Yelp.com

Hi ***,Thank you for your responseWe appreciate your feedback, and would like to provide some additional clarification about your advertising program.You wrote, "Yelp intentionally maxed out my ad campaign ever month to $325, an amount $beyond the original amount of $I signed up for, by charging exorbitant amounts per click without providing any ROI results." While you may have discussed another advertising program that included $fixed monthly costs with your sales representative, ultimately the advertising agreement you agreed to was for $monthly fixed costs (which went towards your enhanced profile and featured video) plus up to $monthly variable costs (which went to your Cost Per Click ads)We have attached a copy of your advertising agreement for your records.With regards to your concern with the variable price per click, as noted in your contract, your advertising package included a Cost-Per-Click (CPC) auction-based auto-bidding program, which means that you agreed to allow Yelp to set the bid price per click to keep you competitive in the marketIt's important to keep in mind that the price will fluctuate up or down depending on competition, relevance, and other factorsHowever, it will always be the lowest price possible to win the clickAdditionally, please note that we aim to maximize the number of clicks you get for your budget over the course of the month.You also expressed concern that you saw "no increase in traffic" to your businessWhile it is our hope that advertisers will find success via the Yelp advertising program, we want to reiterate that results are not guaranteed.Additionally, we want to address your comment, "Yelp repeatedly attempted to reject my request to cancel my campaign by calling my business daily to stagnant and prolong the process while continuing to charge me for advertising." As stated in your advertising agreement, we require days written notice to your account management contact if you wish to terminate your advertising programAccording to our records, our account management team received a cancellation request from you in October, and your advertising program was terminated on October 31, due to non-paymentIf you submitted a written cancellation request prior to October, could you please forward us the email (including headers) [redacted] , so that we can look into this further? Please be sure to indicate that it is in regards to Revdex.com [redacted] Regards,***Yelp Inc

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Hi ***, Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for [redacted] We are sorry to hear you were not satisfied with your advertising campaignTo be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteedWhen advertising with a packaged Cost Per Click program, you were paying for an enhanced profile (which included competitor ad removal and a photo slideshow), and you were electing to pay every time a user clicked on your ad impression We also want to address your comment, "Yelp should be ashamed of themselves for pushing their auto renewal on clients even when adequate notice is given." As noted in the advertising agreement you signed and in in the email with the subject line "Your Ads Are Live" we sent you on August 20, 2015, once you completed your initial 3-month term, your advertising program would be renewed automatically on a monthly basis until we received a cancellation request from youAdditionally, the advertising agreement and the email noted that we require days written notice to your account management contact if you wish to terminate your advertising programAs you provided your written cancellation request on November 16, 2015, your advertising program was terminated on December 16, Because your advertising program is billed in arrears, you will see one final charge on January 1, for advertising services delivered from December - 16, We hope you will continue to take advantage of the free features available to you on your business account to engage with the Yelp communityFor guidance, please visit https://biz.yelp.com/support/using_business_account Regards, [redacted] Yelp Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: If it is a requirement to be a "customer" in order to submit and retain a review on your site then you'll need to define customer The actual definition is someone who receives goods or servicesSo if you look at it from this standpoint then Yelp would be obligated to remove any and all reviews where a purchase of some kind did not take place, correct? And I can tell you from personal experience that you do not do this because my business has asked for a few over the years to be removed from non-customers and Yelp refused to do so because it was their review of an experience, not necessarily a purchase; but now you say otherwise Or if you'd like to look at it as me receiving a service since I did experience a very poor customer service situation to which evolved my decision to never contact this company in the future I think that my opinion should be allowed to be voiced which is the entire basis of Yelp to begin with You do not have to be an actual customer to submit a reviewThere are thousands still posted where the person didn't purchase anything So unless you are removing all of them then you cannot discriminate against mineSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not accept your response as your response is complete and utter nonsense and you know itVague waffle about your “recommendation software” just doesn't make any sense and just doesn't cut it.Yelp appears to be manipulating reviews to their own end and not for the benefit of the public at all There is no rhyme or reason or satisfying explanation as to why the reviews of my business are displayed (or rather not displayed) the way that they are other than to deliberately cause harm It is insulting to my patients to suggest that they are trying to “game the system”They have no reason to do that and would be very upset hearing this I am sureI have never asked anyone to review me on YelpI have patients who are being denied their right to free speech on YelpI think you did mention that people have a right to free speech? Well not on Yelp apparently It is very interesting that only the people who have something bad to say get to have free speech on your site, while those who had the audacity to write something good about my business are blatantly accused of being liars and you are saying your system is unbiased when that is obviously not the caseIt just would not be statistically possible that your “system” is unbiased- since only bad reviews of my business are displayed and zero good ones- statistically very unlikely for a professional that has been in business for yearsReviews are from my patients who have a right to be heard Apart from the fact that your “recommendation software” is blatantly and indisputably biased, the fact that you only show negative reviews about me actually contributes to further bias, because the rare patient that wants to write something negative about me is more likely to write it on Yelp than anywhere else on the internet because that is the only place where there are only negative reviews and no positive ones shown, so they will increase the effect of their negative comments by writing a review on your site rather than anotherIf Yelp wasn't biased in this way those negative reviews would likely be more evenly distributed in other areas of the internetThis contributes to a bias that harms my business further Therefore your explanation of your “review software” makes absolutely no sense and is completely faulty and should not be allowed Please show all my reviews in the recommended section as they should be [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Because I feel that this company will only do what is negative against our company! I will proceed to create reviews about my negative experience with this companyAlso, we will never do business with this company, and also let all the companies we do business with and let them know about our negative experienceThey neither have understood or even tried to apply good customer relations! Yelp is a joke, lol! Oh well I guess we will just have to bulk email everyone we know this situation! Good luck Yelp as you lose more business!Sincerely,Steve [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi ***, Thank you for writing regarding your business page for Heights Veterinary Hospital We appreciate you bringing your concerns regarding your communications with our Sales team to our attentionWe have forwarded your note along to the appropriate parties and have informed our Sales team that you no longer wish to receive any communication from themIf for any reason you continue to hear from them, please let us know at http://www.yelp.com/support/contact/questions Regards, [redacted] Yelp Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted] ,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for [redacted] .We've forwarded your message to the appropriate parties, and a manager, [redacted] , reached out to you by phone to discuss your concerns.We are sorry to hear you were not satisfied with your advertising campaignTo be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteedWhen advertising with a Cost Per Click program, you were electing to pay every time a user clicks on your ad impressionYou were also paying for an enhanced profile (which included features such as competitor ad removal and a photo slideshow), call tracking, and a featured video.As advertising services have been delivered in accordance with your advertising agreement, we will not be able to waive the outstanding balance of $1,for advertising services delivered June - August 12, However, we did not collect the early termination feeAdditionally, as you may recall from your conversation with [redacted] , our finance department can assist you with setting up a payment planYou can reach our finance department at ( [redacted] Regards,***Yelp Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Hi ***, Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for [redacted] You expressed concern that incorrect hours were displayed on your business pageWe have systems in place to keep our data accurate and timely but from time to time, errors or delays can occurWe've gone ahead and removed the hours and apologize for any inconvenience: [redacted] For future reference, if you would like to submit changes to your business page, we suggest that you do so by logging in to your business account at https://biz.yelp.comChanges made from a business account will be displayed immediately, but please note that they will still need to be approved by our moderators Regards, [redacted] Yelp Inc

