From: john d [redacted] arial, sans-serif;">Date: Thu, Nov 19, at 8:PMSubject: incident [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> in the beginning of the message he says he knows I mentioned flawswhich shows I said usedlater I tried to explain to him againits a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty I sold him the guitar for less who complains about getting a lower price which was plus tax and a guitar case I sold below my cost which was not rippedThere was nothing wrong with the guitarhe keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neckI'm just going to included the full conversation I'm not giving him a dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later I tried to offer many options for a full refund But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?sorry but my children will always come firstThats just plain ignorant I did all I could to try and please this guywith a full refund I'm not offering anything anymoreI'm not giving him dollars to pay for his pickups that HE CHOOSE to change out Me is my return message to himThank you john Hi John weren't you able to get a chance to get a price & a picture of the left handed [redacted] ? [redacted] OCT 23RD, 4:21AM ME--I tagged you in it yesterday OCT 23RD, 12:47PM I didn't get a chance to check my notificationsThanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $I'd take it! Is there any room on this John? ME--Let me look when I get back to the shop I'll message you Ok I can stop by on my way back from ***I got an LP for a great deal with a hard case but I don't like the thinner body or the & [redacted] But I start looking around I'd like to see what you could dobefore OCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitarI just looked at the numbers OCT 23RD, 8:52PM Thank you again, it was nice meeting you and your wifeOCT 23RD, 10:51PM Hi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out nowIt sounds much better & looks like it's built much betterOCT 25TH, 8:54PM Hi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted] ? Seems the factory striped mineI noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up ME--I can fix the screws [redacted] not a problemI'll look into the pickups for youOh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticon OCT 25TH, 10:40PM John do you have another hard case for $like mine? I'm looking at ***'s & hers doesn't fit as tight as mineI was concerned that might be bad & only have days left to take hers back to [redacted] ***OCT 26TH, 2:52AM ME--That was the last one I had like that sorry OCT 26TH, 10:39AM ME--And I sold it below my costOCT 26TH, 1:25PM Oh okJust thought I'd askThe only inexpensive [redacted] I found with tan were the [redacted] *How will you be able to get the stripped screws tightened up? longer ones? is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would stripIt's the screws that hold down the plastic around the pickups that screw into the wood ME--That should be an easy fix OCT 26TH, 4:11PM ME--bring it in when you have a chance OCT 26TH, 5:27PM Hi John I stopped at ***'s on my way home & picked up some #x 3/stainless for the bridge & #x 1/2" for the neckJohn did you see how much the [redacted] brigde & Neck tan humbucker pickups are? cream ME--Not yet [redacted] ok OCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckers OCT 27TH, 9:11PM [redacted] like what comes with the [redacted] that has the cream color bobbinsI thought [redacted] was the name? ME--No its a typeOhI don't know but they are like thisI found them on *** [redacted] OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad price I called [redacted] & talked to themI asked if they were real & who makes themThey said they don't know either & they don't sell themI asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of stickerThey said the og one was removed because it didn't pass inspection because of one thing or anotherThat explains the screw mishapHappy Birthday I hope you have a good day! Give me a call if you have a second [redacted] ok NOV 5TH, 1:18AM Hi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off [redacted] contacted [redacted] & they said Hello ***, Thanks for sending the pictures The [redacted] Standard that you purchased is a real [redacted] guitar The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar This is why “Used” is stamped on the headstock of the guitar now The dealer refurbished the guitar and then sold the guitar through their own sales network The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted] Thanks, [redacted] Customer Service [redacted] Brands1-800-[redacted] I'm not feeling I got a deal after paying $& now finding out the same left handed guitar new cost $with a warrantyI understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $savingsThat's not muchNOV 5TH, 3:46AM ME-- [redacted] I told you everything about the guitar up front Prices change on everything all the timeIf I worried about the price of something after I bought it and checked I would go insaneYou saved almost dollarsThey charge sales tax on top of thatI included thatI sold you a hardshell case below my costTrying to help you outI also told you if you had any problems bring it inSo I did give you a warranty You had a screw issue on the pickup ring you choose to fix it yourselfMy tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no chargeBench time is dollars an hourPlus offered to adjust your neck at no chargeNobody does that for free because it is a riskBecause we're one of the best at taking care of fixing issues people bring there musical gear hereI also called kns to put your mind at easeOver a guitar you took backSo you didnt worrySo in closing I don't feel your being very fair on saying you only save d dollars thats not trueI offered and gave you more then they or anybody else ever wouldNOV 5TH, 3:36PM John when I first bought it I looked it up & it was $on [redacted] & [redacted] You never said it was used or stamped usedI did have a hard shell case [redacted] from [redacted] for $& you made the comment you don't know how they did that priceI figured I'd return it & give you the business since I was buying the guitar from youI appreciated you calling themYou said you charge me $for a neck adjustmentYour right on the taxAnd for that I'm wrongBut you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grainI treated it twiceI like to learn & do my own work so I don't have to pay anyone as I did with computer repairI'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for itI intend on doing my own work & it gave me a feeling that maybe there's an issue with itIf I ever go to sell this I'm going to take a big hit because it's stamped used [redacted] sent me another reply & said: Hello ***, The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar It would’ve also covered the electronics in the guitar for year It’s safe to use the [redacted] guitar polish on the guitar The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all Once that guitar has been stamped “Used” by [redacted] , it’s considered a 2nd hand guitarWhich it’s no longer bound to [redacted] ’s inventory records or warranty policyThanks for contacting us, [redacted] Customer Service [redacted] Brands1-800-[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted] Plus I'll be charged $an hourTHU 5:18PM [redacted] I told you it was stamped used and why it wasI,m not going to get upset because I was honest and upfront with youI told you if you had a problem bring it in and we would takecare of itThat is a warrantyAnd that runs for a year from date of purchaseIf you understood craftsman part from what they are talking aboutThey,re talking about if the body didnt dry right and it cracksThey dont warranty if you adjust the truss rod and mess it upMy tech was talking about your ibanez truss rodNot the [redacted] That [redacted] is in perfect conditionI cant help if [redacted] buys guitars and all the sudden drops the priceIm a little store .I buy and sell it for as cheap as I can The lemon oil is to condition the neck to help avoid cracking of the fretboardIt wont remove wax build up that has to be cleaned with a brush and other chemicalsYou bough a great guitar that will give years of enjoyment without issue There is nothing in the musical world that covers everything for life The word lifetime warranty is just thatWordingThey,re banking on the wood or whatever never having issues I sell total extra coverage warranties that go up to two yearsI never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of chargeI don't understand why you're worried about selling itDidn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell itYou put it on consignment and tell us what you would like to get for itFRI 12:53AM No John you never did disclosed thatI would remember that & so would ***I would NEVER had paid that much for "used" I think I should be the one upset for over paying [redacted] gives a life time warranty on workmanship year on partsI understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted] ***They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice [redacted] did not drop the price nor did [redacted] Their price was $on Oct22nd & the 23rd the day I bought yoursI looked it up before & afterI bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil isThere's no reason for there to be wax on that fretboardYour tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there [redacted] said the sameYour tech also said he went over the guitar he did not put new strings on it or clean itThis bothers me that it's stamped used & was not disclosed to meA used guitar is well below what I paidI bought [redacted] used & have no problem with thatI paid a great price for a great used guitarI bought this under the understanding it was NEWIn fact you said you never said $& insisted you said $I attached a picture you posted with your writingKnowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a small rub marks where there are brown spots showing through the black on the back bottom & side corners of the bodySorry but I would NEVER buy used for that price! FRI 2:52AM ME-- [redacted] im going to try and break this down you paid plus tax comes to On the phone you asked for a picture I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys themGoes over them and dealers buy from there warehouseBut since I cant record audio without making the party aware I cant prove the phone conversationFRI 6:33AM ME--I have a percent restocking fee if you want to return the the guitar and caseThat sign hangs on my wallSo that is also an option for youFRI 2:03PM You NEVER told me thatThat would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it tooI've been around the block JohnThere is more options then that ME--I'm done with this ***If you want to return it return it ME--What other option is other then returning it? FRI 5:35PM That's fine John Some money back would be nice but I know that's not going to happen with youSo I will use my other avenues availableThanks for your great customer service! ME--How is a full refund some money back? I'm not paying a 10% restocking feeThat's loosing moneyNot to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted] So there's my problem ME-- [redacted] your not reading this right I said full refund Ok my mistakeI was going off what you said before plus I did not say I changed out the humbucker & the strings ME-- [redacted] just bring the guitar and case up now and I will hand you dollars I need to put the old humbucker back in first ME--changed the humbucker? You didn't tell me that ME--You been some many different things I can't follow half the time what your talking about Saying ME--Now I'm trying to scroll thisSo now this changes things John I did tell you thatPLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted] John I don't know why your having a hard time following anythingI spoke typed correctlySAT 8:08AM ME--Anyway I just want my stuff back and this over withWhat time are you bringing itI want my tech here to check the wiring and pots to make sure it is correct and not done wrongSAT 12:15PM ME--Still waiting to hear back from you? SAT 1:54PM Costing me money in gas & miles & my time & strings + my labor ME--What are you talking about I'll I'm going to say is I was advised on what to do to protect myself ME--I offered a full refund on the purchaseI knowI don't trust you at this pointI'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cash SAT 3:14PM ME--Well I dont know what else there is to sayYou keep coming up with excuses not to return it I just offered to pick it up, no response its all I can doSo either bring it back for a refund Have your dad bring it back or I can meet him in ashland at turkey hill Or keep itWED 7:37PM The reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrumentIn many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from ***, and really should be disclosed to the public when purchasingI would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrumentReasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics ME--i told you TWICE why it was stamped usedi offered you a full refundeven thou you didn't DISCLOSE you altered the pickupsthen wanted some form of compensation from what I gathered by you saying your time, your gas when you finally did decide to tell methen say the pickup was scratched for something YOU choose to changeI sold you a guitar at a lower price because you ask if I could do better on the phonei did, you complained about thatwhy I dont knowi sold you a hardshell case below my costyou didnt seem to mind me lossing money trying to give you a great deal and make you happyi tried to offer you a refundagain that didnt do I offered to PICK IT UPnothing I offered to meet your dad or someone else to pick it upagain nothingI did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchaseThe [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitarI will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale! That quote about [redacted] is from a website I found! I compiling info to support my case! Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
