Yes! Automotive, Inc.

Initial Business Response /* (1000, 23, 2017/08/10) */
*** and *** *** purchased a Jeep Liberty on 1/07/they had some issues with their vehicle after the sale, which we repaired even though the vehicle was purchased as-isThey continually brought back the vehicle for months after the
purchase complaining of very small issues that a consumer should expect when purchasing a used vehicleWe bit our tongue and continued to take care of the customerI am unwilling to continue servicing their vehicle now months after the purchaseWe are not a free service center for this consumerThey have been completely unreasonable, despite our repeated attempts to satisfy them
Initial Consumer Rebuttal /* (3000, 25, 2017/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have a warranty on our vehicle that came with the purchase of our vehicle! We took our vehicle back to YES! with Yes Automotives permission to get the airbag sensor replaced! While attempting to replace the airbag sensor their mechanic, *** deployed our airbags! As of today the airbag sensor is not replaced and therefore we are unable to have use of the airbags! We were told by *** we could bring the vehicle back when we purchased it for the cap to the wheel, the tail lens, and the airbag sensor! After deploying our airbags our sealtbelt was also unable to use however they replaced the seat belt but have yet to replace the airbag sensor! I was messaged by *** that when he came back from vacation from Hawaii he would "personally take care of this issue which I do have in writing! This is a safety issue with our vehicle this is not some petty issue that was caused by us and that they were well aware of! *** *** *** (who is no longer there), and *** were all aware of this issue and promised us the issue would be taken care of! Every single time we took our vehicle to their mechanic something else was broken, they were also well aware of this! They failed to honor our warranty, they failed numerous times to fulfill their end of the deal! *** has numerous complaints for the same business ethic from other businesses he's owned! Had we known this we wouldn't have done business with him! He has called our son in law to talk with him about us and our vehicle as well as called my husband yelling at him! We have paperwork and proof of all of our "allegations"! *** wouldn't relay messages due to *** "being crazy"! Every time we tried contacting *** for months, everyone who answered the phone at Yes would say "he will call you back"! Needless to say we are still waiting for his call! I certainly hope that he would be ok and comfortable with his wife and children driving/riding a vehicle without the use of their airbags! He is a completely irrational, lying, deceptive, unstable, and disturbing human being! Not to mention they tried selling our vehicle AFTER we purchased it! I have attached a few items of proof and have recordings and text messages it need be! I would hardly think deploying the airbags is NOT "very small issues" especially since as I mentioned THEIR MECHANIC is the one who deployed them by "trying" to replace our sensor!
Final Business Response /* (4000, 28, 2017/08/11) */
We have no interest in continuing this back and forthWe are very proud of our reputation and operate our business above boardThis is a customer with whom I am unable to conduct business withThey have a power train warranty through a third party company not through us

Initial Business Response /* (1000, 5, 2017/03/30) */
This vehicle was clearly sold as is where is. The customer signed the buyers guide. Vehicles are mechanical they break, this vehicle is 15 years old and has almost 200k miles.