Yes Garage Door Services, LLC

We would like to apologize for the experience endured by the customer and are sincerely disappointed that our high customer service standards were not met in this situationWe would like to offer a $reimbursement to the standard $warranty charge fee due to the inconvenienceThank you for bringing this invaluable feedback to our attentionAs a business we are always looking for ways to improve and ensure issues such as this do not happen again to another customer

We would like to apologize for the inconvenience experienced in this situationOur high customer service and quality repair standards have not been met in this instanceIn resolution we agreed to refund the warranty labor charge in fullWe stand behind our repairs and will always correct an issue that's on us do to improper installation or another factor at no chargeThank you for bringing this valued feedback to our attention and allowing us the opportunity to address this matter with the employees involved and ensure that a similar situation does not happen again

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budgetWe were able to speak with the customer on 2/2/and attempted to reach an agreement for reimbursement in resolution of the complaint however the customer only wished to lodge his complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have no record of originally replacing the customer's springs, shown on the invoice attached from the original service completed on 5/11/which the customer states is the first time they used our companyDespite this the customer's springs were replaced per our warranty terms on two
occasionsDue to the incorrect size springs, we will agree to refund the total of $for those repairs. On the invoice the customer provided from the other company, there is no documentation of the gate being improperly wired when our tech completed the service on 5/11/Further, if it was improperly wired the unit would likely have had an immediate issue rather than an issue over months laterWe have no documentation or way to verify that the motherboard issue was directly related to our work or not. Despite this, we will also offer to reimburse the customer the full $paid for the new gate control arm on 5/11/which comes to $with taxesThe total refund amount proposed in this resolve is $631.23, leaving the customer only paying for the new LM garage door opener which was installed on 5/11/which has functioned without issue since install

We were able to reach out to the customer on 10/17/and agree to a reimbursement of $in resolution of their complaint issues

We apologize for the poor service experience, our goal is for every customer to be completely satisfied and have a garage door that will function correctly for years to comeOur client service department was able to reach out to the customer and agreed to a total refund amount of $in
resolution of the customer's complaintThe reimbursement has been issued by check. Our company does not in any way misrepresent ourselves as any other company, we value this feedback to allow us to address the matter with the service technician who performed the work. We also always use brand new parts and components backed with a lifetime warrantyIt is common for brand new garage door springs to become "tarnished" after being on a technician's truck for a long time and it does not affect the functionality, but tarnished springs do not meet our quality standardsIn this situation the springs needed were not a common type of spring or size

Our company uses premium quality parts backed by a warranty you can trustWe utilize standard retail pricing and do not claim to meet or beat competitor or wholesale/online pricing for partsThe standard retail price for the spring that was needed for the customer's door was followed, however
there was a discrepancy in the labor chargeThe customer contacted our client service department on 11/15/and a $reduction was agreed to and applied to the customer's accountThey customer agreed that they were satisfied with this offer

We apologize for any and all inconvenience that the customer endured due to this experience. We strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budget. We were able to...

speak with the customer on 2/2/2018 and attempted to reach an agreement for reimbursement in resolution of the complaint however the customer only wished to lodge his complaint. Thank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the installation amount is still greater than the amount I was quoted by [redacted] on 11/12/2016. $250.00 was the maximum amount given.I will agree to that amount for the installation charge.
Regards,
[redacted]

We would like to apologize for the experience endured by the customer and are sincerely disappointed that our high customer service standards were not met in this situation. We would like to offer a $20 reimbursement to the standard $89.99 warranty charge fee due to the inconvenience. Thank you for...

bringing this invaluable feedback to our attention. As a business we are always looking for ways to improve and ensure issues such as this do not happen again to another customer.

For complete satisfaction we reached out to the customer and agreed to an additional refund of $70.38, bringing the total for the work down to $250+tax, $266.03 total.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We would like to apologize for the inconvenience experienced in this situation. Our high customer service and quality repair standards have not been met in this instance. In resolution we agreed to refund the warranty labor charge in full. We stand behind our repairs and will always correct an issue...

that's on us do to improper installation or another factor at no charge. Thank you for bringing this valued feedback to our attention and allowing us the opportunity to address this matter with the employees involved and ensure that a similar situation does not happen again.