Yates Performance Reviews (%countItem)
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Yates Performance Rating
Description: AUTO ACCESSORIES
Address: 207 N 5th St, Elkton, Virginia, United States, 22827
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I purchased a product through Amazon for my mustang and item arrived broken. I returned item and asked for a full refund. Customer service was extremely rude and said there was nothing wrong with the product. It arrived with a 4 inch crack down the middle of product. 20% of the amount of the product was NOT refunded.
Amazons Return policy is clearly listed on their site. There is a 15% restocking fee as well as return postage. Our correspondence was neither rude or disrespectful. See attached screen shot. Thank you.
I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The product arrived damaged. It was cracked in half. It is a $59.95 plastic part that is roughly 6 inches by 6 inches and is in the shape of a circle (it’s a gas cap for a mustang). There was a 4 inch crack in the middle of the item. I returned the product and noted on Amazon.com that the product arrived damaged. I expected a full refund (was only refunded $47.63). There should be NO restocking fee when a damaged or defective item is sent to a customer. To top it all off, the seller (the business) criticized the way in which the product packaging was opened, saying “you didn’t even open the package correctly, you cut open the plastic instead of pulling on tabs” - this was extremely rude, but goes to show you the type of guy running this fraudulent business.
The customer should contact Amazon directly since it was bought from them. Our first response was neither rude or fraudulent. Thank you
Placed an order for item, order fulfilled with wrong item. Company has gone above and beyond to NOT fix THEIR mistake. I returned the wrong items to them
By signed receipt per their request and packaged securely via ***. They claim package was received damaged however they claim no damage stamp, date ,time was on package( which is *** protocol and would be on any damaged package) nor were there any endorsements or notation upon receipt of damage. The company is telling me I am now responsible for restocking fees on these items that were the wrong items to begin with. Correspondence has become extremely lengthy, resolve has become futile and the company I have learned through research has numerous customer complaints, poor Revdex.com rating, and a battery of very similar unaddressed unresolved ....transactions.
We can forward the information where it was found the customer bought the wrong item from our business, bought the correct one elsewhere, and returned a mix of leftover items from both purchases for a refund 60 days after return eligibility expired. *** made the same determination. The buyer resorted to a third party review site because the truth isn't necessary there. The only mistake we made was allowing the return as an exemption from policy.I had the impression that the complaint is the anchor for Revdex.com regardless of accuracy or the consumer's intent. The buyer wants free money. This complaint would not change unless that happened right? This matter has already gone through our own process, the *** process, and the A-to-Z claim process. Quadruple jeopardy through an unassociated third party isn't reasonable.
I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for contacting me to follow up on this complaint.I was unable to comment on the "rejection" due to using my cellular device. This response is the comments to supplement that rejection as requested per our conversation.Sept. 23, 2017- ordered item # *** F150 5.0L V8 Cold Air Intake Kit Roush. $379.99 *** order #*** seller: Yates Performance *** note*** this was ordered to be a Bday giftSept.25, 2017- order was delivered. I opened and visually inspected parts/packages however I did not verify part numbers as I assumed my order would be filled accurately. I did notice, and thought it odd, that there was not any other materials included ie.,package slip, product info, instruction/install manual...other than 1 sheet of paper labeled "Roush-Attention-info to download install manual". Again assumed it was an accurately filled order so I wrapped it to gift.Nov. 11, 2017 Upon attempting to install it was. realized it was the wrong kit. I. received item #421981 2015-17. F150 3.5L & 2.7 L ecoboost V6 cold air intake Roush.I contacted the seller (Yates Performance) via email(no actual # available). Was told by *** that I would have to correspond through ***. This became extremely lengthy and cumbersome communication ordeal to resolve the simple matter of the wrong item being sent. *** agreed exchange and to send a RMA so that I could return the wrong kit even though it had been past the return date. I took to *** on Nov. 16, 2017,packaged it in it entirety in a new box and returned it signed receipt to be sure it made. It was received and signed for on Nov.22 2017 at 10:08am( postal parcel #***.I subsequently received an email from *** stating that the package was damage upon receipt and that I would only receive a partial refund and would also incurr restocking fees. Restocking fees for the wrong item that they sent me??? First and foremost I only wanted the right item, the one I ordered, to be sent in REPLACE of the wrong one they sent. I did not want my money back just the right kit. I did request from *** a pic of the damage stamp that shows date and time on package he claimed was significantly damaged. He couldn't produce this and admitted there was no damage stamp. I contacted the Delivery Post Office *** case # *** ,for reference, for info./ damage stamp documentation regarding this package. I was told that the package according ,to their records, did not receive a damage stamp because either there was none or not significant enough to require one. *** at Yates Performance then continued to make false claims and a laughable ficticious senerio of accounts. That is represented in his response "message from business" on your site.In response to his "message", the seller can not "forward" or produce "information where it was found the customer bought the wrong item from our business, bought the right correct one else where, and returned a mix of the left over items from both purchases for a refund..." because it is simply inaccurate, false and a conjured up notion from a scam/ ripoff seller of said transaction. Furthermore he had blatantly lied as he states In the same "message" that "*** made the same determination". That couldn't be more untrue. I spoke with a *** rep on Jan. 5 2018 and the company stated that the refund granted( via A-Z claim) was determined valid and due to customer due to " receipt of wrong item(s) from seller". I never did receive any refunds from seller. On Nov.28th I received full refund of $409. 76 from ***. $379.99 was the original purchase price of the product ordered and $27.77 was the costs incurred to return the wrong item(s) in which the seller originally sent. I have learned through this horrible experience to thoroughly investigate any seller that if fulfilling an order I decide to place on ***. I was under the assumption that they regulate and vet their sellers, and I think they try to, but apparently some bad squeeze through the cracks. It is also worth mentioning that in my research of Yates Performance aka Blue Oval Industries there is an abundance of negative reviews, complaints, ripoff reports, buyer beware...and as you know not the best Revdex.com rating.
