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Yave Yire Enterprises

390 N Orange Ave STE 2300, Orlando, Florida, United States, 32801-1684

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Yave Yire Enterprises Reviews (%countItem)

The Roof Depot is committing insurance fraud and overcharging for services.
Due to a Hurricane, I was in need of a new roof. I contacted the Roof Depot and Hector the owner provided me with an initial quote of $19,000. This quote was in line with two other quotes and my insurance company quote. Once we signed the paperwork and I authorized Hector to contact my insurance company, the invoice rose to over $32,000. This new sum included interior work (That they never completed) along with replacing the shingles, vents and skylight on my roof. When I questioned this, Hector notified me that his initial quote was a "Retail" price and not an insurance claim price. I am not even sure what that means. When I questioned him, he mentioned help with my deductible and added costs due to an insurance claim. I sat down with Hector and someone who I believe was his father who also owns the contracting company ***. As Hector explained to me that his original quote was retail price, I asked him if the roof work that his company completed on my roof was any different than the retail priced roof and his answer was that it is not. When I asked why is there such a cost disparity, his father explained that his company had to get paid also since they contacted my insurance. He showed me an invoice for over $6,000. Basically, *** is charging for managing the project even though both are roofing companies and owned by the same people. They are trying to get paid twice for the same work. Hector tried to explain that each company pays different taxes and his father abruptly instructed him to stop and stay quiet. I truly believe that this company is conducting insurance fraud by inflating their prices and using two separate companies to bill my insurance. I am willing to pay for the services rendered however; Hector and his father refused to come to an amicable settlement or even provide justified answers to my questions. I have paid Hector $19,000 already as that was his original quote amount and he is not satisfied with this.

Desired Outcome

I already provided this company with $19,000 as that was what the original quote amount was. I am willing to pay for an extra work that was completed outside of the original scope however; they are not open to any suggestions.

Yave Yire Enterprises Response • Jul 25, 2019

We will be filing CIVIL THEFT on Mr *** within the week. Yave Yire Enterprises, formerly dba Roof Depot took an Assignment of Benefits on this *** claim. As is typical, the insurance adjuster revised the preliminary estimate of damages upward after discussing damages with representatives of Roof Depot and paid what is called a "supplement". That supplement is for work completed by Roof Depot but Mr *** seems to think that is a lottery winning that he can put in his pocket. We will prosecute Mr *** to the fullest extent of the law and report his fraudulent misappropriation of proceeds to ***, and file Civil Theft for any proceeds and deductible he is required to remit under law.

Customer Response • Jul 26, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The business is not correct and I am looking forward to seeing them in court!

I had been recommended to The Roof Depot by my boss at the time. Since I am retired and a widow. I signed a contract to have my roof to be replaced. The contractor had told me we would be going through my insurance company and that the could help me with my deductible. My insurance had come out and inspected and gave me a settlement of $1500 which suppose to pay for the new roof. The contractor said he would have another company named DEXTERB 2 to have another inspection performered to be resubmitted to my home. This inspector went into my home reporting water damage structure demanded and when it was all finished their estimate was $28852. This was sent into my insurance ***. *** came back out to give another estimate. This time *** approved $26,178. I received a check with both my name and Roof Depot on it. I gave the $21000 check to them. I had called a couple after the roof was completed about if they were going to do any of the work done that they had given to ***. No answered but on September 18,2018 I was notified by USPS Certified mail that I had a lien on my house for $3131. After further research at the court house I discovered that Roodf Depot had placed a second lien for the exact same amount. After findinding out this information I went to the court house and filed two notice of contest of torn.. I had come to my insurance company and explained what had happened and they explained that this dispute was between my insurance and I. I have received other estimates since and the very most to do all that Roof Depot did for my home was14000. They received $21000 and they would like more.

Desired Outcome

Other (requires explanation) I would like Roof Dept to remove the liens on my house because they are unjust.

Roof Depot never filed the final paperwork with my home insurance for payment. That's their job and didn't do it. Now, they've sent me to collection.
Roof Depot replaced my roof on January 12, 2018. They were supposed to file the final paperwork with my home insurance for payment, but they didn't for four whole months. If they would've done on a timely manner, they would've gotten paid a long time ago.

However, that didn't stopped them from sending me to collections even though it was their own negligence that caused the delay on the payment of the claim. What kind of company blames a customer for their own mistake and then hires a collection agency to force the customer to pay without contacting the customer first or without checking if they have done everything on their part to get paid?.

I'm not responsible for the four months that have gone by without them submitting the paperwork to the insurance for payment. They should've done it themselves back in January, right after they finished the job.

Also, I'd like to point that I've never received a final invoice, a bill, a letter, an email or any other form of communication from Roof Depot regarding late payment. They just decided to send to collections without giving me the opportunity to reply or explain that I've been waiting on them to do their job for four months.

The way I see it, it's the project manager or the person handling the billing department that are responsible for the delay on the payment, not me. That's their job, not mine. The only thing I'm guilty of it's of being very patient with this company.

Desired Outcome

I'd like to speak with somebody from Roof Depot, not their collections agency, to discuss my concerns. I've called their office in many occasions and haven't heard back from them. Also, I'd like them to dismiss the collection action against me because it's without merit and a result of their own negligence.

I got a letter from this Roofing company and got a check from *** for repairs to my patio pool area.. got the check back said roofing company had to sign along with myslef and hud well I signed the check sent it to both got nasty letter back from said roofing company stating:

"On February 23, 2018 at 11:07am Karl P (from roofing company sent me a letter saying OK= called *** and fixed that ***.

