Yen Ching

[redacted]
My name is [redacted]. I’m one of the business partners at Yen Ching. I sincerely apologize for your experience this...

past Saturday. I have personally spoken with the gentleman who handled your order with the intent to prevent this type of situation from occurring again. The ten dollar refund you are owed is ready to be picked up at your earliest convenience. We, at Yen Ching, hope to have the opportunity to earn your business once again!Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Review: I ordered, for take out, two meals and an appetizer. They put meat in a vegetarian meal. Of course, I was home before realizing their error. When I returned with the entire untouched meal, they refused to replace the meal or refund my money. The appetizer was not edible. It smelled of spoiled seafood. They [redacted] insisted that it was not meat and that he was not going to do anything about my complaint. All I wanted was the meal that I ordered, Mu Shu Vegetarian or a refund $10. I have been a vegetarian for over ten years. I know what meat is, and the meal clearly had meat in it. Had I eaten it, I would have become desperately ill. What happened to the customer is always right? I told the [redacted] that I was going to file a complaint, and that it was a shame that he would allow his business name to be spoiled over $10. He said, go ahead.Desired Settlement: I want my $10 back.

Business

Response:

[redacted]

My name is [redacted]. I’m one of the business partners at Yen Ching. I sincerely apologize for your experience this past Saturday. I have personally spoken with the gentleman who handled your order with the intent to prevent this type of situation from occurring again. The ten dollar refund you are owed is ready to be picked up at your earliest convenience. We, at Yen Ching, hope to have the opportunity to earn your business once again!Thanks,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,