From: john d [redacted] Date: Thu, Nov 19, at 8:PMSubject: incident [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>in the beginning of the message he says he knows I mentioned flawswhich shows I said usedlater I tried to explain to him againits a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty I sold him the guitar for less who complains about getting a lower price which was plus tax and a guitar case I sold below my cost which was not ripped.There was nothing wrong with the guitarhe keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.I'm just going to included the full conversation I'm not giving him a dollars because he decided he wanted to change out the pickups and didn't mention that till weeks laterI tried to offer many options for a full refund But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?sorry but my children will always come firstThats just plain ignorant I did all I could to try and please this guywith a full refund I'm not offering anything anymoreI'm not giving him dollars to pay for his pickups that HE CHOOSE to change outMe is my return message to him.Thank you johnHi John weren't you able to get a chance to get a price & a picture of the left handed [redacted] ? ***OCT 23RD, 4:21AM ME--I tagged you in it yesterdayOCT 23RD, 12:47PMI didn't get a chance to check my notificationsThanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $I'd take it!Is there any room on this John? ME--Let me look when I get back to the shop I'll message youOk I can stop by on my way back from ***I got an LP for a great deal with a hard case but I don't like the thinner body or the & [redacted] But I start looking around I'd like to see what you could do.beforeOCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitarI just looked at the numbersOCT 23RD, 8:52PMThank you again, it was nice meeting you and your wife.OCT 23RD, 10:51PMHi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out nowIt sounds much better & looks like it's built much better.OCT 25TH, 8:54PMHi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted] ? Seems the factory striped mineI noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up ME--I can fix the screws [redacted] not a problemI'll look into the pickups for you.Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticonOCT 25TH, 10:40PMJohn do you have another hard case for $like mine? I'm looking at ***'s & hers doesn't fit as tight as mineI was concerned that might be bad & only have days left to take hers back to [redacted] ***.OCT 26TH, 2:52AM ME--That was the last one I had like that sorryOCT 26TH, 10:39AM ME--And I sold it below my cost.OCT 26TH, 1:25PMOh okJust thought I'd askThe only inexpensive [redacted] I found with tan were the [redacted] *How will you be able to get the stripped screws tightened up? longer ones?is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.It's the screws that hold down the plastic around the pickups that screw into the wood ME--That should be an easy fixOCT 26TH, 4:11PM ME--bring it in when you have a chance .OCT 26TH, 5:27PMHi John I stopped at ***'s on my way home & picked up some #x 3/stainless for the bridge & #x 1/2" for the neck.John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?cream ME--Not yet ***okOCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckersOCT 27TH, 9:11PM [redacted] like what comes with the [redacted] that has the cream color bobbinsI thought [redacted] was the name? ME--No its a type.OhI don't know but they are like thisI found them on *** [redacted] OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad priceI called [redacted] & talked to themI asked if they were real & who makes themThey said they don't know either & they don't sell themI asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of stickerThey said the og one was removed because it didn't pass inspection because of one thing or anotherThat explains the screw mishapHappy Birthday I hope you have a good day!Give me a call if you have a second [redacted] okNOV 5TH, 1:18AMHi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off [redacted] contacted [redacted] & they saidHello ***,Thanks for sending the pictures The [redacted] Standard that you purchased is a real [redacted] guitar The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar This is why “Used” is stamped on the headstock of the guitar now The dealer refurbished the guitar and then sold the guitar through their own sales network The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted] Thanks, [redacted] Customer Service [redacted] Brands.1-800-[redacted] I'm not feeling I got a deal after paying $& now finding out the same left handed guitar new cost $with a warranty.I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $savingsThat's not much.NOV 5TH, 3:46AM ME-- [redacted] I told you everything about the guitar up front Prices change on everything all the timeIf I worried about the price of something after I bought it and checked I would go insaneYou saved almost dollarsThey charge sales tax on top of thatI included thatI sold you a hardshell case below my costTrying to help you outI also told you if you had any problems bring it inSo I did give you a warranty You had a screw issue on the pickup ring you choose to fix it yourselfMy tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no chargeBench time is dollars an hourPlus offered to adjust your neck at no chargeNobody does that for free because it is a riskBecause we're one of the best at taking care of fixing issues people bring there musical gear hereI also called kns to put your mind at easeOver a guitar you took backSo you didnt worrySo in closing I don't feel your being very fair on saying you only save d dollars thats not trueI offered and gave you more then they or anybody else ever would.NOV 5TH, 3:36PMJohn when I first bought it I looked it up & it was $on [redacted] & [redacted] You never said it was used or stamped usedI did have a hard shell case [redacted] from [redacted] for $& you made the comment you don't know how they did that priceI figured I'd return it & give you the business since I was buying the guitar from youI appreciated you calling themYou said you charge me $for a neck adjustmentYour right on the taxAnd for that I'm wrongBut you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grainI treated it twiceI like to learn & do my own work so I don't have to pay anyone as I did with computer repairI'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for itI intend on doing my own work & it gave me a feeling that maybe there's an issue with itIf I ever go to sell this I'm going to take a big hit because it's stamped used [redacted] sent me another reply & said: Hello ***,The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar It would’ve also covered the electronics in the guitar for year It’s safe to use the [redacted] guitar polish on the guitar The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all Once that guitar has been stamped “Used” by [redacted] , it’s considered a 2nd hand guitarWhich it’s no longer bound to [redacted] ’s inventory records or warranty policy.Thanks for contacting us, [redacted] Customer Service [redacted] Brands.1-800-[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted] Plus I'll be charged $an hour.THU 5:18PM [redacted] I told you it was stamped used and why it wasI,m not going to get upset because I was honest and upfront with youI told you if you had a problem bring it in and we would takecare of itThat is a warrantyAnd that runs for a year from date of purchaseIf you understood craftsman part from what they are talking aboutThey,re talking about if the body didnt dry right and it cracksThey dont warranty if you adjust the truss rod and mess it upMy tech was talking about your ibanez truss rodNot the [redacted] That [redacted] is in perfect conditionI cant help if [redacted] buys guitars and all the sudden drops the priceIm a little store .I buy and sell it for as cheap as I can The lemon oil is to condition the neck to help avoid cracking of the fretboardIt wont remove wax build up that has to be cleaned with a brush and other chemicalsYou bough a great guitar that will give years of enjoyment without issue There is nothing in the musical world that covers everything for life The word lifetime warranty is just thatWordingThey,re banking on the wood or whatever never having issues I sell total extra coverage warranties that go up to two yearsI never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of chargeI don't understand why you're worried about selling itDidn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell itYou put it on consignment and tell us what you would like to get for it.FRI 12:53AMNo John you never did disclosed thatI would remember that & so would ***I would NEVER had paid that much for "used" I think I should be the one upset for over paying [redacted] gives a life time warranty on workmanship year on partsI understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted] ***They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice [redacted] did not drop the price nor did [redacted] Their price was $on Oct22nd & the 23rd the day I bought yoursI looked it up before & afterI bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil isThere's no reason for there to be wax on that fretboardYour tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there [redacted] said the sameYour tech also said he went over the guitar he did not put new strings on it or clean itThis bothers me that it's stamped used & was not disclosed to meA used guitar is well below what I paidI bought [redacted] used & have no problem with thatI paid a great price for a great used guitarI bought this under the understanding it was NEWIn fact you said you never said $& insisted you said $I attached a picture you posted with your writingKnowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.Sorry but I would NEVER buy used for that price!FRI 2:52AM ME-- [redacted] im going to try and break this down you paid plus tax comes to On the phone you asked for a picture I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys themGoes over them and dealers buy from there warehouseBut since I cant record audio without making the party aware I cant prove the phone conversation.FRI 6:33AM ME--I have a percent restocking fee if you want to return the the guitar and caseThat sign hangs on my wallSo that is also an option for you.FRI 2:03PMYou NEVER told me thatThat would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it tooI've been around the block John.There is more options then that ME--I'm done with this ***If you want to return it return it ME--What other option is other then returning it?FRI 5:35PMThat's fine John Some money back would be nice but I know that's not going to happen with youSo I will use my other avenues availableThanks for your great customer service! ME--How is a full refund some money back?I'm not paying a 10% restocking feeThat's loosing moneyNot to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted] So there's my problem ME-- [redacted] your not reading this right I said full refundOk my mistakeI was going off what you said before plus I did not say I changed out the humbucker & the strings ME-- [redacted] just bring the guitar and case up now and I will hand you dollarsI need to put the old humbucker back in first ME--changed the humbucker?You didn't tell me that ME--You been some many different things I can't follow half the time what your talking aboutSaying ME--Now I'm trying to scroll thisSo now this changes thingsJohn I did tell you thatPLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted] .John I don't know why your having a hard time following anything.I spoke typed correctly.SAT 8:08AM ME--Anyway I just want my stuff back and this over withWhat time are you bringing itI want my tech here to check the wiring and pots to make sure it is correct and not done wrong.SAT 12:15PM ME--Still waiting to hear back from you?SAT 1:54PMCosting me money in gas & miles & my time & strings + my labor ME--What are you talking aboutI'll I'm going to say is I was advised on what to do to protect myself ME--I offered a full refund on the purchase.I knowI don't trust you at this pointI'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cashSAT 3:14PM ME--Well I dont know what else there is to sayYou keep coming up with excuses not to return it I just offered to pick it up, no response its all I can doSo either bring it back for a refund Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.WED 7:37PMThe reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrumentIn many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from ***, and really should be disclosed to the public when purchasingI would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrumentReasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics ME--i told you TWICE why it was stamped usedi offered you a full refundeven thou you didn't DISCLOSE you altered the pickupsthen wanted some form of compensation from what I gathered by you saying your time, your gas when you finally did decide to tell methen say the pickup was scratched for something YOU choose to changeI sold you a guitar at a lower price because you ask if I could do better on the phonei did, you complained about thatwhy I dont knowi sold you a hardshell case below my costyou didnt seem to mind me lossing money trying to give you a great deal and make you happyi tried to offer you a refundagain that didnt do I offered to PICK IT UPnothing I offered to meet your dad or someone else to pick it upagain nothing.I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchaseThe [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitarI will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!That quote about [redacted] is from a website I found! I compiling info to support my case!Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
I am rejecting this response because:
I was RIPPED off & the IMPORTANT info was NOT disclose to me so I could make an educated decision to purchase or not!
As you will see I will prove John is a liar & likes to turn words around to suit himI enclosed a complete screen print from ***'s pm's with dates & time on exactly what & when things happened with John, ***'s emails, a closeup picture of the dry fretboard with white spots deep in the grain, a full picture of the guitar, a picture of what the ***serial # looks like on the back headstock on my guitar & on another guitar that is on *** httD://***web.com/ & clearly shows where this guitar comes from (Mine did NOTcome with the certificate like in their picture), a URL for *** websiteJohn failed to mention how during checkout he kept watching his security monitor for the cameras outside &was not paying full attention once again & after a question was asked John said what? And then explained he has problems with his neighbors & he that spit in his neighbors face &threatened her boyfriend which the State Police had to be called so he likes to keep watch so they don't do anythingHe stated at that time he takes anti-depressant medication &suffers from anger bouts because of the meds which is the main reason I don't want to go over there at least not without the police!I would like to address the following in John's statement:
I did NOT know of ANY flaws with the guitar I purchased from him on 10/23/My wife stated in John's shop to me you are buying a NEW guitar several times because I was so reluctant to spend that much money because I just bought her a *** *** *** Standard for $149,For me to save such a little amount of money & give up a "Lifetime Warranty"? I would NOT do so knowing it's a USED guitar & being it's stamped USED it deceased the the value so much NO ONE would want to buy it! I would of bought from *** *** for $that is brand new & comes with a full *** warranty!
After mentioning I saw John was having a sale for guitars he was selling at $John explained he sometimes gets guitars that he can sell cheaper because they're rejects the have a nick or something small wrong with them I The guitar I bought was NOT this easel *** told me this guitar could have had a cracked neck, bad electronics, a bad truss rod (which John got VERY demanding with his tech that I DON'T mess with the truss rod because it could be stuck or froze)John's tech argued every musician should know how to set their guitar up! This gives me yet another reason to worry about this guitar! *** said they were sick of people raiding their dumpsters for these rejects &started selling them to companies like *** & is the reason it was sold off & no longer covered by *** because it didn't meet their standard! This guitar I bought was NOT one of them according to John at the time of sale hence is why he could NOT come down on the price!Yes there is stuff wrong with this guitar I purchased from Yin Yang Music that his tech & I talked aboutThe fretboard was dry & has white spots deep in the grain, the finish is lightly rubbed off in places that you can only see in good light, the one humbucker is slightly scuffedThings you could not see in his poor lightingI found out that *** htto://***web.com/ is a company that refurb's these guitars & discloses to the dealers they sell to & what was wrong with guitars &that info is suppose to be passed on the the consumer! I believe this guitar came from them because they use the same sticker & the same first numbers on their serial #'sI tried several times to contact *** but they will NOT respond since I'm not a dealer! John held this info from me!
