Yellow Pages Premium

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined this does dissolve the complaint but the truth has not been toldI said how could she work at such a place - KARMA What wasn't said was the other phone calls I got from this company replaying the tape they had of my husband who does not own the company.They were threatening, saying we still owed the money and that the 1st phone call did not matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Weare in receipt of complaint number *** that wassubmitted June 12th, 2015and dated June I6thOn June 10, 2015, Ms*** called in and wasdisputing the invoiceI explained that we had spoken with Mr*** ***, who, as anowner, was aware of the invoice and the servicesMs
*** was very upset and did notwant to listen to anything I had to sayI politely told her that we would VOID the invoicebecause our goal is to keep our clients satisfiedI had assumed the issue was solved.however on June 2015, Ms*** called back and started screaming obscenities andwishing that I would get CancerShe then hung up.We have also placed *** *** *** *** *** on a do-not-call list and will not contact them againIn light ofthe lastcontact I had with Ms***, I did not try to contact herOn June 10lh 2015, she wasclearly made aware that Invoice # *** was VOIDED and that she did not owe anymoneyWe will consider this matter closed as of todayIf you have any further questionsand/or concerns, please do not hesitate to contact me at the number listed above.Thank you;Chloe P***Customer Care RepresentativeYellow Pages Premium

Obviously this was a mistakeWe will VOID the invoice and place *** *** on a do-not-call listWe apologize for any inconveniences this may have causedIf you have any further concerns and/or questions, please do not hesitate to contact me

We have voided Invoice # *** and placed *** *** *** on a do-not-call listThere is no outstanding balance owed at this timeAt Yellow Pages Premium, we pride ourselves on providing a high level of customer serviceWe are sorry for any inconvenience this may have cause Ms
*** *** and we hope that this resolution is satisfactory to herIf you have any further inquiries, please do not hesitate to contact meIf we do not hear from you, we will consider this matter closedThank you, Chloe MCustomer Care Representative Yellow Pages Premium

Dear ***,We are in receipt of complaint #*** that was submitted January 6th 2016and dated January 8* This invoice, #***, had already been voided onDecember IsOn that day I spoke with Ms*** *** and she had statedthat Dr*** was not satisfied with the services and did
not have a contract Iexplained that J would be voiding the invoice and that no payment was dueWe alsoplaced *** *** * *** on our do-not-call listOn January 14th, 2016,1spoke with Ms*** again to address the Revdex.com complaint filedShe hadmisunderstood that the invoice had been voided in DecemberShe took down all theinformation and said she was pleased with the outcome and would be contacting theRevdex.com to say that the issue was resolved.Our goal at Yellow Pages Premium is to provide an excellent service whileensuring that our clients are satisfied with our practicesWe apologize for anyinconveniences that this may have causedWe will consider this matter close/as oftodayIf you have any further questions and/or concerns, please do not hesitate tocontact me at the number listed above.Thank yoChioe P***Customer Care RepresentativeYellow Pages Premium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

See attached

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We currently do not have any outstanding invoice in Ms. [redacted]'s name. I apologize for any inconvenience this may have caused but perhaps she was called in error. If you have any further questions, pleas do not hesitate to contact me.

We acknowledge receipt of this complaint and will VOID the outstanding invoice. However, we did in fact, speak with Mr. [redacted] on May 4th 2017. He chose to close his account with us for the upcoming year and indicated that he would pay the invoice for the previous year. That is what we sent...

out to him. In keeping with our goal of maintaining a high level of customer satisfaction, we will cancel any amount owing and place The Coop on our do-not-call list. We apologize for any inconveniences this situation may have caused. As of today, we will consider this matter closed. If there are any further questions and /or concerns, please do not hesitate to contact us.