Hi [redacted] ***,Thank you for your response.It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommendedBut once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.With regards to your comment, "when someone searches my business or my name on for instance their iPhone the first result that comes up is Yelp showing a one star rating, not my true rating," please note that we only look at Recommended Reviews in calculating a business's overall star rating.While we understand your concerns about our recommendation software, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or removeSee [redacted] We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for [redacted] ***.You expressed concern with [redacted] *.'s reviewWe've taken another look at this review and have left it up, as it was not found to be in violation of our guidelinesYou claim that this is a "review"; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his or her review.We also want to address your comment, "I reached out to many of my customers and asked if they would go online and leave me a review." Please note asking for reviews is not something we encourageFor one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy onesThese self-selected reviews tell only part of the story, and we don’t think that’s fair to consumersWe would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner’s encouragementMore information can be found here: [redacted] It's important to note that Yelp uses automated software to showcase helpful and reliable reviews from the Yelp communityAs a result, you shouldn’t be surprised if our software fails to recommend the reviews that you’ve asked your customers to write As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted] Regards,***Yelp Inc

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Hi ***, Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for [redacted] Dental You expressed concern with [redacted] R's review of your businessThe review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that the review is not true; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review You expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them) It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US Regards, [redacted] Yelp, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yelp- As I read the other complaints left by many companies against YELP, this is a common complaint concernIf you say it is a "software" issue, then it is your companies responsibility to evaluate that software and correct these issues that are in errorIf that is not possible there has to be a way to remedy this situation for me and many other companies that are being negatively affectedYour software is not "showcasing more reliable content," about my officeIt is only showcasing the first and only negative review about [redacted] DentalThere are seven reviews and only one registers in your systemStatistically speaking, if this were an unbiased "software," then at least one of the other reviews should registerIt is harmful to my practice and could negatively impact my companyIt is affecting legitimate reviews placed by other dental patients and affecting the integrity of [redacted] DentalI am not satisfied by your response and would like additional steps taken to remedy this situation Sincerely, Dr [redacted] Dental Final Business Response / [redacted] (4000, 9, 2015/08/21) */ Hi Dr [redacted] , Thank you for your response You stated that you are not satisfied with our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommendedBut once again, the system is not static reviews may come and go as the recommendation software picks up new information We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue Regards, [redacted] Yelp Inc Final Consumer Response / [redacted] (4200, 11, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the resolutionYELP has done nothing else to remedy this [redacted] Dental is on many unbiased review sites on the internet, and to date your company is the only one that I have had this type of situation withAgain, it does not seem like it is an automated algorithmThere are multiple reviews and the only one that ever shows up is the negative review, and the first review that was placed with YELPIt is also biased to those people that did place a comment about the businessIt does not register their review at all or their opinion about their person experience at our officeAlso, why isn't there a person that you can actually contact at YELP or a phone number?

