Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, we have not resolved this issue I have faxed them a notice to advice that their website which they provided, I was not able to verify the advertisementExplained that upon typing the web address an error message appearsSo with that said, why should any payment be made for services not made to any satisfaction They have never attempted to contact me via phone in anyway to discuss or resolve issues.After many attempts to contact them including by fax, I've requested from Yellow Holdings to seise any collection effortsBecause they have not stopped and continued to collect, They are in violation under the collection lawsI am still standing by my decision to not pay As I feel the solicitation made was misleading and no advertisement as proof of service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To assist us in bringing this matter to a close, we would like to know your view on the matter: We will not be paying this fraudulent invoice Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 09/30/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yellow Holding can continue to fax all the copies of the invoice they want to me, but I refuse to pay them I cannot, with a clear conscience, send money to a company the operates outside of the United States and possibly supports criminal activities elsewhere in the world Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 07/30/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the company most recent response dated 09/30/2015, Yes the company used advertising and blurry wording in order to dupe my company into believing that we were simply updating our information with our local Yellow PagesIf you look at the "contract" you can see that the "fine print" is not that legible and clear to readThe company used the same exact logo from Wisconsin's Yellow Pages book, they used phrases such as "This is not a bill or invoice" , "under no obligation" and most of all lead us to believe this was simply to correct the information they already had on file for usThe company states in their response they would like to deal with us one on one but when we try to contact them we are unsuccessful in doing soOur phone calls either are not returned or when we finally reach someone we are told only Sofia D [redacted] can handle itWell MsD [redacted] like to play games and hang up on us and doesn't want to deal with this directlyThis company is completely trying to cover up the fact that they know this is a scam and they wont deal with our company head onThis company uses a address out of New York and doesn't even operate within the United StatesI have done my research and my company is not the first company that yellow holdings ltd has done this toI have contacted the FTC and filed a complaint with themMy company will not be used in a extortion ring that this company has going onI would suggest they consider this matter a closed deal because our company is not and will not be liable for the debt Yellow Holdings LTD believes it is owed Best Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Contract Issues select Problem: I have filed a complaint earlier, received a response from the company (through you) and then the file was closed, but we have not resolved our issueWe are in our 3rd round of correspondence with them, as we believe them to be a scam, and are trying to be removed from their harassment of owing them $1,Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: $and removed from their lists and contact Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am the only one authorized to sign contracts on behalf of our company If you cannot provide a copy of the "contract" with my signature on it, there will be no payment or negotiations Whatever you sent my office was nothing more than a scam and you managed to get a response from someone unauthorized to do so Regards, ***
Complaint ID: [redacted] Dear Mr [redacted] ,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and [redacted] s providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the [redacted] s being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory [redacted] provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any [redacted] It is for each business to read the terms and decide if they require the [redacted] and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the [redacted] is also shown throughout the Order form and cannot be confused with any other Company that provides similar [redacted] sThe Company makes it clear that the [redacted] is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for [redacted] s and is not a form to update business informationAs the fees are set out for the [redacted] a business cannot later argue that they only signed the form as they believed the [redacted] being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the [redacted] s being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the [redacted] The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 06/18/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our company agrees with the advice of the Revdex.com We have filed complaints with the Federal Trade Commission, the LA State Attorney General's office and with you.Our attorney has been contacted and advised the same thing Our company will not be paying one dime as this is nothing more than a scam.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have done a complaint to Federal Trade Commission (Rf: [redacted] )If you need more information, do not hesitate to contact us Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 04/15/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] We are in receipt of your letter of 07/17/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted] ***Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 02/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 04/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
