We stayed in Nashville for New Years Eve, about five miles away from downtown. Took a cab from the hotel to downtown with no problems; the cab was on time and the fare was reasonable ($20). However, after the event, we walked a few blocks away and called again for a taxi to take us back to the hotel. I gave our location and was told verbatim "I will send one your way." After waiting half an hour in the cold, and seeing several other cabs drive by in this time, we called back to check to status of the cab we were told was on the way. This time I spoke to a different person. She was rude to me from the beginning. I stated "We called half an hour ago for a cab, and I was just wondering where it's at, as it still hasn't arrived." I was told "Calm down, I don't know where you are." I gave the representative our location and she says, "We aren't dispatching to downtown at this time, you'll just have to flag someone down." I told her we had been standing in the cold for half an hour waiting for the taxi we were told was on its way to us. The representative snapped back at me "Well, I'm not the one who told you that." At this time, I requested to speak with a manager and was told "I am the manager" by the representative. I told her that perhaps she should ensure that her employees are clear with customers who call in and explain that they are not dispatching at this time rather than LYING and telling us that a cab is on the way. The "manager" at this time tells me "Well, getting sassy with me will not get you a cab any faster." I will never take a Yellowcab again and would not recommend this business to anyone if this is how the manager feels it is appropriate to talk to potential customers.
We stayed in Nashville for New Years Eve, about five miles away from downtown. Took a cab from the hotel to downtown with no problems; the cab was on time and the fare was reasonable ($20). However, after the event, we walked a few blocks away and called again for a taxi to take us back to the hotel. I gave our location and was told verbatim "I will send one your way." After waiting half an hour in the cold, and seeing several other cabs drive by in this time, we called back to check to status of the cab we were told was on the way. This time I spoke to a different person. She was rude to me from the beginning. I stated "We called half an hour ago for a cab, and I was just wondering where it's at, as it still hasn't arrived." I was told "Calm down, I don't know where you are." I gave the representative our location and she says, "We aren't dispatching to downtown at this time, you'll just have to flag someone down." I told her we had been standing in the cold for half an hour waiting for the taxi we were told was on its way to us. The representative snapped back at me "Well, I'm not the one who told you that." At this time, I requested to speak with a manager and was told "I am the manager" by the representative. I told her that perhaps she should ensure that her employees are clear with customers who call in and explain that they are not dispatching at this time rather than LYING and telling us that a cab is on the way. The "manager" at this time tells me "Well, getting sassy with me will not get you a cab any faster." I will never take a Yellowcab again and would not recommend this business to anyone if this is how the manager feels it is appropriate to talk to potential customers.