Desired Outcome

Repair I would like my repairs fixed asap

Yave Yire Enterprises Response • Apr 16, 2018

I believe she is referring to an interoffice email which was included with a check we returned to her. What she read had nothing to do with our communication to her.

Part of what printed was an interoffice response to an alert that an insurance adjuster apparently ignored our direction of pay for work already completed and issued payment directly to the complainant without "Roof Depot".

It was an oversight that message to the sale rep was included from 2 months prior down in the thread. I am telling the sales rep that I called the adjuster and fixed it with the adjuster.

It is a constant battle jumping hurdles for insurance companies.

I apologize for the oversight and that old email being on the paper with the note to Ms ***.

Contractor has refused to refund our $2,000. down payment.
On Sept.1,2017 Roof Depot Inc. ( Hector Y owner ) was given a check of $ 2,000. as down payment for a complete roof replacement, the check was given to their Sales Manager Brett M, and we were told that our roof would be completed between Oct. 15th.& 30th, 2017, a check of $5,000. would be needed when the material was delivered, and the remainder would required upon CO of work and inspection, we were in agreement. Two weeks ago we started trying to reach Mr. M to confirm start date, with very little success, no returned phone calls, finally we were able to reach the owner Hector Y, ( *** , where he said he could not start our roof until Dec., 2017, and possibly the middle of Dec., we responded that is NOT what was promised by his Sales Manager, Brett M, and the new date would not work us, and that we wanted a refund, and did not want there services, and that I would drive over to the Roof Depot Office and pick up our $2,000., Mr.Y***,stated that he could NOT give me the money at the time, and have Brett,or someone contact us for the refund, since then, NO one has contacted us, and no is returning our calls. My wife and I are retired and have saved for over 3yrs. to have our roof replaced, to have to go through this just to get our money back is beyond painful, should Roof Depot continue to refuse our request for our $ 2,000. downpayment, I would certainly think that would be either Fraud, or Grand Theift, and certainly a HUGE disappointment from someone that carries a DBPR License. My wife and I are in hope that the Revdex.com can help get our money returned. Thank You

Desired Outcome

Refund our $ 2,000. and certainly note there performance to the public, as there many families out there seeking roof work, following all of the storms.

Yave Yire Enterprises Response

SEE ATTACHED DOCUMENT*

COMPLAINANT STATES ............................Contractor has refused to refund our $2,000. down payment.
FALSE - and it is a total misrepresentation of fact (a blatant lie). Complainant had already cashed the refund check before filing the complaint. See attached printout from Roof Depot online bank account showing the refund had already cleared on Nov.3. This complaint originated on Nov.3 and was not received until 6:02pm on Nov.3. It appears that the complaint was filed anyway at the behest of the complainant's attorney who sent Roof Depot a delinquent demand letter (after their client, the complainant had already cashed the refund check).

COMPLAINANT STATES ............................On Sept.1,2017 Roof Depot Inc. ( Hector Y owner ) was given a check of $ 2,000. as down payment for a complete roof replacement ........
TRUE - but paperwork & collections are only turned into the office once per week on Fridays and processing begins the following week. That normal process was interrupted by a weather event called Hurricane IRMA and that delayed processing (even acknowledging receipt of this check) until September 14.

COMPLAINANT STATES ............................the check was given to their Sales Manager Brett M, and we were told that our roof would be completed between Oct. 15th.& 30th, 2017...............
PARTIALLY TRUE/FALSE - Brett M stated 4 to 6 weeks, but that does not start until payment is processed and permitting begins. That would put his installation at the earliest mid-November and more likely December because he did not an HOA/ARB shingle approval on record as of the day he requested refund.

COMPLAINANT STATES ............................a check of $5,000. would be needed when the material was delivered, and the remainder would required upon CO of work and inspection, we were in agreement.
FALSE - his contract shows that only $3000 would be required at roof load. We aren't getting many facts straight so far but lets continue.

COMPLAINANT STATES ...........................Two weeks ago we started trying to reach Mr. M to confirm start date, with very little success, no returned phone calls............
FALSE - all of our calls are routed through a server. Out of the 8 calls from the complainant, only one (1) shows "Missed" but then even that call was answered when the complainant repeat dialed 1 minute later. Every call was answered and had a duration of at least a full minute and up to 7minutes17seconds.

COMPLAINANT STATES ............................ finally we were able to reach the owner Hector Y, ( *** , where he said he could not start our roof until Dec., 2017, and possibly the middle of Dec., we responded that is NOT what was promised by his Sales Manager, Brett M, and the new date would not work us, and that we wanted a refundand did not want there services ..........
EXAGGERATION - "Finally" implies there was some lack of communication. Again, every call was answered - we are a 24/7 operation. Again, there was a small weather event (Hurricane Irma) that shut operations down for two weeks (one of those weeks without power) .... and which required all crews to respond to emergency callouts for another 2 weeks. Everyone who called Roof Depot was told this created delays of at least 4weeks - it is unfortunate if the complainant cannot understand how it affects anything told to him "pre-Hurr Irma".

