Yelp.com

Hi [redacted]Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]You expressed concern with a review. It looks like you are referring to the review by [redacted] as you've previously reported this review....

We have taken a second look at [redacted] review but, after careful consideration, we reached the same conclusion as before and are unable to remove the review. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.These decisions aren’t always easy, but please know we looked at this review closely before reaching our decision.Regards,[redacted]Yelp Inc.

Hi [redacted],We stand behind our previous responses. You wrote, "I am merely asking that when I can PROVE from their own words that a customer is LYING, that you not allow their review to stand," but our moderators don't arbitrate disputes and generally aren't able to consider outside information or evidence. However, business owners have the opportunity to tell their side of the story by responding publicly to reviews.It also sounds as though you don't accept our explanation of the recommendation software, but we stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to a listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended. But once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.With regards to your concern with the order of the reviews, the default oder for recommended reviews is Yelp Sort, which attempts to show reviews that help consumers make informed decisions. For example, the first review displayed for a business will be one that reflects the average star rating of a business. The order is determined by recency, user voting, and other review quality factors, which is why an older review may appear before a newer one. Keep in mind when viewing a business a user can sort the reviews in a few other ways -- by date, star rating, and those written by [redacted].Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/12/04) */
Hi [redacted],
Thank you for writing regarding your business page for Heights Veterinary Hospital.
We appreciate you bringing your concerns regarding your communications with our Sales team to our attention. We have forwarded your note along to...

the appropriate parties and have informed our Sales team that you no longer wish to receive any communication from them. If for any reason you continue to hear from them, please let us know at http://www.yelp.com/support/contact/questions
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: They are advertising false information. I should not be charged for something like this. There was a $300 credit on that account. What they are saying does not make sense at all.Sincerely,Jacky [redacted]

Initial Business Response /* (1000, 5, 2015/05/29) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns.
You expressed concern with [redacted] L's review of [redacted]. As you may recall from the message you received from the Yelp Support...

team, the review has been evaluated and left up, as it was not found to be in violation of our guidelines. You claim that "the customer also lied"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
You might consider sending a private message to the reviewer or posting a public comment through a free business account. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns. Our hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution.
To create a free Business Account, go to: https://biz.yelp.com/
Regards,
[redacted]
Yelp Inc.

Hi [redacted]Thank you for your feedback.We're sorry to hear you were not satisfied with your advertising program, and would like to provide some clarification about how our self-serve advertising programs work.Our records indicate that you redeemed a $300 promotional ad credit. To redeem the $300 credit towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put a credit card on file. You set your Cost Per Click monthly budget at $150, and also signed up for our enhanced profile features, which cost $75 per month. Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account.Your advertising program was a self-serve program, which means that ads can only be turned off by the business through the Yelp for Business Owners Account. You wrote, "Yelp didn't give me an opportunity to turn off the Yelp Ads before I was charged," but if you only wanted to use your $300 promotion, you would have needed to log in and end the program once that credit was used. In Step 3 of your ad setup there were Q&A's on the right side of the page explaining that you could stop your ads any time through the Yelp for Business Owners site: "Can I stop any time? Yes. There's no commitment or obligation. Just come back to the Yelp for Business Owners site and stop your ads. You will be billed at the beginning of the next month for any clicks you bought before you cancelled."Below is a more detailed description of the advertising services you received and how the promotion was applied:September 5 - 30, 2016- You received 32 ad clicks which cost a total of $125.27- Your prorated Call To Action, Slideshow, and Remove Competitor Ads features cost $62.64- $187.91 of your $300 credit was used and you paid $0October 2016- You received 34 ad clicks which cost a total of $150- Your Call To Action, Slideshow, and Remove Competitor Ads features cost $75- You had $112.09 remaining promotional credit for this month because it was partially used in September- You paid $112.91 for advertising services delivered in October 2016.November 1 - 3, 2016- You received 1 ad click which cost a total of $5.18- Your prorated Call To Action, Slideshow, and Remove Competitor Ads features cost $5.29- You had 0 remaining promotional credit for this month because it was used in September and October- The balance of $10.47 for advertising services delivered in November 2016 was waived.You can view a breakdown of how many ad clicks you received by logging in to your Yelp for Business Owners Account at [redacted]/ and then clicking on the Yelp Ads tab. Information about how much of your promotional credit was applied each month is available in the Billing tab of your account.You ended your advertising program on November 3, 2016. As advertising services have been delivered in accordance with the Terms you agreed to, we will not be able to offer you a refund. Thanks for understanding.Regards,[redacted]Yelp Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as Yelp does indeed do what they say and not charge me for anything further. I did receive a response from a Yelp Business Manager that I appreciated and indicates that I would not be charged further and that what I was charged will be refunded back. As long as that is indeed the case I am absolutely satisfied with Yelp's response and I thank them for doing the right thing.
 
I also thank the Revdex.com for your help in resolving this issue.Sincerely, [redacted]

Hello,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].We understand that a negative review about an experience you don’t recognize is very frustrating. We’ve taken another look at [redacted] review, and have...

carefully considered your concerns that the reviewer may have a conflict of interest. However, we are still unable to confirm the conflict using the information we have in our systems. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.We noticed that you've already used your free business account to post a public comment on this review. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns.Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because:
I appreciate you stating you will have someone e-mail me, however, I do not accept the lack of response as to why I was specifically denied a 2016 & 2017 Elite Yelp Badge when I had nearly 1,000 reviews, had over 400+ friends, and not only this, but several Yelp Badges that were accrued on top of being an active & respectful and honest Yelp Elite Member during the years of 2010, 2011, 2012, 2013, 2014, and 2015. I deleted my Yelp Elite Account because of the several dozens to maybe hundreds of e-mails and phone calls that I made to try to resolve this issue with Yelp Elite and have my account reviewed for 2016 & 2017 Yelp Elite badges and was never given a valid and reasonable reason nor reply as to why I was denied. The Yelp [redacted] Elite Manager [redacted] is someone I have complained about multiple times to not only Headquarters, but to Yelp LA East and have complained about to other fellow Yelp Elite Members who have complained about [redacted]'s lack of allowing [redacted] Elite members to attend exclusive events for free, however, she purposely & maliciously made Yelp Elite events feel unwelcome to other Yelp Elite 5+ members other than myself & stripping me of commenting about her in my profile, to the point where I NEVER deserved to be denied 2016 & 2017 badges. It is due to her POLITICS that forced me to close my Yelp Elite account & lose many positive reviews with other businesses and not reinstating my closed account without ANY reason is just another form of political power of [redacted] in conjunction with Yelp. This had nothing to do with advertising with businesses, but rather, alienating Yelp Elite Members like me who have over 5+ years status then prevent me from being invited to Yelp Elite social events by denying me the 2016 & 2017 badges. Shame on Yelp Headquarters and Yelp [redacted]or NEVER contacting me to fairly reinstate my account and award me 2016 & 2017 badges, as I was very active and deserve these badges out of loyalty rather than [redacted] & the Yelp Elite committee awarding Elite Yelp badges randomly to people who are LESS active than myself. Now, Yelp just wants to say there is "no way to reinstate closed accounts" and it is just words of convenience with NO accountability NOR justifiable reasons as to why I was NOT awarded 2016 & 2017 badges for Yelp Elite status. Shame on Yelp for not addressing my complaints in a reasonable and fair and honest manner. Yelp has turned away PLENTY of previous Yelp Elite Members who were 5+ years members, all because of [redacted]'s POLITICS and FAVORITISM in allowing only her friends to attend the events but not other Yelp Elite 5+ year members. She is happy to give badges to new people because they don't call her out. Yelp hides behind the internet and the politics and shuts down events that used to be a fun place for writing honest reviews. There is NO free speech with Yelp.Sincerely,[redacted]

Hi Katy,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for Fingerprints Christian Preschool.You expressed concern with a negative review. It looks like you are referring to the review by Mike *., as you've previously reported this...

review. We have taken another look at this review and want to clarify our policies as they pertain to cases like this.We see a firsthand consumer experience as an event when someone interacts with a business, regardless of whether he or she completes a financial transaction, and will generally allow reviews that describe experiences like this to remain in place.With that in mind, we’ve taken another look and we stand by our original decision to leave the review up, as we did not find it to be in violation of our guidelines.It also sounds as though you have concerns about Yelp's automated recommendation software. One of the ways we try to help Yelp users discover local businesses is by using automated software with the goal of showcasing reliable reviews. This means Yelp doesn’t recommend every review from every user and is automated so that it can apply the same objective standards to every business and every review. This is very different from other sites that tend to feature every single negative rant and positive rave. The software looks at dozens of different signals, including various measures of quality, reliability and activity on Yelp.Because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a review. Our recommendation software is automated precisely so that it can apply the same objective standards to every business and every review without being overridden by someone's personal preferences.That said, our recommendation software runs on a daily basis, so reviews that aren't currently recommended may be recommended in the future, and vice versa.We hope you’ll take the time to watch our video about the Recommendation Software: [redacted]Regards,HelenYelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted]You stated that you entered a promotional code prior to starting your advertising campaign. As you may recall from the email you received from an...

account manager, [redacted], our records do not indicate that a promotional code was entered at the time you started this advertising campaign. As advertising services were delivered in accordance with the terms you agreed to, we will not be able to offer you a refund or waive the outstanding balance of $19.55. Thanks for understanding. Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] Property Management.
You wrote, "When the 6 month contract was over they asked us if we wanted to...