As you will see from the screen shots in the pm's John was told I changed the humbuckers/pickups out a number of times during our *** conversation but did NOT pay attention as usual because he's busy checking *** on his phone NOT talking business as he states! And as far as his child goes John is in business I think a baby sitter is in order here so he can run the business like a business & NOT a daycare center! I'm not saying his child isn't or shouldn't be important but when your in business & open you should run you business! His child & phone were NOT priority when I was looking to buy a guitar but when there was problems & concerns that's when customer service went out the door with the exception of the securitymonitor for outside!
John some how can't understand I had an *** hardshell case which I bought for $& change from *** *** that fit the guitar I bought from John! I did NOT need his case but told him I would return the case to *** *** & buy everything from him being I thought I was getting a good deal for a NEW guitar! John also stated the ONLY reason he could sell the case under cost was because it has some scuff marks & a little tearSo if the case didn't have a tear why would he sell under cost when he wouldn't move on the guitar? My guess he knew I'd see the scuffs &tear with the caseAs for the guitar how would I know? You can't read the stamping USED! *** had to tell meAs for the defects with the finish you really have to look! The white spots John passed off as polish*** said no it's not polish & could be part of the reason it was a reject!
In closing after filing with the Revdex.com John first offered a return with 10% restocking fee then offered a full refund but I am VERY concerned about going over there as I told him because of what he told me about his neighbor & his anger, in the second pm on *** when I brought this problem to John, John right away states: "He's not go to get upset"Why should he? He didn't get taken on the purchase! I did! John FINALLY heard me that I changed the humbuckers after he said in his pm "Just bring everything over right now"! I told him I needed to change the humbuckers first! Then he stated "You changed the humbuckers? This changes everything" & left it at that! The next morning John replied & states "I'm waiting for your answer"! Then replies a few hours later "I want my stuff back"! "When are you coming over"? "I want my tech to look over it to make sure you did the work right"! Then changes everything around AGAIN &says "I'll even meet your Dad in *** at the Turkey Hill"Why is my Dad being involved? This adds to my concerns on what John's real intentions are here! John also stated he wants everything backI bought the guitar & case separate as it shows on the invoiceI should NOT have to give the case back as it did NOT come with the guitar & my problem is NOT with the case it's with the USED guitar!
The money I'm asking for back is NOT for new humbuckers/pickups it because I can buy a NEW guitar just like this for $at *** *** with a warranty which John's claims they changed their price! I guess ***, *** *** & everyone else changes theirs too in such a short time! My new huckerbuckers cost much more then $so John's statement is wrong! Humbuckers are the first thing a musician changes out on a guitar including $3,000.00 ones because the stock ones don't cut it!
He ripped me off by selling me a USED guitar & NOT disclosing this IMPORTANT info to me! I would have walked away & bought from *** *** or somewhere else knowing this! Why would I spend my time & pay more money for new strings after replacing humbuckers knowing this was a USED guitar! If John wants to insist he disclosed this info to me at time of sale then why am I trying to contact *** to see what the problem was with this guitar? Why would I pay top dollar knowing when I sell it NO ONE will want to buy it because of the USED stamp on the head stock? The answer is simple! Because I didn't know this IMPORTANT info & now am stuck with a USED guitar that I OVER paid for with NO Lifetime *** warranty!Regards,
I am rejecting this response because:I was RIPPED off & the IMPORTANT info was NOT disclose to me so I could make an educated decision to purchase or not! As you will see I will prove John is a liar & likes to turn words around to suit himI enclosed a complete screen print from ***'s pm's with dates & time on exactly what & when things happened with John, ***'s emails, a closeup picture of the dry fretboard with white spots deep in the grain, a full picture of the guitar, a picture of what the ***serial # looks like on the back headstock on my guitar & on another guitar that is on *** httD://***web.com/ & clearly shows where this guitar comes from (Mine did NOTcome with the certificate like in their picture), a URL for *** website.John failed to mention how during checkout he kept watching his security monitor for the cameras outside &was not paying full attention once again & after a question was asked John said what? And then explained he has problems with his neighbors & he that spit in his neighbors face &threatened her boyfriend which the State Police had to be called so he likes to keep watch so they don't do anythingHe stated at that time he takes anti-depressant medication &suffers from anger bouts because of the meds which is the main reason I don't want to go over there at least not without the police!I would like to address the following in John's statement:I did NOT know of ANY flaws with the guitar I purchased from him on 10/23/My wife stated in John's shop to me you are buying a NEW guitar several times because I was so reluctant to spend that much money because I just bought her a *** *** *** Standard for $149,For me to save such a little amount of money & give up a "Lifetime Warranty"? I would NOT do so knowing it's a USED guitar & being it's stamped USED it deceased the the value so much NO ONE would want to buy it! I would of bought from *** *** for $that is brand new & comes with a full *** warranty!After mentioning I saw John was having a sale for guitars he was selling at $John explained he sometimes gets guitars that he can sell cheaper because they're rejects the have a nick or something small wrong with them I The guitar I bought was NOT this easel *** told me this guitar could have had a cracked neck, bad electronics, a bad truss rod (which John got VERY demanding with his tech that I DON'T mess with the truss rod because it could be stuck or froze)John's tech argued every musician should know how to set their guitar up! This gives me yet another reason to worry about this guitar! *** said they were sick of people raiding their dumpsters for these rejects &started selling them to companies like *** & is the reason it was sold off & no longer covered by *** because it didn't meet their standard! This guitar I bought was NOT one of them according to John at the time of sale hence is why he could NOT come down on the price!Yes there is stuff wrong with this guitar I purchased from Yin Yang Music that his tech & I talked aboutThe fretboard was dry & has white spots deep in the grain, the finish is lightly rubbed off in places that you can only see in good light, the one humbucker is slightly scuffedThings you could not see in his poor lightingI found out that *** htto://***web.com/ is a company that refurb's these guitars & discloses to the dealers they sell to & what was wrong with guitars &that info is suppose to be passed on the the consumer! I believe this guitar came from them because they use the same sticker & the same first numbers on their serial #'sI tried several times to contact *** but they will NOT respond since I'm not a dealer! John held this info from me!As you will see from the screen shots in the pm's John was told I changed the humbuckers/pickups out a number of times during our *** conversation but did NOT pay attention as usual because he's busy checking *** on his phone NOT talking business as he states! And as far as his child goes John is in business I think a baby sitter is in order here so he can run the business like a business & NOT a daycare center! I'm not saying his child isn't or shouldn't be important but when your in business & open you should run you business! His child & phone were NOT priority when I was looking to buy a guitar but when there was problems & concerns that's when customer service went out the door with the exception of the securitymonitor for outside!John some how can't understand I had an *** hardshell case which I bought for $& change from *** *** that fit the guitar I bought from John! I did NOT need his case but told him I would return the case to *** *** & buy everything from him being I thought I was getting a good deal for a NEW guitar! John also stated the ONLY reason he could sell the case under cost was because it has some scuff marks & a little tearSo if the case didn't have a tear why would he sell under cost when he wouldn't move on the guitar? My guess he knew I'd see the scuffs &tear with the caseAs for the guitar how would I know? You can't read the stamping USED! *** had to tell meAs for the defects with the finish you really have to look! The white spots John passed off as polish*** said no it's not polish & could be part of the reason it was a reject!In closing after filing with the Revdex.com John first offered a return with 10% restocking fee then offered a full refund but I am VERY concerned about going over there as I told him because of what he told me about his neighbor & his anger, in the second pm on *** when I brought this problem to John, John right away states: "He's not go to get upset"Why should he? He didn't get taken on the purchase! I did! John FINALLY heard me that I changed the humbuckers after he said in his pm "Just bring everything over right now"! I told him I needed to change the humbuckers first! Then he stated "You changed the humbuckers? This changes everything" & left it at that! The next morning John replied & states "I'm waiting for your answer"! Then replies a few hours later "I want my stuff back"! "When are you coming over"? "I want my tech to look over it to make sure you did the work right"! Then changes everything around AGAIN &says "I'll even meet your Dad in *** at the Turkey Hill"Why is my Dad being involved? This adds to my concerns on what John's real intentions are here! John also stated he wants everything backI bought the guitar & case separate as it shows on the invoiceI should NOT have to give the case back as it did NOT come with the guitar & my problem is NOT with the case it's with the USED guitar!The money I'm asking for back is NOT for new humbuckers/pickups it because I can buy a NEW guitar just like this for $at *** *** with a warranty which John's claims they changed their price! I guess ***, *** *** & everyone else changes theirs too in such a short time! My new huckerbuckers cost much more then $so John's statement is wrong! Humbuckers are the first thing a musician changes out on a guitar including $3,000.00 ones because the stock ones don't cut it!He ripped me off by selling me a USED guitar & NOT disclosing this IMPORTANT info to me! I would have walked away & bought from *** *** or somewhere else knowing this! Why would I spend my time & pay more money for new strings after replacing humbuckers knowing this was a USED guitar! If John wants to insist he disclosed this info to me at time of sale then why am I trying to contact *** to see what the problem was with this guitar? Why would I pay top dollar knowing when I sell it NO ONE will want to buy it because of the USED stamp on the head stock? The answer is simple! Because I didn't know this IMPORTANT info & now am stuck with a USED guitar that I OVER paid for with NO Lifetime *** warranty!Regards,
From: john d[redacted]<yinyangmusic@[redacted].com>Date: Thu, Nov 19, 2015 at 8:29 PMSubject: incident [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>in the beginning of the message he says he knows I mentioned flaws. which shows I said used.. later I tried to explain to him again. its a...
