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Yarrow Collection Reviews (6)

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]The coat does not fit againI did not claim that I don't have the receiptI did not receive any of your emailsI have asked you to forward your emails to me --not scan--as proof that you sent them I have not received theseI have had no problem receiving all of the emails from the BBThe email address on the receipt is right by the waySo is my phone numberI called several timesWhy didn't you call me back? Try to understand this issue from my perspective:1) I buy the short riding jacketCindy tells me I can return for full refundYou verified that she said this in the second email you sent to the BBI think great-then I can buy another one2) I receive it and it fits beautifullyWhy would the first jacket fit better than the second? 3) I come back to buy the long coatCindy DOES NOT TELL ME THAT THE RETURN POLICY IS DIFFERENT FOR LONG COATS!!! Yes, the second receipt states that there are no returns But so does the first one even though Cindy told me that I could return the coat thereby changing the rules of the very receipt you say I should abide by!!!!4) Had Cindy told me that the policy was different for long coats, I would not have purchased itIt is NOT the customer's responsibility to ask if there are different policies for different coats! Please tell me how I was supposed to know5) Naturally, I feel that I have been dupedThe ethical thing to do is to honor Cindy's word and refund the coatYou said in one of your emails to the BB that you would make as many alterations as necessary for this coat to fit meIf you can do that then you can make new alterations for someone else.6) I am disappointed and upset that your behavior is so unethicalClearly Cindy made a mistakeWe all doThe honorable and right thing to do is to take responsibility for it instead of trying to get out of itIt is NOT my fault that she didn't tell me the policies change based on styles7) I will take the credit you offered to make this go awayPlease email a SIGNED AND DATED letter of credit for the full amtof $1,with no expiration date (I may not find what I want this year) to [redacted] AND [redacted] .com AND the BBAddress the letter to me and put my name and address at the top the letterPlease forward me your trade show schedule as well [redacted] 8) I will mail the coat back to you once my attorney (because there are no longer any feelings of trust and goodwill) signs off on (please mail me a hard copy as well) your letter of credit

Complaint: ***
I am rejecting this response because:I did not receive the emails (why send screen shot ?) you included in your responsePlease FORWARD the REAL emails to me.You acknowledge that Cindy said the coat was refundableI bought the coats based on what she saidAny NO time did she say there was a different policy for short versus long coat in regards to return policyIt is not up to the customer to ask if there are different policies for different styles of coats! And she did not provide me with any documentation. I have not received the coatPlease provide tracking info. It has taken over three months and contacting the Revdex.com to get your attention.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Hi [redacted] and [redacted].   This is regarding the misunderstanding between [redacted] and Cindy and the coat that [redacted] plans to return to Cindy for credit. It is customary for our business and most businesses to issue a credit for a returned item once the item has been returned in good condition. We have waited for a while for the coat's return but [redacted] wishes to have the credit in her hands before returning her coat. We consider this backwards and hazardous and against good business practices. However, in the interest of finalizing this case and serving [redacted]'s wishes in the most correct manner possible under the circumstances, we are going ahead with issuing her credit subject to one condition. The wording on the credit is as follows: There is no expiration for this credit and this credit becomes active upon my receipt of the above returned coat in good condition. The credit is signed by Cindy S[redacted] and [redacted]'s copy has been mailed to her at the address provided. We hope that this becomes satisfactory to [redacted] and that we see her at one of the shows in her area. Along with her credit is included a postcard with the show schedule to date that we will be attending. It is our goal to serve [redacted] as best as we can when we meet again, with no hard feelings and with the hope that she can find something that pleases her. She has expressed wishes that we try to see this situation from her perspective and we have done that, I believe, and see that this really has been simply a misunderstanding with no malintent on anyone's part. We thank you all at the Revdex.com for helping us to get this corrected. Greg W[redacted] and Cindy S[redacted]