extend the contract. We did not receive sufficient business from Yelp, and cancelled the contract. Shortly after that our Yelp rating went from 5 stars to 1 star." We want to assure you that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
You also expressed concern with the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. You asked that we "either show ALL of the reviews, or NONE of the reviews," but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You state "As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content." Yet several of the reviews you recommend are 3 years old! Three year old reviews are NOT reliable. Businesses change. Personnel change. A business gets a negative review and responds appropriately to improve its service. The business then gets positive reviews. Yet Yelp continues to show only the negative reviews. This is NOT "more reliable content".
We understand Yelp's position that businesses' rating are not impacted by current or past contracts with Yelp. For Yelp to say anything else would open Yelp up to many more lawsuits than are currently being conducted. Rather than respond with "the party line", I challenge Yelp to look specifically at our account that we have complained about. After reviewing the comments - both highlighted and buried then explain the "more reliable content".
We have positive reviews that are short, long, detailed, general in nature, local, at distance, from first-time Yelp users, and from Yelp veterans. Yet there is a systematic burying of positive reviews and a systematic raising of negative reviews, both old and new. The challenge is on take the time out and look at the account!!
Finally, Yelp can change their website layout so that someone visiting the site can more easily view ALL reviews. If Yelp wants to 'recommend' certain reviews as being more relevant even if they are THREE years old that is one thing. But then at least allow the viewer to scroll further down the SAME PAGE to view all of the other (unrecommended) reviews.
Right now a visitor has to click on one link that is not prominently displayed, and is more grayed out than anything. Then only a few comments come up, and Yelp prioritizes negative ones over positive ones. Then a visitor has to scroll down to the bottom a second time to find another nondescript, grayed-out link to finally get to ALL of the reviews.
Yelp can make this much easier. Highlight the reviews you want to highlight, and list alllll of the other ones further down the same page. Let the visitor discern which ones they want to read and believe.
Final Business Response /* (4000, 9, 2015/07/02) */
Hi [redacted],
Thank you for your response.
You expressed concern that "several of the reviews you recommend are 3 years old!" Currently there is no expiration date for reviews on Yelp, but please keep in mind that users can sort the Recommended Reviews to show the most recent reviews first.
You also wrote, "I challenge Yelp to look specifically at our account that we have complained about. After reviewing the comments - both highlighted and buried then explain the 'more reliable content.'" Please note we don't go into detail as to why specific reviews are or aren't recommended. We intentionally make the recommendation software difficult to reverse engineer otherwise, we would be overrun by reviews written by people hoping to game the system. So while it may be tough to decipher how the recommendation software works, the rules are actually the same for every business and every review.
We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].We first want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated....

Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.With regards to your concerns with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]You also expressed concern with a review. It looks like you are referring to the review by [redacted]. We’ve looked at [redacted].'s review, and have elected to leave it up. If a review appears to reflect a user's personal experience and opinions, it is our policy to let the user stand behind his or her review.You might consider sending a private message to the reviewer or posting a public comment through a free Yelp for Business Owners Account. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns. Our hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution.You can get started on claiming your business page by clicking the "Claim this business" button, or the "Work here? Claim this business" link on the Yelp listing for your business, or by heading to [redacted] and searching for the business there.Please visit our Support Center for more information: [redacted]. For guidance on using your Business Account, check out [redacted]Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/10/01) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for [redacted].
It look like the business page for [redacted] has already been marked as closed, and while we...

don't remove business pages in cases like this, closed businesses eventually stop appearing in search results over time.
If you believe a review, photo or video violates Yelp's Content Guidelines (http://www.yelp.com/guidelines), you can report the content by clicking the flag icon next to it. You'll need to be logged in to your account in order to view the flag icon.
For instructions on how to report content, please visit:
http://www.yelp-support.com/article/How-do-I-report-a-review?l=en_US.
If you would like to add a new business to Yelp, you can do so here: https://biz.yelp.com/signup_business/new
Once you've completed this, a verification message will be sent to the email address you provided. Your submission will still need to be evaluated by our moderators; if it is approved you'll receive another message letting you know it can be claimed.
Regards,
[redacted]
Yelp Inc.

Complaint: [redacted]I am rejecting this response because:  Yelp has declared that all of my patients submissions are basically not up to their standards.  This is utterly ludicrous and does not make sense.  You indicate that the patients were prompted to respond by [redacted].  That is absolutely correct they were prompted to give my company a recommendation on Yelp.  If they hadn't been told where to give the recommendation I will guaranty to you that these senior citizens would have no idea who and what Yelp is.  All patients of [redacted] receive up to 50% off on Major Hearing Aids brands that is the reason for our existence...to undercut competition to benefit seniors pocketbooks.  Of course our patients like what we do as they save hundreds to thousands of dollars.  I am going to ask another patient to send in a review and see what happens.  I am going on seventy years old and this is tending towards a discrimination case.   Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/20) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].
It looks like you signed up for an advertising program with $100 monthly fixed costs...

plus up to $275 monthly variable costs, for a monthly maximum of $375. The monthly fixed costs were for your enhanced profile (which included features such as competitor ad removal and a photo slideshow) as well as for a featured video. Your advertising program was a cost per click (CPC) program and your monthly cost per click budget cap was set at $275, which means you were only charged when someone clicked on your ad and you agreed to pay up to $275 a month for those ad clicks. If you did not reach your monthly budget cap, you would only be charged for the ad clicks you received.
According to our records, your advertising program began October 14, 2015 and was terminated on October 18, 2015. You were were charged a prorated amount of $20.98 for the advertising services you received during those dates.
As advertising services were provided in accordance with your contract, we will not be able to offer you a refund. We hope you will continue to take advantage of the free features available to you on your business account to engage with the Yelp community. For guidance, visit https://biz.yelp.com/support/using_business_account
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Hi Jared,Thank you for your feedback.We want to reiterate that you signed up for an advertising program with a $300 monthly Cost Per Click budget (or a $10 per day average) plus enhanced profile features which cost an additional $75 per month (or a $2.50 per day average), for total charges of up to $375 per month. This monthly maximum and the fact that the program would continue until cancelled was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent you after you signed up for this program.We also want to reiterate that results are not guaranteed. You signed up for and received Cost Per Click ads and enhanced profile features, so we will not be able to waive the outstanding balance. Regards,HelenYelp Inc.

Initial Business Response /* (1000, 5, 2015/06/05) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
You expressed concern with two negative reviews. We assume you are referring to the reviews by...

[redacted] C and [redacted] K, as you've previously reported these reviews. As you may recall from the messages you've received from the Yelp Support team, the reviews have been evaluated and left up, as they were not found to be in violation of our guidelines. You wrote that "Proof of false accusations was provided"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.

You also asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] K REVIEW:
#1VIOLATION of my rights as a senior citizen. Review from [redacted] stresses that the " owners are bother over 65" as if this was a reason not to use our services.....
#2 We believe this review was written by a former employee or an employee of our competitor
[redacted] C REVIEW:
This reviewer is using YELP to cyber bully us...
Final Business Response /* (4000, 9, 2015/06/22) */
Hi [redacted],
Thank you for your response.
Removing reviews is not something we take lightly, and it is only done when it violates our Terms of Service or Content Guidelines. We understand that you may be frustrated with our decision to keep [redacted] K and [redacted] C's reviews up, but our position remains the same. Again, if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review. You also wrote, "We believe this review was written by a former employee or an employee of our competitor," but based on what we see in [redacted] C's review, we can't confirm that the user has a conflict of interest with your business.
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 11, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Violation of my rights as a senior citizen on one review and internet bullying on [redacted]'s review. [redacted] has also called both hotels we work at and made false claims. He has harassed us to the point of seeking medical attention from our doctor. Becauae of YELP this sick individual can continue to harass and bully us....which is illegal. Should we continue on with legal proceedings, YELP will be named as his "enabler"....

Hi Dennis,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for Whit's Auto Repair. One of the ways we try to help Yelp users discover local businesses is by using automated software with the goal of showcasing reliable reviews....

This means Yelp doesn’t recommend every review from every user and the software is automated so that it can apply the same objective standards to every business and every review. This is very different from other sites that tend to feature every single negative rant and positive rave. The software looks at dozens of different signals, including various measures of quality, reliability and activity on Yelp. What is recommended can change over time, and a review that is currently not recommended may be recommended on another day.Our recommendation software recommends both positive and negative reviews in an effort to show the most helpful and reliable reviews to our users. That said, Yelpers write more positive reviews than negative reviews, so it isn’t necessarily surprising that Yelp’s recommendation software might impact more positive reviews. We hope you’ll take the time to watch our video about the Recommendation Software: [redacted]You also expressed concern with the negative reviews. If you come across content that you feel may violate Yelp's Content [redacted]), please let our moderators know by reporting it. You can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (3 dots) on the app. You'll need to be logged into your account to report content.To learn more, please visit: [redacted]While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add[redacted] to your contact list).If you have reported a review, received an email from us about our decision to leave it up, and would like us to take a second look, you can submit a new inquiry by providing the case number (this is provided in our previously emailed response to the content you reported) here[redacted]Regards,HelenYelp Inc.

Complaint: [redacted]I am rejecting this response because:  I dont believe that Yelp is not liable for defamatory remarks made on their web site ESPECIALLY when they are aware the remarks are defamatory.  I believe it is your responsibility to contact the writer to let her know that if in fact the content is defamatory she can be held liable for among other things disruption of business.   
YELP IS [redacted] !!! 
Sincerely,[redacted]