Yelp.com

Complaint: ***I am rejecting this response because: The yelp representative seems not to understand my complaint The user has made fraudulent claimsYelp has removed the review times and it is reposted by the reviewer despite that I was assured the claim was in violation of TOS since I was not an employee for the business
Sincerely,*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding the business page for *** *** *** * ***.You expressed concern that your business page had not been marked as closedWhile we enable users to submit changes to business pages on Yelp,
our moderators evaluate those changes to ensure they meet our standardsIn this situation, it looks as though your request to mark the page as closed was initially rejected because we could not verify the closure at that time.However, as you may recall from the correspondence you've recently had with my colleague ***, we've since gone ahead and marked your business as closedWhile we don't remove business pages in cases like this, closed businesses eventually stop appearing in search results over time.Regards,***Yelp Inc

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***.You expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable
contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** *** ***.We’ve looked at *** *** review of *** *** *** ***, and have elected to leave it upIf a review appears to reflect a user's personal
experience and opinions, it is our policy to let the user stand behind his or her review.You might consider sending a private message to the reviewer or posting a public comment through your free Yelp for Business Owners AccountMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concernsOur hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution.You can access your account by visiting ***For guidance on using your Business Account, check out ***We also want to address your comment, "It always seems when they start contacting me about advertising with them and I don't I get some review like this." We want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** to learn more.Finally, we've gone ahead and informed our Sales team that you no longer wish to receive any communication from themIf for any reason you continue to hear from them, please let us know at ***Regards,***Yelp Inc

Complaint: ***I am rejecting this response because: I did try to keep an eye on the charges and it did not show that further charges were accruing past the promo dollars The only reason I stopped the ad was when I saw my credit card was charged Also, the initial sign up from your marketing dept that contacted me three times until I finally signed up for the promo did not make it clear and I feel as if I was mislead I do not expect you (YELP) will do the right thing but I do want to go on record so others *** be aware of misleading and strong arm marketing tactics It is too bad that YELP does not make its own company available to review on YELP That tells you something.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** Networks
We wanted to let you know that we have removed *** Networks from Yelp Search because it
does not appear to meet our listing guidelines
Yelp is primarily intended for the review of local consumer oriented businessesGenerally if a business does not have a local, consumer-oriented service, it will not appear in our directory and will not be eligible for a Business AccountPlease visit our Support Center for more info: http://www.yelp-support.com/article/What-kinds-of-businesses-are-eligible-to-be-...⇄ /> Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have done what I asked and removed my site and business info

Complaint: ***I am rejecting this response because:
I do not mind putting my real picture on line; I just mentioned it that goes around comes around
You are adamantly refusing to take down reviews: *** ** * *** ** are other ones, for which I WILL lodge separate complaints. Clearly they fail to mention a real experience. This is a clear indication that you DO have a vested interest in false/negative reviews; you have been sued for that, have you not!?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***
We first want to be clear that a business's decision whether or not to advertise on Yelp does not
affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more
If you believe, however, that an individual has provided you with different information, we would like to investigate furtherTo that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known
You also expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on YelpEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them)
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
With regards to your concern about the order of the reviews, the default order for the recommended reviews is Yelp Sort, which attempts to show reviews that help consumers make informed decisionsFor example, the first review displayed for a business will be one that reflects the average star rating of the recommended reviews a businessThe order is determined by recency, user voting, and other review quality factors, which is why an older review may appear before a newer oneKeep in mind when viewing a business a user can sort the recommended reviews in a few other ways by date, star rating, and those written by ElitesReviews that are not currently recommended are listed in ascending star rating by date
You also expressed concern with *** C's review of your businessThe review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that you "do not have any record of working with" her; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
While we are sorry to hear you were not satisfied with your advertising program, Yelp did provide advertising services (including ad impressions over the course of a month) in accordance with your contractTo be clear, the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, but we of course cannot guarantee a certain level of results
As indicated in the advertising agreement you signed, we require written notice by the 15th of the month in order to terminate advertising at the end of that same monthAs you provided a written cancellation request on August 3, 2015, your advertising program is set to cancel as of August 31, Additionally, an early termination fee of $has been assessed per the terms of your contractThanks for understanding
Regards,
***
Yelp Inc

Hi *** Thank you for writing again.We appreciate your concerns, but, after careful consideration, we ultimately reached a different conclusion than you about whether *** * *** * *** reviews violate our terms.Please be assured that we've evaluated the content and are allowing the users to stand behind their reviews.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/06/22) */
Hi Josh,
Thank you for writing regarding your advertising program for GET Workout StudioWe appreciate you bringing your concerns to our attention and have forwarded your note along to the appropriate parties
We are sorry to hear you are
not satisfied with your advertising programIt appears you spoke with Ryan a few days after you filed this Revdex.com complaint, and as you may recall, the early termination fee of $has been waivedAdditionally, your advertising program is set to cancel on June 30,
Regards,
Helen
Yelp Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business took it to a personal level instead of just going by the bookThis means a lot to small businesses especially at start upAlso, I tried to cancel this Revdex.com complaint the day Yelp called me back to fix this issueI had someone call me directly and speak with me like a human instead of like a sales robotThey even offered to assist me with a walk through to make my free online account even better