Hello [redacted] and [redacted]...This is a response to [redacted]'s rejection of my response. I have paused a bit to let [redacted] receive her coat and hopefully find that our alterations have made the coat a correct fit. [redacted] received her coat from FedEx on 3/22 at 4:42 pm and it was signed for by [redacted]. We have not yet heard back from [redacted] once she received her coat. I don't understand what she means about not having received emails from us as the emails that I sent were not kicked back to me as address errors. The address I have for her is [redacted]. Kindly tell me if this is not correct. Her address was written on our order form at the time of sale by [redacted] and we have done our best to read her handwriting correctly. [redacted] was given her yellow copy of the order at the time of sale even though she has claimed that she received no documentation. On this slip is printed that there will be no returns or refunds on custom orders. Please let us know how we can be of further help.   Greg W[redacted] and Cindy S[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]The coat does not fit again. I did not claim that I don't have the receipt. I did not receive any of your emails. I have asked you to forward your emails to me --not scan--as proof that you sent them.  I have not received these. I have had no problem receiving all of the emails from the BB. The email address on the receipt is right by the way. So is my phone number. I called several times. Why didn't you call me back? Try to understand this issue from my perspective:1) I buy the short riding jacket. Cindy tells me I can return for full refund. You verified that she said this in the second email you sent to the BB. I think great-then I can buy another one. 2) I receive it and it fits beautifully. Why would the first jacket fit better than the second? 3) I come back to buy the long coat. Cindy DOES NOT TELL ME THAT THE RETURN POLICY IS DIFFERENT FOR LONG COATS!!! Yes, the second receipt states that there are no returns.  But so does the first one even though Cindy told me that I could return the coat thereby changing the rules of  the very receipt you say I should abide by!!!!4) Had Cindy told me that the policy was different for long coats, I would not have purchased it. It is NOT the customer's responsibility to ask if there are different policies for different coats! Please tell me how I was supposed to know. 5) Naturally, I feel that I have been duped. The ethical thing to do is to honor Cindy's word and refund the coat. You said in one of your emails to the BB that you would make as many alterations as necessary for this coat to fit me. If you can do that then you can  make new alterations for someone else.6) I am disappointed and upset that your behavior is so unethical. Clearly Cindy made a mistake. We all do. The honorable and right thing to do is to take responsibility for it instead of trying to get out of it. It is NOT my fault that she didn't tell me the policies change based on styles. 7)  I will take the credit you offered to make this go away. Please email  a SIGNED AND DATED letter of credit for the full amt. of $1,916.00 with no expiration date (I may not find what I want this year) to [redacted] AND [redacted].com AND the BB. Address the letter to me and put my name and address at the top the letter. Please forward me your trade show schedule as well. [redacted]8) I will mail the coat back to you once my attorney (because there are no longer any feelings of trust and goodwill) signs off on (please mail me a hard copy as well) your letter of credit.

Hi [redacted] and [redacted]...This complaint is regarding a custom shearling coat that [redacted] bought in September 2015. She returned the coat claiming that it did not fit and requested a refund. Our policy, stated on her order #[redacted] is that we do not refund purchases on custom coats. It makes sense to us...

that a coat of different size and shape specifications than our standard sizes will not easily be resellable to the next person. This is our 40th year in business and this has been our policy and it is clearly stated on the order form, a copy of which [redacted] has in her possession. In all fairness to [redacted] or any customer in a situation like this, we are happy to make alterations at no charge to accommodate a correct fit for the customer's satisfaction. We have done this and have sent the coat back to [redacted] for another try and have asked her for feedback. We can continue to alter this coat if need be. We have also told [redacted] that she could receive a credit for the coat's full value if she prefers, to be used on line or at one of the two or three shows that we do in her Chicago area. It feels that we are being reasonable and accommodating and hope that [redacted] will find satisfaction with one of these ideas. The coat and transaction was made by Cindy S[redacted], my wife, who met [redacted] at a show in Evanston, Illinois where this all began. Please allow us to furnish any other information that you should need. Attached is the original coat order and copies of two emails that were sent by us to [redacted]. Thank you both for your help in this matter.  Greg W[redacted] for Cindy S[redacted].p.s. Cindy is away at a show and you may reach me or leave a message any time or Cindy after Tuesday March 22 at ###-###-####

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Address: 1600 Genessee St Suite 323, Santa Fe, New Mexico, United States, 87505

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