Yesterday's Tractor

Dont order from this company if you need them to put any kind of rush on a part. I recently called and the gentleman I spoke to was polite and even told me and I quote "i am dangerously close" to the warehouse. Explained my tractor is broke down in the woods in a flood plain and how we have rain all weekend. Told me part will be here and blah blah blah. No need to rush it and oh its $98 to overnight 2 parts the size of ink pens. I WILL NOT ORDER FROM THIS SITE AGAIN. HORRIBLE CUSTOMER SERVICE. COULDNT EVEN JUST LET ME PICK THE PARTS I NEED UP AT THE WAREHOUSE AN HOUR AND HALF AWAY. PATHETIC...TOOK 2 DAYS TO EVEN PUT THE 2 TINY PARTS IN A PACKAGE AND CREATE A LABEL EVEN AFTER I SPOKE TO THE GUY. MOST COMPANIES WOULDVE CALLED THE WAREHOUSE AND SAID HRY I NEED THESE TO GET PULPED RIGHT AWAY. NOT YT. THEY JUST DIDNT CARE.

Several errors were made by our supplier for which we take full responsibility.  In the end the engine kit was completely out of stock.To remedy the error we sent the correct kit to the customer through another supplier for which our cost was twice what the customer paid.  We did this...

in good faith because the original error was ours.This engine kit was sent overnight UPS and we asked the customer to call to verify all was correct. UPS tracking shows the kit was delivered on Friday, and despite numerous calls to the customer we have not received a call back nor have they answered our calls.He was sent a pre-paid UPS return label for the return of the incorrect parts received.We thought we made it clear to the customer that we refunded his shipping charges due to our error.  We sent him a $500 engine kit for his payment of $276, told the customer that we were correcting the problems with our supplier for the first two errors and how sorry we were for the wrong kit being sent. We followed-up to ensure everything was correct with the most recent shipping.  We do not understand why the customer proceeded to file a Revdex.com complaint, but we feel we did everything we could to resolve the issue.Thank you.

Although we stand behind our policy of shipping most parts within one business day, this is our busiest time of year and sometimes things can and do go wrong.  We apologize to [redacted] for the delay in receiving his parts.  We have credited his [redacted] purchase in full, for both the tractor...

parts he received from us and the shipping costs.  An email was sent to him via our [redacted] account notifying him of the credit and we wish him all the best with his tractor.

I corresponded with [redacted] regarding the issue prior to receiving the Revdex.com notice.  Here is a recap:  I apologized on behalf of the company for her experience and assured her that all of our customer representatives have extensive training and monthly refresher meetings in order to provide...

the best customer service we can.  In the event that something does go wrong like this we strive to make things right with the customer.  To this end [redacted] was fully refunded for her purchase and I had the part she needed sent to her free of charge using UPS 2nd day air shipping, also free of charge.  I hope she will give us another chance the next time she needs something, if not I completely understand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I'm sorry your experience was a poor one.  For 24 years we have strived to stand behind our customers no matter who is at fault - because we love old tractors and the people who own them.  We continuously work with our employees to ensure the best customer service possible.A payment was...

sent this morning for $87.00 through our administrative paypal account to your email address used to place the order: [redacted]@gmail.com - please let me know if you did not receive it.  Kim

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]