Yaz Towing

We're very sorry that Ms [redacted] savings only appeared for the first month with her service providerEvery once in awhile providers make mistakes, and that's why we encourage customers to tell us immediately when their savings don't appear correctly so we can fix it with the providerWe certainly don't want anyone to pay for savings they don't receiveThe first we heard of the issue is when Ms [redacted] filed a chargeback with her credit card provider.Since she filed a dispute with her credit card company, they were holding the funds until the dispute was resolvedI was out of the office on maternity leave, so it took me a few days to respond to Ms***I told her that we were waiting on her credit card company for the released funds, and she was unhappy with how long it was takingPer their policy, it takes them up to days to review the chargeback and release the funds.It's not our intention to delay when giving a customer a refundAs soon as the credit card company released the funds back to us, we gave her a full refund on the BillCutterz fee

December 20, 2016Revdex.com Corporate OfficeLa Posada DriveAustin, Texas 78752Complaint ID #*** (*** ***)Dear Sir/Madam,Regarding Complaint ID #***, BillCutterz states the following:BillCutterz did not overcharge Ms*** for services performed per her agreement with usWe
saved her $per month on three of her cell phones ending in #***, #*** & #***The total savings to Ms*** over the course of months is $or $x As per our agreement with Ms***, she is to pay us 50% of the savings we obtained on her behalf and, as she has not, we have turned her over to our collection agency for remittance of payment.Ms*** provided our collection agency (MPB) a spreadsheet depicting exactly the amounts we contend we saved her on her respective three phone linesAdditionally, she submitted the corresponding bills which reflected the discounts obtained.Where Ms*** is in error, is where she purchased new phones for her lines ending in #*** & #***In December 2015, regarding her phone ending in #***, she made her first of payments for a new phone reflecting a monthly expense of $31.40, and in January started making subsequent payments of $per monthIn March 2016, regarding her phone ending in #***, she made her first of payments for a new phone reflecting a monthly expense of $31.40, and in April started making subsequent payments of $per month.BillCutterz is not responsible in any way for Ms***'s purchase of new equipmentThis purchase was made voluntarily by Ms*** and is outside of the scope of the negotiations we did on her behalfIn fact, Ms*** provided our collection agency her own spreadsheet which clearly indicates the reduction of $per phone (Three phones) per month for a month time frameWe are providing copies of her enrollment form, the spreadsheet she submitted to our collection agency, our Terms & Conditions which she agreed to electronically, and two pages of her billing statements which show the beginning of her monthly payments for the phone purchases.Respectfully, *** *** Operations Manager BillCutterz

Dear Sir/Madam,On December 4, 2017, I spoke with *** *** (the customer) about the complaint she wrote to the Revdex.com and submitted on 11/24/In my conversation with Ms***, she acknowledged that this matter had been resolved satisfactorily on November 16, 2017, and that she would (on December
4, 2017) contact the Revdex.com to inform them this matter has been resolved. In my conversation with the Revdex.com this morning (December 5, 2017), they said they had no record of Ms*** calling the Revdex.com on December 4, 2017, and BillCutterz needed to formalize this resolution in writing to the Revdex.com.Hence, this email.Should you have any other questions/concerns regarding this matter, please reach out to me at *** or by email.Sincerely, *** *** Founder & PresidentStart saving money today at BillCutterz.comBillCutterz on Facebook & TwitterDirect 3***ph (855) 395-SAVE | fax (361) 444-

This customer was sent a refund check by Billcutterz in the amount of $on December 27, 2017, the day before this complaint to the Revdex.com was filed by the customer.We are very sorry this customer had a bad experience with our service, we take these matters seriously, and apologize for any
incovenience this customer may have experienced. Sincerely,*** ***
Founder & President

November 7, 2016 ID# ***To: *** *** Ref: *** ** ***BillCutterz has reviewed the billing issues surrounding the above referenced ID #***After review, we do find our billing to be accurate and as prescribed to Ms***, however, in the interest of good customer
service, BillCutterz has decided to withdraw any billing to *** ** *** and also withdraw any items regarding the same from her credit report.Furthermore, and for her records, *** ** *** account with BillCutterz has been cancelled and she has a zero balance owed.Respectfully,*** ***Founder & President

We will cancel this customers account and credit them back so there will be no charges related to our services.  We do not concede any fault regarding this matter. [redacted]President & Founder

We're very sorry that Ms. [redacted] savings only appeared for the first month with her service provider. Every once in awhile providers make mistakes, and that's why we encourage customers to tell us immediately when their savings don't appear correctly so we can fix it with the provider. We certainly...

don't want anyone to pay for savings they don't receive. The first we heard of the issue is when Ms. [redacted] filed a chargeback with her credit card provider.Since she filed a dispute with her credit card company, they were holding the funds until the dispute was resolved. I was out of the office on maternity leave, so it took me a few days to respond to Ms. [redacted]. I told her that we were waiting on her credit card company for the released funds, and she was unhappy with how long it was taking. Per their policy, it takes them up to 60 days to review the chargeback and release the funds.It's not our intention to delay when giving a customer a refund. As soon as the credit card company released the funds back to us, we gave her a full refund on the BillCutterz fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]