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Yerrab Enterprises, Inc.

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Reviews Yerrab Enterprises, Inc.

Yerrab Enterprises, Inc. Reviews (8)

Revdex.com spoke with *** from the company and she stated that since the boat was special ordered the consumer did not go through with the transaction, they have to sell the boat first and then process the refund

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't want to get in a tit for tat discussion with James River Marine (JRM) but my story is not embellished. I actually maintained a chronological log of all that transpired. If anything, I left some of the questionable activity outI can provide more information .
Given activities to date, when JRM says they'll return my deposit "less damages" I have to wonder what that means. There has been no harm caused by me that might legally and ethically come out of my deposit. JRM has since listed on their website the same boat they were selling me for $240,at $199,000. Who was really being "harmed" in this transaction? My guess is *** is using my deposit to prop up that price and is calling that "damages" and will attempt to charge to me.
JRM was unable to deliver within the agreed timeline and I was in my full rights to cancel the sales agreement. I'm asking for nothing more than my FULL deposit back from JRM. In parallel, I'm working through necessary legal means to ensure I am fully compensated for my time, trouble, legal expenses and my full deposit. *** could take the cheaper and less expensive path and make a full refund back to me immediately.
Regards,
*** ***

In regard to the above case, [redacted] brought us his boat to do a tune up and a lower unit oil  change on his 1987 [redacted] outboard engine.
The first thing we do is run a compression test to make sure motor is good. The compression test showed 125PSI, all...

three cylinders ignited and had good spark. Then we drained the lower unit of old oil. My tech notice that the oil was very milky and believed that was due to water in the oil. He suggestion was to call customer and recommend a compression test on the lower unit. [redacted] authorize us to do just that. We did the test found leak in the water pump area, took lower unit off and discovered that 2 bolts were broken, someone had silicone the bolts in place. We took pictures (attached), showed [redacted] the broken bolts and all the corrosion. We suggest a new lower unit; it would be more costly to rebuilt it at 100.00 an hour labor rate. We also suggested he go back to previous owner that he had just purchased it from.
After we took the pictures, we stopped at that, did not finish the tune up nor did the customer want to pay us to put it back together since it would have to come off again. Customer picked up his boat and was very upset at the bill, which came to $221.06. He asked us what we did and we went over the bill. 
We did not break his boat. The staples he is referring is where the spark plug boat hooks over the spark plug, that was common for the older engines. I have talk with [redacted] and out of good faith we have refunded him $130.00 and sending him new spark plug wires for his motor.
Thank you,
[redacted]
Office Manager

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was not "custom".  I selected options, similar to that when buying a car and the boat was ordered.  The boat was not delivered on time and was wrought with issues.  No customer should not be responsible or held liable for a dealer's inability to deliver a quality product on time.  
I expect the return of down payment in full no latter than 5 September.  I think the problem here is JRM is not financially solvent and no longer has my down payment.
Regards,
[redacted]

Let me start by saying at James river marine customer service is very important to us. [redacted]
James river marine's email is tied to our cell phones. They are monitored all day. There is a record of every contact. [redacted] name does not appear. There is no block on the company's email. My personal email does have a filter but the customer did not have my email address at this time. [redacted] did call and asked if we had a [redacted] in stock, We did not. I told him I would find one for him to look at. I called the factory and asked them to check dealer inventory. The next day the customer called and said he had found one in Florida. I called the dealer and made arrangements for the customer to go down and see it. We did come to an agreement and the boat was ordered. Because he had specified a June delivery he was put ahead of another customer. During the period the boat was being built, there were some question about the configuration that we could not answer, so we had the factory call [redacted]. The boat was finally finished and left the factory via an independent trucking co. the delivery should have taken two days. When it did not show we contacted the factory. They could not reach the driver. The next day the driver called and said he was four hours away. He did not show up. We could not reach him on the cell phone. Finally I sent our office manager out to look for him. She found the truck at a truck stop broken down. We took pictures and sent them to the customer. The boat was delivered to the local marina who was a certified [redacted] dealer, we are not. When we originally signed the buyers agreement, I tried to talk the customer into [redacted] engines, He insisted on [redacted]. At that time he was informed that we were not a certified [redacted] dealer. When the boat was delivered the marina found a cracked trim cylinder. The part was ordered and fixed. They put the boat in the water and test ran it. During the test run a thermostat housing broke. The marina contacted [redacted] to order the part and was informed it was on national back order. They could not give us a date when it would be available. I contacted [redacted]. They contacted [redacted] and explained the situation. The part was air freighted in but did not arrive until July 2nd. During this period [redacted] was kept informed of the situation. On June 30 he sent me an email saying he was available all day to take deliver of a fully functional boat. On July 1st He emailed me to cancel the deal. On July 2nd I called [redacted] and told him the parts were in and he could have the boat for the 4th of July weekend. He told me he was not interested. We went ahead and fixed the boat. After a successful test run we contacted the customer, and again he told us he was not interested and gave us 7 days to refund his deposit. At this point James river marine had a 200,000. dollar problem. We contacted an attorney and where told that [redacted] still has some legal obligation. Since then we have offered the customer a new 2015 boat to be completed in October. When it is finished we would fly him to the factory so he could test run the boat. Then have it delivered to his marina and stored so it would be ready for him in the spring. we also would extend the warranties an additional two years. He refused. Thru this transaction James river has never lied about anything. When we could not answer a question we contacted someone who could. The trucking situation and the mechanical issues where beyond our control, but were delt with expeditiously. [redacted] deposit will be returned, less damages, as soon as possible.Sincerely,
[redacted]

