YesTech Solution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do agree that they spent hours on the telephone One time, they had me on hold for minutes Then a tech came on the telephone and told me that they were closing for the night I was not satisfied with service and reinstalled my OS after clearing my machine The next morning, I received a telephone call from Yes-Tech asking why they could not get on my computer I told I was not satisfied with the service and reinstalled my OS And I wanted a refund of my money Their web site states they will refund the fees if one is not satisfied with their service I was told the funds would be return to my accountIn the original complaint, I noted I made several follow up calls After file the complaint with you, I have not contacted them The below communication was the second communication I received On August 25, 2015, a male called, claimed his name was ***, and claim I had not used their serviceI said, "What?" Then realized who the company was and state." I wanted my money back!" He hung up the telephone(August 25, 1108) Then I receive your message on August 28,(This message) I searched "audio editing" and founded a number of programs availableI , also searched "proving audio editing" and found a number of way to prove itToday, a male called at August 31,2015, state they will refund the money But when I asked how long will it take? The answer was it will take a while No identification of the male was given Only that he was calling for Yes Tech Regards, [redacted] ***

file ID # [redacted] Yes Tech return all funds ($499.99) before theholidays Lighting knockout my telephone system, I had to reset it.This is confirming my telephone call earlier today

We would like to get in touch with our billing team or tech team by calling ***We are always commited to provide our valueble services to consumers in exchange of timely paymentWe have delivered everything we promised and still agree to provide support as per our promiseIts really not ethical to claim back the money you have paid for the service you received without even single notification and attempt to resolve your issues with us

Hi arial, sans-serif;">This is in regards to a complaint raised by one of clients Mr [redacted] We fixed his issues related to his internet connectionI would like to make few points here we only promote our services through our website & we have clearly mentioned our policies & services on thatMr Weick called up the other day & took our servicesHe paid $ once his issues was resolvedHe again called up after few days & asked for refund however our customer service rep assured that if we were not able to fix the issue then we will look in to it & will forward this matter to or account departmentWe found that his issue was already resolved & our technicians too over hours to fix it and we also explained each step performed by our tech team We would be more than happy to provide services as it is covered under the program he paid for but it's not ethical to refund his full amount once the service has been provided We can also provide you call recordings & steps performed by technician if required Regards, [redacted] +[redacted] Manager- Operations ***@yestech.us www.yestech.us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below According to the contract I have there was no mention of me having to contact support each month for the optimization or cleanup on my computerThey did not address the issue of the security software I was charged for and never receivedI still want reimbursement for the money I paid to them for goods I never received Regards, [redacted]

First of all, We apologize for inconvenience causedWe are a customer centric company and always believe in sorting out issuesAs per the complaint, customer is suppose to give us a call every month if she wanted a free diagnosis as promised which our support team never received nor we can see any emails from herSecuritysoftware can only warn you but can not completely protect you until you don't want them to stop on any program you are accessingRefund request will not be processed

Hi This is in regards to a complaint raised by one of clients Mr *** *** We fixed his issues related to his internet connectionI would like to make few points here we only promote our services through our website & we have clearly mentioned our policies &
services on thatMr Weick called up the other day & took our servicesHe paid $499.99 once his issues was resolvedHe again called up after few days & asked for refund however our customer service rep assured that if we were not able to fix the issue then we will look in to it & will forward this matter to or account departmentWe found that his issue was already resolved & our technicians too over hours to fix it and we also explained each step performed by our tech team. We would be more than happy to provide services as it is covered under the program he paid for but it's not ethical to refund his full amount once the service has been provided. We can also provide you call recordings & steps performed by technician if required. Regards, *** *** +1888*** Manager- Operations ***@yestech.us www.yestech.us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do agree that they spent hours on the telephone One time, they had me on hold for minutes Then a tech came on the telephone and told me that they were closing for the night I was not satisfied with service and reinstalled my OS after clearing my machine The next morning, I received a telephone call from Yes-Tech asking why they could not get on my computer I told I was not satisfied with the service and reinstalled my OS And I wanted a refund of my money Their web site states they will refund the fees if one is not satisfied with their service I was told the funds would be return to my accountIn the original complaint, I noted I made several follow up calls
After file the complaint with you, I have not contacted them The below communication was the second communication I received On August 25, 2015, a male called, claimed his name was
***, and claim I had not used their serviceI said, "What?" Then realized who the company was and state." I wanted my money back!" He hung up the telephone(August 25, 1108) Then I receive your message on August 28,(This message) I searched "audio editing" and founded a number of programs availableI , also searched "proving audio editing" and found a number of way to prove it.
Today, a male called at August 31,2015, state they will refund the money But when I asked how long will it take? The answer was it will take a while No identification of the male was given Only that he was calling for Yes Tech
Regards,
*** ***

