Yates Performance Reviews (8)
View Photos
Yates Performance Rating
Description: AUTO ACCESSORIES
Address: PO Box 151, Elkton, Virginia, United States, 22827
Web: |
|
Add contact information for Yates Performance
Add new contacts
Description: AUTO ACCESSORIES
Address: PO Box 151, Elkton, Virginia, United States, 22827
Web: |
|
Add contact information for Yates Performance
Review: I have two complaints. One is the product itself that I purchased and second is the customer service that told me I was "one of those guys" meaning I complain easily which is far from the case. I purchased a product for my new corvette and the product does not do what they said it's supposed to do. After dealing with "[redacted]" there he told me I had abused the product in a very short amount of time and from then on was as rude as someone can be. How can I abuse a product that I put in my new corvette which I baby 24/7? Maybe the product is substandard. I've been trying to reach management but they are not replying which I feel is due to someone "[redacted]" interfering with my complaint. The product I purchased was not inexpensive but is obviously cheap material if it gets damaged from careful use. I would like to hear from their management but they do not reply and they have no phone number for obvious reasons.Desired Settlement: I need management or owner preferably to contact me to discuss employee behavior.
Business
Response:
We are responding to make it clear that the customer will NOT be enabled by our business to abuse a manufacturer's warranty. Revolving-door warranty replacement requests to replace mats NOT covered under warranty, accumulate spare sets for future use, or illegal resale is fraud. Service for this gentleman was suspended as soon as their warranty claims became sloppy and suspicious resulting in their warranty denial. It is a sad state where online reviews sites only seem to be populated by former customers retaliating for their behavior we would not excuse.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reviewed Yates performance reply to my complaint. Absolutely in no way am I looking for any kind of replacement product or warranty claim. I would never want any of these substandard products anywhere near my $60,000 vehicle. My complaint is that their product does not hold up to less than normal wear. Their product basically fell apart from careful use yet they are blaming me for abusing their product. Everything in my car is pampered so why would I choose their one product to abuse. Makes no sense. The only logical answer is they sell junk. I do not want any money from them. I do not want any replacement anything from them. I'm not making a warranty claim. I do not want any "garbage" in my new corvette. My complaint is they sell expensive junk and when called on it get abusive and rude. I have emails backing up my claims and witnesses as to how careful I am with everything in my car. This place should not be in business and my issue will next be played out in the court system.
Regards,
Review: I originally bought an item to get installed for my car through this seller on 9/12/2015. The est delivery date was for 9/22/2015, but the item was not dellivered until 9/29/2015. When I bought this item Yates had a problem with shipping it and having it in stock. I called Yates the day before the item was supposed to be delivered because I was unable to track the shippment. The represenative advised me that he did not even know they were missing a shippment until I called. They represenative gave me a partial refund of $20.00 for the inconvince on my $190.00 item. I accepted and also requested for overnight shipping due to me having an appoitment made with an auto shop to get this item installed, Yates declined to do that for me. It came almost a week later then the scheduled shipping date. This caused me to miss an appointment for install with the atuto shop. After I was finally able to get another appointment with the shop to get these installed they notified me these were the wrong ones. . I would of been able to find out they were the wrong ones and send back within just a day if they were delivered on time and I had my original appointment. Yates let me know I missed the return date for this item but I explained to them that the auto shop did not have another open appointment until 11/28/2015, which was when I found out that same day the item would not work. I have already contacted Yates and they refuse to refund even though they are at fault for the original problem. When I emailed the company asking for a refund when they represenative continued to argue with me about a refund. He stated that I have already recieved and requested special treatment regarding this order. When in fact I did not recieve any special treatment. The company offered me a partial refund, which they should have for their mistake, the only thing I asked for was overnight shipping of the item which was declined. So not at any time through this process did I recieve special treatment.Desired Settlement: I would like to return the brand new, still in the box item for a refund of my funds.
Business
Response:
Customer wished to return an opened & unsealed [redacted] Performance product over sixty days after delivery. Yates Performance & [redacted] Buyer Support both denied the return request for this reason. [redacted] denied the buyer's A-to-Z claim. The customer's violation of marketplace policy by attempting to extort better return terms was documented. The customer entered into an enforceable ,and subsequently enforced, agreement. A final decision has been made by the merchant and marketplace. It will not be reversed. Using the Revdex.com as a way to retaliate for not receiving special treatment does not change the terms of this sale.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the company to contine to state that I am asking for special treatment is highly upseting and disrespectful. The company intially made mistakes with how they handle their busniess and offered a partial refund for the item No kind of specail treatment was even given other then the refund that would be expected for the mistake. Coming for a company that I work with, [redacted], you should treat every customer with the up most respect and assit them in any way possible. This comapny is far from doing that for me as a customer when they are at fault for me not needing the product any longer and being unable to return it for their delay in the process. I have never worked with any company that can't make an excapetion for their mistake and treat their customer how they have treated me.