Review: If youre considering buying a new [redacted] boat or doing ANY business with James River Marine, in Richmond, VA please consider my experience and think hard before making your decision. First - Im not one who typically complains. Ive purchased a lot of things cars, homes, property and boats and Ive NEVER had the substandard customer service I had with this experience. Second, Im an experienced boater and have purchased 5 boats previously, without any issues or hassles. My last fairly large purchases were on [redacted] boats. I had exceptional customer service with Centerville Marine in Chesapeake, VA and product quality was second to none. Centerville and [redacted] have always stood behind their service and their boats. I expected the same out of [redacted] and James River Marine. What I got were lies, drama, poor quality product and likely an ensuing legal battle to get money that is rightfully mine returned. Please help me spread the word so no one else falls victim to James River Marines practices or the poor quality [redacted] delivers!!!! Making the purchase: From the very start, this was a painful experience. I had completed my online research and looked first hand at several boats that were of similar size and felt confident that I wanted a [redacted]. As typical with any purchase of this magnitude, I felt I needed to touch and feel it before buying. Research showed that the dealer that covered our area was James River Marine in Richmond, VA. I reached out to James River Marine through email and received zero response. I then called James River Marine and reached their owner who also serves as their sales department. I explained Ive emailed him several times with zero response. He informed me that his email is set up to not accept emails from people he didnt know and now that weve made the introduction he would add my email address to his accepted list. Honestly, that should have been a huge red flag that this guy is not serious about selling boats, but I shrugged my shoulders and moved on. I then asked to see the [redacted]. He explained he didnt have one but could see what he could find for me. Days passed and I didnt hear anything from James River Marine. I had a free weekend coming up, so I went out and found a dealer with a [redacted] in stock at [redacted] in Sarasota Florida. I called them, explained my situation and the sales person there was more than happy to show us the boat even if he wasnt making the sale. I flew down on my nickel and looked the boat over. Beautiful boat in all regards! Showed well and the sales person at [redacted] was fantastic! He was knowledgeable and on top of his game! I decided this was the boat I wanted. We spent several weeks working through whats standard and whats not, how I wanted it configured and what the price would be and finally came to agreement. I made it very clear that I wanted the boat by the middle of June but no later than the end of June and insisted that it be in the sales contract. We met, I put down a down payment and James River Marine ordered the boat. James River Marine cashed the security deposit check immediately. Communication was spotty from that point on. Numerous emails were left unanswered on how the delivery would occur. There was a trade of my old boat involved so it was a bit complicated. I even asked questions to confirm final payment value, so I was certain to have it covered. Again, unanswered. I also struggled with what the exact configuration would look like, but it appeared James River Marine was not very interested in running down our requests. I ended up leaning heavy on [redacted] (our friends in Sarasota, Florida) for technical knowledge/data on configuration. Typical with our earlier experience, [redacted] was extremely helpful! Transportation: As the delivery day drew closer I reached out (again) to James River Marine on June 5 to check status. He clearly hadnt been monitoring and said hed check. James River Marine called me back and responded good news the boat is set to leave [redacted] Monday (June 9). It should be here Wednesday (June 11). I was obviously pretty excited and kept tabs on status through the week. Then the drama took another turn. I called Wednesday and James River Marine said its delayed a day and will be here Thursday. Thursday turned to Friday, then Saturday, then the following Monday. Throughout the entire process, James River Marine claimed they had no idea where the boat was, that the transportation company wasnt returning their calls and they couldnt find the driver. The owner at James River Marine even said he was inclined to call the boat stolen to the Virginia State Police. I decided to check ourselves and after two or three well placed phone calls found the driver with a broken down trailer in Richmond. The driver claimed James River Marine and [redacted] know exactly where Ive been. He even provided pictures of his rig, the axle issue he had, the tire blowout and my boat still sitting on the rig. I have to say, I really dont know who was and wasnt telling the truth, but clearly there were many misstatements being made. On 18 June, 10 days after it was shipped from FL, the boat finally arrived at a more local marina for prep. Prep and delivery: James River Marine requested a nearby marina certified in [redacted] engines prep and test run our boat. This was the first time I learned that, although James River Marine was willing to sell me a boat with a [redacted] configuration, his dealership wasnt certified to service [redacted]. Might have been nice to know information to a future boat owner. Before the boat was put in the water, our local marina did a full once over to ensure it was good to put in. The marina found a cracked hydraulic engine trim block on the starboard engine. That part was placed on order and removed and replaced in a couple days. On the 25th of June they test ran the boat aDesired Settlement: James River Marine still holds my down payment of $24,500 (interest acruing daily) on a boat that he failed to deliver in time. I did not want to waste a summer waiting on my new boat, so I insured my sales agreement clearly stated "June Delivery".

