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Yates Homes Reviews (4)

• Apr 17, 2023

agreed!
Same experience, maybe worse. Wish we’d seen this too! I’ll be here to make a detailed review in due time.

I have worked with the team at Yates Homes and they have been very good to work with and so far have done everything promised. The home is very nice and the service they have given is excellent. They have always been available if I had any questions.

+1

Review: RE: Yates Homes, [redacted]

I will start by saying I have intentionally waited to write this letter until after we closed and have moved into our Yates Home. I will also state up front that if asked if Yates met contract requirements, I would have to say yes. At the same time this company lacks (at least what I define as) integrity. So I am writing this letter in hopes that maybe some future buyer will proceed with even more caution than we did…..and until now, I thought of myself as a cautious buyer.

Keep in mind that one of the biggest selling points of modular homes is “we build better than stick built” and we “build faster that stick built.” Both comments are more or less true, but the comments must be taken carefully.

When we finally signed a contract to buy (we moved slowly), we met a few days later to go over all details by the numbers and approve the plans. We did not carefully look at each individual item, put in small squares by type to approve. For three months we had continually stated we wanted “gridded windows” and were continually assured that would not be a problem. Yes, we missed the sentence in the small window which indicated the windows would not have grids. There were two or three other things we missed by not having the presence of mind to pay very close attention during a very long meeting. But no problem for Yates.

Once the contract was in place and we agreed on payments, interim payments etc, we were under the impression we would meet with Mr [redacted], the Project Manager and/or general contractor. Around three weeks later we met with Mr [redacted] and were told it would be between 120 and 150 days until we moved in. So much for the 60 to 120 day period highly touted during the sales process. In reality, because of the time period between the contract and the meeting with Mr [redacted], we were already looking at 140 to 170 days from the contract signing.

We contributed some confusion to the process I guess because we used two separate contractors, one to clear land, the other to build a garage. I believe this quickly took Mr [redacted] out of his comfort zone.

The major issue which came up was with the foundation crew. This “crew” was already a couple of months behind on another job for [redacted]. Instead of trying to find another crews, [redacted] was satisfied to wait on a crew already exhibiting sub-par performance to start on our house. I will grant weather made their work harder. BUT, on at least three different occasions we called Mr [redacted] on great weather days around 10 or 11 in the morning asking where the foundation crew was. At one time at 2 PM on a sunny afternoon they decided they wanted something cold to drink so quick working and left for a minimum of 30 minutes to all go get something cold to drink. Mr [redacted] did allow as how they would not work for Yates again.

Next issue was with one of my contractors who was around 98% complete and could not finish for a couple of months. He submitted a full bill which [redacted] paid around 80% of. When I questioned why, I was told he held money back to ensure the job was finished. If I had tried that bit of unprofessional behavior with Yates they would have come after me, or stopped any further work until they got their money.

These type of irritants went on through the entire process. I started getting the feeling that because Mr [redacted] had several houses in process, and because I was retired, that I was to assume the position of Project Manager. I believed this because it was a rarity to see [redacted] on the job site, and even more so toward the last couple of months even more of a rarity.

I have indicated that I believe Yates Homes lacks integrity. I will discuss why:

It was continually pointed out to us that the sales price was based on the estimates of individual jobs, i.e. setting the house, laying the foundation, painting, and a many other details costed out. When it came time for closing we were so far over Mr [redacted] 150 day estimate my wife was worn down and unlike me did not want to anything, regardless of cost to slow down the closing process. So, we get a bill of some cost overruns, but I really believe if I had requested a cost sheet of what was actually paid to each individual contractor, it would have been provided but would have taken even more time. So my wife was content to pay the cost overruns, a couple of which were very legitimate, but with a decent Project Manager could have been avoided.

We put in a whole house generator. After much discussion with Mr [redacted] my wife and I decided to put it behind the house on a concrete pad. We paid extra to have the concrete pad laid which is fair After it was laid our Project Manager then found out the original plan was not to code. So now we have to pay more because the electrician has to run the cable further. So I agreed to pay the extra cost for the electrician, fair but if the PM had known code, would not have been a last minute deal. To make matters worse, we had to try to move the pad, or pay to have a new one laid. Another contractor at the site put straps on the existing pad so it could be moved. Mr [redacted], who had to unload the generator brought his personal Bobcat down from his house I guess to unload the Generator. While he had it there he picked up the concrete pad, prepped by another contractor, and then charged us $150.00 to move the pad with a piece of equipment he had to have on site. It took him about 5 minutes. Mr [redacted] is far better paid than I thought. We my wife disputed the cost she lost. Questionable integrity on Yates Homes and [redacted] part.

Mr [redacted] continually harped on the proper drainage from the house right up to a day or two before the final inspection. I spent several hundred dollars to have additional dirt brought in and graded to ensure the proper fall away from the house. When we failed final (not because of fall), but because of the work I had had done were required to put “wells” around several window to move dirt away from the vents in the foundation, [redacted] made the comment to my wife he did not understand why I had moved dirt in when the fall had already passed previous inspection. [redacted] one tract mind cost me $600 more dollars for dirt and labor.

We had two undersized windows built into our bathrooms. All windows were supposed to have shades. All did except those two. Yates could not find the proper shades because the windows were off size. We found them on line and sent the info to Yates. Their response was for us to buy the shades. We did, they were “nice enough to install them.” But at least they made themselves another $50.00.