new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty. I sold him the guitar for less who complains about getting a lower price which was 354.18 plus tax 379. and a guitar case I sold below my cost which was not ripped.There was nothing wrong with the guitar. he keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.I'm just going to included the full conversation . I'm not giving him a 125 dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later. I tried to offer many options for a full refund. But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?. sorry but my children will always come first. Thats just plain ignorant. I did all I could to try and please this guy. with a full refund. I'm not offering anything anymore. I'm not giving him 125 dollars to pay for his pickups that HE CHOOSE to change out. Me is my return message to him.Thank you johnHi John weren't you able to get a chance to get a price & a picture of the left handed [redacted]? [redacted]OCT 23RD, 4:21AM ME--I tagged you in it yesterdayOCT 23RD, 12:47PMI didn't get a chance to check my notifications. Thanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $300 I'd take it!Is there any room on this John? ME--Let me look when I get back to the shop I'll message youOk I can stop by on my way back from [redacted]. I got an LP 100 for a great deal with a hard case but I don't like the thinner body or the 700 & 650 [redacted]. But I start looking around I'd like to see what you could do.beforeOCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitar. I just looked at the numbersOCT 23RD, 8:52PMThank you again, it was nice meeting you and your wife.OCT 23RD, 10:51PMHi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out now. It sounds much better & looks like it's built much better.OCT 25TH, 8:54PMHi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted]? Seems the factory striped mine. I noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up. ME--I can fix the screws [redacted] not a problem. I'll look into the pickups for you.Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticonOCT 25TH, 10:40PMJohn do you have another hard case for $55 like mine? I'm looking at [redacted]'s & hers doesn't fit as tight as mine. I was concerned that might be bad & only have 2 days left to take hers back to [redacted].OCT 26TH, 2:52AM ME--That was the last one I had like that sorryOCT 26TH, 10:39AM ME--And I sold it below my cost.OCT 26TH, 1:25PMOh ok. Just thought I'd ask. The only inexpensive [redacted] I found with tan were the [redacted]. How will you be able to get the stripped screws tightened up? longer ones?is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.It's the screws that hold down the plastic around the pickups that screw into the wood. ME--That should be an easy fixOCT 26TH, 4:11PM ME--bring it in when you have a chance .OCT 26TH, 5:27PMHi John I stopped at [redacted]'s on my way home & picked up some #4 x 3/4 stainless for the bridge & #4 x 1/2" for the neck.John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?cream ME--Not yet [redacted]okOCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckersOCT 27TH, 9:11PM[redacted] like what comes with the ** 100 that has the cream color bobbins. I thought [redacted] was the name? ME--No its a type.Oh. I don't know but they are like this. I found them on [redacted]. [redacted]OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad priceI called [redacted] & talked to them. I asked if they were real & who makes them. They said they don't know either & they don't sell them. I asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of sticker. They said the og one was removed because it didn't pass inspection because of one thing or another. That explains the screw mishap. Happy Birthday I hope you have a good day!Give me a call if you have a second. [redacted]okNOV 5TH, 1:18AMHi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off. [redacted] contacted [redacted] & they said. Hello [redacted],Thanks for sending the pictures. The [redacted] Standard that you purchased is a real [redacted] guitar. The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar. This is why “Used” is stamped on the headstock of the guitar now. The dealer refurbished the guitar and then sold the guitar through their own sales network. The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number. Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted]. Thanks,[redacted]Customer Service[redacted] Brands.1-800-4[redacted] I'm not feeling I got a deal after paying $379.00 & now finding out the same left handed guitar new cost $414.00 with a warranty.I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $34 savings. That's not much.NOV 5TH, 3:46AM ME--[redacted] I told you everything about the guitar up front. Prices change on everything all the time. If I worried about the price of something after I bought it and checked I would go insane.. You saved almost 56 dollars. They charge sales tax on top of that. I included that. I sold you a hardshell case below my cost. Trying to help you out. I also told you if you had any problems bring it in. So I did give you a warranty . You had a screw issue on the pickup ring you choose to fix it yourself. My tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no charge. Bench time is 65 dollars an hour. Plus offered to adjust your neck at no charge. Nobody does that for free because it is a risk. Because we're one of the best at taking care of fixing issues people bring there musical gear here. I also called kns to put your mind at ease. Over a guitar you took back. So you didnt worry. So in closing I don't feel your being very fair on saying you only save d 34 dollars thats not true. I offered and gave you more then they or anybody else ever would.NOV 5TH, 3:36PMJohn when I first bought it I looked it up & it was $414 on [redacted] & [redacted]. You never said it was used or stamped used. I did have a hard shell case [redacted] from [redacted] for $52.00 & you made the comment you don't know how they did that price. I figured I'd return it & give you the business since I was buying the guitar from you. I appreciated you calling them. You said you charge me $10 for a neck adjustment. Your right on the tax. And for that I'm wrong. But you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grain. I treated it twice. I like to learn & do my own work so I don't have to pay anyone as I did with computer repair. I'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for it. I intend on doing my own work & it gave me a feeling that maybe there's an issue with it. If I ever go to sell this I'm going to take a big hit because it's stamped used. [redacted] sent me another reply & said: Hello [redacted],The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar. It would’ve also covered the electronics in the guitar for 1 year. It’s safe to use the [redacted] guitar polish on the guitar. The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all. Once that guitar has been stamped “Used” by [redacted], it’s considered a 2nd hand guitar. Which it’s no longer bound to [redacted]’s inventory records or warranty policy.Thanks for contacting us,[redacted]Customer Service[redacted] Brands.1-800-4[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted]. Plus I'll be charged $65.00 an hour.THU 5:18PM[redacted] I told you it was stamped used and why it was. I,m not going to get upset because I was honest and upfront with you. I told you if you had a problem bring it in and we would takecare of it. That is a warranty. And that runs for a year from date of purchase. If you understood craftsman part from what they are talking about. They,re talking about if the body didnt dry right and it cracks. They dont warranty if you adjust the truss rod and mess it up. . My tech was talking about your ibanez truss rod. Not the [redacted]. That [redacted] is in perfect condition. I cant help if [redacted] buys 5000 guitars and all the sudden drops the price. Im a little store .I buy and sell it for as cheap as I can. The lemon oil is to condition the neck to help avoid cracking of the fretboard. It wont remove wax build up that has to be cleaned with a brush and other chemicals. You bough a great guitar that will give years of enjoyment without issue. There is nothing in the musical world that covers everything for life. The word lifetime warranty is just that. Wording. They,re banking on the wood or whatever never having issues. I sell total extra coverage warranties that go up to two years. I never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of charge. I don't understand why you're worried about selling it. Didn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell it. You put it on consignment and tell us what you would like to get for it.FRI 12:53AMNo John you never did disclosed that. I would remember that & so would [redacted]. I would NEVER had paid that much for "used" I think I should be the one upset for over paying. [redacted] gives a life time warranty on workmanship 1 year on parts. I understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted]. They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice. [redacted] did not drop the price nor did [redacted]. Their price was $414.00 on Oct. 22nd & the 23rd the day I bought yours. I looked it up before & after. I bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil is. There's no reason for there to be wax on that fretboard. Your tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there. [redacted] said the same. Your tech also said he went over the guitar he did not put new strings on it or clean it. This bothers me that it's stamped used & was not disclosed to me. A used guitar is well below what I paid. I bought [redacted] used & have no problem with that. I paid a great price for a great used guitar. I bought this under the understanding it was NEW. In fact you said you never said $399 & insisted you said $379. I attached a picture you posted with your writing. Knowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a 3 small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.Sorry but I would NEVER buy used for that price!FRI 2:52AM ME--[redacted] im going to try and break this down you paid 357.54 plus tax comes to 379. On the phone you asked for a picture . I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement. [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys them. Goes over them and dealers buy from there warehouse. But since I cant record audio without making the party aware I cant prove the phone conversation.FRI 6:33AM ME--I have a 10 percent restocking fee if you want to return the the guitar and case. That sign hangs on my wall. So that is also an option for you.FRI 2:03PMYou NEVER told me that. That would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it too. I've been around the block John.There is more options then that ME--I'm done with this [redacted]. If you want to return it return it. ME--What other option is other then returning it?FRI 5:35PMThat's fine John Some money back would be nice but I know that's not going to happen with you. So I will use my other avenues available. Thanks for your great customer service! ME--How is a full refund some money back?I'm not paying a 10% restocking fee. That's loosing money. Not to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted]. So there's my problem. ME--[redacted] your not reading this right I said full refundOk my mistake. I was going off what you said before plus I did not say I changed out the humbucker & the strings. ME--[redacted] just bring the guitar and case up now and I will hand you 434.00 dollarsI need to put the old humbucker back in first. ME--changed the humbucker?You didn't tell me that ME--You been some many different things I can't follow half the time what your talking aboutSaying ME--Now I'm trying to scroll this. So now this changes thingsJohn I did tell you that. PLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted].John I don't know why your having a hard time following anything.I spoke typed correctly.SAT 8:08AM ME--Anyway I just want my stuff back and this over with. What time are you bringing it. I want my tech here to check the wiring and pots to make sure it is correct and not done wrong.SAT 12:15PM ME--Still waiting to hear back from you?SAT 1:54PMCosting me money in gas & miles & my time & strings + my labor. ME--What are you talking aboutI'll I'm going to say is I was advised on what to do to protect myself. ME--I offered a full refund on the purchase.I know. I don't trust you at this point. I'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cashSAT 3:14PM ME--Well I dont know what else there is to say. You keep coming up with excuses not to return it . I just offered to pick it up, no response its all I can do. So either bring it back for a refund. Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.WED 7:37PMThe reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrument.. In many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from [redacted], and really should be disclosed to the public when purchasing. I would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrument. Reasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics. ME--. I told you TWICE why it was stamped used. I offered you a full refund. even thou you didn't DISCLOSE you altered the pickups. then wanted some form of compensation from what I gathered by you saying your time, your gas. when you finally did decide to tell me. then say the pickup was scratched . for something YOU choose to change. I sold you a guitar at a lower price because you ask if I could do better on the phone.. I did, you complained about that. why I dont know. I sold you a hardshell case below my cost. you didnt seem to mind me lossing money trying to give you a great deal and make you happy. I tried to offer you a refund.. again that didnt do I offered to PICK IT UP. nothing I offered to meet your dad or someone else to pick it up. again nothing.I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchase. The [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitar. I will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $52 but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!That quote about [redacted] is from a website I found! I compiling info to support my case!Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
From: john d[redacted]
arial, sans-serif;"><yinyangmusic@[redacted].com>Date: Thu, Nov 19, 2015 at 8:29 PMSubject: incident [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
in the beginning of the message he says he knows I mentioned flaws. which shows I said used.. later I tried to explain to him again. its a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty. I sold him the guitar for less who complains about getting a lower price which was 354.18 plus tax 379. and a guitar case I sold below my cost which was not ripped.
There was nothing wrong with the guitar. he keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.
I'm just going to included the full conversation . I'm not giving him a 125 dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later.
I tried to offer many options for a full refund. But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?. sorry but my children will always come first. Thats just plain ignorant. I did all I could to try and please this guy. with a full refund. I'm not offering anything anymore. I'm not giving him 125 dollars to pay for his pickups that HE CHOOSE to change out.
Me is my return message to him.
Thank you john
Hi John weren't you able to get a chance to get a price & a picture of the left handed [redacted]
OCT 23RD, 4:21AM
ME--I tagged you in it yesterday
OCT 23RD, 12:47PM
I didn't get a chance to check my notifications. Thanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $300 I'd take it!
Is there any room on this John?
ME--Let me look when I get back to the shop I'll message you
Ok I can stop by on my way back from [redacted]. I got an LP 100 for a great deal with a hard case but I don't like the thinner body or the 700 & 650 [redacted]. But I start looking around I'd like to see what you could do.
before
OCT 23RD, 3:53PM
ME--Sorry [redacted] I can't move on the price of that guitar. I just looked at the numbers
OCT 23RD, 8:52PM
Thank you again, it was nice meeting you and your wife.
OCT 23RD, 10:51PM
Hi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out now. It sounds much better & looks like it's built much better.
OCT 25TH, 8:54PM
Hi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted]? Seems the factory striped mine. I noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up.
ME--I can fix the screws [redacted] not a problem. I'll look into the pickups for you.
Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticon
OCT 25TH, 10:40PM
John do you have another hard case for $55 like mine? I'm looking at [redacted]'s & hers doesn't fit as tight as mine. I was concerned that might be bad & only have 2 days left to take hers back to [redacted].
OCT 26TH, 2:52AM
ME--That was the last one I had like that sorry
OCT 26TH, 10:39AM
ME--And I sold it below my cost.
OCT 26TH, 1:25PM
Oh ok. Just thought I'd ask. The only inexpensive [redacted] I found with tan were the [redacted]. How will you be able to get the stripped screws tightened up? longer ones?
is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.
It's the screws that hold down the plastic around the pickups that screw into the wood.
ME--That should be an easy fix
OCT 26TH, 4:11PM
ME--bring it in when you have a chance .
OCT 26TH, 5:27PM
Hi John I stopped at [redacted]'s on my way home & picked up some #4 x 3/4 stainless for the bridge & #4 x 1/2" for the neck.