We are in receipt of complaint #[redacted] that was submitted March 14lh 2016and dated March 15th 2016. On March 2nd 2016 we spoke to Mr. [redacted]. Hechose to cancel his services with us and was aware that he had an invoice from theprevious year that had to be paid. We have not had any contact...

with Mr. [redacted]since that date. We have not called him at all demanding payment, as the invoice wesent out is fairly new. On March 30th, 2016,1 tried calling Mr. [redacted] but was toldthat he is away until Wednesday April 6lh 2016. We will be voiding invoice #[redacted]and placing [redacted] on our do-not-call list. We hope thatMr. [redacted] is pleased with the outcome.Our goal at Yellow Pages Premium is to provide an excellent service whileensuring that our clients are satisfied with our practices. We apologize for anyinconveniences that this may have caused. We will consider this matter dosed as oftoday. If you have any further questions and/or concerns, please do not hesitate locontact me at the number listed above.Thank you,Chloe P[redacted]Customer Care RepresentativeYellow Pages Premium

We have voided this invoice and placed the company on a do-not-call list. We apologize for any inconveniences this situation may have caused. We are sorry that Eye Candy Garage was not satisfied with the services we provided. As of today, we will consider thsi matter closed. We can be reached at [redacted]...

[redacted] Thank you. Chloe M[redacted]Customer Care RepresentativeYellow Pages Premium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry that Mr. [redacted] was not satisfied with the ad and services that we provided. We are voiding the outstanding invoice and placing [redacted] on a do-not-call list. If there are any further concerns and /or questions, I can be reached at ###-###-####. We will consider this matter...

closed as of today.  Thank you, [redacted]Customer Care RepresentativeYellow Pages Premium

We are in receipt of complaint number [redacted] that was submitted September 1st2015 and dated September 16th 2015. On September 24th, 2015,1 attempted to contactMs. [redacted] but she was not in. We will be VOIDING the balance owing on invoice#[redacted] and placing [redacted] on our...

do-not-call listWe strive to provide quality services and aim to keep our clients satisfied. Wcapologize for any inconveniences this may have caused. As of today, we will considerthis matter closed. If there are any further questions and/or concerns, please feel free tocontact us at the phone number or address listed above.Chloe P[redacted]Customer Care RepresentativeYellow Pages Premium

We are in receipt of complaint #[redacted] that was submitted January 5th 2016and dated January 6th 2016. On October 27th 2015 we spoke to Mr. [redacted]. He chose to cancel his services with us and was aware that he had aninvoice from the previous year that had to be paid. On December 15'~2 015,...

Mr.[redacted] gave us information to process a check for $400.00. He had asked for areduction from the full amount of $629.99. I agreed and took his information. Wedeposited the check and on ~ecembe2rz nd2 015 our bank returned the check statingthat Mr. [redacted] had requested a stop payment. I called Mr. [redacted] and heexplained that he did not feel comfortable paying over the phone and would send ina check. We understood and waited to receive payment. To our surprise, wereceived the aforementioned BB complaint where he states that he has never heardof our company. On January 141h, 2016, I tried callimg Mr. [redacted] but was toldthat he is only in on the weekend. We will be voiding invoice #[redacted] and placing[redacted] on our do-not-call list. We hope that Mr.[redacted] is pleased with the outcome.Our goal at Yellow Pages Premium is to provide an excellent service whileensuring that our clients are satisfied with our practices. We apologize for anyinconveniences that this may have caused. We will consider this matter closed as oftoday. If you have any further questions and or concerns, please do not hesitate tocontact me at the number listed above.Xloe P[redacted]Customer Care RepresentativeYellow Pages Premium

We are in receipt of this complaint and have voided the outstanding invoices since March 27th 2017 when Mr. [redacted] called in screaming and threatening. However, we do not say we represent [redacted] or any other Yellow Pages company. We do not bill by the month- we send out invoices yearly. I do believe...

that Mr. [redacted] has us confused with another company. However, in the interest of maintaining a high level of customer satisfaction, we will cancel any services that Mr. [redacted] has with Yellow Pages Premium, at no charge, and place him on a do-not-call list. We hope that this satisfactorily resolves the issue and apologize for any inconveniences this may have caused. Please do not hesitate to contact us if there are any further questions and/or concerns. If we do not hear anything, we will consider this matter closed. Thank you. Yellow Pages Premium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]