Initial Business Response /* (1000, 5, 2015/05/08) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** *** Inc
You expressed concern with *** D's review of your businessAs you may recall from
the message you received from the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelinesYou claim that this review is "untrue" and "inaccurate"; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
That said, you do have a voice on YelpWith a Business Account, you can privately message the user or publicly comment on the reviewYou can also post information about your business, upload photos to your listing, and moreTo create a free Business Account, go to: https://biz.yelp.com/
With regards to your comment, "they hide the other good reviews, from real customers," we use automated software developed by our engineers to recommend reviews from the Yelp communityThe goal of Yelp's recommendation software is to showcase more reliable contentThe software establishes an objective standard against which every review can be measuredIt's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp Inc

Initial Business Response /* (1000, 5, 2015/05/15) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***
You expressed concern with the recommendation softwareAs you may have read,
the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them)
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsYou asked that we "allow all reviews to be 'recommended'", but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
With regards to your comment, "They completely rely on their algorithm and have zero quality control," we want to clarify that actions taken by the recommendation software are separate from the Yelp Support team's manual evaluation of reviewsWe allow users to post reviews, and rely on the Yelp community to flag content that they believe is questionableIf a review violates our Content Guidelines (http://www.yelp.com/guidelines), then our Support team will remove it
You expressed concern with the review posted in October *** M's review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that this review is "completely false"; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
We noticed that you've already used your free business account to post a public comment on this reviewMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns
Regards,
***
Yelp Inc

Hi ***,Thank you for writing back. While we appreciate your feedback, we stand behind our previous responsesThe goal of the recommendation software is to showcase more reliable content, and is intentionally designed so that it can apply the same objective standards to every business and every review without being overridden by someone's personal preferencesThe software does what it can with the information at hand, and regularly revisits each review as it learns moreAs a result, different reviews might be recommended on different daysYou can see reviews that aren't currently recommended by clicking on the link at the bottom of each business page.Additionally, while we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove*** *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ***Regards,***Yelp Inc

Hi ***,Thank you for writing back. It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommendedBut once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.You also wrote, "If you are on a mobile device you can't see them." Please note that you can view reviews that are not currently recommended on our mobile website and our apps by scrolling to the bottom of the page and tapping on the "reviews that are not currently recommended" button.We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue.Additionally, you reiterated that you would like your business listing be removed, but as previously stated, we don't remove business listing informationYelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principlesGenerally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ***).Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/11/23) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***
You expressed concern with the recommendation softwareAs you may have read, the goal of
Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsYou asked for the "Incorporation of the positive reviews," but please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would take the negative reviews that are filteredWhich are ZEROPut all the reviews in, average them and let the costumer make an informed decision
Thank you
Final Business Response /* (4000, 9, 2015/12/03) */
Hi ***,
Thank you for your response
It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommendedBut once again, the system is not static reviews may come and go as the recommendation software picks up new information
We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 11, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They propose no resolutionThey're sticking by their method which supports the obvious recurrent problem, and thus leads to thousands of complaints with the Revdex.comTheir last response was patronizing as well