Regards,
Business
Response:
Special exception to [redacted] marketplace policy & Yates Performance's return policy will not be dispensed. This is regardless of any newly-conjured complaint about the product months after this person took ownership.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I
still do not accept anything from what the business responds with other then a
refund. Nowhere on the website where it is sold through [redacted] and where Yates
sells their product does it disclose any kind of refund or return date. If
there is no refund or return date posted then how can you make one up on the product?
This is highly un professional and should re-consider how they do business.
Regards,
Review: I purchased an emblem for my car from this companies [redacted] store. My order was for a front and a rear emblem. I received the parts within a decent amount of time packaged with two emblems, two pieces of the original boxes' part numbers (which were correct numbers) wrapped in plastic. The back side of the emblems are stamped "FRT" for front or "RR" for rear. Well I received two "FRT" emblems. I contacted Yates through the [redacted] purchase saying I received two front emblems please send my a rear, I already mounted the front one. Someone responded saying to send them a picture of the emblems and the part numbers. So I did but adding I had one mounted already. They said they only see one emblem but the correct part numbers. I explained to them again I have one mounted and if they could send me a return label to send the other one back and get the correct emblem. They then said to take a picture of the rear of the car so I held the unused emblem up to the car with my finger and clearly showed the gap that was present because of the incorrect part, the protective adhesive film IS present in the pictures. They responded with "one emblem is installed and the other has the right part number and has the peel-off layer removed." It seems like they refuse to call me although I have left them my number three different ways and i'm getting the run around.Desired Settlement: I would like to just get a return label from them and a replacement emblem. I would also like to spread the word about this company to all outlets this company has.
Business
Response:
The customer continuously submitted information that was contrary to their claims. Having used & installed half of their purchase they were conveniently unable to supply the information needed to solve their concern immediately. They were asked to send photos as an alternative avenue to a solution. After receiving a series of photos clearly showing there was no problem with their purchase they were instructed to return the unused portion for a full refund. The buyer purchased from a marketplace that provides prepaid return labels. That is the last empty complaint we have entertained from the consumer. Yates Performance responded to their threats and half-measures with professional courtesy. We regret their concern simply cannot be resolved due to a lack of a problem. Schemes to receive money-back without a return or replacement parts without helping the retailer understand the problem is unfortunately common. Getting "revenge" for a business being thorough to be defrauded is more unusual.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my initial complaint I recieved another message saying the company refused to call me because my phone number was long distance to them. I am not trying get revenge or money I simply want the correct part as stated in my order. Just because the torn off part number is correct does not mean the actual part is, which is the case here. The sellers lack of knowledge on this particular part is part of the cause for confusion. The part is different from the front version because of the way it is curved not because of the alignment of the pins.
Regards,
Business
Response:
The customer had no reasonable complaint to be able to assist via direct customer service. Using half of their purchase and raising non-issues after partly using the other portion is not a valid product issue. Their offered alternative was soliciting phone calls to argue for exception and exemption to standard business practice. The buyer was not eligible for [redacted] or [redacted] protection and resorted to unrelated review sites. This final attempt at self-gratification was filing a report with one of many online business review sites that charge subscription fees to businesses for more favorable reviews. Restitution or return services will not be offered and this was determined using facts and principle.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the end the seller would not send a return label for the incorrect item. The two front and rear emblems were listed as individual items on [redacted] so therefore they were two separate purchases, so I did not use "half" of a purchase. The reason I requested a simple phone call was to discuss and explain the issue rather than handling it over one message a day.
Regards,
Business
Response:
It's being misunderstood that we are in any way required to agree to terms that customers make up for themselves to their benefit. Skipping over [redacted] protection, [redacted] protection & the typical customer service process because the customer is ineligible only to bring an empty complaint to the Revdex.com will not result in special favors outside of normal business. The customer is making a cyclical argument that only ends when they get what they want. This is contrary to both logic and the basics of a business transaction.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not satisfied, had to buy the rear emblem somewhere else.
Regards,