YES Energy Management Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. they asked for more information but I'm not sure how to get it to them as my only options were to reject or accept the responseI don't accept it because its not resolved yetThe answer to their response is Northgate Apartments but this information will not help them resolve the issue of changing their website to include a pay this amount option
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAgain, ONLY if this complaint is resolved, which it has yet to be
Regards,
*** ***

YES Energy Management Customer Service received exact same email from resident as resident posted to Revdex.com on the same day This is first-ever contact from this resident to YES, but his concerns are being addressed as per company and property policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:Even though I indicated that no voice messages were left on my phone, the business continues to insist that they were left. That is not true. I did NOT receive any calls and NO voice messages were left for me. Apparently the business has no intention of fixing the problem with the web site payments. I've tried different days, different computers and different times of the day, and it is still not working. The payment option I was forced to use costed me $3 additional dollars. The main reason I had to use that option is extremely slow responcr from the company. The problem is still not fixed, and the business did not provide any time frame or actual steps which could be taken to address the issue. 
Regards,
[redacted]

Hello,Thank you for the opportunity to respond to your questions about our billing process.  By way of clarification, YES Energy Management is a utility billing service. We provide the services of metering and billing of energy, gas and other ancillary costs to owners and managers of apartment...

and condominium communities from coast to coast.  We were hired by the management of your community to read the master meters, calculate, prepare and send bills to each resident. Additionally, we handle customer service calls and answer questions for residents. All bills that we sent get at least 21 days to be pay, regretfully we cannot control if they are deliver late by the post office. You have an excellent payment history with u and it seems that in this case that could’ve been the reason why your payment was late or why the bill was deliver late. We remove the late fee of $10.00 but unfortunately we cannot remove the $3.50 convenience fee for paying online or by phone because that is a charge by Western Union to process the payments. We apologize for any inconvenience this may have caused you. If you have any further questions, please free to contact us at the number on your statement. Thank youYes Energy Mgmt.

Thank you for your feedback regarding YES Energy Management.
We apologize for any inconvenience that this may have caused.  We would
like to take the opportunity to provide the following response.
 
·        
We apologize that the messages were not received
as indicated in the complaint, possible an incorrect number may have been used.
YES Energy Management can only go off the information we have documented to the account.
 
·        
We have appointed a representative to work
directly with the resident to communicate the resolution when trying to process
a payment.
 
·        
The provided screenshot from the resident was beneficial
regarding the “Payment can’t be processed at this time, please try again later”.
We have researched and discovered that we did have unscheduled maintenance to
our servers starting the weekend 8/14/15 and continued intermittingly
throughout the week until 8/21/15.
 
·        
The payment option selected did incur a $3.00
processing fee which has been waived in consideration of the inconvenience.
 
·        
YES Energy Management continues to strive to correct,
enhance and upgrade our billing platform to meet the needs of our clients and
taking care of their residents.
  
 
Respectfully,
YES Energy Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I filed a complaint this week about YES Energy in San Diego for erroneous charges entered on my bill. When the Revdex.com emailed me saying the business had responded, the choice of decisions I had at that point were poor. It was either accept or deny their response of them saying they will fix it. However, it has been a week and I have not received any sort of communication from the Company, but my complaint still says "resolved" on the Revdex.com reviews of them. This is NOT the case, if anything this makes me more furious of this businesses lack of initiative and care.
[redacted]

Hello, Thank you for contacting Yes Energy Mgmt, we apologize for any inconvenience. Could you please provide us with the name of the apartment complex? Thank youYes Energy Mgmt.

Thank you for reaching out to YES Energy Management. We apologize
for any inconvenience that this may have caused.  We would like to take the opportunity to
provide the following response.
 
·        
YES Energy Management has received...

and replied
accordingly to all communications.
·        
The move out date of 4/30/15 is provided by the
property as the final move out date to end the lease.
·        
All charges accrued to this date are the
responsibility of the resident.
·        
Confirmed payment in the amount of $55.33 was
posted on 4/29/15.
·        
The late fee was accessed correctly since
payment was received after due date.
·        
The charges are billed off actual meter reads and
the meter read of 143,360.00 on 4/30/15 is an actual end read.
·        
For clarification this final move out bill metered
usage was not estimated.
·        
Charges are billed correctly based off meter reads
and charges are correct.
·        
At this time there is no justification for a
refund based on metered usage that has been billed correctly.
 
Respectfully,
YES Energy Management

Now that YES knows the name and location of apartment complex where resident resides and for which YES provides billing services, we are in a better position to respond appropriately to resident request and concerns.  First, many of the residents who choose to use online payments at the YES website to make utility payments on behalf of the properties they reside at (remember, YES is a billing company for apartment and condo communities), and plans are already in place to make partial payments on the YES site an available option in the future.  By the way, the YES website is the ONLY payment option that does not allow for partial payments at this time.  Residents can always make partial payments by phone, by paying through their own bank's bill-pay system, or by mailing in a payment to YES.We further contend that complainant has more than sufficient time to pay her charges in any manner she chooses, since she lives in a complex in the city of Seattle, and Seattle city regulations mandate that due dates for third-party billers like YES must be no less than 30 days AFTER the statement date, which is the date the new bills are generated for viewing on the YES site, or to be mailed by USPS to the resident's service address.