YETI

Hi Maria, Thank you for reaching out to us at YETI! We apologize for any confusion that might have been created throughout your conversation with usAs a standard part of our warranty replacement process, we do require the defective unit to be received back by our team to inspectThat being said, we would never repair a cooler and ship it back to youWe can assure you that every item that is replaced under our warranty is done so using a brand new unit from our warehouseAs discussed on 2/5, we are more than happy to provide a pre-paid FedEx label for your return and will promptly ship your new cooler out once the old product is receivedI am also more than happy to ship you a box for your return and can also schedule a FedEx pick up for your convenience, if neededWe look forward to assisting you with your replacement! Thank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue has been resolved and I have been fully reimbursed by YetiThank you Regards, [redacted]

Hello,YETI appreciates the opportunity to respond to the Consumer’s complaintThe Consumer contacted YETI in August and informed YETI he wished to return his order consisting of four coolers for a refundYETI’s return policy allows consumers to return products new and unused, in original packaging, within days of purchase for refund or replacementThe product being refunded or replaced must first be received by YETI before the refund or replacement item is issuedIn accordance with YETI’s return policy, the YETI customer service representative created four prepaid FedEx shipping labels for Consumer to use to return the coolers to YETIThe Consumer was sent the labels and informed a refund would be issued once YETI received the coolersSeveral weeks after the initial exchange with the Consumer, the YETI customer service team reached out to the Consumer to inform him that he was nearing the end of his 30-day return period and that he should drop the products off with FedEx using the shipping labels provided by YETI in order to return them and receive his refundThe Consumer informed YETI he had already dropped the products off with FedEx several weeks priorThe customer service team attempted to trace the labels Consumer had been providedFedEx tracking showed only one label, # [redacted] , had been received by FedEx on September On October 3, an empty envelope weighing pounds with label # [redacted] attached was received at YETI HeadquartersA YETI customer service representative contacted FedEx who confirmed only one label has been used, that the remaining three have not been scanned in at any FedEx location, and that it would not be possible to return all four products under one labelYETI then contacted Consumer and informed him that in order to receive a refund all product must be received by YETIYETI has not received any of the products from Consumer and Consumer has not provided YETI with any documentation showing the products were shipped to YETIYETI is not able to offer refunds on products that are not returned Thanks,***

Complaint: [redacted] Was called a [redacted] by representative I am rejecting this response because: Regards, [redacted]

Hi [redacted] , I hope you’ve had a great week and we apologize for any confusion that you might have had in regards to our shippingAs stated on our website (https://www.yeti.com/shipping-and-returns.html) “orders placed after 10:AM CT will require an additional business day for processing”That said, anything after this time period will be processed the next day, and shipped the day after Another option that we would be happy to assist with would be locating the specific product you are looking for at one of our many retail partners in your areaIn the future, please give us a call and we would be happy to help you locate the product and find the quickest option in regards to getting it to you! Please let us know if we can assist with anything further Thanks, ***

Hi [redacted] ,I am sorry for the inconvenience we may have caused you and would like to speak with you further so we can get this warranty claim completed for you I tried reaching you by phone today but was unable to leave you a messageThe pictures you submitted for your warranty request were already in our recordsWe cannot send you a replacement cooler until your's received and inspected given the previous informationI can't change that return process however I can send you a box to help accommodate your exchange if that is still needed Additionally, it appears this was a cooler you very recently purchased from a dealerI would be happy to also reach out to the dealer with whom you purchased your product to help in accommodating a direct exchange if possibleNo need for a box or any worries about not receiving a replacement cooler if we can do this through a dealerYou can contact me directly at [redacted] or call in to our main line at [redacted] and ask to speak with me for further assistance.Kind Regards,Tell us why here