Evans insisted that based on his experience it was far better for the flooring to go in, and the last thing to happen would be the painting done “by one of the best in the industry.” We had to get the painter back to clean brand new floors that had paint spots all over them. The new kitchen counters had to be cleaned again to remove all of the paint spots. Again because of time we did not look closely after the second paint clean up. Even now almost every splash wall on the kitchen counters will take me several house to clean. We will include the top of the commodes which are full of tiny paint specks. But at least we hand the best or it really would have been a mess.

Before we occupied the house I spent two days cleaning a house which Yates had cleaned. I know it was cleaned because in the three weeks prior to closing when a Yates employee was working on the punch list he told me several times he had seen them cleaning. Great, the cleaning team was there, they cleaned, Yates met their contract to clean, but did not come close to having integrity to meet the intent of the cleaning. I went through a box and of half (close to 30) Swifter Cleaners (wet) just trying to get the floors clean prior to moving in.

The last thing which I believe is an integrity issue is the the combination of Yates and A-[redacted]. There were several things which we elected with full knowledge to not have installed in the house. Closets, bathroom fixtures (towel holders, etc). We were told we would still pay for them because they were already purchased for use in the house. So we were charged with our knowledge, and I am sure the parts not used in out house were used in another. Sweet deal for all but the purchaser, as they make twice as much. Part of this letter will be provided to the IRS.

The last example of inherent costs and Yates complete lack of integrity involves an incorrectly place panel box. The plans called for the box to be on one wall, it was built on another. Depending on who you talk to it would have cost between $8,000 to $15,000 dollars to move it as most of the house would have to be required. In the same utility room the washer hook up was placed where it could not be used. My wife and I made the decision that we could live with the panel box where it was but the washer connection would have to be moved. So we made a decision to not require Yates to spend at least $8,000 dollars to move the box and they would fix the washer hook up, which they would have had to do anyway. Worst mistake I made. If I had know how wrapped up they would get on under $2,000 in overruns, I would have forced the issue to move the box. I was willing to help them out so they could charge me $150 to move a pad, and charge me for gutters they mistakenly put up. The finally agreed we did not have to pay for their mistake on putting up the gutters. What an shinning example of business integrity.

I come from a background that I am responsible for what the people who work for me do. I leaned early if I did not check to see that every thing was going well, then things fell through the crack. And no I did not continually supervise. [redacted] was rarely checking behind people, especially toward the last 4 weeks of the job. But why should he? Never once int he six months of this this process did I see [redacted] boss visit a job site. I was not there all of the time, but was there quire a bit.

Yates does not have the desire to have anyplace on their web page for their customers to customers to write a review. Had I thought about it initially, that by itself should have served as a warning bell. So in closing, if any future Yates customers have a chance to read this, Yates will most likely do you a decent job IF you make no changes to the house, and IF you don’t do anything to take them out of the comfortable box, because their Project Manager is not capable of operating outside of that box. Their owners evidently have no stake in what goes on in between sales and closing as they don’t seem to have enough interest to ever visit the sites and meet with the owners.

We are in our house, we like it, but it is not worth the aggravation we went through to get into it. I will never recommend anybody either go modular or use Yates. At least with stick built you pay for what you actually get, not what a factory somewhere has already bought.Desired Settlement: For future Yates customers to be aware of what they may encounter when dealing with this company.

Business

Response:

It is now and always will be the position of Yates Home Sales, to the best of our ability to provide a pleasant experience for our customers. The purchase of a new home should be an enjoyable event. It is with much regret on the part of Yates Homes that we should find ourselves in the position of having to address the issues of a dissatisfied home owner through this means.As with any business or individual, communication is a key component. It is our intent with our customers to be as effective in this area as we can be. That being said, undoubtedly there will be times without intent we may fail the customer’s expectations. As with any demands of a business we will find ourselves faced with uncontrollable circumstances, weather issues and delays and even miscommunications. We will do our best to adjust accordingly. Understandably all of these things can and will impact not only the customer but business owners as well. We believe whole heartedly we have a more than capable crew of employees. We contend always with our customers to address unsatisfactory issues in any form that may arise. As long as we know of these circumstances before, during, and even after the issues in question. We as Yates Homes owners, employees, and contractors will always strive to do what is fair and right with our customers. It is our stance to tolerate nothing else. We will press to take the appropriate steps to correct to the best of our ability said issues as the customer will allow. It will continue to be the position of Yates owners to make themselves available at any given time for the home buyer for the purpose of confrontation or compliements, differences of opinions, expectations, gratitudes or other. Again, it is with regret that we address these issues from the customer through Revdex.com. Yates Homes desire in the 29 years of business is still to please our customer to the best of our ability and their expectations.Sincerely,Yates Homes

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yate’s response is pretty much what I expected. I indicated in my complaint I would not seek any type of recompense. It is obvious their definition of integrity is different from mine. It is a shame one of the biggist jobs (according to them) they have ever done would love to be used as a reference, but they won’t.

Regards,

+7

We’re going through the same stuff right now!

Wish I’d read this 9 months ago!

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Description: MODULAR HOMES, BUILDINGS-PRE-CUT, PREFAB & MODULAR -DEALERS

Address: 5940 US 29 Business, Blairs, Virginia, United States, 24527

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