First of all, We apologize for inconvenience causedWe are a customer centric company and always believe in sorting out issuesAs per the complaint, customer is suppose to give us a call every month if she wanted a free diagnosis as promised which our support team never received nor we can see
any emails from herSecuritysoftware can only warn you but can not completely protect you until you don't want them to stop on any program you are accessingRefund request will not be processed

First of all, We apologize for inconvenience caused. We are a customer centric company and always believe in sorting out issues. As per the complaint, customer is suppose to give us a call every month if she wanted a free diagnosis as promised which our support team never received nor we can see any...

emails from her. Securitysoftware can only warn you but can not completely protect you until you don't want them to stop on any program you are accessing. Refund request will not be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do agree that they spent 4 hours on the telephone.  One time, they had me on hold for 45 minutes.  Then a tech came on the telephone and told me that they were closing for the night.  I was not satisfied with service and reinstalled my OS after clearing my machine.  The next morning, I received a telephone call from Yes-Tech asking why they could not get on my computer.  I told I was not satisfied with the service and reinstalled my OS.  And I wanted a refund of my money.  Their web site states they will refund the fees if one is not satisfied with their service.    I was told the funds would be return to my account. In the original complaint, I noted I made several follow up calls.  After file the complaint with you, I have not contacted them.  The below communication was the second communication I received.  On August 25, 2015, a male called, claimed his name was [redacted], and claim I had not used their service. I said, "What?"  Then realized who the company was and state." I wanted my money back!" He hung up the telephone. (August 25,2015  1108) Then I receive your message on August 28,2015. (This message)  I searched "audio editing" and founded a number of programs available. I , also searched "proving audio editing"  and found a number of way to prove it. Today, a male called at 1150 August 31,2015, state they will refund the money.  But when I asked how long will it take?  The answer was it will take a while.  No identification of the male was given.  Only that he was calling for Yes Tech.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to the contract I have there was no mention of me having to contact support each month for the optimization or cleanup on my computer. They did not address the issue of the security software I was charged for and never received. I still want reimbursement for the money I paid to them for goods I never received.
Regards,
[redacted]

We would like to get in touch with our billing team or tech team by calling 844 814 [redacted]. We are always commited to provide our valueble services to consumers in exchange of timely payment. We have delivered everything we promised and still agree to provide support as per our promise. Its really not ethical to claim back the money you have paid for the service you received without even single notification and attempt to resolve your issues with us.

Hi
 
arial, sans-serif;">This is in regards to a complaint raised by one of clients Mr [redacted] We fixed his issues related to  his internet connection. I would like to make few points here
 
we only promote our services through our website & we have clearly mentioned our policies & services on that. Mr Weick called up the other day & took our services. He paid $499.99
 
once his issues was resolved. He again called up after few days & asked for refund however our customer service rep assured that if we were not able to fix the issue then we will look in to it & will forward this matter to or account department. We found that his issue was already resolved & our technicians too over 4 hours to fix it and we also explained each step performed by our tech team. 
 
We would be more than happy to provide services as it is covered under the program he paid for but it's not ethical to refund his full amount once the service has been provided.
 
 
We can also provide you call recordings & steps performed by technician if required. 
 
 
Regards,
 
[redacted]
 
+1888[redacted]
 
Manager- Operations
 
[redacted]@yestech.us
 
www.yestech.us

file ID #[redacted] Yes Tech return all funds ($499.99) before theholidays.  Lighting knockout my telephone system, I had to reset it.This is confirming my telephone call earlier today.