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hi ***, Thanks for writing; we are glad to have this opportunity to address your concerns In researching your complaint, it appears you've talked to an account manager since filing this complaint, and Yelp has agreed to reduce the early termination fee for your advertising program, so it is $rather than $ We're sorry to see you go, and wish you the best of luck moving forward Regards, [redacted] Yelp Inc

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hi ***, Thank you for writingWe are glad to have this opportunity to address your concerns regarding the business page for [redacted] - Mazda You expressed concern with [redacted] B's reviewWe've taken another look at this review, but have reached the same conclusion as before and are leaving the review up, as it was not found to be in violation of our guidelinesYou asked that we remove your name from this review, but please note that we do not have the ability to edit the content of reviewsAdditionally, as you may recall from previous correspondence you've had with the Yelp Support team, we allow individuals such as business owners and service providers to be named in reviews describing a consumer interaction Regards, [redacted] Yelp Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because the review does violate their own termsThe review is offensive, mean spirited, isn't about the business, and is attacking me personallyAll I do is work for [redacted] and am told what to doI think it's ridiculous that it's even allowed upEvery person that I know that has read it thinks it should be taken down as well, meaning they've all flagged itThat's beside the point though because yelp is supposed to be used to review a business, not a person, and that's all this post is doingHe called me an "SOB", "an it", and that people shouldn't want to see me at workI've had customers come in and tell me that they want to work with someone else based off that reviewWhen the everything he said about me is directly related to my boss, who actually dealt with him, not me at allI can't quit my job, but it's directly affecting how people interact with me and I think that's wrongI want something to be done about this because I've been nothing but professional toward [redacted] and Yelp, but this is getting out of hand Final Business Response / [redacted] (4000, 9, 2015/12/22) */ Hi ***, Thank you for your response Removing reviews is not something we take lightly, and we typically allow Yelpers to tell their own story in their own words as long as it relates to a firsthand consumer experienceWe understand that you may be frustrated with our decision to keep [redacted] B's review up, but our position remains the same Regards, [redacted] Yelp Inc

Complaint: [redacted] I am rejecting this response because: [redacted] from Yelp said, in her last response, "If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review." However, this is not consistent with what shows in my business listing In fact, the majority of my reviewers who have "reflected their personal experiences and opinions" are NOT being published!!! Also, I noticed another review was submitted last week, and it, too, was not published!!! What do you want from me, Yelp Money? A subscription? Advertising dollars? What? Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Hi [redacted] , Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for [redacted] & Spa We appreciate you bringing your concerns to our attention, and have forwarded your note along to the appropriate parties We also want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.ca/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more Finally, it looks like our Sales team has noted that you no longer wish to receive any communication from themIf for any reason you continue to hear from them, please let us know at http://www.yelp.ca/support/contact/questions Regards, [redacted] Yelp Inc

Hi ***,Thank you for your response.You wrote, "We cancelled as of 4/online, via email and via phone." However, your advertising program was a self-serve program, which means that business owners cannot cancel their ads by email or phone; rather, they must log in to their Yelp for Business Owners Account in order to turn off their adsIt also looks like you may have been responding to automated emails that came from a no reply email address ( [redacted] ), and we were unable to locate a record of the April and May calls you are referring to.Our records indicate that an account manager, [redacted] , spoke you on May 11, to discuss your concerns about your adsIt appears [redacted] informed you that she had some recommendations, but that she also let you know that you could end your advertising programIt appears you directed [redacted] to reach out to your marketing person so that she could go over recommendations for your business page with herAccording to our records, [redacted] then reached out to [redacted] by phone and email on May to go over recommendations and the ad program.While are sorry to hear you were not satisfied with your advertising campaign, we want to be clear that you were electing to pay every time a user clicked on your ad impressionWhile the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed.As advertising services were delivered in accordance with the Terms you agreed to, you are responsible for the remaining balance of $for advertising services delivered from April through May 21, Thanks for understanding.Regards,***Yelp Inc

