Yellow Business Pages

Ref # [redacted] ,I was the person that you first talked to and ordered the cab lights from You asked for the different options of cab lights and I let you know what Recon offered You chose clear lenses with clear leds When you came in for your appointment you received exactly what you ordered and paid forNot once did you ask about any legality of the lights We perform work at the specific direction of our customersIt is not mandatory that your vehicle have clearance lights, or they would have been installed from the factory We sold you these as an accessory productThe manufacturer, Recon states on their website that "· All RECON products are SAE & DOT approved for street use" It is not our responsibility to check the legality of the products you request for your vehicleIn the end, the liability and legal compliance falls upon the operator of the vehicle to abide by local and state regulations We sell products that are for highway and off highway use Once accessories or electronics are installed on a vehicle they are non-refundable I am sorry for the inconvenience you had with the officer but it is your choice to rebut that in courtWhen you returned to us we installed amber lights at your specific request [redacted] Alamo Truck GearW NakomaSan Antonio, TX 78216--

Complaint: [redacted] I am rejecting this response because:I did ask about the legalities of the product and was told they were legal Specifically that it did not matter one way or the other, just a personal preferenceIf it is a off road accessory, it should be labeled correctlyA business should be knowledgable enough to know if the product they are selling is illegal for highway use and should protect their customers If an honest mistake is made by the business (as I thought this was) they should correct it at no further expense to the customerSure, you added the legal, Amber lights, after you charged me an additional $ Regards, [redacted] ***

Ref #[redacted],I was the person that you first talked to and ordered the cab lights from.  You asked for the different options of cab lights and I let you know what Recon offered.  You chose clear lenses with clear leds.  When you came in for your appointment you received exactly...

what you ordered and paid for. Not once did you ask about any legality of the lights.  We perform work at the specific direction of our customers. It is not mandatory that your vehicle have clearance lights, or they would have been installed from the factory.  We sold you these as an accessory product. The manufacturer, Recon states on their website that "· All RECON products are SAE & DOT approved for street use".  It is not our responsibility to check the legality of the products you request for your vehicle. In the end, the liability and legal compliance falls upon the operator of the vehicle to abide by local and state regulations.  We sell products that are for highway and off highway use.  Once accessories or electronics are installed on a vehicle they are non-refundable.  I am sorry for the inconvenience you had with the officer but it is your choice to rebut that in court. When you returned to us we installed amber lights at your specific request. [redacted] Alamo Truck Gear301 W NakomaSan Antonio, TX 78216--

Complaint: [redacted]
I am rejecting this response because:I did ask about the legalities of the product and was told they were legal.  Specifically that it did not matter one way or the other, just a personal preference. If it is a off road accessory, it should be labeled correctly. A business should be knowledgable enough to know if the product they are selling is illegal for highway use and should protect their customers.  If an honest mistake is made by the business (as I thought this was) they should correct it at no further expense to the customer. Sure, you added the legal, Amber lights, after you charged me an additional $200.00.  
Regards,
[redacted]