COMPLAINANT STATES ............................ and that I would drive over to the Roof Depot Office and pick up our $2,000., Mr.Y***,stated that he could NOT give me the money at the time............
PARTIALLY TRUE/FALSE - the phone call that the complainant is referring to was a conference call, so everyone clearly heard what was stated. Mr Y told the complainant he could have a refund, that the check would be ordered/printed, that it had to be routed and he could call Brett (manager) to arrange for delivery. The complainant rejected that and said "no - I want to go to your offices now and pick it up - I am not calling Brett - he can call me". So ..... the complainant was clear that it was not possible to just go to the office because (a) nobody was there to sign the check and (b) nobody was there to sign the check. Some things have to be repeated.

COMPLAINANT STATES ............................and have Brett,or someone contact us for the refund, since then, NO one has contacted us, and no is returning our calls...........
FALSE - every call was answered and the complainant was obviously contacted (by text and phone) because a time was set, he received the refund check, and it had already cleared Roof Depot's bank by Nov.3 (the date this complaint was filed!)

COMPLAINANT STATES ............................ My wife and I are retired and have saved for over 3yrs. to have our roof replaced, to have to go through this just to get our money back is beyond painful.........
FALSE - processing a refund check within 24hrs of a phone call seems painless. It was a huge inconvenience for us to do it outside of the normal course of our business. We had also already incurred cost on this job (satellite reports, material orders, etc). Fortunately there was no restocking charges or this would have been a whole different scenario.

COMPLAINANT STATES ............................should Roof Depot continue to refuse our request for our $ 2,000. downpayment. I would certainly think that would be either Fraud, or Grand Theift, and certainly a HUGE disappointment from someone that carries a DBPR License............
REALLY? Says the guy who had already received and cashed our check on the date of this complaint (Nov.3)

COMPLAINANT STATES ............................My wife and I are in hope that the Revdex.com can help get our money returned. Thank You
REALLY? Says the guy who had already received and cashed our check on the date of this complaint (Nov.3)

COMPLAINANT STATES ............................Date of last interaction with business: 10/30/2017
FALSE - and I would hope that one day there is some type of misdemeanor penalty for people that file false Revdex.com reports. It puts bad information online and takes up a company's time to respond to this nonsense.

we signed a contract for a new roof on 03/10/2017, it was finally finished end of July 2017. However the shingles are lifting and the drip edge has nails every 3 feet apart. I have contacted this company in person/phone/text/ email. The supervisor Brett has been out and stated it was wrong and will be fixed/replaced. Now we have been waiting as they do not get back to us for a date to get this fixed. this roof was over $8000.00 and should be done right.

Desired Outcome

Repair fix the roof shingles that are lifting and fix the drip edge up to code. Also do not damage our gutters like they did the old ones (we have since replaced with new gutters $680.00)

Yave Yire Enterprises Response

I am going to have to address the complaint sentence by sentence as presented by the complaintant because of misstatement of facts and how the perjured remarks misrepresent the events.

I am arranging the order of the statements by the Complainant so our rebuttal makes more sense chronologically, but all statements are addressed.

COMPLAINANT STATES: ........"We signed a contract for a new roof on 3/10/2017"

It should be noted that this was not a contract or agreement for a new roof at all. We received an Assignment of Benefits (AOB) on an insurance claim. There is no obligation to perform any work because it is unknown whether or not insurance will adequately indemnify the homeowner (Complainant). After signing it takes time, sometime weeks, sometime months, sometimes years to win a claim in favor of a homeowner.

The wind damage occurred on January 22, 2017 ..... close to two (2) months before Roof Depot took the AOB on 3/20/17 ... the roof was damaged for months before we ever became involved. Roof Depot had to prove to the insurance company that there was storm damage to the roof, or there would be no roof to be installed for the complainant. Furthermore, there would have to be sufficient payment approved by the insurance company for total replacement versus just a repair.

This was not a "contract for a new roof".

COMPLAINANT STATES: ......."it was finally finished end of July 2017"

If the complainant is trying to convey that they paid us on 3/10/2017, and waited four (4) months for their roof to be completed - that is misleading and the check that was provided by the complainant should help you to see the misrepresentation of fact.

The "clock" doesn't even start until an insurance company agrees to sufficiently fund a total roof replacement AND those funds are in the hands of Roof Depot (which did not occur until August).

First, the check provided by the complainant to the Revdex.com (which is from an insurance company and not the complainant at all) - is dated May 31, 2017. Ask the complainant how long she held the check "hostage" before turning over payment to Roof Depot.

Second, the check includes a mortgage company (Specialized Loan Servicing) as additional payee, so even the partial payment (ACV) could not be deposited by Roof Depot until the check was mailed off to the mortgage company and came back. But even after that, the complainant continued to hold the check "hostage".

At this point Roof Depot does not have a dime from either the insurance company or the complainant (who has not remitted their deductible). Roof Depot is not responsible for any delays in processing of these checks because Roof Depot never had possession of the checks until the complainant finally surrendered them.

On June 12, the customer rep (Brett) was notified that Ms ***'s roof would not be scheduled until some sort of payment was received. If the complainant wanted their roof sooner, they would need to have arranged payment of some deposit or remittance of their deductible which they legally owe. Instead, they chose to remain in breach.

COMPLAINANT STATES: ........"this roof was over $8,000"

Where does that number come from??? Ask the complainant to show any combination of checks that she wrote to Roof Depot totaling $8,000.

The check attached to the complaint is a $3,254 check from the insurance company, and the complainant was holding the check hostage still on June 19, 2017 insisting that their roof be completed (without a dime mind you) and thennnn she would release the check (this is in a text screenshot sent to me from Brett). We did not receive ACV proceeds (the first insurance check) to deposit until August 4 - the month AFTER we installed her roof.