We are responding to the complaint that you have sent to our companyUnfortunately we have to return this to you unanswered as you have not provided us with sufficient details to enable us to locate the contract details of this client.Please can you provide us with an invoice or contract number for this client or a copy of their invoice or contractThis will enable us to locate this client and respond to you accordingly.We look forward to hearing from you, Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company stated that we had a contract with them for They will need to provide a signed contract as proof of their claim Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, we have not resolved this issue I have faxed them a notice to advice that their website which they provided, I was not able to verify the advertisementExplained that upon typing the web address an error message appearsSo with that said, why should any payment be made for services not made to any satisfaction They have never attempted to contact me via phone in anyway to discuss or resolve issues.After many attempts to contact them including by fax, I've requested from Yellow Holdings to seise any collection effortsBecause they have not stopped and continued to collect, They are in violation under the collection lawsI am still standing by my decision to not pay As I feel the solicitation made was misleading and no advertisement as proof of service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To assist us in bringing this matter to a close, we would like to know your view on the matter: We will not be paying this fraudulent invoice Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 09/30/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yellow Holding can continue to fax all the copies of the invoice they want to me, but I refuse to pay them I cannot, with a clear conscience, send money to a company the operates outside of the United States and possibly supports criminal activities elsewhere in the world Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 07/30/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the company most recent response dated 09/30/2015, Yes the company used advertising and blurry wording in order to dupe my company into believing that we were simply updating our information with our local Yellow PagesIf you look at the "contract" you can see that the "fine print" is not that legible and clear to readThe company used the same exact logo from Wisconsin's Yellow Pages book, they used phrases such as "This is not a bill or invoice" , "under no obligation" and most of all lead us to believe this was simply to correct the information they already had on file for usThe company states in their response they would like to deal with us one on one but when we try to contact them we are unsuccessful in doing soOur phone calls either are not returned or when we finally reach someone we are told only Sofia D [redacted] can handle itWell MsD [redacted] like to play games and hang up on us and doesn't want to deal with this directlyThis company is completely trying to cover up the fact that they know this is a scam and they wont deal with our company head onThis company uses a address out of New York and doesn't even operate within the United StatesI have done my research and my company is not the first company that yellow holdings ltd has done this toI have contacted the FTC and filed a complaint with themMy company will not be used in a extortion ring that this company has going onI would suggest they consider this matter a closed deal because our company is not and will not be liable for the debt Yellow Holdings LTD believes it is owed Best Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Contract Issues select Problem: I have filed a complaint earlier, received a response from the company (through you) and then the file was closed, but we have not resolved our issueWe are in our 3rd round of correspondence with them, as we believe them to be a scam, and are trying to be removed from their harassment of owing them $1,Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: $and removed from their lists and contact Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am the only one authorized to sign contracts on behalf of our company If you cannot provide a copy of the "contract" with my signature on it, there will be no payment or negotiations Whatever you sent my office was nothing more than a scam and you managed to get a response from someone unauthorized to do so Regards, ***
Complaint ID: [redacted] Dear Mr [redacted] ,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and [redacted] s providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the [redacted] s being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory [redacted] provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any [redacted] It is for each business to read the terms and decide if they require the [redacted] and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the [redacted] is also shown throughout the Order form and cannot be confused with any other Company that provides similar [redacted] sThe Company makes it clear that the [redacted] is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for [redacted] s and is not a form to update business informationAs the fees are set out for the [redacted] a business cannot later argue that they only signed the form as they believed the [redacted] being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the [redacted] s being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the [redacted] The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 06/18/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our company agrees with the advice of the Revdex.com We have filed complaints with the Federal Trade Commission, the LA State Attorney General's office and with you.Our attorney has been contacted and advised the same thing Our company will not be paying one dime as this is nothing more than a scam.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have done a complaint to Federal Trade Commission (Rf: [redacted] )If you need more information, do not hesitate to contact us Regards, [redacted]
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] ,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 04/15/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted] Complaint ID: [redacted] Dear Mr [redacted] We are in receipt of your letter of 07/17/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted] ***Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 02/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Complaint ID: [redacted] Dear Mr [redacted] ,We are in receipt of your letter of 04/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
We are responding to the complaint that you have sent to our companyUnfortunately we have to return this to you unanswered as you have not provided us with sufficient details to enable us to locate the contract details of this client.Please can you provide us with an invoice or contract number for this client or a copy of their invoice or contractThis will enable us to locate this client and respond to you accordingly.We look forward to hearing from you, Yours sincerelyYellow Holding Ltd
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company stated that we had a contract with them for They will need to provide a signed contract as proof of their claim Regards, [redacted]