YI Technology

My name is [redacted] ,? a customer service representative for YI TechnologyI am contacting you in regard to ID [redacted] from a customerWe have pulled information regarding the ticket number from our customer service system? and found the event: ? The customer ordered the Home 1080P security camera from our website on the 18th of August which was delivered to her resident on the 22ndHer first e-mail to our team was made on the 23rd and a return label was issued on the 24th after an attempt to troubleshoot the issueThe return label was used and product was returned on the 28thWe have issued the "full refund" on the 29th (today for us)? which was requested on the complaint form.? ? After reading over the email conversation between our technician and the customer,? I? noticed one key thing which kept the problem from being resolved; the wording of "YI? Home? 2"Both side seem to have? misinterpreted which camera the other was speaking of which hindered the troubleshooting processOur company has a Home 1080P and a Home 2? 1080p, due to this miscommunication we were unable to resolve the issue in the day the? customer sent an email to our support teamAgain, we issued a return label after a day of the request and were waiting for the product to be returned to our facility before refunding.? ? Please let me know if you have any additional request of information? [redacted]

My name is *** ***, a customer service representative for YI TechnologyI am contacting you in regard to ID *** from a customerWe have pulled information regarding the ticket number from our customer service system and found the event: The customer ordered the Home 1080P
security camera from our website on the 18th of August which was delivered to her resident on the 22ndHer first e-mail to our team was made on the 23rd and a return label was issued on the 24th after an attempt to troubleshoot the issueThe return label was used and product was returned on the 28thWe have issued the "full refund" on the 29th (today for us) which was requested on the complaint form. After reading over the email conversation between our technician and the customer, I noticed one key thing which kept the problem from being resolved; the wording of "YI Home 2"Both side seem to have misinterpreted which camera the other was speaking of which hindered the troubleshooting processOur company has a Home 1080P and a Home 2 1080p, due to this miscommunication we were unable to resolve the issue in the day the customer sent an email to our support teamAgain, we issued a return label after a day of the request and were waiting for the product to be returned to our facility before refunding. Please let me know if you have any additional request of information *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***? ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My name is [redacted], a customer service representative for YI Technology. I am contacting you in regard to ID [redacted] from a customer. We have pulled information regarding the ticket number from our customer service system and found the event:   The customer ordered the Home 1080P...

security camera from our website on the 18th of August which was delivered to her resident on the 22nd. Her first e-mail to our team was made on the 23rd and a return label was issued on the 24th after an attempt to troubleshoot the issue. The return label was used and product was returned on the 28th. We have issued the "full refund" on the 29th (today for us) which was requested on the complaint form.    After reading over the email conversation between our technician and the customer, I noticed one key thing which kept the problem from being resolved; the wording of "YI Home 2". Both side seem to have misinterpreted which camera the other was speaking of which hindered the troubleshooting process. Our company has a Home 1080P and a Home 2 1080p, due to this miscommunication we were unable to resolve the issue in the day the customer sent an email to our support team. Again, we issued a return label after a day of the request and were waiting for the product to be returned to our facility before refunding.    Please let me know if you have any additional request of information.   [redacted]