That is blatant breach of the terms of the agreement, the assignment of benefits (AOB) that stipulates all funds be forwarded within 5 days of receipt or 10 days of postmark.

We had zero dollars from the Complainant as of June/July.

The Complainant was in breach of our AOB, holding funds "hostage", yet we still did her roof without a dime & she is complaining?????

COMPLAINANT STATES: ........"it was finally finished end of July 2017"

Another exaggeration and misstatement.

Without payment of any kind, Roof Depot went ahead and put this job into production the first week of July. Documents show the materials were delivered between July 10-13. We also have photos documenting this fact. Weather delays meant the job did not start until 4-5 days later and completion photos were taken July 20 so the job was probably completed on July 19 .......... but still no payment.

Fact is, Roof Depot should be filing the complaint. It is people like this that make us leery of rushing out and helping Hurricane Irma victims.

COMPLAINANT STATES: ......."this roof was over $8,000" (additional rebuttal)

I would demand any evidence of the Complainant ever remitting $1 out of her bank account. Roof Depot works off of winning claims and having insurance pay for damaged roofs so homeowners don't have to pay $8,000 - or $28,000 or $48,000 for their roof out of pocket.

Today I just got a call from an attorney on a claim I worked nearly 2 years without any form of payment. Settlement award was $75,000 and $48,000 is for the roof. The homeowner called and thanked me ............. that is what we should be hearing from Ms *** and every homeowner - not misrepresentation of facts and painting a picture of being a victim.

We are the victim here with the checks being held hostage, Roof Depot had to go out of pocket removing solar panels, buying materials, paying labor, completing the job - while Ms *** withheld proceeds in breach. Name any roofing company that will start a job without some form of payment - a deposit, a credit card, even a hold check. The complainant provided none of that but kept demanding her roof start, or she would not turn over the check.

Our records show that we got 1 of the checks (finally) and were able to deposit it on August 4, 2017 - weeks after completing the roof. That is a matter of fact and bank record.

COMPLAINANT STATES: ........"the shingles are lifting and the dripedge has nails every 3 feet apart"

I would have to ask "who is tampering with our roof installation?". That is answered further below.

It would not be possible to pass "dryin" or "in progress" inspection unless the roof is nailed in accordance with Florida Building Code (FBC). Shingles cannot even be installed until the bare roof is inspected. The "starter" row of shingles must be set in a bed of roof cement which covers approximately 4"-6" completely covering the drip edge, the nails in the drip edge and the transition to the felt going up the slope.

Exactly how does one "see" nails every 3 feet apart unless they are breaking the bond of the roof cement? And how does it pass inspection if such conditions exist?

COMPLAINANT STATES: ......."The supervisor Brett has been out and stated it was wrong and will be fixed/replaced"

It should be noted that after Roof Depot completed the roof and took completion photos showing no such "lifting", the complainant had a gutter company come out to install new gutters. Proper installation of gutters is to have the gutter tucked under the dripedge so the water runoff flows into the gutter.

More likely is that the gutter installers pryed on the dripedge to get their gutter under it. Our photos after the first report of "lifting" showed a pattern that looked as if about every 3 feet somebody was apply pressure downward on the starter course (over the dripedge) to enable pushing the gutter up under. That will void a warranty.

More likely is that the gutter company damaged dripedge (or removed the dripedge) to make it easier for them to install the gutter and then they were the ones that only installed "nails every 3 feet". Our crews install roofs everyday to FBC - we know the proper nailing pattern and often exceed nail count.

You are not going to find that the dripedge or nail pattern is "wrong" except where the gutter company installed new gutter after the roof passed final inspection.

Understand, this roof passed FBS final inspection. There was nothing wrong with that roof the day we finished installing it.

COMPLAINANT STATES: ........"I have contacted this company in person/phone/text/email"

I don't think the Complainant wants to hear about the text screenshots where she is holding the check hostage. And our communication back to her has been she needs to not be in breach of the AOB and needs to turn over checks that have Roof Depot listed as payee.

I only hear nonsense like this from ungrateful customers. Do they not realize that they had a messed up roof and if Roof Depot did not prove storm damage, they would still have a messed up roof and have to pay for the entire replacement out of their savings???? "Thank you Roof Depot" - that is what I want to hear.

I was fine doing her roof without any payment and then being given an insurance check that she held hostage for months ..... but the filing of this Revdex.com complaint will most likely result in filing of a lawsuit against the Complainant. I will not allow anyone to use our resources (pay for their roof installation while they hold the check).... then lie about it, complain about it, and file a false Revdex.com report.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I am going to respond back in truth and my statements were not false. Contract, yes it is a Assignment of Benefits however when your insurance co. approves the claim it is a contract. As a matter of fact I had my lawyer look over it and he stated "the contract only contains language which puts the owner in default, however the Roof Depot has a obligation preform. I would be justified in hiring a third party to complete their work and withholding their payment. I spoke to my lawyer in Sept. 2017 because I was still waiting for my roof to be fixed/completed to release final payments.
I never held the 1st payment "hostage" in fact I text numerous times and called the office twice (June 12 & 24) about payment and a start date for the roof. In fact April 21st. I let the foreman know I had received the endorsed check. He stated he was a few weeks out." When Brett finally asked me for the 1st check I stated "not until I have people starting my roof. No check. This was June 19th. I have been getting the run around from this company for to long. I have never dealt with company with such lack of communication! The 1st insurance check was $4521.13, the 2nd was $3264.87 and my $1000.00 deductible added up to $8776.00 for a new roof.
When the roof was finally started July 19th, the crew was told to throw away my old gutters and keep the solar panels. Which they did the opposite and after the new drip edge was installed they put up my old gutters which were now dented from their ladders. So now my new roof has to be fixed because I was not going to accept the drip edge with holes from the screws in it. When the mistakes were fixed and I had a different company install new gutters my shingles started to lift on one side of our house. The gutter company which is licensed and insured also does roof repairs told/showed me the nails were 3 feet apart not 4 inches. So I have the gutter company meet with the roofing company to see who was at fault and yes it was the roofing company who came back to fix their mistake. Now why only one side of my house had this problem? If it was gutter companies fault all sides of the house would of been messed up.
The only reason my roof repair got done quickly is that I filed this complaint my husband got a text on wed. Oct. 4th that the team will be over to correct the mistake the install crew made on the right side of the house. My husband replyed back that they were here the day before Oct.3rd. again no communication!

