Yellow Cab Company

The dispatcher at Yellow Cab for Woodbridge, VA at about a.mwas rude, condescending and unhelpfulI will NEVER call for their service againCaused major problem by having to find another service when there was not time to make other arrangementsI would walk before using this company

I am writing concerning a letter received from your office on July, 6, Your letter indicated that you had received a complaint concerning our serviceContained in the attachment were some very vague details about the service that we supposedly failed to render along with a request for free services to make up for the alleged failureI cannot address the specifics of this trip without further details to investigateWe preformed over calls for service on the day in question.I will be glad to make an assumption based on the provided details and provide information on a requested trip from [redacted] in [redacted] Shopping Center that was going to Lindendale Rd in Woodbridge, VAThis assumption is based on the time of the complainant's trip and the last name of the complainant We received the call for service at 9:pmWe have reviewed the recordings (all phone fines are recorded) of the phone call and found that the customer was forewarned that we were extremely busy and that dispatching a vehicle could take “some time”The date in question was a Holiday for many of our drivers and many had just ended their fast and were having a meal for the first time that day It is not customary for our dispatchers to call each customer with status updates but we do have a booking app on which the customer can track their vehicle, if they so chooseAt 10:33pm, we received a second call from the customer and told him that his call was still in the queue and would be dispatched as soon as possible At 10:pm, we received a call from a customer that asked for cancellation of the request In reference to the error received on our website, I was unable to recreate the error but I have forwarded the information to the host of our website for further investigationThe complainant is asking for an explanation of charges but there was no service provided there were no charges madeI sincerely apologize for the unusually long wait time but cannot offer more than the apology and explanation at this timePlease see attached documentation, included for your reviewSincerely, Tammy B***, President

Revdex.com Complaint ID: [redacted] Yellow Cab Company Response:After speaking with both the driver and dispatcher, I can confirm what occurred on 10/18/The passenger called my Cab Company and our driver was sent to the [redacted] on [redacted] **in EastonThe driver then waited for approximately minutes outside the Hotel for the passenger to come outThis fact is confirmed by the driver stating the Cab was already at $when she arrived in the CabThis $is accurate per our policy, which is approved by the Public Utility Commission, that we charge $per minute for wait time and $for the first mile included at pick-upIf you multiply minutes (x) $.55/minute for wait time plus the $for first mile it comes out to roughly $plus the price for the fare from [redacted] in Easton to the [redacted] Airport which is about miles away, you get roughly $for the tripIf my driver did not have to wait outsider the hotel for minutes, then the fare would of been around $The issue is though that my driver did wait and he must be compensated for the wait time.Thank you,Joseph M***Owner - Yellow Cab Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did not have the cab waited for me Regards, [redacted] ***

Revdex.com Complaint ID: ***Yellow Cab Company Response:After speaking with both the driver and dispatcher, I can confirm what occurred on 10/18/The passenger called my Cab Company and our driver was sent to the *** *** *** on *** **in EastonThe driver then waited for approximately
minutes outside the Hotel for the passenger to come outThis fact is confirmed by the driver stating the Cab was already at $when she arrived in the CabThis $is accurate per our policy, which is approved by the Public Utility Commission, that we charge $per minute for wait time and $for the first mile included at pick-upIf you multiply minutes (x) $.55/minute for wait time plus the $for first mile it comes out to roughly $plus the price for the fare from *** ** in Easton to the *** Airport which is about miles away, you get roughly $for the tripIf my driver did not have to wait outsider the hotel for minutes, then the fare would of been around $The issue is though that my driver did wait and he must be compensated for the wait time.Thank you,Joseph M***Owner - Yellow Cab Company

June 20, 2016To Whom it May Concern,I am in receipt of your letter dated June 15, 2016, and please accept this as our response.First, we do acknowledge that the customer in question. [redacted] [unreadable] company on the 25th of June.  She requested service from [redacted].  at...

the [redacted] Shopping Center at the [redacted]. We ask all of our callers if they have a preference on type of vehicle we send them, and most callers just ask for the "first car available." As such, we sent her the first car available which was one of our Sedans. Upon arrival she did refuse it, stating that her laundry would not fit in the trunk because of the excessive amount of clothes she had with her, and requested we send her a mini-van for that reason. Which we did.We then sent a [redacted] Yellow Cab, which is also a mini-van, to her. When the cab got to them, it was two customers, seemed like a mother and daughter, both adults. They placed their own laundry in to the back of this cab, and upon arrival at their destination, they removed their laundry without assistance from the driver. The one passenger got out of the cab immediately and started removing their stuff as the other one stayed to pay the driver, not giving the driver an opportunity to assist them.They did call after they were dropped off and spoke to one of our representatives, and they being able to get a hold of the driver because their shift was over, they called back again the next morning. This is where some confusion occurred. When my assistant spoke to them, he confused this caller with another, in which her bags were left as collateral towards an unpaid ride the week before.After being contacted by the Philadelphia Parking Authority (PPA) inspector, in which they also called and complained to, personally researched this complaint, including speaking to the driver that transporting them. then proceeded to call the actual customer, and they were [unreadable] this and suggested that they check with the laundrymatt, maybe they left it there. The driver was paid to transport them between two locations, which he did. Her false accusations that they were being ripped-off is slanderous. It is not his fault or our Company's, that she lost her laundry. Did they miscount what they had? Leave it at the laundry matt? I don't know. Customers accidentally leave stuff in our cars, and when they do I always ensure that it is returned to them, and it is not uncommon that the item lost is a cell phone from someone out of the area, and l incur the cost to ship it back to them.AS far as I am concerned this is unfounded, and her request for a refund is denied. Her complaint was not the transportation but her missing bag.I would like to remind her I am not the only taxi company in the area, or car service. Because of her slanderous accusation against our driver and company, it is in everyone's best interest for her not to call us for her transportation needs. have taken the liberty to block her phone number and address for any future requests.If you have any further question, please let me know.Respectfully, Edward B. VP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did not have the cab waited for me. 
Regards,
[redacted]

