Year Round Maintenance, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11017256, and find that this resolution is satisfactory to me. I expect service to continue for the remainder of this season according to the terms of the contract...nothing less.
Sincerely,
Richard [redacted]

On November 21st 2015, we had our first snow storm. On Richard [redacted] contract I had hand wrote to my employees to plow this address and to be sure to shovel by the back door so the customer can get out.  My worker did not do that and was fired for this reason.  Richard called me on my...

cell phone advising me of the problem and I was there within 15 minutes to shovel an area 3X5 that was missed giving my apologies. On December 28th 2015 there was an ice storm.  All day long it rained, hailed, then got cold and turned to ice.  My contract says snow will be removed. I do not provide an de-icing service to residential contracts.  I went to my customers only as to show good faith, letting them know we are always trying to assist in any way possible.  They are paying me up front and we never want anyone to feel neglected nor cheated.  Year Round Maintenance, Inc. has been providing residential and commercial plowing for exactly 20 years now.  We are always being pushed to new limits and sometimes, not always, will the outcome be perfect or to everyone's exact preference. As the owner, I must make very difficult choices on how to handle each and every snow event that arises by serving the customer as best as possible per the signed contract.    This particular event after being on site, realized the ice could barely be moved by shovel or snow blowers.  After an extended period of time trying as hard as humanly possible at over 50 homes, we were all able to clean walks 70% wide and all driveways by pushing water and ice with the plow to provide safety to all properties. Richard called a day later saying his walks were not done.  I said, "Were not done at all or not real wide?" He said, "Were not cleared."  I said, "That's vague, did we miss the walks because we did clear the walks 36" wide for the wheel chair access as requested. He would not answer my question as to if it was done, not done at all or not as wide as expected.   He then proceeded to hang up. There were no multiple attempts from Richard to clarify what the issue was with the walk ways. Instead a decision was made on his behalf to disconnect the call and not explain what the issue was for us to resolve. The terms of the contract were met and continue to be met so therefore the contract total of $390.00 for the full season will not be refunded at this time or in the future. Service will continue on up to and including April 1st 2016 as stated in the said contract from Year Round Maintenance, Inc.

Complaint: 11017256
I am rejecting this response because:  The terms of the contract are simple and clear.  All sidewalks and driveways will be cleared, not 70% clear.  I expect the entire job complete or would like my money refunded.  I do not wish bad blood or ill-will.  I only wish to get what I paid for.  I am happy to continue, as I am a repeat customer, provided all walks and driveways are cleared
Sincerely,
Richard [redacted]

As per our contract, we will remove snow after 2" inches has accumulated and shovel the sidewalks. We do not service ice issues of any kind but merely performed a service not stated in our contract on the first snowfall as a courtesy to all our customers for safety.  The service that we were hired to do so will get performed per the contract less any ice issues. If you would like to continue to shovel your own driveway when snow after 2" has accumulated and leave the walks for us to shovel as you did the most last recent snowfall, that will be entirely up to you going forward. You paid and entered in a contract with Year Round Maintenance, Inc. to perform those above duties stated and there will be no refunds.