Yave Yire Enterprises Response

Again, I am going to have to address the complaint sentence by sentence as presented by the complainant because of misstatement of facts and how the perjured remarks misrepresent the events.

I am inserting the complainant's rebuttal after our prior response so it is apparent what the complainant is objecting to. The order of the statements by the complainant is arranged so our rebuttal makes more sense chronologically, but all statements are addressed.

COMPLAINANT STATES: ........"We signed a contract for a new roof on 3/10/2017"

It should be noted that this was not a contract or agreement for a new roof at all. We received an Assignment of Benefits (AOB) on an insurance claim. There is no obligation to perform any work because it is unknown whether or not insurance will adequately indemnify the homeowner (Complainant). After signing it takes time, sometime weeks, sometime months, sometimes years to win a claim in favor of a homeowner.

The wind damage occurred on January 22, 2017 ..... close to two (2) months before Roof Depot took the AOB on 3/20/17 ... the roof was damaged for months before we ever became involved. Roof Depot had to prove to the insurance company that there was storm damage to the roof, or there would be no roof to be installed for the complainant. Furthermore, there would have to be sufficient payment approved by the insurance company for total replacement versus just a repair.

This was not a "contract for a new roof".

COMPLAINANT STATES: ........"Contract, yes it is a Assignment of Benefits however when your insurance co. approves the claim it is a contract."

Wrong.The AOB is exactly and only what it sets forth in the document.It is never a "contract" under definition of law. Nothing in the AOB can force Roof Depot to do anything, even after a claim is paid out. Because there are so many possible outcomes - the AOB focuses on three (3) areas:
1. Assignment of Rights and Benefits (not limited to a specific claim, not limited to proceeds under a specific claim)
2. Direction of Pay - requiring that Roof Depot be named on all proceeds checks (not just Coverage A)
3. Work Authorization - giving Roof Depot the exclusive right to perform work (if we win - it is only fair that we are the contractor that profits from doing the work)
The perfect example to illustrate this is a claim just settled by MERLIN LAW. The claim originated as a roof claim - but because we reached a global settlement under our AOB - the homeowner is choosing to have us remodel the kitchen with the proceeds and Sunday I will be meeting the client to go over the details and put it in a Change Order. The homeowner is going to take care of the roof with other proceeds.

So "no" - the AOB does not dictate what work will be done - or - that any work is to be done. And - no work would be done if a claim is denied.

COMPLAINANT STATES: ........"I would be justified in hiring a third party to complete their work and withholding their payment."

Wow - how is that the take away reading the terms of the AOB. It would probably be worth reading over the paragraph above - and the terms in our AOB. It is that kind of rationalizing that the complainant used to 'justify' holding funds hostage (see screenshot of text message from complainant) Apparently advice come from the attorney she referred to.

First, Roof Depot has the exclusive right to do any repairs - homeowners do not jump in an become our GC - if that's their ambition, maybe start your own company. And even if a homeowner breached that term of the AOB - that does not absolve them of the responsibility to surrender all proceeds! If a homeowner hires a third party, then they are doing it with their savings and not claims proceeds (ask your insurance company).

Second, the terms of the AOB also require that all proceeds be remitted (surrendered) to Roof Depot within 10 days of postmark or 5 days of receipt by the policyholder - period. It is a 'right' to proceeds that is not connected at all to specific performance. Holding proceeds hostage is clear breach of the AOB.

The reason the AOB has these terms levels the field for all who have suffered loss. Some people have good insurance and good adjusters - others are not as fortunate. As long as a homeowner remits exactly what insurance releases- then Roof Depot will continue to work with their adjuster on the scope of damages.

If it is not already presented somewhere else in this response - we had a homeowner get $47 on a $10,000 roof and we have had a different homeowner get over $5000 on a $10,000 roof. Both gave us what insurance paid - and both got their $10,000 roof - one with only $47. That is the power of the AOB - we honor the AOB - we don't penalize homeowners that are treated unfairly and underfunded by insurance. That said, for some reason there is always somebody who thinks they can unilaterally change the terms of the AOB and breach and start dictating how much they remit - and when. That isn't the deal.

The only way we can "level the field" is if everyone is compliant with the terms of the AOB. Make no mistake - insurance companies are not cashflowing these hurricane losses ..... Roof Depot and other contractors like us are doing it because of the miserably low checks these insurance companies are handing homeowners. If the homeowner with $47 and the homeowner with $5000 both comply with the terms of the AOB .... then Roof Depot is doing $20,000 of roofing with $5,047 and we are using our credit lines and accounts with suppliers to make up for the ridiculously low claim payments.