The dispatcher at Yellow Cab for Woodbridge, VA at about 0630 a.m. was rude, condescending and unhelpful. I will NEVER call for their service again. Caused major problem by having to find another service when there was not time to make other arrangements. I would walk before using this company.

Revdex.com Complaint ID: [redacted]Yellow Cab Company Response:After speaking with both the driver and dispatcher, I can confirm what occurred on 10/18/2016. The passenger called my Cab Company and our driver was sent to the [redacted] on [redacted]. in Easton. The driver then waited...

for approximately 30 minutes outside the Hotel for the passenger to come out. This fact is confirmed by the driver stating the Cab was already at $20 when she arrived in the Cab. This $20 is accurate per our policy, which is approved by the Public Utility Commission, that we charge $.55 per minute for wait time and $3.85 for the first mile included at pick-up. If you multiply 30 minutes (x) $.55/minute for wait time plus the $3.85 for first mile it comes out to roughly $20 plus the price for the fare from [redacted] in Easton to the [redacted] Airport which is about 10 miles away, you get roughly $50 for the trip. If my driver did not have to wait outsider the hotel for 30 minutes, then the fare would of been around $40. The issue is though that my driver did wait and he must be compensated for the wait time.Thank you,Joseph M[redacted]Owner - Yellow Cab Company

I am writing concerning a letter received from your office on July, 6, 2015. Your letter indicated that you had received a complaint concerning our service. Contained in the attachment were some very vague details about the service that we supposedly failed to render along with a request for free...

services to make up for the alleged failure. I cannot address the specifics of this trip without further details to investigate. We preformed over 1400 calls for service on the day in question.I will be glad to make an assumption based on the provided details and provide information on a requested trip from [redacted] in [redacted] Shopping Center that was going to Lindendale Rd in Woodbridge, VA. This assumption is based on the time of the complainant's trip and the last name of the complainant.
We received the call for service at 9:53 pm. We have reviewed the recordings (all phone fines are recorded) of the phone call and found that the customer was forewarned that we were extremely busy and that dispatching a vehicle could take “some time”. The date in question was a Holiday for many of our drivers and many had just ended their fast and were having a meal for the first time that day.
It is not customary for our dispatchers to call each customer with status updates but we do have a booking app on which the customer can track their vehicle, if they so choose. At 10:33pm, we received a second call from the customer and told him that his call was still in the queue and would be dispatched as soon as possible.
At 10:59 pm, we received a call from a customer that asked for cancellation of the request.
In reference to the error received on our website, I was unable to recreate the error but I have forwarded the information to the host of our website for further investigation. The complainant is asking for an explanation of charges but there was no service provided there were no charges made.
I sincerely apologize for the unusually long wait time but cannot offer more than the apology and explanation at this time. Please see attached documentation, included for your review.
Sincerely,
Tammy B[redacted], President

I am writing concerning a letter received from your office on July, 6, 2015. Your letter indicated that you had received a complaint concerning our service. Contained in the attachment were some very vague details about the service that we supposedly failed to render along with a request for free...

services to make up for the alleged failure. I cannot address the specifics of this trip without further details to investigate. We preformed over 1400 calls for service on the day in question.I will be glad to make an assumption based on the provided details and provide information on a requested trip from [redacted] in [redacted] Shopping Center that was going to Lindendale Rd in Woodbridge, VA. This assumption is based on the time of the complainant's trip and the last name of the complainant. We received the call for service at 9:53 pm. We have reviewed the recordings (all phone fines are recorded) of the phone call and found that the customer was forewarned that we were extremely busy and that dispatching a vehicle could take “some time”. The date in question was a Holiday for many of our drivers and many had just ended their fast and were having a meal for the first time that day. It is not customary for our dispatchers to call each customer with status updates but we do have a booking app on which the customer can track their vehicle, if they so choose. At 10:33pm, we received a second call from the customer and told him that his call was still in the queue and would be dispatched as soon as possible. At 10:59 pm, we received a call from a customer that asked for cancellation of the request. In reference to the error received on our website, I was unable to recreate the error but I have forwarded the information to the host of our website for further investigation. The complainant is asking for an explanation of charges but there was no service provided there were no charges made.I sincerely apologize for the unusually long wait time but cannot offer more than the apology and explanation at this time. Please see attached documentation, included for your review.Sincerely,Tammy B[redacted], President