John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?
cream
ME--Not yet [redacted]
ok
OCT 27TH, 6:45PM
ME--Still trying to find prices for the pickips
ME--What brand .or type like burst buckers
OCT 27TH, 9:11PM
[redacted] like what comes with the ** 100 that has the cream color bobbins. I thought [redacted] was the name?
ME--No its a type.
Oh. I don't know but they are like this. I found them on [redacted]
OCT 28TH, 4:18PM
ME--i dont know if they are real or not but its not a bad price
I called [redacted] & talked to them. I asked if they were real & who makes them. They said they don't know either & they don't sell them. I asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of sticker. They said the og one was removed because it didn't pass inspection because of one thing or another. That explains the screw mishap. Happy Birthday I hope you have a good day!
Give me a call if you have a second. [redacted]
ok
NOV 5TH, 1:18AM
Hi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off. [redacted] contacted [redacted] & they said.
Hello [redacted],
Thanks for sending the pictures. The [redacted] Standard that you purchased is a real [redacted] guitar. The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar. This is why “Used” is stamped on the headstock of the guitar now. The dealer refurbished the guitar and then sold the guitar through their own sales network. The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number. Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted].
Thanks,
[redacted]
Customer Service
[redacted] Brands.
1-800-4[redacted]
I'm not feeling I got a deal after paying $379.00 & now finding out the same left handed guitar new cost $414.00 with a warranty.
I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $34 savings. That's not much.
NOV 5TH, 3:46AM
ME--[redacted] I told you everything about the guitar up front. Prices change on everything all the time. If I worried about the price of something after I bought it and checked I would go insane.. You saved almost 56 dollars. They charge sales tax on top of that. I included that. I sold you a hardshell case below my cost. Trying to help you out. I also told you if you had any problems bring it in. So I did give you a warranty . You had a screw issue on the pickup ring you choose to fix it yourself. My tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no charge. Bench time is 65 dollars an hour. Plus offered to adjust your neck at no charge. Nobody does that for free because it is a risk. Because we're one of the best at taking care of fixing issues people bring there musical gear here. I also called kns to put your mind at ease. Over a guitar you took back. So you didnt worry. So in closing I don't feel your being very fair on saying you only save d 34 dollars thats not true. I offered and gave you more then they or anybody else ever would.
NOV 5TH, 3:36PM
John when I first bought it I looked it up & it was $414 on [redacted] & [redacted]. You never said it was used or stamped used. I did have a hard shell case [redacted] from [redacted] for $52.00 & you made the comment you don't know how they did that price. I figured I'd return it & give you the business since I was buying the guitar from you. I appreciated you calling them. You said you charge me $10 for a neck adjustment. Your right on the tax. And for that I'm wrong. But you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grain. I treated it twice. I like to learn & do my own work so I don't have to pay anyone as I did with computer repair. I'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for it. I intend on doing my own work & it gave me a feeling that maybe there's an issue with it. If I ever go to sell this I'm going to take a big hit because it's stamped used. [redacted] sent me another reply & said:
Hello [redacted],
The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar. It would’ve also covered the electronics in the guitar for 1 year. It’s safe to use the [redacted] guitar polish on the guitar. The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all. Once that guitar has been stamped “Used” by [redacted], it’s considered a 2nd hand guitar. Which it’s no longer bound to [redacted]’s inventory records or warranty policy.
Thanks for contacting us,
[redacted]
Customer Service
[redacted] Brands.
1-800-4[redacted]
None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted]. Plus I'll be charged $65.00 an hour.
THU 5:18PM
[redacted] I told you it was stamped used and why it was. I,m not going to get upset because I was honest and upfront with you. I told you if you had a problem bring it in and we would takecare of it. That is a warranty. And that runs for a year from date of purchase. If you understood craftsman part from what they are talking about. They,re talking about if the body didnt dry right and it cracks. They dont warranty if you adjust the truss rod and mess it up. . My tech was talking about your ibanez truss rod. Not the [redacted]. That [redacted] is in perfect condition. I cant help if [redacted] buys 5000 guitars and all the sudden drops the price. Im a little store .I buy and sell it for as cheap as I can. The lemon oil is to condition the neck to help avoid cracking of the fretboard. It wont remove wax build up that has to be cleaned with a brush and other chemicals. You bough a great guitar that will give years of enjoyment without issue. There is nothing in the musical world that covers everything for life. The word lifetime warranty is just that. Wording. They,re banking on the wood or whatever never having issues. I sell total extra coverage warranties that go up to two years. I never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of charge. I don't understand why you're worried about selling it. Didn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell it. You put it on consignment and tell us what you would like to get for it.
FRI 12:53AM
No John you never did disclosed that. I would remember that & so would [redacted]. I would NEVER had paid that much for "used" I think I should be the one upset for over paying. [redacted] gives a life time warranty on workmanship 1 year on parts. I understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted]. They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice. [redacted] did not drop the price nor did [redacted]. Their price was $414.00 on Oct. 22nd & the 23rd the day I bought yours. I looked it up before & after. I bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil is. There's no reason for there to be wax on that fretboard. Your tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there. [redacted] said the same. Your tech also said he went over the guitar he did not put new strings on it or clean it. This bothers me that it's stamped used & was not disclosed to me. A used guitar is well below what I paid. I bought [redacted] used & have no problem with that. I paid a great price for a great used guitar. I bought this under the understanding it was NEW. In fact you said you never said $399 & insisted you said $379. I attached a picture you posted with your writing. Knowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a 3 small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.
Sorry but I would NEVER buy used for that price!
FRI 2:52AM
ME--[redacted] im going to try and break this down you paid 357.54 plus tax comes to 379. On the phone you asked for a picture . I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement. [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys them. Goes over them and dealers buy from there warehouse. But since I cant record audio without making the party aware I cant prove the phone conversation.
FRI 6:33AM
ME--I have a 10 percent restocking fee if you want to return the the guitar and case. That sign hangs on my wall. So that is also an option for you.
FRI 2:03PM
You NEVER told me that. That would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it too. I've been around the block John.
There is more options then that
ME--I'm done with this [redacted]. If you want to return it return it.
ME--What other option is other then returning it?
FRI 5:35PM
That's fine John Some money back would be nice but I know that's not going to happen with you. So I will use my other avenues available. Thanks for your great customer service!
ME--How is a full refund some money back?
I'm not paying a 10% restocking fee. That's loosing money. Not to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted]. So there's my problem.
ME--[redacted] your not reading this right I said full refund
Ok my mistake. I was going off what you said before plus I did not say I changed out the humbucker & the strings.
ME--[redacted] just bring the guitar and case up now and I will hand you 434.00 dollars
I need to put the old humbucker back in first.
ME--changed the humbucker?
You didn't tell me that
ME--You been some many different things I can't follow half the time what your talking about
Saying
ME--Now I'm trying to scroll this. So now this changes things
John I did tell you that. PLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted].
John I don't know why your having a hard time following anything.
I spoke typed correctly.
SAT 8:08AM
ME--Anyway I just want my stuff back and this over with. What time are you bringing it. I want my tech here to check the wiring and pots to make sure it is correct and not done wrong.
SAT 12:15PM
ME--Still waiting to hear back from you?
SAT 1:54PM
Costing me money in gas & miles & my time & strings + my labor.
ME--What are you talking about
I'll I'm going to say is I was advised on what to do to protect myself.
ME--I offered a full refund on the purchase.
I know. I don't trust you at this point. I'm sorry
ME--What exactly is it you want
ME--I can't do anything other then come get the guitar and hand you cash
SAT 3:14PM
ME--Well I dont know what else there is to say. You keep coming up with excuses not to return it . I just offered to pick it up, no response its all I can do. So either bring it back for a refund. Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.
WED 7:37PM
The reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrument.. In many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from [redacted], and really should be disclosed to the public when purchasing. I would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrument. Reasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics.
ME--. I told you TWICE why it was stamped used. I offered you a full refund. even thou you didn't DISCLOSE you altered the pickups. then wanted some form of compensation from what I gathered by you saying your time, your gas. when you finally did decide to tell me. then say the pickup was scratched . for something YOU choose to change. I sold you a guitar at a lower price because you ask if I could do better on the phone.. I did, you complained about that. why I dont know. I sold you a hardshell case below my cost. you didnt seem to mind me lossing money trying to give you a great deal and make you happy. I tried to offer you a refund.. again that didnt do I offered to PICK IT UP. nothing I offered to meet your dad or someone else to pick it up. again nothing.
I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchase. The [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitar. I will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $52 but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!
That quote about [redacted] is from a website I found! I compiling info to support my case!
Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
From: john d [redacted] arial, sans-serif;">Date: Thu, Nov 19, at 8:PMSubject: incident [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> in the beginning of the message he says he knows I mentioned flawswhich shows I said usedlater I tried to explain to him againits a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty I sold him the guitar for less who complains about getting a lower price which was plus tax and a guitar case I sold below my cost which was not rippedThere was nothing wrong with the guitarhe keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neckI'm just going to included the full conversation I'm not giving him a dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later I tried to offer many options for a full refund But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?sorry but my children will always come firstThats just plain ignorant I did all I could to try and please this guywith a full refund I'm not offering anything anymoreI'm not giving him dollars to pay for his pickups that HE CHOOSE to change out Me is my return message to himThank you john Hi John weren't you able to get a chance to get a price & a picture of the left handed [redacted] ? [redacted] OCT 23RD, 4:21AM ME--I tagged you in it yesterday OCT 23RD, 12:47PM I didn't get a chance to check my notificationsThanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $I'd take it! Is there any room on this John? ME--Let me look when I get back to the shop I'll message you Ok I can stop by on my way back from ***I got an LP for a great deal with a hard case but I don't like the thinner body or the & [redacted] But I start looking around I'd like to see what you could dobefore OCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitarI just looked at the numbers OCT 23RD, 8:52PM Thank you again, it was nice meeting you and your wifeOCT 23RD, 10:51PM Hi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out nowIt sounds much better & looks like it's built much betterOCT 25TH, 8:54PM Hi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted] ? Seems the factory striped mineI noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up ME--I can fix the screws [redacted] not a problemI'll look into the pickups for youOh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticon OCT 25TH, 10:40PM John do you have another hard case for $like mine? I'm looking at ***'s & hers doesn't fit as tight as mineI was concerned that might be bad & only have days left to take hers back to [redacted] ***OCT 26TH, 2:52AM ME--That was the last one I had like that sorry OCT 26TH, 10:39AM ME--And I sold it below my costOCT 26TH, 1:25PM Oh okJust thought I'd askThe only inexpensive [redacted] I found with tan were the [redacted] *How will you be able to get the stripped screws tightened up? longer ones? is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would stripIt's the screws that hold down the plastic around the pickups that screw into the wood ME--That should be an easy fix OCT 26TH, 4:11PM ME--bring it in when you have a chance OCT 26TH, 5:27PM Hi John I stopped at ***'s on my way home & picked up some #x 3/stainless for the bridge & #x 1/2" for the neckJohn did you see how much the [redacted] brigde & Neck tan humbucker pickups are? cream ME--Not yet [redacted] ok OCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckers OCT 27TH, 9:11PM [redacted] like what comes with the [redacted] that has the cream color bobbinsI thought [redacted] was the name? ME--No its a typeOhI don't know but they are like thisI found them on *** [redacted] OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad price I called [redacted] & talked to themI asked if they were real & who makes themThey said they don't know either & they don't sell themI asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of stickerThey said the og one was removed because it didn't pass inspection because of one thing or anotherThat explains the screw mishapHappy Birthday I hope you have a good day! Give me a call if you have a second [redacted] ok NOV 5TH, 1:18AM Hi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off [redacted] contacted [redacted] & they said Hello ***, Thanks for sending the pictures The [redacted] Standard that you purchased is a real [redacted] guitar The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar This is why “Used” is stamped on the headstock of the guitar now The dealer refurbished the guitar and then sold the guitar through their own sales network The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted] Thanks, [redacted] Customer Service [redacted] Brands1-800-[redacted] I'm not feeling I got a deal after paying $& now finding out the same left handed guitar new cost $with a warrantyI understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $savingsThat's not muchNOV 5TH, 3:46AM ME-- [redacted] I told you everything about the guitar up front Prices change on everything all the timeIf I worried about the price of something after I bought it and checked I would go insaneYou saved almost dollarsThey charge sales tax on top of thatI included thatI sold you a hardshell case below my costTrying to help you outI also told you if you had any problems bring it inSo I did give you a warranty You had a screw issue on the pickup ring you choose to fix it yourselfMy tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no chargeBench time is dollars an hourPlus offered to adjust your neck at no chargeNobody does that for free because it is a riskBecause we're one of the best at taking care of fixing issues people bring there musical gear hereI also called kns to put your mind at easeOver a guitar you took backSo you didnt worrySo in closing I don't feel your being very fair on saying you only save d dollars thats not trueI offered and gave you more then they or anybody else ever wouldNOV 5TH, 3:36PM John when I first bought it I looked it up & it was $on [redacted] & [redacted] You never said it was used or stamped usedI did have a hard shell case [redacted] from [redacted] for $& you made the comment you don't know how they did that priceI figured I'd return it & give you the business since I was buying the guitar from youI appreciated you calling themYou said you charge me $for a neck adjustmentYour right on the taxAnd for that I'm wrongBut you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grainI treated it twiceI like to learn & do my own work so I don't have to pay anyone as I did with computer repairI'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for itI intend on doing my own work & it gave me a feeling that maybe there's an issue with itIf I ever go to sell this I'm going to take a big hit because it's stamped used [redacted] sent me another reply & said: Hello ***, The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar It would’ve also covered the electronics in the guitar for year It’s safe to use the [redacted] guitar polish on the guitar The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all Once that guitar has been stamped “Used” by [redacted] , it’s considered a 2nd hand guitarWhich it’s no longer bound to [redacted] ’s inventory records or warranty policyThanks for contacting us, [redacted] Customer Service [redacted] Brands1-800-[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted] Plus I'll be charged $an hourTHU 5:18PM [redacted] I told you it was stamped used and why it wasI,m not going to get upset because I was honest and upfront with youI told you if you had a problem bring it in and we would takecare of itThat is a warrantyAnd that runs for a year from date of purchaseIf you understood craftsman part from what they are talking aboutThey,re talking about if the body didnt dry right and it cracksThey dont warranty if you adjust the truss rod and mess it upMy tech was talking about your ibanez truss rodNot the [redacted] That [redacted] is in perfect conditionI cant help if [redacted] buys guitars and all the sudden drops the priceIm a little store .I buy and sell it for as cheap as I can The lemon oil is to condition the neck to help avoid cracking of the fretboardIt wont remove wax build up that has to be cleaned with a brush and other chemicalsYou bough a great guitar that will give years of enjoyment without issue There is nothing in the musical world that covers everything for life The word lifetime warranty is just thatWordingThey,re banking on the wood or whatever never having issues I sell total extra coverage warranties that go up to two yearsI never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of chargeI don't understand why you're worried about selling itDidn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell itYou put it on consignment and tell us what you would like to get for itFRI 12:53AM No John you never did disclosed thatI would remember that & so would ***I would NEVER had paid that much for "used" I think I should be the one upset for over paying [redacted] gives a life time warranty on workmanship year on partsI understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted] ***They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice [redacted] did not drop the price nor did [redacted] Their price was $on Oct22nd & the 23rd the day I bought yoursI looked it up before & afterI bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil isThere's no reason for there to be wax on that fretboardYour tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there [redacted] said the sameYour tech also said he went over the guitar he did not put new strings on it or clean itThis bothers me that it's stamped used & was not disclosed to meA used guitar is well below what I paidI bought [redacted] used & have no problem with thatI paid a great price for a great used guitarI bought this under the understanding it was NEWIn fact you said you never said $& insisted you said $I attached a picture you posted with your writingKnowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a small rub marks where there are brown spots showing through the black on the back bottom & side corners of the bodySorry but I would NEVER buy used for that price! FRI 2:52AM ME-- [redacted] im going to try and break this down you paid plus tax comes to On the phone you asked for a picture I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys themGoes over them and dealers buy from there warehouseBut since I cant record audio without making the party aware I cant prove the phone conversationFRI 6:33AM ME--I have a percent restocking fee if you want to return the the guitar and caseThat sign hangs on my wallSo that is also an option for youFRI 2:03PM You NEVER told me thatThat would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it tooI've been around the block JohnThere is more options then that ME--I'm done with this ***If you want to return it return it ME--What other option is other then returning it? FRI 5:35PM That's fine John Some money back would be nice but I know that's not going to happen with youSo I will use my other avenues availableThanks for your great customer service! ME--How is a full refund some money back? I'm not paying a 10% restocking feeThat's loosing moneyNot to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted] So there's my problem ME-- [redacted] your not reading this right I said full refund Ok my mistakeI was going off what you said before plus I did not say I changed out the humbucker & the strings ME-- [redacted] just bring the guitar and case up now and I will hand you dollars I need to put the old humbucker back in first ME--changed the humbucker? You didn't tell me that ME--You been some many different things I can't follow half the time what your talking about Saying ME--Now I'm trying to scroll thisSo now this changes things John I did tell you thatPLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted] John I don't know why your having a hard time following anythingI spoke typed correctlySAT 8:08AM ME--Anyway I just want my stuff back and this over withWhat time are you bringing itI want my tech here to check the wiring and pots to make sure it is correct and not done wrongSAT 12:15PM ME--Still waiting to hear back from you? SAT 1:54PM Costing me money in gas & miles & my time & strings + my labor ME--What are you talking about I'll I'm going to say is I was advised on what to do to protect myself ME--I offered a full refund on the purchaseI knowI don't trust you at this pointI'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cash SAT 3:14PM ME--Well I dont know what else there is to sayYou keep coming up with excuses not to return it I just offered to pick it up, no response its all I can doSo either bring it back for a refund Have your dad bring it back or I can meet him in ashland at turkey hill Or keep itWED 7:37PM The reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrumentIn many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from ***, and really should be disclosed to the public when purchasingI would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrumentReasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics ME--i told you TWICE why it was stamped usedi offered you a full refundeven thou you didn't DISCLOSE you altered the pickupsthen wanted some form of compensation from what I gathered by you saying your time, your gas when you finally did decide to tell methen say the pickup was scratched for something YOU choose to changeI sold you a guitar at a lower price because you ask if I could do better on the phonei did, you complained about thatwhy I dont knowi sold you a hardshell case below my costyou didnt seem to mind me lossing money trying to give you a great deal and make you happyi tried to offer you a refundagain that didnt do I offered to PICK IT UPnothing I offered to meet your dad or someone else to pick it upagain nothingI did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchaseThe [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitarI will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale! That quote about [redacted] is from a website I found! I compiling info to support my case! Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
From: john d [redacted] Date: Thu, Nov 19, at 8:PMSubject: incident [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>in the beginning of the message he says he knows I mentioned flawswhich shows I said usedlater I tried to explain to him againits a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty I sold him the guitar for less who complains about getting a lower price which was plus tax and a guitar case I sold below my cost which was not ripped.There was nothing wrong with the guitarhe keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.I'm just going to included the full conversation I'm not giving him a dollars because he decided he wanted to change out the pickups and didn't mention that till weeks laterI tried to offer many options for a full refund But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?sorry but my children will always come firstThats just plain ignorant I did all I could to try and please this guywith a full refund I'm not offering anything anymoreI'm not giving him dollars to pay for his pickups that HE CHOOSE to change outMe is my return message to him.Thank you johnHi John weren't you able to get a chance to get a price & a picture of the left handed [redacted] ? ***OCT 23RD, 4:21AM ME--I tagged you in it yesterdayOCT 23RD, 12:47PMI didn't get a chance to check my notificationsThanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $I'd take it!Is there any room on this John? ME--Let me look when I get back to the shop I'll message youOk I can stop by on my way back from ***I got an LP for a great deal with a hard case but I don't like the thinner body or the & [redacted] But I start looking around I'd like to see what you could do.beforeOCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitarI just looked at the numbersOCT 23RD, 8:52PMThank you again, it was nice meeting you and your wife.OCT 23RD, 10:51PMHi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out nowIt sounds much better & looks like it's built much better.OCT 25TH, 8:54PMHi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted] ? Seems the factory striped mineI noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up ME--I can fix the screws [redacted] not a problemI'll look into the pickups for you.Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticonOCT 25TH, 10:40PMJohn do you have another hard case for $like mine? I'm looking at ***'s & hers doesn't fit as tight as mineI was concerned that might be bad & only have days left to take hers back to [redacted] ***.OCT 26TH, 2:52AM ME--That was the last one I had like that sorryOCT 26TH, 10:39AM ME--And I sold it below my cost.OCT 26TH, 1:25PMOh okJust thought I'd askThe only inexpensive [redacted] I found with tan were the [redacted] *How will you be able to get the stripped screws tightened up? longer ones?is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.It's the screws that hold down the plastic around the pickups that screw into the wood ME--That should be an easy fixOCT 26TH, 4:11PM ME--bring it in when you have a chance .OCT 26TH, 5:27PMHi John I stopped at ***'s on my way home & picked up some #x 3/stainless for the bridge & #x 1/2" for the neck.John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?cream ME--Not yet ***okOCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckersOCT 27TH, 9:11PM [redacted] like what comes with the [redacted] that has the cream color bobbinsI thought [redacted] was the name? ME--No its a type.OhI don't know but they are like thisI found them on *** [redacted] OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad priceI called [redacted] & talked to themI asked if they were real & who makes themThey said they don't know either & they don't sell themI asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of stickerThey said the og one was removed because it didn't pass inspection because of one thing or anotherThat explains the screw mishapHappy Birthday I hope you have a good day!Give me a call if you have a second [redacted] okNOV 5TH, 1:18AMHi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off [redacted] contacted [redacted] & they saidHello ***,Thanks for sending the pictures The [redacted] Standard that you purchased is a real [redacted] guitar The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar This is why “Used” is stamped on the headstock of the guitar now The dealer refurbished the guitar and then sold the guitar through their own sales network The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted] Thanks, [redacted] Customer Service [redacted] Brands.1-800-[redacted] I'm not feeling I got a deal after paying $& now finding out the same left handed guitar new cost $with a warranty.I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $savingsThat's not much.NOV 5TH, 3:46AM ME-- [redacted] I told you everything about the guitar up front Prices change on everything all the timeIf I worried about the price of something after I bought it and checked I would go insaneYou saved almost dollarsThey charge sales tax on top of thatI included thatI sold you a hardshell case below my costTrying to help you outI also told you if you had any problems bring it inSo I did give you a warranty You had a screw issue on the pickup ring you choose to fix it yourselfMy tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no chargeBench time is dollars an hourPlus offered to adjust your neck at no chargeNobody does that for free because it is a riskBecause we're one of the best at taking care of fixing issues people bring there musical gear hereI also called kns to put your mind at easeOver a guitar you took backSo you didnt worrySo in closing I don't feel your being very fair on saying you only save d dollars thats not trueI offered and gave you more then they or anybody else ever would.NOV 5TH, 3:36PMJohn when I first bought it I looked it up & it was $on [redacted] & [redacted] You never said it was used or stamped usedI did have a hard shell case [redacted] from [redacted] for $& you made the comment you don't know how they did that priceI figured I'd return it & give you the business since I was buying the guitar from youI appreciated you calling themYou said you charge me $for a neck adjustmentYour right on the taxAnd for that I'm wrongBut you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grainI treated it twiceI like to learn & do my own work so I don't have to pay anyone as I did with computer repairI'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for itI intend on doing my own work & it gave me a feeling that maybe there's an issue with itIf I ever go to sell this I'm going to take a big hit because it's stamped used [redacted] sent me another reply & said: Hello ***,The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar It would’ve also covered the electronics in the guitar for year It’s safe to use the [redacted] guitar polish on the guitar The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all Once that guitar has been stamped “Used” by [redacted] , it’s considered a 2nd hand guitarWhich it’s no longer bound to [redacted] ’s inventory records or warranty policy.Thanks for contacting us, [redacted] Customer Service [redacted] Brands.1-800-[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted] Plus I'll be charged $an hour.THU 5:18PM [redacted] I told you it was stamped used and why it wasI,m not going to get upset because I was honest and upfront with youI told you if you had a problem bring it in and we would takecare of itThat is a warrantyAnd that runs for a year from date of purchaseIf you understood craftsman part from what they are talking aboutThey,re talking about if the body didnt dry right and it cracksThey dont warranty if you adjust the truss rod and mess it upMy tech was talking about your ibanez truss rodNot the [redacted] That [redacted] is in perfect conditionI cant help if [redacted] buys guitars and all the sudden drops the priceIm a little store .I buy and sell it for as cheap as I can The lemon oil is to condition the neck to help avoid cracking of the fretboardIt wont remove wax build up that has to be cleaned with a brush and other chemicalsYou bough a great guitar that will give years of enjoyment without issue There is nothing in the musical world that covers everything for life The word lifetime warranty is just thatWordingThey,re banking on the wood or whatever never having issues I sell total extra coverage warranties that go up to two yearsI never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of chargeI don't understand why you're worried about selling itDidn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell itYou put it on consignment and tell us what you would like to get for it.FRI 12:53AMNo John you never did disclosed thatI would remember that & so would ***I would NEVER had paid that much for "used" I think I should be the one upset for over paying [redacted] gives a life time warranty on workmanship year on partsI understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted] ***They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice [redacted] did not drop the price nor did [redacted] Their price was $on Oct22nd & the 23rd the day I bought yoursI looked it up before & afterI bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil isThere's no reason for there to be wax on that fretboardYour tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there [redacted] said the sameYour tech also said he went over the guitar he did not put new strings on it or clean itThis bothers me that it's stamped used & was not disclosed to meA used guitar is well below what I paidI bought [redacted] used & have no problem with thatI paid a great price for a great used guitarI bought this under the understanding it was NEWIn fact you said you never said $& insisted you said $I attached a picture you posted with your writingKnowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.Sorry but I would NEVER buy used for that price!FRI 2:52AM ME-- [redacted] im going to try and break this down you paid plus tax comes to On the phone you asked for a picture I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys themGoes over them and dealers buy from there warehouseBut since I cant record audio without making the party aware I cant prove the phone conversation.FRI 6:33AM ME--I have a percent restocking fee if you want to return the the guitar and caseThat sign hangs on my wallSo that is also an option for you.FRI 2:03PMYou NEVER told me thatThat would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it tooI've been around the block John.There is more options then that ME--I'm done with this ***If you want to return it return it ME--What other option is other then returning it?FRI 5:35PMThat's fine John Some money back would be nice but I know that's not going to happen with youSo I will use my other avenues availableThanks for your great customer service! ME--How is a full refund some money back?I'm not paying a 10% restocking feeThat's loosing moneyNot to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted] So there's my problem ME-- [redacted] your not reading this right I said full refundOk my mistakeI was going off what you said before plus I did not say I changed out the humbucker & the strings ME-- [redacted] just bring the guitar and case up now and I will hand you dollarsI need to put the old humbucker back in first ME--changed the humbucker?You didn't tell me that ME--You been some many different things I can't follow half the time what your talking aboutSaying ME--Now I'm trying to scroll thisSo now this changes thingsJohn I did tell you thatPLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted] .John I don't know why your having a hard time following anything.I spoke typed correctly.SAT 8:08AM ME--Anyway I just want my stuff back and this over withWhat time are you bringing itI want my tech here to check the wiring and pots to make sure it is correct and not done wrong.SAT 12:15PM ME--Still waiting to hear back from you?SAT 1:54PMCosting me money in gas & miles & my time & strings + my labor ME--What are you talking aboutI'll I'm going to say is I was advised on what to do to protect myself ME--I offered a full refund on the purchase.I knowI don't trust you at this pointI'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cashSAT 3:14PM ME--Well I dont know what else there is to sayYou keep coming up with excuses not to return it I just offered to pick it up, no response its all I can doSo either bring it back for a refund Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.WED 7:37PMThe reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrumentIn many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from ***, and really should be disclosed to the public when purchasingI would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrumentReasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics ME--i told you TWICE why it was stamped usedi offered you a full refundeven thou you didn't DISCLOSE you altered the pickupsthen wanted some form of compensation from what I gathered by you saying your time, your gas when you finally did decide to tell methen say the pickup was scratched for something YOU choose to changeI sold you a guitar at a lower price because you ask if I could do better on the phonei did, you complained about thatwhy I dont knowi sold you a hardshell case below my costyou didnt seem to mind me lossing money trying to give you a great deal and make you happyi tried to offer you a refundagain that didnt do I offered to PICK IT UPnothing I offered to meet your dad or someone else to pick it upagain nothing.I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchaseThe [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitarI will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!That quote about [redacted] is from a website I found! I compiling info to support my case!Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
I am rejecting this response because:
I was RIPPED off & the IMPORTANT info was NOT disclose to me so I could make an educated decision to purchase or not!
As you will see I will prove John is a liar & likes to turn words around to suit himI enclosed a complete screen print from ***'s pm's with dates & time on exactly what & when things happened with John, ***'s emails, a closeup picture of the dry fretboard with white spots deep in the grain, a full picture of the guitar, a picture of what the ***serial # looks like on the back headstock on my guitar & on another guitar that is on *** httD://***web.com/ & clearly shows where this guitar comes from (Mine did NOTcome with the certificate like in their picture), a URL for *** websiteJohn failed to mention how during checkout he kept watching his security monitor for the cameras outside &was not paying full attention once again & after a question was asked John said what? And then explained he has problems with his neighbors & he that spit in his neighbors face &threatened her boyfriend which the State Police had to be called so he likes to keep watch so they don't do anythingHe stated at that time he takes anti-depressant medication &suffers from anger bouts because of the meds which is the main reason I don't want to go over there at least not without the police!I would like to address the following in John's statement:
I did NOT know of ANY flaws with the guitar I purchased from him on 10/23/My wife stated in John's shop to me you are buying a NEW guitar several times because I was so reluctant to spend that much money because I just bought her a *** *** *** Standard for $149,For me to save such a little amount of money & give up a "Lifetime Warranty"? I would NOT do so knowing it's a USED guitar & being it's stamped USED it deceased the the value so much NO ONE would want to buy it! I would of bought from *** *** for $that is brand new & comes with a full *** warranty!
After mentioning I saw John was having a sale for guitars he was selling at $John explained he sometimes gets guitars that he can sell cheaper because they're rejects the have a nick or something small wrong with them I The guitar I bought was NOT this easel *** told me this guitar could have had a cracked neck, bad electronics, a bad truss rod (which John got VERY demanding with his tech that I DON'T mess with the truss rod because it could be stuck or froze)John's tech argued every musician should know how to set their guitar up! This gives me yet another reason to worry about this guitar! *** said they were sick of people raiding their dumpsters for these rejects &started selling them to companies like *** & is the reason it was sold off & no longer covered by *** because it didn't meet their standard! This guitar I bought was NOT one of them according to John at the time of sale hence is why he could NOT come down on the price!Yes there is stuff wrong with this guitar I purchased from Yin Yang Music that his tech & I talked aboutThe fretboard was dry & has white spots deep in the grain, the finish is lightly rubbed off in places that you can only see in good light, the one humbucker is slightly scuffedThings you could not see in his poor lightingI found out that *** htto://***web.com/ is a company that refurb's these guitars & discloses to the dealers they sell to & what was wrong with guitars &that info is suppose to be passed on the the consumer! I believe this guitar came from them because they use the same sticker & the same first numbers on their serial #'sI tried several times to contact *** but they will NOT respond since I'm not a dealer! John held this info from me!
As you will see from the screen shots in the pm's John was told I changed the humbuckers/pickups out a number of times during our *** conversation but did NOT pay attention as usual because he's busy checking *** on his phone NOT talking business as he states! And as far as his child goes John is in business I think a baby sitter is in order here so he can run the business like a business & NOT a daycare center! I'm not saying his child isn't or shouldn't be important but when your in business & open you should run you business! His child & phone were NOT priority when I was looking to buy a guitar but when there was problems & concerns that's when customer service went out the door with the exception of the securitymonitor for outside!
John some how can't understand I had an *** hardshell case which I bought for $& change from *** *** that fit the guitar I bought from John! I did NOT need his case but told him I would return the case to *** *** & buy everything from him being I thought I was getting a good deal for a NEW guitar! John also stated the ONLY reason he could sell the case under cost was because it has some scuff marks & a little tearSo if the case didn't have a tear why would he sell under cost when he wouldn't move on the guitar? My guess he knew I'd see the scuffs &tear with the caseAs for the guitar how would I know? You can't read the stamping USED! *** had to tell meAs for the defects with the finish you really have to look! The white spots John passed off as polish*** said no it's not polish & could be part of the reason it was a reject!
In closing after filing with the Revdex.com John first offered a return with 10% restocking fee then offered a full refund but I am VERY concerned about going over there as I told him because of what he told me about his neighbor & his anger, in the second pm on *** when I brought this problem to John, John right away states: "He's not go to get upset"Why should he? He didn't get taken on the purchase! I did! John FINALLY heard me that I changed the humbuckers after he said in his pm "Just bring everything over right now"! I told him I needed to change the humbuckers first! Then he stated "You changed the humbuckers? This changes everything" & left it at that! The next morning John replied & states "I'm waiting for your answer"! Then replies a few hours later "I want my stuff back"! "When are you coming over"? "I want my tech to look over it to make sure you did the work right"! Then changes everything around AGAIN &says "I'll even meet your Dad in *** at the Turkey Hill"Why is my Dad being involved? This adds to my concerns on what John's real intentions are here! John also stated he wants everything backI bought the guitar & case separate as it shows on the invoiceI should NOT have to give the case back as it did NOT come with the guitar & my problem is NOT with the case it's with the USED guitar!
The money I'm asking for back is NOT for new humbuckers/pickups it because I can buy a NEW guitar just like this for $at *** *** with a warranty which John's claims they changed their price! I guess ***, *** *** & everyone else changes theirs too in such a short time! My new huckerbuckers cost much more then $so John's statement is wrong! Humbuckers are the first thing a musician changes out on a guitar including $3,000.00 ones because the stock ones don't cut it!