COMPLAINANT STATES: ......."it was finally finished end of July 2017"

Another exaggeration and misstatement.

If the complainant is trying to convey that they paid us on 3/10/2017, and waited four (4) months for their roof to be completed - that is misleading and the check that was provided by the complainant should help you to see the misrepresentation of fact.

The "clock" doesn't even start until an insurance company agrees to sufficiently fund a total roof replacement AND those funds are in the hands of Roof Depot (which did not occur until August).

First, the check provided by the complainant to the Revdex.com (which is from an insurance company and not the complainant at all) - is dated May 31, 2017. Ask the complainant how long she held the check "hostage" before turning over payment to Roof Depot.

Second, the check includes a mortgage company (Specialized Loan Servicing) as additional payee, so even the partial payment (ACV) could not be deposited by Roof Depot until the check was mailed off to the mortgage company and came back. But even after that, the complainant continued to hold the check "hostage".

At this point Roof Depot does not have a dime from either the insurance company or the complainant (who has not remitted their deductible). Roof Depot is not responsible for any delays in processing of these checks because Roof Depot never had possession of the checks until the complainant finally surrendered them.

On June 12, the customer rep (Brett) was notified that Ms ***'s roof would not be scheduled until some sort of payment was received. If the complainant wanted their roof sooner, they would need to have arranged payment of some deposit or remittance of their deductible which they legally owe. Instead, they chose to remain in breach.

Without payment of any kind, Roof Depot went ahead and put this job into production the first week of July. Documents show the materials were delivered between July 10-13. We also have photos documenting this fact. Weather delays meant the job did not start until 4-5 days later and completion photos were taken July 20 so the job was probably completed on July 19 .......... but still no payment.

Fact is, Roof Depot should be filing the complaint. It is people like this that make us leery of rushing out and helping Hurricane Irma victims.

COMPLAINANT STATES: ....."I spoke to my lawyer in Sept. 2017 because I was still waiting for my roof to be fixed/completed to release final payments."

It's late - but didn't the complainant (in her own words) state ""it was finally finished end of July 2017"

COMPLAINANT STATES: ....."As a matter of fact I had my lawyer look over it and he stated 'the contract only contains language which puts the owner in default, however the Roof Depot has a obligation preform.' ..."

Read the section again about the AOB - then fire your lawyer - I can refer the complainant to some good attorneys that understand the AOB laws in Florida. MERLIN LAW is a really good firm - NATION LAW is another we use. The complainant's lawyer must be the one telling her that she is 'justified' hiring a third party and withholding payment. Really bad advice.

COMPLAINANT STATES: ........"this roof was over $8,000"

Where does that number come from??? Ask the complainant to show any combination of checks that she wrote to Roof Depot totaling $8,000.

The check attached to the complaint is a $3,254 check from the insurance company, and the complainant was holding the check hostage still on June 19, 2017 insisting that their roof be completed (without a dime mind you) and thennnn she would release the check (this is in a text screenshot sent to me from Brett). We did not receive ACV proceeds (the first insurance check) to deposit until August 4 - the month AFTER we installed her roof.

That is blatant breach of the terms of the agreement, the assignment of benefits (AOB) that stipulates all funds be forwarded within 5 days of receipt or 10 days of postmark.

We had zero dollars from the Complainant as of June/July.

The Complainant was in breach of our AOB, holding funds "hostage", yet we still did her roof without a dime & she is complaining?????

COMPLAINANT STATES: ........"I never held the 1st payment 'hostage' in fact I text numerous times and called the office twice (June 12 & 24) about payment and a start date for the roof. In fact April 21st. I let the foreman know I had received the endorsed check. He stated he was a few weeks out."

Our job tracking software is pretty incredible, so here are some better 'facts'. On June 5th the complainant reported that all the checks ("both" ACV and depreciation) were in from insurance - even texted Brett a nice picture of the check that she would not be giving us. When I see that text - do you think that allows a customer in breach to jump line and get their roof ahead of customers that are 100% compliant? No. I read the email with screenshot of text from Brett and moved job "***" to the far end of the que.

On June 12th Brett appealed again on behalf of the non-compliant complainant (in breach) and my email response on June 12th 6:48am was .... "there has been no deductible or insurance checks so its not even on the flight deck yet".And why should it be? Why does somebody in breach of the AOB - why do they think they can dictate new terms?

Nonetheless - on June 12th in that same 60seconds at 6:48am, I emailed production because there was another job very closeby and said .........."There is another Deltona (job) that might be easy to (install) at the same time - if not - it is further down the list anyway (no money paid)".

This is a good time to look at the timeline and see the 'spin' the complainant is trying to put on things.
1.IF the complainant made a call on June 12th - do you think it was before 6:48am?? Do you think that alleged call had anything to do with decisions that we were making about her roof installation? No. Brett - and regrettably I - were both looking for opportunities to have it make sense to install a roof for a non-compliant customer holding checks hostage. We should both be fired for making bad decisions to try and help customers like this.
2.Without regard to the alleged June 24th call - the complainant job was put into production 3 days after the other Deltona job. Without a dime. Without a deductible payment, without the ACV payment and without the second insurance check. I truely regret that gratuitousness at this point.

COMPLAINANT STATES: ......."When Brett finally asked me for the 1st check I stated 'not until I have people starting my roof. No check'. This was June 19th."