Business

Response:

Let me start by saying at James river marine customer service is very important to us. [redacted] experience was unfortunate. His account however is embellished.

James river marine's email is tied to our cell phones. They are monitored all day. There is a record of every contact. [redacted] name does not appear. There is no block on the company's email. My personal email does have a filter but the customer did not have my email address at this time. [redacted] did call and asked if we had a [redacted] in stock, We did not. I told him I would find one for him to look at. I called the factory and asked them to check dealer inventory. The next day the customer called and said he had found one in Florida. I called the dealer and made arrangements for the customer to go down and see it. We did come to an agreement and the boat was ordered. Because he had specified a June delivery he was put ahead of another customer. During the period the boat was being built, there were some question about the configuration that we could not answer, so we had the factory call [redacted]. The boat was finally finished and left the factory via an independent trucking co. the delivery should have taken two days. When it did not show we contacted the factory. They could not reach the driver. The next day the driver called and said he was four hours away. He did not show up. We could not reach him on the cell phone. Finally I sent our office manager out to look for him. She found the truck at a truck stop broken down. We took pictures and sent them to the customer. The boat was delivered to the local marina who was a certified [redacted] dealer, we are not. When we originally signed the buyers agreement, I tried to talk the customer into [redacted] engines, He insisted on [redacted]. At that time he was informed that we were not a certified [redacted] dealer. When the boat was delivered the marina found a cracked trim cylinder. The part was ordered and fixed. They put the boat in the water and test ran it. During the test run a thermostat housing broke. The marina contacted [redacted] to order the part and was informed it was on national back order. They could not give us a date when it would be available. I contacted [redacted]. They contacted [redacted] and explained the situation. The part was air freighted in but did not arrive until July 2nd. During this period [redacted] was kept informed of the situation. On June 30 he sent me an email saying he was available all day to take deliver of a fully functional boat. On July 1st He emailed me to cancel the deal. On July 2nd I called [redacted] and told him the parts were in and he could have the boat for the 4th of July weekend. He told me he was not interested. We went ahead and fixed the boat. After a successful test run we contacted the customer, and again he told us he was not interested and gave us 7 days to refund his deposit. At this point James river marine had a 200,000. dollar problem. We contacted an attorney and where told that [redacted] still has some legal obligation. Since then we have offered the customer a new 2015 boat to be completed in October. When it is finished we would fly him to the factory so he could test run the boat. Then have it delivered to his marina and stored so it would be ready for him in the spring. we also would extend the warranties an additional two years. He refused. Thru this transaction James river has never lied about anything. When we could not answer a question we contacted someone who could. The trucking situation and the mechanical issues where beyond our control, but were delt with expeditiously. [redacted] deposit will be returned, less damages, as soon as possible.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't want to get in a tit for tat discussion with James River Marine (JRM) but my story is not embellished. I actually maintained a chronological log of all that transpired. If anything, I left some of the questionable activity out. I can provide more information . . .

