Dear [redacted] :Thank you for taking my call today regarding the service you received at Yates AutomotiveI apologize that you felt the service you received was below your expectationsI also explained that your failed inspection was not performed at Yates Automotive, but rather at a 3rd party location we do solely as a convenience for our customers.As I indicated to you, the repairs that you received were warranted and just, but due to the service and inconvenience you sustained, we mutually agreed to refund you half of the repair, or $300.00,As an expression of goodwill, I have also enclosed a Gift Certificate for a complimentary Yates Signature Oil Change for the vehicle of your choice.Sincerely,.Jason Y
Thank you for your patience regarding the situation with the detailing of your car and the serpentine belt that was damagedThis is not how we ever want our customers treated, and we have taken measures to avoid this situation again in the futureI’m just sorry that you were the catalyst for these changes in our procedures Our Service Manager, [redacted] provided me with a copy of your invoice for the replacement of the serpentine beltEnclosed is a check for $– the full reimbursement for the repair Labor $Parts – belt Shop Supplies Taxes $ We hope that you will give us another chance to service your carIf you make another appointment with us please ask for [redacted] or our new general manager, [redacted] They will be delighted to help you Sincerely yours, Lee ME [redacted] ***
Dear [redacted]:Thank you for taking my call today regarding the service you received at Yates Automotive. I apologize that you felt the service you received was below your expectations. I also explained that your failed inspection was not performed at Yates Automotive, but rather at a 3rd party...
location we do solely as a convenience for our customers.As I indicated to you, the repairs that you received were warranted and just, but due to the service and inconvenience you sustained, we mutually agreed to refund you half of the repair, or $300.00,As an expression of goodwill, I have also enclosed a Gift Certificate for a complimentary Yates Signature Oil Change for the vehicle of your choice.Sincerely,.Jason Y
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer returned to our shop. We replaced his bad tire, but it was not the same one that he had replaced in December. He thought it was because the tires had been rotated. We only charged for the cost of the tire for customer satisfaction. We are very sorry for the confusion....
We have left a message for him to see if the problem is resolved. Sincerely,Sue G[redacted]Staff Accountant
From: Loren Y[redacted] <[redacted]@yatesservice.com>Date: Fri, Mar 24, 2017 at 3:26 PMSubject: ID To: Please be advised that Jason Y[redacted] has spoken with [redacted] and this matter has been amicably resolved. Please feel free to contact [redacted] and verify this...
information. Thank you for your kind attention to this matter. Sincerely, Loren Y[redacted]
Thank you for your patience regarding the situation with the detailing of your car and the serpentine belt that was damaged. This is not how we ever want our customers treated, and we have taken measures to avoid this situation again in the future. I’m just sorry that you were the catalyst for these...
changes in our procedures. Our Service Manager, [redacted] provided me with a copy of your invoice for the replacement of the serpentine belt. Enclosed is a check for $215.64 – the full reimbursement for the repair. Labor $131.50 Parts – belt 69.95 Shop Supplies 9.99 Taxes 4.20 $215.64 We hope that you will give us another chance to service your car. If you make another appointment with us please ask for [redacted] or our new general manager, [redacted] They will be delighted to help you. Sincerely yours, Lee M. E[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted] :Thank you for taking my call today regarding the service you received at Yates AutomotiveI apologize that you felt the service you received was below your expectationsI also explained that your failed inspection was not performed at Yates Automotive, but rather at a 3rd party location we do solely as a convenience for our customers.As I indicated to you, the repairs that you received were warranted and just, but due to the service and inconvenience you sustained, we mutually agreed to refund you half of the repair, or $300.00,As an expression of goodwill, I have also enclosed a Gift Certificate for a complimentary Yates Signature Oil Change for the vehicle of your choice.Sincerely,.Jason Y
Thank you for your patience regarding the situation with the detailing of your car and the serpentine belt that was damagedThis is not how we ever want our customers treated, and we have taken measures to avoid this situation again in the futureI’m just sorry that you were the catalyst for these changes in our procedures Our Service Manager, [redacted] provided me with a copy of your invoice for the replacement of the serpentine beltEnclosed is a check for $– the full reimbursement for the repair Labor $Parts – belt Shop Supplies Taxes $ We hope that you will give us another chance to service your carIf you make another appointment with us please ask for [redacted] or our new general manager, [redacted] They will be delighted to help you Sincerely yours, Lee ME [redacted] ***
Dear [redacted]:Thank you for taking my call today regarding the service you received at Yates Automotive. I apologize that you felt the service you received was below your expectations. I also explained that your failed inspection was not performed at Yates Automotive, but rather at a 3rd party...
location we do solely as a convenience for our customers.As I indicated to you, the repairs that you received were warranted and just, but due to the service and inconvenience you sustained, we mutually agreed to refund you half of the repair, or $300.00,As an expression of goodwill, I have also enclosed a Gift Certificate for a complimentary Yates Signature Oil Change for the vehicle of your choice.Sincerely,.Jason Y
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer returned to our shop. We replaced his bad tire, but it was not the same one that he had replaced in December. He thought it was because the tires had been rotated. We only charged for the cost of the tire for customer satisfaction. We are very sorry for the confusion....
We have left a message for him to see if the problem is resolved. Sincerely,Sue G[redacted]Staff Accountant
From: Loren Y[redacted] <[redacted]@yatesservice.com>Date: Fri, Mar 24, 2017 at 3:26 PMSubject: ID To: Please be advised that Jason Y[redacted] has spoken with [redacted] and this matter has been amicably resolved. Please feel free to contact [redacted] and verify this...
information. Thank you for your kind attention to this matter. Sincerely, Loren Y[redacted]
Thank you for your patience regarding the situation with the detailing of your car and the serpentine belt that was damaged. This is not how we ever want our customers treated, and we have taken measures to avoid this situation again in the future. I’m just sorry that you were the catalyst for these...
changes in our procedures. Our Service Manager, [redacted] provided me with a copy of your invoice for the replacement of the serpentine belt. Enclosed is a check for $215.64 – the full reimbursement for the repair. Labor $131.50 Parts – belt 69.95 Shop Supplies 9.99 Taxes 4.20 $215.64 We hope that you will give us another chance to service your car. If you make another appointment with us please ask for [redacted] or our new general manager, [redacted] They will be delighted to help you. Sincerely yours, Lee M. E[redacted]
[redacted]
[redacted]
[redacted]