Complaint: [redacted] I am rejecting this response because:Unfortunately, Yeti is not making this issue correct There are several factors that need to be addressed First, my bottle clearly shows the company(yeti) engraved into the bottle in the cap and on the bottle itself Second, the bottle included a warranty card directly from you The phone number matches the company as well as the terms and conditions If my bottle has your company name and logo, it should have been accepted for a rma with no questions asked (other then proof of purchase) Why would yeti sell products to other distributors with their name on them and say we wont honor the warranty? This sounds a bit concerning and seems odd If a company truly believes in there products they would make things right honor the warranty Why would you sell products to other retailers and not accept them as your own? This is appalling I will not accept buying a Yeti product at a discount now or in the future If yeti would have accepted the replacement for both bottles in the first place, I would not had to order a bottle from a different company Your bottles were clearly defective by manufacturing defects Unfortunately, this was not the case and I had to order a bottle from a different manufacture that will honor there warranty on the bottles unlike yours This is wrong that you are refusing to stand by your products and are miss representing your company Yeti needs to re adjust there company valuesWhen you expect to pay a decent amount of cash for a product, you expect quality Unfortunately your bottles cost over $per bottle and quality was not there It was money tossed down the drain and unfortunately, your bottles did not last months My second bottle did not even last months Why would Yeti put there name on products and say there are not theirs? Why was your name on the product in the first place??? I am requesting compensation for $for a bottle that I had to purchase from someone else If Yeti would have accepted the rma the first time by, I would not had to purchase a different bottle This issue needs to be addressed If you do not honor your products with your name on them then why would you sell them in the first place? [redacted]

Complaint: ***
I am rejecting this response because: That was not stated until after I had placed the order in the confirmation email as well as I called and the CS operator just told me what I wanted to hear and rushed me off the phoneI’m not accepting the fact you are just going to send me emails stating your rules when the fact was it was not displayed to me until AFTER I placed my order in the confirmation email, plus it’s been a week and you are now just getting back to an upset customer that mind wthis was their first order with yetiFirst time buyer and never seen such a headache and mess, along with rude customer serviceI had reached out to the company the same dayThis is unacceptable
Regards,
*** ***

Hi ***, Thank you for taking the time to follow up with us at YETI! We apologize for the confusionOur custom shop only customizes product that is new and purchased directly through YETIIf you have any further questions or need clarification on anything please do not hesitate to follow
up! Thank you,***
***

Complaint: ***
I am rejecting this response because: The business does not make sense at all said I don’t need to send the item back now they’re saying I need to send the item back well the item is in the trash my husband threw it away yesterday because it’s very dangerous to have around our young toddler child who is disabled so under the warranty it should be replaced immediately as stated that you will do with out returning item in first paragraph above the item does not need to be returned but then you said it needs to be returned so no I’m not going to except what you said I’m going to except a new one and that’s it because the old one has already been disposed of as of last night because again it closed on my childs hands because of defect remember.thank you
Regards,
*** ***

** *** Thank you for providing this valuable feedback on your experience with your Rambler We now have what we call a MagSlider lid available for our Rambler tumblersThis magnetic design allows for a splash proof experience while, as you mentioned, contributes to the Rambler’s
temperature retaining capabilities, both hot and coldThat said, we would still like to take some time to chat for a couple minutes to see if there is potentially something else going on with your RamblerWhen you have a chance, please feel free to give me a call at *** We look forward to getting you taken care of!

Hi ***, Thank you for taking the time to follow up with us on your experienceOur Military and First Responder Program allows active duty military, veterans, police officers, fire fighters, and many more the opportunity to purchase select YETI product at a 20% discountSome product, such
as new releases and limited edition, fall into this 'select' category and will not be eligible for any of our discount programsWe apologize for any confusion that this has created and would be more than happy to go over this in greater detail if you would like. We can be reached at ***. Thank you and have a fantastic weekend!***

