Yellow Cab Of Fairfax

cid [redacted] COMPLAINT:On October 22, I called [redacted] cab companyTaxi cab # [redacted] from Fairfax yellow cab arrived blasting musicAs soon as I open the door there was an horrible odorI was already running late and didn't have time to wait for another cab so I figure I would just deal with it for a few minutesHe turned the music down but once he looked at me I guess he felt like it was OK to turn his music back upHe was playing loud obscene rap musicThe driver was unaware of the area nor did he attempt to use his GPSWhen it came time to pay and get out I realized that all of the manual locks on the doors had been removed and only the screws were visibleI also have pictures and a video.DESIRED OUTCOME:Someone needs to contact this cab driver and have him go through some kind of screening

October 30, 2014To Whom It May Concern:I have reviewed the complaint submitted by *** ***First I want to apologize on behalf of our company for the unpleasant experience she encountered on October 8th, The expectation from this company is to provide a positive customer experience for our customers when using our serviceIt was clearly apparent that a number of things went wrong hereThe driver is obligated to take the route specifica by the passenger if the passenger expresses a desired routeOur policy is for drivers to assist customers as necessary and to always conduct themselves in a professional manner at all timesWhen issues arise and the assistance of management is necessary, the same expectation is expected from management when trying to resolve customer issues.As a result of the issues expressed by *** ***, an appropriate level of action has been taken with all concerned to prevent a similar occurrence in the future.Philip H
Vice President of Operations

cid [redacted]COMPLAINT:On October 22, 2014 I called [redacted] cab company. Taxi cab #** from Fairfax yellow cab arrived...

blasting music. As soon as I open the door there was an horrible odor. I was already running late and didn't have time to wait for another cab so I figure I would just deal with it for a few minutes. He turned the music down but once he looked at me I guess he felt like it was OK to turn his music back up. He was playing loud obscene rap music. The driver was unaware of the area nor did he attempt to use his GPS. When it came time to pay and get out I realized that all of the manual locks on the doors had been removed and only the screws were visible. I also have pictures and a video.DESIRED OUTCOME:Someone needs to contact this cab driver and have him go through some kind of screening.

Review: On October 8, 2014 I called for a cab to go the [redacted] hospital emergency room. When cab ** arrived I was not able to open the door. Instead of the driver getting out of the car to help me he rolled down the window and informed me to pull harder. After trying to open the door three more times the driver finally got out and helped me. He then slammed the door and returned to the driver seat. During the trip to the hospital the driver was switching from lane to lane doing about 55-60 mph causing me to slide on the back seat. once we arrived to the hospital the driver he pulled around the circle so sharp that I slid on the back seat and hit the door. I informed the cab driver that I was not going to pay for the service. He called someone one the phone and I called the police. I also called and spoke with his assistance manager Mr. M[redacted] who was no help. He was rude and disrespectful. He was yelling at me on the phone asking me what did I want for him to do. When I asked for his name he just kept saying M[redacted] like the salt and had an attitude when I asked him to spell it. When I asked Mr. M[redacted] to confirm my contact information he just gave me my phone number. I asked him to confirm all of my contact information that was provided and he said that is your contact information. After going back and forth he finally provided me with all of my contact information. He informed me that there was no case number to give me nor has he updated me about anything.Desired Settlement: I will like to receive an email apologizing for the inconvenience of the driver and the disrespect from the assistant manager. As a customer I want to feel like our voices matter. I asked another driver about the process of complaints and what takes place and he informed me that the managers don't do anything with the complaints. So I am doing all that I have to do for my voice to be heard.

Consumer

Response:

cid [redacted]

COMPLAINT:

On October 22, 2014 I called [redacted] cab company. Taxi cab #** from Fairfax yellow cab arrived blasting music. As soon as I open the door there was an horrible odor. I was already running late and didn't have time to wait for another cab so I figure I would just deal with it for a few minutes. He turned the music down but once he looked at me I guess he felt like it was OK to turn his music back up. He was playing loud obscene rap music. The driver was unaware of the area nor did he attempt to use his GPS. When it came time to pay and get out I realized that all of the manual locks on the doors had been removed and only the screws were visible. I also have pictures and a video.

DESIRED OUTCOME:

Someone needs to contact this cab driver and have him go through some kind of screening.

Business

Response:

October 30, 2014To Whom It May Concern:I have reviewed the complaint submitted by [redacted]. First I want to apologize on behalf of our company for the unpleasant experience she encountered on October 8th, 2014. The expectation from this company is to provide a positive customer experience for our customers when using our service. It was clearly apparent that a number of things went wrong here. The driver is obligated to take the route specifica by the passenger if the passenger expresses a desired route. Our policy is for drivers to assist customers as necessary and to always conduct themselves in a professional manner at all times. When issues arise and the assistance of management is necessary, the same expectation is expected from management when trying to resolve customer issues.As a result of the issues expressed by [redacted], an appropriate level of action has been taken with all concerned to prevent a similar occurrence in the future.Philip H Vice President of Operations

Review: Red top cab driver [redacted] on March 3 2013 from 6:30 to 6:45 I was doing one round trip and when I got to the first stop I paid and so driver stopped the meter and then when I got back in the cab he took me home and now he asked me to pay for both trips meaning that I had to re pay for the first trip plus pay my second trip. I contacted the manger [redacted] almost every day this week and on both monday and tuesday the manger promised to have driver return my payment cash but never did manger said he knew where I lived and would be done. So on Wednesday I get another story that I would have to dispute this charge against my credit card company and that will take up to 2 months. I am vary unhappy about this and I will never use this cab company again. I will let everyone I know (my friends) about this so that they do not use red top cab. The driver stole my money and that is against the law and the manger lied. Why are both the driver and manger don't disapleend for this or let go?Desired Settlement: Return my $11.50 to me.