Wow. I knew if the complainant kept spinning stories long enough, the truth would come out of her own mouth. But then, I have known the truth the entire time ("see screenshot below").(*see attached*

Doesn't this single statement support everything that Roof Depot has presented? Sure sounds like a check being held hostage to me - but you be the judge.

Defiantly, the complainant chooses to remain in breach of the AOB - and demands that Roof Depot put her job into the que ........ without a dime. She wouldn't even pay her deductible. Recall that we didn't get the deductible until mid October (3 months after the roof was installed). Per the AOB a minimum of $1000 of deductible must be collected before any work begins.

Although this statement by the complainant is the only statement registering a 'beep' on the Truth Meter - there's that spin again. Having the word "finally" implies that up to June 19th the complainant was never asked or instructed to turn over insurance proceeds.That is 100% false.

We ask for a minimum of $1000 of the deductible to be paid when the NOC is notarized and shingle is selected. We ask the the ACV check to be turned over as soon as it is received - and same for the second check which typically comes after a policyholder can show they completed work.

COMPLAINANT STATES: ......."this roof was over $8,000" (additional rebuttal)

I would demand any evidence of the Complainant ever remitting $1 out of her bank account. Roof Depot works off of winning claims and having insurance pay for damaged roofs so homeowners don't have to pay $8,000 - or $28,000 or $48,000 for their roof out of pocket.

Today I just got a call from an attorney on a claim I worked nearly 2 years without any form of payment. Settlement award was $75,000 and $48,000 is for the roof. The homeowner called and thanked me ............. that is what we should be hearing from Ms *** and every homeowner - not misrepresentation of facts and painting a picture of being a victim.

We are the victim here with the checks being held hostage, Roof Depot had to go out of pocket removing solar panels, buying materials, paying labor, completing the job - while Ms *** withheld proceeds in breach. Name any roofing company that will start a job without some form of payment - a deposit, a credit card, even a hold check. The complainant provided none of that but kept demanding her roof start, or she would not turn over the check.

Our records show that we got 1 of the checks (finally) and were able to deposit it on August 4, 2017 - weeks after completing the roof. That is a matter of fact and bank record.

COMPLAINANT STATES: ....."The only reason my roof repair got done quickly is that I filed this complaint my husband got a text on wed. Oct. 4th that the team will be over to correct the mistake the install crew made on the right side of the house. My husband replyed back that they were here the day before Oct.3rd. again no communication!"

Again, complaining has had nothing to do with company decisions. And the complainant needs to decide whether this complaint is valid if Roof Depot did the repair "quickly". My position from the first day I saw the photos is that what the complainant is attributing to a bad roof installation - was in fact damage done by the installers doing the gutters. I am attaching 2 photo reports showing photos taken by the rep (Brett) after the roof passed final inspection (they are quite beautiful photos) ......... and then the photos taken after the gutter company installed the new gutters. I think a picture is worth a thousand words.

COMPLAINANT STATES: ....... "The 1st insurance check was $4521.13, the 2nd was $3264.87 and my $1000.00 deductible added up to $8776.00 for a new roof."

Well I guess now - five months after insurance released the first check - we know. But in June - Roof Depot did not have any of this. In July - when Roof Depot did the roof - we did not have any of these checks. In August - the month this complaint was filed (a month after getting her roof) - we had just received the $4521.13 ............ and it was not until October (5 months after issuance and 3 months after completing the roof) that Roof Depot was given the check for $3264 and the deductible.

The timeline is important here and presenting this in such a way to imply that Roof Depot was paid timely is just spinning the facts.

COMPLAINANT STATES: ........"the shingles are lifting and the dripedge has nails every 3 feet apart"

I would have to ask "who is tampering with our roof installation?".That is answered further below.

It would not be possible to pass "dryin" or "in progress" inspection unless the roof is nailed in accordance with Florida Building Code (FBC). Shingles cannot even be installed until the bare roof is inspected. The "starter" row of shingles must be set in a bed of roof cement which covers approximately 4"-6" completely covering the drip edge, the nails in the drip edge and the transition to the felt going up the slope.

Exactly how does one "see" nails every 3 feet apart unless they are breaking the bond of the roof cement? And how does it pass inspection if such conditions exist?

COMPLAINANT STATES: ......."The supervisor Brett has been out and stated it was wrong and will be fixed/replaced"

It should be noted that after Roof Depot completed the roof and took completion photos showing no such "lifting", the complainant had a gutter company come out to install new gutters. Proper installation of gutters is to have the gutter tucked under the dripedge so the water runoff flows into the gutter.

More likely is that the gutter installers pryed on the dripedge to get their gutter under it. Our photos after the first report of "lifting" showed a pattern that looked as if about every 3 feet somebody was apply pressure downward on the starter course (over the dripedge) to enable pushing the gutter up under. That will void a warranty.

More likely is that the gutter company damaged dripedge (or removed the dripedge) to make it easier for them to install the gutter and then they were the ones that only installed "nails every 3 feet". Our crews install roofs everyday to FBC - we know the proper nailing pattern and often exceed nail count.

You are not going to find that the dripedge or nail pattern is "wrong" except where the gutter company installed new gutter after the roof passed final inspection.

Understand, this roof passed FBC final inspection. There was nothing wrong with that roof the day we finished installing it.

COMPLAINANT STATES: ........"When the mistakes were fixed and I had a different company install new gutters my shingles started to lift on one side of our house. The gutter company which is licensed and insured also does roof repairs told/showed me the nails were 3 feet apart not 4 inches."