Given activities to date, when JRM says they'll return my deposit "less damages" I have to wonder what that means. There has been no harm caused by me that might legally and ethically come out of my deposit. JRM has since listed on their website the same boat they were selling me for $240,000 at $199,000. Who was really being "harmed" in this transaction? My guess is [redacted] is using my deposit to prop up that price and is calling that "damages" and will attempt to charge to me.

JRM was unable to deliver within the agreed timeline and I was in my full rights to cancel the sales agreement. I'm asking for nothing more than my FULL deposit back from JRM. In parallel, I'm working through necessary legal means to ensure I am fully compensated for my time, trouble, legal expenses and my full deposit. [redacted] could take the cheaper and less expensive path and make a full refund back to me immediately.

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that since the boat was special ordered the consumer did not go through with the transaction, they have to sell the boat first and then process the refund.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My order was not "custom". I selected options, similar to that when buying a car and the boat was ordered. The boat was not delivered on time and was wrought with issues. No customer should not be responsible or held liable for a dealer's inability to deliver a quality product on time.

I expect the return of down payment in full no latter than 5 September. I think the problem here is JRM is not financially solvent and no longer has my down payment.

Regards,

Review: I bought a used boat. I brought it home and ran the motor. I decided to have it tuned up and the carborator checked out. I took it to James River Marine. I kept calling and they said they hadn't gotten to it yet. When they finally did, they told me it was unfixable and offered to sell me another boat. They had taken it apart and wrung off a bolt on the lower unit. They made me pay full price for a tune up and spark plugs. It was over $230.00 altogether. The motor was taken apart. I really wanted the motor to work and took it to someone else. When he opened the top he found the plug wires stapled together! and wire ties!! On top of all that, when he put it together it no longer ran!!!. I took this boat motor to them and it worked, now it doesn't and I have to pay them $230.00. That doesn't seem right to me. I called and tried to talk to them, but they wouldn't budge. They are blaming it on the man who sold it to me, but it ran when I bought it. It ran up until James River Marine touched it!. They have ripped me off. They took my money and broke my motor!Desired Settlement: I would like a full refund! The motor is fixable and now I have to pay someone else to fix it, And I had to carry the boat to them and go get it and carry it to someone else And there is more wrong with it now then there was when I took it to them. However, I will accept a full refund, by mail.

Business

Response:

In regard to the above case, [redacted] brought us his boat to do a tune up and a lower unit oil change on his 1987 [redacted] outboard engine.

The first thing we do is run a compression test to make sure motor is good. The compression test showed 125PSI, all three cylinders ignited and had good spark. Then we drained the lower unit of old oil. My tech notice that the oil was very milky and believed that was due to water in the oil. He suggestion was to call customer and recommend a compression test on the lower unit. [redacted] authorize us to do just that. We did the test found leak in the water pump area, took lower unit off and discovered that 2 bolts were broken, someone had silicone the bolts in place. We took pictures (attached), showed [redacted] the broken bolts and all the corrosion. We suggest a new lower unit; it would be more costly to rebuilt it at 100.00 an hour labor rate. We also suggested he go back to previous owner that he had just purchased it from.

After we took the pictures, we stopped at that, did not finish the tune up nor did the customer want to pay us to put it back together since it would have to come off again. Customer picked up his boat and was very upset at the bill, which came to $221.06. He asked us what we did and we went over the bill.

We did not break his boat. The staples he is referring is where the spark plug boat hooks over the spark plug, that was common for the older engines. I have talk with [redacted] and out of good faith we have refunded him $130.00 and sending him new spark plug wires for his motor.

Thank you,

Office Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

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Description: Marine Sales & Service

Address: 9869 Jefferson Davis Hwy, N Chesterfld, Virginia, United States, 23237

Phone:

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Web:

www.jamesrivermarine.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Yerrab Enterprises, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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