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Hi [redacted] , Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for [redacted] *** You expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on YelpEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them) It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US You also expressed concern with [redacted] V's review and photos of your businessThe reviews and photos have been evaluated by the Yelp Support team and left up, as they were not found to be in violation of our guidelinesIf a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her reviewWith regards to the photos, photos that represent a more unique personal experience may be removed from the business's photo gallery but still appear alongside the user's review if they've written one, as in this case For future reference, we encourage you to visit our Support Center at http://www.yelp-support.com if you have further questions or concernsWe've tried to include detailed answers to the questions we most frequently receive in our Support Center, but there may be situations you encounter where you'll need to contact our Support team for assistanceFor these specific situations, there are articles in the Support Center that include submission forms to inquire about the issue Regards, [redacted] Yelp Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) To start with the comment that yelp said would not take down, [redacted] V's pictures is incorrectThey actually took down one of the pictures already, there was a 4th picture not just so that is inaccuratesecondly, I do not mind having a bad review, that was not the majority of the complaintThe majority of the complaint is that I have actual patients taking time out of their busy schedules writing actual reviews of this clinicand Yelp's software determines whether my legitimate reviews go up on the site or not, this is asinine for instance, my patient Darren Shas been coming to me for many years with many different diagnosis, his first review was back in 2011, he reviewed us then stating what he felt about our office and in physically saw the review by [redacted] Vand wanted to set the record straight, and did another review in which was also taken off our pageHow do you justify and actual patient of mine having the review taken down, after so many years? These are clearly unfair business practices, I do not accept Yelp's response, I would like to take this to the next level, because Yelp is supposed to be there for consumers, not non-consumers There is any easy resolution to this problem, have an actual human being go through each and every one of our reviews and deemed them representative of my patient population and put them back up on my Yelp page I believe this is the only fair resolution and hopefully in the future Yelp will take my concerns into consideration as a business owner and make adjustments to their software which is obviously flawedI truly respect Yelp's position in the business world, but they need to take a look at their software flawsit can really hurt a business as its doing to mine I appreciate everyones time in this matter, and I'm looking forward to an amicable resolution sincerely, [redacted] L [redacted] Final Business Response / [redacted] (4000, 10, 2015/10/02) */ Hi [redacted] , Thank you for your response To clarify, [redacted] V's photos have been removed from the business's photo gallery (http://www.yelp.com/ [redacted] ) but still appear alongside her review [redacted] V's fourth photo can be seen by clicking "See all photos from [redacted] Vfor [redacted] ***" below her review It also sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers You also wrote, "There is any easy resolution to this problem, have an actual human being go through each and every one of our reviews and deemed them representative of my patient population and put them back up on my Yelp page." As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommendedBut once again, the system is not static reviews may come and go as the recommendation software picks up new informationIt's also important to keep in mind that even if a review isn't currently recommended, users can still find it at the bottom of the Yelp listing or on the user's profile page We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue Regards, [redacted] Yelp Inc

Complaint: [redacted] I am rejecting this response because:I spoke with him from [redacted] I don't remember date and time, I didn't think I would be going threw this so I didn't write it downYou should be ashamed of yourself for no refundTake a look how many complaints you guys have at Revdex.comIt is obvious that you guys lie and deceive your clients, I am not the only one with this issue, the complaints are full of your guys deceitful waysSHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!!!!!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Lies should not be able to pass as opinionsOne of the reviewers was angry because we sent him a proposal that was more than he wanted to payHe was demanding to be compensated for having had to wait for the proposal and if we would not pay his demand, he would see us in courtWe withdrew the proposal in a very civil and respectful manner - and within hours, he's telling the world that we are trying to keep him from finishing his projectThat is just one exampleAnother reviewer stated that we charged her for our time to procure a paint match, which we did not, and I can show you the email with the invoice that states we did not charge for either our time or the paintBut this lie is allowed to standAt the award ceremony where we received the Revdex.com's Torch Award for Marketplace Trust in ***, the keynote was about business ethicsThe speaker talked about how a guest at a botanic garden, incensed because schoolchildren were allowed in the venue, suggested the CEO's head should be chopped up and used for mulch! Our society encourages people today to feel entitled: to what they want, when they want it, at the price they want it; and empowered: to make your life miserable if they don't get what they wantYelp is contributing to this by allowing opinion to pass as fact, and, in the words of [redacted] , to give the appearance of solidity to pure windIt used to be, if someone wanted to spread slander wider than his own circle, he had to pay to take out an ad in the newspaper -- and laws against slander prevented suchNow any hothead with a data plan can spew venom in an attempt to ruin businessesAnd there is no recourseSincerely, [redacted]