See photo reports prepared showing what was captured in our job tracking app. It is just so obvious that the roofing crew did absolutely nothing wrong.

The one photo set shows the completion photos. I zoomed in so anybody can see that there is absolutely no issue with dripedge or the starter row of shingle. We are licensed roofers - this is what we do everyday. Our roofs look beautiful.

It would have never ever passed final inspection if a building official saw dripedge and shingle as you will see in the second photo set taken right after the gutter company came out and installed new gutter. It is so obvious that the gutter company had to pry the dripedge away from the fascia in order to slide the gutter up under it. And just to make sure it goes all the way up to the roof line and starter shingle .... you can see a pattern of where they pushed down on the shingle, as the pushed up on the gutter.

I am done here - I cannot allow this customer to rob me of anymore time - please do not contact me again about this matter.

COMPLAINANT STATES: ........"I have contacted this company in person/phone/text/email"

I don't think the Complainant wants to hear about the text screenshots where she is holding the check hostage. And our communication back to her has been she needs to not be in breach of the AOB and needs to turn over checks that have Roof Depot listed as payee.

I only hear nonsense like this from ungrateful customers. Do they not realize that they had a messed up roof and if Roof Depot did not prove storm damage, they would still have a messed up roof and have to pay for the entire replacement out of their savings???? "Thank you Roof Depot" - that is what I want to hear.

I was fine doing her roof without any payment and then being given an insurance check that she held hostage for months ..... but the filing of this Revdex.com complaint will most likely result in filing of a lawsuit against the Complainant. I will not allow anyone to use our resources (pay for their roof installation while they hold the check).... then lie about it, complain about it, and file a false Revdex.com report.

Imagine our frustration.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Again with blaming me the customer, who you work for. We did absolutely nothing wrong. In fact your worker Brett was walking door-to-door trying to drum up business. He came to one of our houses that had no roof damage, I told him our other house had shingles missing (8-total) he asked what homeowners insurance we had. I told him St. Johns and he about did a back flip, when we told him we had the same homeowners insurance on all our homes-he about threw a party. Telling us they pay out, never give any trouble with roof inspection. No wonder when our insurance adjuster came out-Brett wanted to be there.
When we asked for a estimate for the roof on 2 houses he would not provide one. Only wanted to have us sign the AOB-Assignment of Benefits. SO, once your insurance claim is approved, You Have to Use Roof Depot! You can't back out because it's signed!!! And NO my Lawyer does not give false information, a company is required by law to finish work in a timely manner. It's not our fault that Roof Depot filed paperwork with the wrong county-that delayed a start date. They didn't file for a permit with our city until mid-may. and after failing inspection (7-21-17) with the city, the roof finally passed 7-28-17. AND they wonder why we didn't hand over a check? Watch the news, warnings about handing money over to businesses and they never show back up. Every time we asked for a start date or materials delivered, we never got a correct answer or any answer. We were always the persons making the phone calls/texts/email. In fact Brett complained multiple times in texts about the lack of communication with their office. I have never dealt with such a unprofessional company. And it does not matter how much our homeowners insurance paid or what we paid for the deductible, the total paid was $8776.00 AND "We ARE Still The Customer" you did us no favors. We could of used a different company and not had half the problems. As far as taking down our solar panels, we offered to take them down because we didn't want them damaged. But Brett stated "our guys will do this and make sure their not damaged" well they took them off the roof and threw them on the ground. When we asked what they were doing, NOBODY understood English, in fact they had to bring one of the crews wife to translate.
This was the same crew that had the failed inspection and dented our old gutters (which were to be thrown out) but put them up again. The final inspection was done with the old gutters on. So now the crew has to take down the old gutters and repair the drip edge (this is where the nails are about 3 feet apart. This company blames the gutter company But Brett admitted it was his crew (screenshot in text messages) And if this gutter company is so bad, why would Brett tell both my husband and myself, that he referred this same company to do work? Again, If the gutter company was at fault why did the shingles lift on only one side of the house, all the other gutters were perfect as was the shingles. OH and the pictures The roof passed inspection with the old gutters up, the crew did a horrible job when they had to come back, personally I think they were still mad that they didn't pass inspection (7-21-17) because they didn't install approved flashing, elec. riser. So they did a poor job and blame the gutter company, who also does roof repairs and met with Brett because his crew did everything right. I have texts with proof! Trust me if the gutter company did the gutters wrong and would not fix the problem, they would be answering to the Revdex.com.
We have had nothing but lies on a start date, materials being delivered and work being scheduled for repairs. Along with a crew you could not communicate with, who sends one of the wives to translate. Thank God she sat in the truck in the driveway and was not walking around our house. All we needed was her to trip over materials and sue us as the homeowners. And while Roof Depot continuously states we "held the check hostage" WHERE is Any Information On our Warranty??? Again we have a group text 10-10-17 at 12:53 pm stating we should get a "Warranty Packet from CertainTeed" and "The Office will be sending us the two year Labor Warranty" WOW....todays date is Nov. 16, 2017 Maybe our warranty is non-existent??? Maybe we should get our lawyer "who gives the wrong advice" to send a certified letter to get Roof Depot to mail us our warranty? Roof Depot is holding our Warranty Hostage, Do Not Use This Company. My fault for listening to a salesman who goes door-to-door!!!!

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Address: 390 N Orange Ave STE 2300, Orlando, Florida, United States, 32801-1684

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