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Yeti Cycles, LLC

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Reviews Yeti Cycles, LLC

Yeti Cycles, LLC Reviews (2)

On August 7th the warranty claim was submitted by [redacted] at [redacted] Upon review of the claim, it was immediately apparent the underside of the BB of the bike frame had taken either a single large or repeated impacts causing paint chipping and likely damage to the carbon This type of damage is not covered under warranty as a "free replacement" because it is not considered defective or a manufactures defect Our no fault crash replacement policy extends highly discounted frames or frame parts to customers in the event of a crash or impact that is not considered a defective I provided these details of my evaluation to [redacted] and also mentioned that I was out of stock on a direct replacement for the customers frame If interested, I could upgrade the customer to a current model inline product On August 10th, [redacted] at [redacted] replied to this offer via email with some questions the customer (***) had I replied and answered all questions This was the last communication I had with the shop or customer and the warranty claim stood “in progress” By Sep 1st with no further responses, I closed the claim with status of “decline” which means if need be, it can be re-opened However, the customer actually decided to take the offer of the upgraded frame that was offered and paid the shop in full on August 13th No one at the shop called or emailed us to confirm and place the order On September 22nd, the customer [redacted] started inquiring with both our customer service and warranty departments at Yeti Cycles as well as [redacted] regarding the pending orderThis was the first time we were informed that they placed the order with [redacted] We personally reached out to [redacted] on September 26th and offered our apologies for the way she was mistreated by [redacted] , and felt it was right to offer her a gift of a free apparel kit, and send to her at no charge, a pair of shorts, jersey, and hat which she picked out from our website later I called the bike shop [redacted] to explain everything that had happened and to ask why there was no communication and why the customer paid in full but the shop never called/emailed to place the order, their response was to the degree of, they got busy and forgot to call and order This is absolutely unacceptable and should not have had any blame on the business of Yeti Cycles

On August 7th the warranty claim was submitted by [redacted] at [redacted].  Upon review of the claim, it was immediately apparent the underside of the BB of the bike frame had taken either a single large or repeated impacts causing paint chipping and likely damage to the carbon. ...

This type of damage is not covered under warranty as a "free replacement" because it is not considered defective or a manufactures defect.  Our no fault crash replacement policy extends highly discounted frames or frame parts to customers in the event of a crash or impact that is not considered a defective.  I provided these details of my evaluation to [redacted] and also mentioned that I was out of stock on a direct replacement for the customers frame.  If interested, I could upgrade the customer to a current model inline product.  On August 10th, 2017 [redacted] at [redacted] replied to this offer via email with some questions the customer ([redacted]) had.  I replied and answered all questions.  This was the last communication I had with the shop or customer and the warranty claim stood “in progress”.  By Sep 1st 2017 with no further responses, I closed the claim with status of “decline” which means if need be, it can be re-opened.   However, the customer actually decided to take the offer of the upgraded frame that was offered and paid the shop in full on August 13th 2017.  No one at the shop called or emailed us to confirm and place the order.  On September 22nd, 2017  the customer [redacted] started inquiring with both our customer service and warranty departments at Yeti Cycles as well as [redacted] regarding the pending order. This was the first time we were informed that they placed the order with [redacted]. We personally reached out to [redacted] on September 26th 2017 and offered our apologies for the way she was mistreated by [redacted], and felt it was right to offer her a gift of a free apparel kit, and send to her at no charge, a pair of shorts, jersey, and hat which she picked out from our website.   later I called the bike shop [redacted] to explain everything that had happened and to ask why there was no communication and why the customer paid in full but the shop never called/emailed to place the order, their response was to the degree of, they got busy and forgot to call and order.  This is absolutely unacceptable and should not have had any blame on the business of Yeti Cycles.

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Address: 600 Corporate Circle, #D, Golden, Colorado, United States, 80401

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