Hi *** We received a letter about ID *** and I wanted to follow up with you about what we have done with the customerUpon receiving the letter on 2/29/from Revdex.com we reached out to Mr*** and left a voicemail which he has still not returned the callMr*** emailed us on
12/29/15, 1/2/16, and 1/6/15. Due to extreme email and call volume it took us until 1/6/to reply to his email which came back to us twice with the following error message: Delivery to the following recipient failed permanently:
*** Technical details of permanent failure: DNS Error: Address resolution of detailed-cleaning.comfailed: Domain name not found We were not able to contact Mr*** as we had no other method to reach him. We will be sending out a replacement YETI Colster as well as his replacement latches to the address that was list on the Revdex.com letter we have received. That address is as follows; *** ***
** *** ***
*** ** *** Please advise if there is any other information that we provideKind Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Unfortunately, Yeti is not making this issue correct.  There are several factors that need to be addressed.  First, my bottle clearly shows the company(yeti) engraved into the bottle in the cap and on the bottle itself.  Second, the bottle included a warranty card directly from you.  The phone number matches the company as well as the terms and conditions.  If my bottle has your company name and logo, it should have been accepted for a rma with no questions asked (other then proof of purchase).  Why would yeti sell products to other distributors with their name on them and say we wont honor the warranty?  This sounds a bit concerning and seems odd.  If a company truly believes in there products they would make things right honor the warranty.  Why would you sell products to other retailers and not accept them as your own?  This is appalling.  I will not accept buying a Yeti product at a discount now or in the future.  If yeti would have accepted the replacement for both bottles in the first place, I would not had to order a bottle from a different company.  Your bottles were clearly defective by manufacturing defects.  Unfortunately, this was not the case and I had to order a bottle from a different manufacture that will honor there warranty on the bottles unlike yours.  This is wrong that you are refusing to stand by your products and are miss representing your company.  Yeti needs to re adjust there company values. When you expect to pay a decent amount of cash for a product, you expect quality.  Unfortunately your bottles cost over $30.00 per bottle and quality was not there.  It was money tossed down the drain and unfortunately, your bottles did not last 6 months.  My second bottle did not even last 2 months.  Why would Yeti put there name on products and say there are not theirs?  Why was your name on the product in the first place???  I am requesting compensation for $55.00 for a bottle that I had to purchase from someone else.  If Yeti would have accepted the rma the first time by, I would not had to purchase a different bottle.  This issue needs to be addressed.  If you do not honor your products with your name on them then why would you sell them in the first place?
[redacted]

Hi Maria,  Thank you for reaching out to us at YETI! We apologize for any confusion that might have been created throughout your conversation with us. As a standard part of our warranty replacement process, we do require the defective unit to be received back by our team to inspect. That being...

said, we would never repair a cooler and ship it back to you. We can assure you that every item that is replaced under our warranty is done so using a brand new unit from our warehouse. As discussed on 2/5, we are more than happy to provide a pre-paid FedEx label for your return and will promptly ship your new cooler out once the old product is received. I am also more than happy to ship you a box for your return and can also schedule a FedEx pick up for your convenience, if needed. We look forward to assisting you with your replacement! Thank you,[redacted]

Hi [redacted],I am sorry for the inconvenience we may have caused you and would like to speak with you further so we can get this warranty claim completed for you.  I tried reaching you by phone today but was unable to leave you a message. The pictures you submitted for your warranty request were...

already in our records. We cannot send you a replacement cooler until your's received and inspected given the previous information. I can't change that return process however I can send you a box to help accommodate your exchange if that is still needed.  Additionally, it appears this was a cooler you very recently purchased from a dealer. I would be happy to also reach out to the dealer with whom you purchased your product to help in accommodating a  direct exchange if possible. No need for a box or any worries about not receiving a replacement cooler if we can do this through a dealer. You can contact me directly at [redacted] or call in to our main line at [redacted] and ask to speak with me for further assistance.Kind Regards,Tell us why here...

Good Afternoon [redacted], Thank you so much for taking the time to share your feedback regarding your warranty experience. I am so sorry to hear that you are having trouble with the bottles that you purchased. While we try to make our exchange process as streamline as possible, we are only able to...

exchange a product if it was purchased through YETI.com or one of our authorized dealers. Outside of those dealers, we are unable to confirm the authenticity of the product. I would suggest reaching out to the original seller on Amazon for a refund or exchange. While we are not able to meet your request, I hope that the option above has a positive outcome. We would also like to offer a one time discount on a YETI bottle should you like to purchase directly from us. Please feel free to reach me at [redacted] to get this order started. If I can help with anything else, please do not hesitate. Thank you again for reaching out and we hope you have a great rest of the week,  [redacted]Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The issue has been resolved and I have been fully reimbursed by Yeti. Thank you.
Regards,
[redacted]

Complaint: [redacted]
Was called a [redacted] by representative. 
I am rejecting this response because:
Regards,
[redacted]