Regards
Customer bought the wrong item from Yates Performance. Purchased the correct item elsewhere later. Months later, they were allowed to return the Yates Performance order "In Original Condition". However, the customer returned parts leftover from both purchases in the box purchased elsewhere that became damaged in shipping. Yates Performance, the *** and the payment process made this determination unanimously. No offer of compensation is offered in cases of gross misconduct.
I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received correspondence( 1-9-18) in regards to case/id# ***. I have once again rejected the message and am replying via this message as I am unable to respond on original/actual rejection notice due to my laptop being inoperable. Just as I did before I am having to respond with my cellular device and am asking that you attach to case file.So apparently the business has responded again and still is making unfounded and false allegations. I have sent/submitted ample info to show that this seller is absolutely incorrect and is making false accounts and blatantly lying concerning this transaction. In addition to all the preceding documentation I have provided I am sending you info to support that his continuous ramble of false statements are just that.#1 In his message he continues to profess that I "bought the wrong item from Yates Performance". We own a 2017 F-150 4×4 5.0L V8 Ford Truck( included is proof of this).On Sept. 23 2017 I ordered item #*** 2015-2017 F-150 5.0L V8 Cold Air Intake Kit from Yates Performance( this proof was previously sent but will forward again). So his claim that I bought the wrong item is wrong. He can't dispute to the truck I own and the item I order from him. #2 He claims I made a purchase elsewhere which is false. My truck still has no cold air kit to this day. I would be happy to take a pic with time and date stamp if the Revdex.com would like. This was a Bday gift for my husband but due to the horrible experience with this seller he settled for dinner at our local steakhouse.#3 seller claims the return was "MONTHS LATER". WRONG!! The item was ordered on Sept. 23 2017 to allow ample time for processing, delivery... So that I could gift it on Oct. 23 2017. It was delivered on on Sept. 25 2017. I have to say I was surprised by the quick order process and delivery. Again gifted on the 23rd of Oct and install set up for Nov. 11 2017. It was upon install that it was founded that we were sent the wrong kit. It was immediately brought to the sellers attention and due to back and forth correspondence through ***, because seller was not willing not resolve directly, it took a few days for seller to provide RMA to return. Product was returned via this RMA in its "original condition" and completely just as it was received with exception to outer shipping box on Nov. 16 2017. I had to purchase a new one due to discarding the one it was shipped in. To this, trashing the box, I can only say that I just assumed I received what I had actually ordered. I don't think that constitutes "months later" as he seems to try to infer and exaggerate the time span. He also continues to claim upon return the box and contents were damaged yet he can not provide proof of that via a delivery damage stamp which is protocol if any package sustains significant damage to outer box... per ***. Then seller charges a restocking fee??? Think about this. First he wants to charge a restocking fee on the wrong item he sent me. Really! Secondly if items were damaged as he claims one would think you could not restock them, resale...but he did charge restocking???#4 the seller claims *** came to the same determination that he has outrageously made up. First and foremost *** has been absolutely wonderful and very helpful in this matter. The seller is out right lying when he states that *** came to this conclusion and I have no doubts that he can not prove it. *** open a case claim on this transaction and within 2 days had refunded my money. I spoke with a rep after the sellers first claim that *** "agreed" with him I was also told that that was absolutely inaccurate and they had opened an inquiry through the department within *** that deals with sellers that have complaints, claims...#5 the only person/persons in this entire situation that has displayed gross misconduct is Yates Performance. Bottom line is the didn't fulfill order with the correct item. All I as a consumer wanted was the item that I ordered. When I received the wrong one I still just wanted it replaced with what I ordered. This seller is the prime example of a unreputable fraudulent scheming predator out to take peoples money. If you research Yates Performance you will find an abundance of scam alerts, fraud notices, ripoff reports, bad reviews, unsatisfied customers( victims), bad business ratings...if you delve even deeper you find many customers just like me that he has taken advantage of and eerily similar senerios/ circumstances. He has been doing this scam for years it appears and has somewhat perfected it. Yates Performance is a scam. The person( ***) I have had to deal with is nothing more than a fraud, liar...
Regards
I purchased a bumper and ordered wrong year by mistake I contacted them they said ok return it they received it 12 days ago and deny ever receiving it eventhough fedex ground shows signed for and received on 5-25-2017 by mr *** they have not refunded me the 429.95 I paid them please help me get my money back thanks.
Buyer bought the wrong item, fought eBay and PayPal tooth and nail to get a refund without a return because it was too expensive to send back. The return was not shipped back on time because the buyer refused to follow the rules. Invalid tracking numbers and fraudulent statements over and over. After lying to eBay, PayPal, and Yates Performance the buyer realizes that threats and fraud attempts were not working. Used expired return information to return their order anyway and has been harrassing Yates Performance multiple times daily for a refund before the return has been checked in or inspected.There's nothing more or less to this. The Revdex.com remains to be a last-resort shot-in-the-dark for the <1% of online shoppers that cause problems for everyone else. The Revdex.com has no knowledge of this complaint and will hold it against the merchant even if the buyer lit their order on fire. The buyer will receive nothing and will not be treated any differently. They dug their own hole.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards