Yelp.com

Complaint: ***I am rejecting this response because:
You are "allowing the review of *** ***however you keep saying the same thing, like you people are a bunch of brain dead mns!! This is NOT a review!! This is a former employee that was fired for cause and then bragged to other employees that he slammed us on YELPWE HAVE EVIDENCE THAT SUPPORTS THIS TRUTH AND YOU REFUSE O LOOK AT WITNESS STATEMENTS AND INSTEAD TELL ME THAT IF I PAY YELP TO ADVERTISE YOU WILL GIVE ME MORE ASSISTANCE TO REMOVE NEGATIVE REVIEWS!! You are attempting to extort me per the Federal Criminal code of conduct and are fraudulently allowing this type of behavior, we want this review REMOVED as it is not a "valid review" as I had told you now at least timesIf this is ex employees review is not removed, as his review is slanderous and fraudulent because all of the statements made within the review are untrue and totally fabricated, then we will file in Federal Court against YELP
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/05) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***'s Hairstyling
You also expressed concern that "yelp took reviews off,altered business info" We have
systems in place to keep our data accurate and timely but from time to time, errors can occurWe've gone ahead and updated your business name to ***'s Hairstyling and have ensured that the address is the one you've provided to usWe apologize for the inconvenience
Should you have any more issues with your Business Owner Account, feel free to visit our Support Center here: http://www.yelp-support.com/Yelp_for_Business_Owners?l=en_US
Secondly, we want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseFurthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to - or declines to - advertise: reviews can be recommended or not recommended days, weeks, or even months after they were first posted, and your Yelp sales representative doesn't have any influence over when that might happenWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more
As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them)
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp, Inc

Complaint: ***I am rejecting this response because:
Thank for emailing our office on a Friday? Since Yelp maintains it will continue to post defamatory statements about of law office despite being presented facts proving the person was claiming our office provided him services, i.e., trial, which our office never conducted, Yelp has forced our office to seek a removal order seeking a judicial determination that defamatory statements had, in fact, been made by such third party on Yelp’s Web siteNothing section restricts a court from directing an Internet service provider to comply with a judgment which enjoins the originator of defamatory statements posted on the service provider’s Web site
Sincerely,*** ***

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** *** *** ***.We've forwarded your message to the appropriate partiesAs you may recall, a manager, ***, reached out to you by voicemail and email on November to let you know that we have waived the remaining balance of $for advertising services delivered November - 3, 2016, so you will not incur further charges*** has also submitted a request for your credit card information to be removed.We also want to clarify that not all features on the Yelp for Business Owners website (*** are currently available on the Yelp for Business Owners appFor example, in order to manage and end self-serve advertising campaigns, business owners must log in to the Yelp for Business Owners website rather than the mobile appFor more information about the Yelp for Business Owners app, please visit: ***If you have further questions or concerns, please feel free to reach out to *** directly Regards,***Yelp Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** Co.Our records indicate you claimed your business page and created a Yelp for Business Owners account account on October 26, Our records also
indicate that you redeemed a $promotional ad credit on October 26, To redeem the $credit towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put a credit card on fileYou initially set your Cost Per Click monthly budget at $Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners AccountYou also have the option to make adjustments to your monthly budget through your account, and according to our records, you increased your monthly budget to $on October 28, 2016, to $on October 30, 2016, and to $on November 2, 2016Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners AccountIf you only wanted to use your $promotion, you would have needed to log in and end the program once that credit was usedDuring your ad setup there were Q&A's on the right side of the page explaining that you could stop your ads any time through the Yelp for Business Owners site.We've forwarded your message to the appropriate partiesAs you may recall, a manager, ***, reached out to you by email on March 29, with some additional information about how the promotional credit was appliedYou can also view a breakdown of how many ad clicks you received by logging in to your Yelp for Business Owners Account at*** and then clicking on the Yelp Ads tab.Your advertising program was terminated on December 21, As advertising services have been delivered in accordance with the Terms you agreed to, we will not be able to waive the outstanding balance of $748.01, for advertising services delivered from November 2, through December 21, Once this amount is collected, you will not incur further chargesThanks for understanding.Regards,***Yelp Inc

Complaint: ***I am rejecting this response because:
The alleged leads and advertising generated by Yelp did not translate into increased salesIf our sales were skyrocketing due to Yelp, we would not be filing complaintsWe track all our customers to see where they found usOut of all the campaigns we have started, Yelp has been by far the worst performer
In addition to terrible ROI results, Yelp has the audacity to require additional monthly fees, and other charges to cancelI was unable to decrease the monthly capDue to these unsatisfactory results, any Yelp charges going forward will be declinedI would also request a refund on the charges already paid
Regards,
***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
This is the same answer I received from themHow is MY business any of THEIR business? They do NOT ask before they allow postings in the negative formSomeone, who has never been to my business, has posted claims against my companyI can't remove it and they won't remove it! How is this FAIR?????????????

Complaint: ***I am rejecting this response because:
It does not resolve the problem I continue to have with this companyThere are reviews with low stars ratings and which are positiveThe low star ratings are recommended and "no" positive reviews are recommendedSorry but there is a major problem with your softwareI did not ask to be in your search engine nor do I want my business to be associated with your manipulative companyI am unable to delete or change my business photos, etcwith your companyAlso, the owner must post an approved photo from you to respond to a reviewI submitted perfect photos before was finally approved by you a week and a half laterMeanwhile, the reviewers do not have to submit their photo with a commentYour company is simple pathetic and shamefulI do not want my business to be associated with yours in any wayPlease permanently remove my business from your company in every way possible.Sincerely,*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns.We take privacy seriouslyYou can review our privacy policy (***) to see exactly what we do with your personal information.Additionally, please note that we don't have
any record of any home address for your user account at allYelp accounts are not typically associated with residential addresses as that is not information we request during account registration or otherwise.If you are concerned about your safety outside of Yelp and believe you are being harassed or threatened, please consider contacting the authorities.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/08/05) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***
You expressed concern with the recommendation softwareAs you may have read, the
goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredEven though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them)
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You expressed concern with *** O's review of your businessThe review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that she has never been to your salon; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
Thanks for understanding
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** has never posted a review on yelp except for mine and once again she did not come to our Hair *** in *** and I have never seen her ever and she is a new client of yelp and also she has no other reviews and no friends once again why is her review up and is a lie and the other real reviews hidden ansser that
Dateline and 20/are doing a report soon and it has caused alot of harm to lots of businesses
All I am saying is this is killing my reputation and I have no bad reviews and have been in business since waybefore theCom explosion
Please if I cannot get my great reviews up I will be out of business New York s Rocks center loves this stuff they will make you or break you
Thanks for your cooperation in this matter and for certainly understanding all thats involved in my situation
Final Business Response /* (4000, 9, 2015/08/18) */
Hi ***,
Thank you for your response
You have again stated that the review by *** O "is a lie" and should be removedHowever, we don't take sides on factual disputes, so we can only therefore reiterate what we previously communicated to you: if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review
You also wrote, "why is her review up and is a lie and the other real reviews hidden." Please note we don't go into detail as to why a review is or is not recommendedWe intentionally make the recommendation software difficult to reverse engineer otherwise, we would be overrun by reviews written by people hoping to game the systemSo while it may be tough to decipher how the recommendation software works, the rules are actually the same for every business and every review
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommendedBut once again, the system is not static reviews may come and go as the recommendation software picks up new information
We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue
Regards,
***
Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***, Attorney at Law.We first want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are
treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** to learn more.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** of ***, LLC
You expressed concern with *** J's review of your businessAs you may
recall from the message you received from the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelinesYou claim that this review is fake; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
You might consider sending a private message to the reviewer or posting a public comment through your free business accountMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concernsOur hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution
You can access your account by visiting https://biz.yelp.com/
For guidance on using your Business Account, check out https://biz.yelp.com/support/using_business_account
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained in my original text to the Revdex.com (that you/Yelp had seen) why I do not want to further engage this woman; she was hostile during the consult with is what prompted me to suggest she find another contractorSuggesting I engage a seemingly unstable individual with a proven history of spreading lies and libelous statements would only entice her to attack me or my business
Yelp is stating that "Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review." which is fair, in SOME circumstances however, her review states she was left 'holding the bag' so to speak; and she wasn'tShe did NOT commission *** for workPeriodShe is NOT a customer and her review contains libelous LIESSHE WAS NEVER A CUSTOMER AND HER REVIEW CONTAINS SUGGESTIVE TEXT THAT SHE HAD ACTUALLY COMMISSIONED RD CONSTRUCTION SHE DID NOT, AND I AM REQUESTING YELP REQUEST PROOF OF THIS FROM HER
1) "gave me a bid on concrete work in early June with a promise"
- She was NOT given a promise, nor a bidShe had an initial proposal, to which, she crossed out warranty and payment terms; thereby nullifying the proposal
2) "that the work would be completed by July or sooner."
- Another lieHer initial proposal was in MarchShe didn't follow up to the proposal until summer, at which point she was told there is no guarantee, but because we are at peak season; however, we are doing work nearby we can TRY to get to hers, pending early completion of the other jobsSHE WAS TOLD THIS WAS NOT A GUARANTEE in plain English
3) "The end of August he told me he was busy with bigger jobs and was dropping mine"
- This is an outright lieHer proposal was deemed invalid by her crossing out legalities on the proposal and issuing unrealistic demands; stated "I am not giving you a downpayment because I don't trust you'll come back and do the work." - At which point she was told "Since you don't trust me, you would be better off finding another contractor." And that was the end of the proposal meetingShe was NEVER left with an assumption, date, guarantee or anything any reasonable individual could misinterpret as an agreement
4) The end of her "review" is plain and simple character assassination, absolutely untrue and libelous
Final Business Response /* (4000, 9, 2015/09/08) */
Hi ***,
Thank you for writing again
You have again expressed concern with the review by *** JHowever, we don't take sides on factual disputes, so we can only therefore reiterate what we previously communicated to you: if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review
Thanks for understanding
Regards,
***
Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page *** *** *** *** *** * ***We first want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are
treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** to learn more.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***If you come across content that you feel may violate Yelp's Content Guidelines (*** please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.To learn more, please visit: ***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/07/16) */
Hi ***,
Thank you for writingWe appreciate you bringing your concerns regarding your advertising program for Milestone Window Cleaning to our attentionWe'll be sure to forward your note along to the appropriate parties
We are
sorry to hear you were not satisfied with your advertising campaignWhile it is our hope that advertisers will find success via the Yelp advertising program, we want to be clear that results are not guaranteedWhen advertising with a Cost-Per-Click (CPC) program, you are electing to pay every time a user clicks on your ad impression
You also expressed concern that your advertising program has not yet been terminatedAs noted in the advertising agreement you signed, you must provide written notification to your account manager on or before the 15th of the month in order to to terminate advertising at the end of that monthIf you provide written notice after the 15th of the month, then the advertising program will terminate at the end of the following monthYou notified our account management team on June 25, that you wanted to cancel, so your advertising program is set to terminate as of July 31, As you may recall from the email you received from*** on July 7, you will see a final charge on August 1, because your advertising program is billed in arrearsAs advertising services are being delivered in accordance with your contract, we will not be able to offer you a refund; however, the early termination fee of $has been waived
You also expressed concern with the recommendation software, stating, "The one genuine, positive review from my client was 'filtered' and not even shown." As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measuredIt's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm aware of what I signed, but verbally, I was promised much, I was misleadI was under the impression that I was paying $a month in order to get new clients as Yelp told me I wouldOne of their employees even told me that I would probably have to hire helpers in order to handle all the new business I would receiveWhy would I pay all that money just for "clicks"?
Final Business Response /* (4000, 9, 2015/08/04) */
Hi ***,
Thanks for writing backYou wrote, "Why would I pay all that money just for 'clicks'?" What the Cost-Per-Click program delivers is targeted ad impressions, and you only pay when a user clicks on your adIt seems reasonable to assume that an individual clicking on an ad for your business is interested in learning more about your businessUltimately, we cannot guarantee that an ad click will result in a new customer, but that the goal of advertising on Yelp is to increase the awareness and exposure of your businessThanks for understanding
Regards,
***
Yelp Inc

Hi ***, Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** ***.We appreciate your feedback, and have forwarded your message to the appropriate partiesIt looks like an account manager, ***, reached out to you to explain
that your advertising program was billed in arrears, so the charge of $you saw on March 1, was for advertising services d***vered from February - 6, Additionally, as you may recall, we are refunding you for the early termination feeWe also want to address your comment, "They initially told my I only pay $a month and additional clickBut I had about click to my page and they charged my $a month." To clarify, you signed up for an advertising program with $monthly fixed costs plus up to $monthly variable costs, for a monthly maximum of $The monthly fixed costs were for the call tracking feature and your enhanced profile, which included features such as competitor ad removal and a photo slideshowYour advertising package also included a cost per click (CPC) program and your monthly cost per click budget cap was set at $475, which means you were only charged when someone clicked on your ad and you agreed to pay up to $a month for those ad clicksIf you did not reach your monthly budget cap, you would only be charged for the ad clicks you receivedHowever, if you did reach your monthly budget cap, we no longer d***vered ads for your business for the remainder of the month so that you wouldn't have to pay more than you agreed to.According to our records, you received ad clicks in November 2015, in December 2015, in January 2016, and in February You can view a breakdown the number of ad clicks you received by logging in to your Yelp for Business Owners Account at *** and clicking on the "Yelp Ads" tab.We hope you will continue to take advantage of the free features available to you on your business account to engage with the Yelp communityFor guidance, please visit ***Regards,***Yelp Inc

Hi ***,Thank you for your response.You wrote that you "cancelled before September." However, we were unable to locate a written cancellation request from you in AugustIf you had submitted a written cancellation request, could you please forward us the email (including headers) to ***, so that we can look into this further? Please be sure to indicate that it is in regards to Revdex.com case #***.Additionally, please note that per the terms of the advertising agreement you signed, we require days written notice to your account management contact if you wish to terminate your advertising program, and early termination is typically subject to a feeFor example, if you had submitted a written cancellation request to the account management team on September 7, then your advertising program would have been terminated on October We also want to reiterate that the early termination fee of $was waived, and you were not charged for the advertising services you received in October.You also wrote, "I had informed him yelp stated people had called my business in which I had no record on my end of it occurring." It sounds like you are referring to the information in the Activity Feed, which shows recent activity by Yelp users on your Yelp business listing, such as phone calls, website clicks, and directionsPlease note that clicks to call may not always result in completed calls since the user may decide to cancel the action.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***.We first want to make sure you know that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are
treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** and *** to learn more.You expressed concern with a negative reviewIt looks like you are referring to the review by *** *** *., as you've recently reported this reviewWe have taken a second look at this review but, after careful consideration, we reached the same conclusion as before and are unable to remove the reviewIf a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.We also want to address your comment, "We followed the proper protocol with Yelp to attempt to have it removedThey refused, even though the review did not meet their "recommendation" standards as posted on their website." To clarify, if a review is brought to the attention of the Yelp Support team and is found to fall outside our Content Guidelines, the Yelp Support team will take appropriate action, such as removing the reviewThat said, please note the Yelp Support team's evaluation of reviews against our Content Guidelines is separate from actions taken by Yelp's automated recommendation softwareThe recommendation software is automated, so we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on YelpIt's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews.To learn more about recommended reviews, please visit: ***Regards,***Yelp Inc

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***We’ve taken another look at *** *'s review, and have carefully considered your concernsHowever, we reached the same conclusion as before and are
unable to remove the reviewWe don't take sides in factual disputes; if a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her reviewAdditionally, based on what we see in the review, we can’t confirm that the user has a conflict of interest with the business In some situations, business owners may want to message the reviewer privately, or post a public response explaining their own version of events, which it looks like one of your colleagues has already doneMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** * ***With regards to your comment, "we are listed on their site against our will," please note that we publish business listing information so that
consumers can share their experiences about local businesses, and because facts concerning your business are a matter of public record Therefore, we plan on leaving the listing unchanged for the benefit of consumers.We also want to address your comment, "they will 'intentionally' post the most unflattering pictures to provoke the business to purchase this service." To clarify, the order in which photos appear on a business page is determined by different factors, such as votes from the community and how recently the photo was takenYou're welcome to add additional photos to your business page, but we don't offer the ability to re-order photos with a free business accountHowever, as you noted, we do offer advertising packages that enable you to set the order of your photos in a slideshow.Additionally, if you come across content that you feel may violate Yelp's Content Guidelines ***), please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.For reporting photos and videos, please visit: ***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received
Regards,
***
Yelp Inc