Re: Mr [redacted] I have reviewed the records for both Yellowstone West Gate KOA and for Yellowstone MountainsideKOA that are located near West Yellowstone, MontanaMr [redacted] first made reservations online fora tent site at Mountainside KOA on June for arrival on August for a night stayHe canceled thatreservation on June Also on June he reserved a camping cabin online for the West Gate KOA forAugust and then on June he canceled that reservation as well.The reservation policy for both KOA's follows a KOA system-wide cancellation policy that is enforced atall KOA locationsMr [redacted] would have acknowledged by checking a box when making theonline reservations that clearly states our cancelation deadlines and associated cancelation feesAnemail was also automatically generated for both reservations that would have once again stated thedeadlines and cancelation fees.We are not willing to refund the $cancelation fees as that covers our credit card processing charges.What other establishments choose to do with reservations and cancelation fees is irrelevantWe do feelthat since people are charged a deposit it does strengthen the good faith relationship we have with ourguestsWe feel that people willing to pay an advanced deposit and risk losing a cancelation fee ordeposit are more likely to actually arrive and receive our services versus someone that books multiplereservations and then cancels thinking it's not a big dealMr [redacted] may not understand this orcertainly agree with this, but while he did encumber our sites with his reservations we potentiallyturned away other guests willing to come stay with us.In regard to campgrounds not working as a team I'm not sure I understand what he wanted us to do.The reservations were for separately owned and operated franchise campgroundsAlso, onereservation was for a tent site and the other was for a cabin and the deposits and cancelation deadlinesand fees are different anyway.Steve L***General ManagerYellowstone West Gate KOA
Re: Mr. [redacted]I have reviewed the records for both Yellowstone West Gate KOA and for Yellowstone MountainsideKOA that are located near West Yellowstone, Montana. Mr. [redacted] first made reservations online fora tent site at Mountainside KOA on June 3 for arrival on August 18 for a 2 night...
stay. He canceled thatreservation on June 4. Also on June 4 he reserved a camping cabin online for the West Gate KOA forAugust 9 and then on June 10 he canceled that reservation as well.The reservation policy for both KOA's follows a KOA system-wide cancellation policy that is enforced atall 500 KOA locations. Mr. [redacted] would have acknowledged by checking a box when making theonline reservations that clearly states our cancelation deadlines and associated cancelation fees. Anemail was also automatically generated for both reservations that would have once again stated thedeadlines and cancelation fees.We are not willing to refund the $35 cancelation fees as that covers our credit card processing charges.What other establishments choose to do with reservations and cancelation fees is irrelevant. We do feelthat since people are charged a deposit it does strengthen the good faith relationship we have with ourguests. We feel that people willing to pay an advanced deposit and risk losing a cancelation fee ordeposit are more likely to actually arrive and receive our services versus someone that books multiplereservations and then cancels thinking it's not a big deal. Mr. [redacted] may not understand this orcertainly agree with this, but while he did encumber our sites with his reservations we potentiallyturned away other guests willing to come stay with us.In regard to campgrounds not working as a team I'm not sure I understand what he wanted us to do.The reservations were for 2 separately owned and operated franchise campgrounds. Also, onereservation was for a tent site and the other was for a cabin and the deposits and cancelation deadlinesand fees are different anyway.Steve L[redacted]General ManagerYellowstone West Gate KOA
Re: Mr [redacted] I have reviewed the records for both Yellowstone West Gate KOA and for Yellowstone MountainsideKOA that are located near West Yellowstone, MontanaMr [redacted] first made reservations online fora tent site at Mountainside KOA on June for arrival on August for a night stayHe canceled thatreservation on June Also on June he reserved a camping cabin online for the West Gate KOA forAugust and then on June he canceled that reservation as well.The reservation policy for both KOA's follows a KOA system-wide cancellation policy that is enforced atall KOA locationsMr [redacted] would have acknowledged by checking a box when making theonline reservations that clearly states our cancelation deadlines and associated cancelation feesAnemail was also automatically generated for both reservations that would have once again stated thedeadlines and cancelation fees.We are not willing to refund the $cancelation fees as that covers our credit card processing charges.What other establishments choose to do with reservations and cancelation fees is irrelevantWe do feelthat since people are charged a deposit it does strengthen the good faith relationship we have with ourguestsWe feel that people willing to pay an advanced deposit and risk losing a cancelation fee ordeposit are more likely to actually arrive and receive our services versus someone that books multiplereservations and then cancels thinking it's not a big dealMr [redacted] may not understand this orcertainly agree with this, but while he did encumber our sites with his reservations we potentiallyturned away other guests willing to come stay with us.In regard to campgrounds not working as a team I'm not sure I understand what he wanted us to do.The reservations were for separately owned and operated franchise campgroundsAlso, onereservation was for a tent site and the other was for a cabin and the deposits and cancelation deadlinesand fees are different anyway.Steve L***General ManagerYellowstone West Gate KOA
Re: Mr. [redacted]I have reviewed the records for both Yellowstone West Gate KOA and for Yellowstone MountainsideKOA that are located near West Yellowstone, Montana. Mr. [redacted] first made reservations online fora tent site at Mountainside KOA on June 3 for arrival on August 18 for a 2 night...
stay. He canceled thatreservation on June 4. Also on June 4 he reserved a camping cabin online for the West Gate KOA forAugust 9 and then on June 10 he canceled that reservation as well.The reservation policy for both KOA's follows a KOA system-wide cancellation policy that is enforced atall 500 KOA locations. Mr. [redacted] would have acknowledged by checking a box when making theonline reservations that clearly states our cancelation deadlines and associated cancelation fees. Anemail was also automatically generated for both reservations that would have once again stated thedeadlines and cancelation fees.We are not willing to refund the $35 cancelation fees as that covers our credit card processing charges.What other establishments choose to do with reservations and cancelation fees is irrelevant. We do feelthat since people are charged a deposit it does strengthen the good faith relationship we have with ourguests. We feel that people willing to pay an advanced deposit and risk losing a cancelation fee ordeposit are more likely to actually arrive and receive our services versus someone that books multiplereservations and then cancels thinking it's not a big deal. Mr. [redacted] may not understand this orcertainly agree with this, but while he did encumber our sites with his reservations we potentiallyturned away other guests willing to come stay with us.In regard to campgrounds not working as a team I'm not sure I understand what he wanted us to do.The reservations were for 2 separately owned and operated franchise campgrounds. Also, onereservation was for a tent site and the other was for a cabin and the deposits and cancelation deadlinesand fees are different anyway.Steve L[redacted]General ManagerYellowstone West Gate KOA