Year Round Service Company, LLC

On the 21st of sept the Ford LTD was brought to Tuffy Auto Repair to do a buyers inspectWe did a buyers inspect and found issuesThe rear brakes need ajusting and it needed a radiator because it was leaking. We gave the customer an est of the repairs
The customer did not want to do the repairsThe customer left and the car overheated because it was very low on water I am now being told that we damaged the radiator maliciously We are here to repair cars and give good customer service while we do itWe would in no way damage a customers car with intent to defraud...EVER! We invited the customer back in to look at the radiator so we could show the customer the leak, customer declinded. The car is years old and the radiator looks like it might be close to that age as well. The customer never asked to look at the car in the shop or the water leak. We invite customers back in the shop to show needed repairs everyday and have for the years I have been there. We never broke anyones anntenna and threw it in the trash either. We are honest repair shop and I make sure that we give great customer service everyday! WE will not pay for the radiator or the labor to replace it, We did not do anything wrong

We asked that you bring the car back and we would show you where the radiator was leakingAnd you could see that the radiator had a leak. The radiator looked like it might be the one that came with the car.  We asked the customer back so we could show him, but he refused. We did not damage his car!! What are we to do?If we damaged a customers car by mistake we will fix no charge, this is not the case here at all. We did not damage this car.The tech said it looks like it might have been leaking slowly for a while.

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 Complaint: [redacted]
I am rejecting this response because:
Sir is it your normal protocol to deem something is broken on someone's car after inspection, write up an estimate, put the car off of the rack, place it back for the person to leave, when you find a major problem as such as a busted or leaking radiator without showing them first?  It appears to now that your story has changed from telling me that water was "pouring out" when you put it on the rack to now it may appear to be a" slow leak".  That's a huge change in what was stated to me by the manager via our initial conversation.  It is obvious there was something happening between the communication from the technicians view and what the manager stated to me and subsequently signed off for repairs and quoted estimates for.  Sir, I'm a more than reasonable person when it comes to human mistakes, but to outright lie about this matter is uncalled for, I'm an educated honest businessman that works hard for everything I earn and diligently give back to this community in hopes that every effort produces a good work to make this world a better place.  This matter is challenging the peaceful platform that I stand firm upon in trying to live peaceably with all mankind.
The fact that you are unwilling to take full responsibility  for damages caused by your organization and, at a minimum, admit that you should have inquired of me to come and observe or look at what you deemed were major concerns (repairs) as someone in your profession normally would rather than depend on the customer to ask such questions after the fact.  It appears that this can not be resolved through reasoning and professional courtesy; therefore, I may need to seek legal recourse if we can not get this done amicably and chalk this communication up as "Lessons Learned" on each of our behalf (my behalf, because I trusted (but didn't verify) that this was an honest operation and noteworthy business and on your behalf that the customer has a right to know and inspect (question) things that are found needing repair at the time of the inspection or work being performed). You got paid the price you quoted to do a job and somehow you impacted the environment so you would get more and damaged a beautiful, clean classic vehicle.  In your profession you should feel bad about this occurrence and use whatever resources to make this right.
 Do the right thing.  Again, I can admit to the age of the car and many parts on it (including the radiator), it's an antique,  but in this age and time antiquity doesn't equate to malfunction.  The car was running fine when I brought it there and afterwards it was not, something known or unknown to you occurred while it was in your shop and you need to take ownership and responsibility for it.  You have yet to communicate an action for correcting this, if that's going to be your final stance please let the record reflect so and let's move on to the next stage.
Regards,
[redacted]