Hi ***,Thank you for your response.It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot manually reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended.We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue.You also asked for your business to be removed from Yelp; however, we don't remove business informationWhile some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/09/16) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** Cycles
We first want to clarify that a business's decision whether or not to advertise on Yelp does
not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseFurthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to or declines to advertise: reviews can be recommended or not recommended days, weeks, or even months after they were first posted, and your Yelp sales representative doesn't have any influence over when that might happenWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more
If you believe, however, that an individual has provided you with different information, we would like to investigate furtherTo that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known
As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them)
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello ***
I don't believe a thing you have wrote,all you're fancy software is design to do is benefit you're company,I have gotten plenty of offers Via Phone by these individuals starting from year
***.***.bounce.salesforce.com
8/5/
Hi ***,
Your free Business Owner's Account on Yelp allows you to:
- respond to reviews both publicly and privately
- view your traffic statistics of your business page on Yelp
- add photos of your business
- post special offers and announcements
- provide detailed information about your business
To get your free Business Owner's Account on Yelp, just click this link:
Feel free to contact me with any questions or feedback
Best,
*** - Yelp
(XXX) XXX-XXXX
***@yelp.com
To this person calling me Via Phone suggesting I pay to make a grate appearance and and to enroll for a monthly fee
*** ***@yelp.com via ***.3-vcneay.4.bnc.salesforce.com
12/5/
to me
Hi ***,
Thanks for taking my call todayI look forward to our phone appointment at 9am on Friday morningMy contact information is below, and I'll also send a reminder email the day before
Best,
***
Account Executive
Yelp Inc
XXX XXX XXXX
To this person
Hi ***,
It looks like you haven't unlocked your free Business Owner's AccountTo do so, just click this link:
You can also download the Yelp Mobile App for Business Owners to track visitor engagement and customer leads, as well as respond to reviews and messages on the goTo do so, just click this link:
Once you log in, you will see that you've had views to your page in the past daysI'd like to set up some time to talk about getting you more business from Yelp
***
*** ***
Yelp
p: XXX-XXX-XXXX
Ps:funny how every time I have denied an offer from yelp I have gotten an star review from a yelp user that has never been here and on top promoting a near by competitor
One more thing to mention
Check my Google Reviews https://www.google.com/search?q=***+cycle+ny&ie=utf-8&oe=utf-8#lrd=0x89c2936cdc3...⇄ /> These are real reviews and legit clients, believe me I open and close my business doors every day and I never forget a face
I don't recall any of the reviews on Yelp they are made up by the other half of you're fancy software that you are not mentioning or how it hides Legit reviews "Until you PAY UP
*** ***
*** Cycles
Final Business Response /* (4000, 9, 2015/09/24) */
Hi ***,
Thank you for your response
You have again alleged that Yelp is manipulating your reviews because you declined to advertiseHowever, with respect to reviews, paying businesses have absolutely no advantageThe recommendation software does not distinguish between advertisers and free listings, and the revenue side of our business operates independently of the content side of our business, just as a newspaper might put a firewall between their advertising and reporting functions
When a business signs up for advertising on Yelp, they are either paying for the delivery of a certain number of targeted ad impressions (when doing an impression-based program), or they are electing to pay every time a user clicks on their ad impression (when doing a "cost per click" program)Advertising packages may include additional features such as a photo slideshow and video hosting, but again, is no relationship between reviews and anything having to do with Yelp Ads or the Yelp Ads sales process
It also sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that even some legitimate reviews will not be recommended, but we still believe that the recommendation software as a whole makes our site more trustworthy and useful to consumers
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore a review that isn't currently recommendedThis also means (and I can say this with 100% certainty) that we cannot manually manipulate the recommendation software to favor an advertiser or punish a non-advertiserBut once again, the system is not static reviews may come and go as the recommendation software picks up new information
We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue
Finally, if you do not wish to be contacted by our Sales team in the future, please let us know
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 11, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe a word you write and I stand by my complaint 100%
I also wish to never be contacted by Yelp again, also I never singed up for any of you're services on Yelp so I would like to for the *** Cycles listing to be removed 100% from you're site
*** ***

Complaint: ***I am rejecting this response because:
The response from Yelp is completely inadequateThe are well aware of their fraudulent practices given the thousands of complaints filed at the Revdex.com and other internet sitesThe ads run on Yelp are artificial at best, and likely fraudulentThe value received from their so called "services" are completely unsatisfactory, and have little or no valueTheir contract is void since a consumer was induced by fraud
Given these facts, wouldn't a reputable company issued a refund? Only a criminal organization would treat their customers like this
Additional complaints with government will follow, and eventually we can get Yelp shut down
Sincerely,*** ***

Complaint: ***I am rejecting this response because: That was not a response, that was the exact same script that the customer service rep I talked to before I filed a complaint gave me Your automated recommended review system is a scam and it hurts businesses It needs to be replaced Sincerely,*** **

Initial Business Response /* (1000, 11, 2015/05/21) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***
You expressed concern with *** M's review of your businessAs you may recall from the
correspondence you've had with the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelinesYou claim that this is a fake review; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
You also expressed concern that "Yelp failed to even look at all my evidence." As frustrating as it may sound, we don't take the place of a court of law and make evidentiary determinationsAs a result, most business owners try to resolve misunderstandings amicablyIf the matter rises to the level of a legal dispute, then the courts are better equipped to resolve your complaint
We encourage you to send a private message to the reviewer or post a public comment through your free business accountMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concernsOur hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 13, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did reply througg my busienss account and offered a conplementary service for the persons "worse manicure" but like most fake accounts there was never a replyAlso, I did a search of the contents of the review and there was more than one hitWhat else is needed to prove that it's a fake review?
Final Business Response /* (4000, 15, 2015/06/02) */
Hi ***,
Thank you for your response
You have again stated that the review by *** M is fake and should be removedHowever, we don't take sides on factual disputes or make evidentiary determinations, so we can only therefore reiterate what we previously communicated to you: if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 17, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here..I've done the google search for you
Google search - *** M's review is word for word the same as ***
*** ***
$$ Nail Salons
*** S*** Ave
*** *** ** XXXXX
star rating
5/5/
The worst manicure ever! The "basic"manicure, she cut all my cuticles OFF left the hangnails, rough edges, etc..! Polish job was good & she was nice enough!
Further, I got another fake one todayThis time, the review is calling my employee a "***" and like the other's, an attempt to damage my reputation
Heres the review:
*** S
*** *** **
friends
reviews
star rating
6/3/
front desk girl is a *** and they suck at nails and are over-pricedI had cancer in my hands and the nail tech had the nerve to make fun of my handsI will never go here again
If you wont do anything with clear evidence like these, then there is nothing else I can say to youPlease let me know where you standThanks
***