He ripped me off by selling me a USED guitar & NOT disclosing this IMPORTANT info to me! I would have walked away & bought from *** *** or somewhere else knowing this! Why would I spend my time & pay more money for new strings after replacing humbuckers knowing this was a USED guitar! If John wants to insist he disclosed this info to me at time of sale then why am I trying to contact *** to see what the problem was with this guitar? Why would I pay top dollar knowing when I sell it NO ONE will want to buy it because of the USED stamp on the head stock? The answer is simple! Because I didn't know this IMPORTANT info & now am stuck with a USED guitar that I OVER paid for with NO Lifetime *** warranty!Regards,
I am rejecting this response because:I was RIPPED off & the IMPORTANT info was NOT disclose to me so I could make an educated decision to purchase or not! As you will see I will prove John is a liar & likes to turn words around to suit himI enclosed a complete screen print from ***'s pm's with dates & time on exactly what & when things happened with John, ***'s emails, a closeup picture of the dry fretboard with white spots deep in the grain, a full picture of the guitar, a picture of what the ***serial # looks like on the back headstock on my guitar & on another guitar that is on *** httD://***web.com/ & clearly shows where this guitar comes from (Mine did NOTcome with the certificate like in their picture), a URL for *** website.John failed to mention how during checkout he kept watching his security monitor for the cameras outside &was not paying full attention once again & after a question was asked John said what? And then explained he has problems with his neighbors & he that spit in his neighbors face &threatened her boyfriend which the State Police had to be called so he likes to keep watch so they don't do anythingHe stated at that time he takes anti-depressant medication &suffers from anger bouts because of the meds which is the main reason I don't want to go over there at least not without the police!I would like to address the following in John's statement:I did NOT know of ANY flaws with the guitar I purchased from him on 10/23/My wife stated in John's shop to me you are buying a NEW guitar several times because I was so reluctant to spend that much money because I just bought her a *** *** *** Standard for $149,For me to save such a little amount of money & give up a "Lifetime Warranty"? I would NOT do so knowing it's a USED guitar & being it's stamped USED it deceased the the value so much NO ONE would want to buy it! I would of bought from *** *** for $that is brand new & comes with a full *** warranty!After mentioning I saw John was having a sale for guitars he was selling at $John explained he sometimes gets guitars that he can sell cheaper because they're rejects the have a nick or something small wrong with them I The guitar I bought was NOT this easel *** told me this guitar could have had a cracked neck, bad electronics, a bad truss rod (which John got VERY demanding with his tech that I DON'T mess with the truss rod because it could be stuck or froze)John's tech argued every musician should know how to set their guitar up! This gives me yet another reason to worry about this guitar! *** said they were sick of people raiding their dumpsters for these rejects &started selling them to companies like *** & is the reason it was sold off & no longer covered by *** because it didn't meet their standard! This guitar I bought was NOT one of them according to John at the time of sale hence is why he could NOT come down on the price!Yes there is stuff wrong with this guitar I purchased from Yin Yang Music that his tech & I talked aboutThe fretboard was dry & has white spots deep in the grain, the finish is lightly rubbed off in places that you can only see in good light, the one humbucker is slightly scuffedThings you could not see in his poor lightingI found out that *** htto://***web.com/ is a company that refurb's these guitars & discloses to the dealers they sell to & what was wrong with guitars &that info is suppose to be passed on the the consumer! I believe this guitar came from them because they use the same sticker & the same first numbers on their serial #'sI tried several times to contact *** but they will NOT respond since I'm not a dealer! John held this info from me!As you will see from the screen shots in the pm's John was told I changed the humbuckers/pickups out a number of times during our *** conversation but did NOT pay attention as usual because he's busy checking *** on his phone NOT talking business as he states! And as far as his child goes John is in business I think a baby sitter is in order here so he can run the business like a business & NOT a daycare center! I'm not saying his child isn't or shouldn't be important but when your in business & open you should run you business! His child & phone were NOT priority when I was looking to buy a guitar but when there was problems & concerns that's when customer service went out the door with the exception of the securitymonitor for outside!John some how can't understand I had an *** hardshell case which I bought for $& change from *** *** that fit the guitar I bought from John! I did NOT need his case but told him I would return the case to *** *** & buy everything from him being I thought I was getting a good deal for a NEW guitar! John also stated the ONLY reason he could sell the case under cost was because it has some scuff marks & a little tearSo if the case didn't have a tear why would he sell under cost when he wouldn't move on the guitar? My guess he knew I'd see the scuffs &tear with the caseAs for the guitar how would I know? You can't read the stamping USED! *** had to tell meAs for the defects with the finish you really have to look! The white spots John passed off as polish*** said no it's not polish & could be part of the reason it was a reject!In closing after filing with the Revdex.com John first offered a return with 10% restocking fee then offered a full refund but I am VERY concerned about going over there as I told him because of what he told me about his neighbor & his anger, in the second pm on *** when I brought this problem to John, John right away states: "He's not go to get upset"Why should he? He didn't get taken on the purchase! I did! John FINALLY heard me that I changed the humbuckers after he said in his pm "Just bring everything over right now"! I told him I needed to change the humbuckers first! Then he stated "You changed the humbuckers? This changes everything" & left it at that! The next morning John replied & states "I'm waiting for your answer"! Then replies a few hours later "I want my stuff back"! "When are you coming over"? "I want my tech to look over it to make sure you did the work right"! Then changes everything around AGAIN &says "I'll even meet your Dad in *** at the Turkey Hill"Why is my Dad being involved? This adds to my concerns on what John's real intentions are here! John also stated he wants everything backI bought the guitar & case separate as it shows on the invoiceI should NOT have to give the case back as it did NOT come with the guitar & my problem is NOT with the case it's with the USED guitar!The money I'm asking for back is NOT for new humbuckers/pickups it because I can buy a NEW guitar just like this for $at *** *** with a warranty which John's claims they changed their price! I guess ***, *** *** & everyone else changes theirs too in such a short time! My new huckerbuckers cost much more then $so John's statement is wrong! Humbuckers are the first thing a musician changes out on a guitar including $3,000.00 ones because the stock ones don't cut it!He ripped me off by selling me a USED guitar & NOT disclosing this IMPORTANT info to me! I would have walked away & bought from *** *** or somewhere else knowing this! Why would I spend my time & pay more money for new strings after replacing humbuckers knowing this was a USED guitar! If John wants to insist he disclosed this info to me at time of sale then why am I trying to contact *** to see what the problem was with this guitar? Why would I pay top dollar knowing when I sell it NO ONE will want to buy it because of the USED stamp on the head stock? The answer is simple! Because I didn't know this IMPORTANT info & now am stuck with a USED guitar that I OVER paid for with NO Lifetime *** warranty!Regards,
From: john d[redacted]<yinyangmusic@[redacted].com>Date: Thu, Nov 19, 2015 at 8:29 PMSubject: incident [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>in the beginning of the message he says he knows I mentioned flaws. which shows I said used.. later I tried to explain to him again. its a...
new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty. I sold him the guitar for less who complains about getting a lower price which was 354.18 plus tax 379. and a guitar case I sold below my cost which was not ripped.There was nothing wrong with the guitar. he keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.I'm just going to included the full conversation . I'm not giving him a 125 dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later. I tried to offer many options for a full refund. But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?. sorry but my children will always come first. Thats just plain ignorant. I did all I could to try and please this guy. with a full refund. I'm not offering anything anymore. I'm not giving him 125 dollars to pay for his pickups that HE CHOOSE to change out. Me is my return message to him.Thank you johnHi John weren't you able to get a chance to get a price & a picture of the left handed [redacted]? [redacted]OCT 23RD, 4:21AM ME--I tagged you in it yesterdayOCT 23RD, 12:47PMI didn't get a chance to check my notifications. Thanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $300 I'd take it!Is there any room on this John? ME--Let me look when I get back to the shop I'll message youOk I can stop by on my way back from [redacted]. I got an LP 100 for a great deal with a hard case but I don't like the thinner body or the 700 & 650 [redacted]. But I start looking around I'd like to see what you could do.beforeOCT 23RD, 3:53PM ME--Sorry [redacted] I can't move on the price of that guitar. I just looked at the numbersOCT 23RD, 8:52PMThank you again, it was nice meeting you and your wife.OCT 23RD, 10:51PMHi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out now. It sounds much better & looks like it's built much better.OCT 25TH, 8:54PMHi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted]? Seems the factory striped mine. I noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up. ME--I can fix the screws [redacted] not a problem. I'll look into the pickups for you.Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticonOCT 25TH, 10:40PMJohn do you have another hard case for $55 like mine? I'm looking at [redacted]'s & hers doesn't fit as tight as mine. I was concerned that might be bad & only have 2 days left to take hers back to [redacted].OCT 26TH, 2:52AM ME--That was the last one I had like that sorryOCT 26TH, 10:39AM ME--And I sold it below my cost.OCT 26TH, 1:25PMOh ok. Just thought I'd ask. The only inexpensive [redacted] I found with tan were the [redacted]. How will you be able to get the stripped screws tightened up? longer ones?is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.It's the screws that hold down the plastic around the pickups that screw into the wood. ME--That should be an easy fixOCT 26TH, 4:11PM ME--bring it in when you have a chance .OCT 26TH, 5:27PMHi John I stopped at [redacted]'s on my way home & picked up some #4 x 3/4 stainless for the bridge & #4 x 1/2" for the neck.John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?cream ME--Not yet [redacted]okOCT 27TH, 6:45PM ME--Still trying to find prices for the pickips ME--What brand .or type like burst buckersOCT 27TH, 9:11PM[redacted] like what comes with the ** 100 that has the cream color bobbins. I thought [redacted] was the name? ME--No its a type.Oh. I don't know but they are like this. I found them on [redacted]. [redacted]OCT 28TH, 4:18PM ME--i dont know if they are real or not but its not a bad priceI called [redacted] & talked to them. I asked if they were real & who makes them. They said they don't know either & they don't sell them. I asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of sticker. They said the og one was removed because it didn't pass inspection because of one thing or another. That explains the screw mishap. Happy Birthday I hope you have a good day!Give me a call if you have a second. [redacted]okNOV 5TH, 1:18AMHi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off. [redacted] contacted [redacted] & they said. Hello [redacted],Thanks for sending the pictures. The [redacted] Standard that you purchased is a real [redacted] guitar. The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar. This is why “Used” is stamped on the headstock of the guitar now. The dealer refurbished the guitar and then sold the guitar through their own sales network. The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number. Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted]. Thanks,[redacted]Customer Service[redacted] Brands.1-800-4[redacted] I'm not feeling I got a deal after paying $379.00 & now finding out the same left handed guitar new cost $414.00 with a warranty.I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $34 savings. That's not much.NOV 5TH, 3:46AM ME--[redacted] I told you everything about the guitar up front. Prices change on everything all the time. If I worried about the price of something after I bought it and checked I would go insane.. You saved almost 56 dollars. They charge sales tax on top of that. I included that. I sold you a hardshell case below my cost. Trying to help you out. I also told you if you had any problems bring it in. So I did give you a warranty . You had a screw issue on the pickup ring you choose to fix it yourself. My tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no charge. Bench time is 65 dollars an hour. Plus offered to adjust your neck at no charge. Nobody does that for free because it is a risk. Because we're one of the best at taking care of fixing issues people bring there musical gear here. I also called kns to put your mind at ease. Over a guitar you took back. So you didnt worry. So in closing I don't feel your being very fair on saying you only save d 34 dollars thats not true. I offered and gave you more then they or anybody else ever would.NOV 5TH, 3:36PMJohn when I first bought it I looked it up & it was $414 on [redacted] & [redacted]. You never said it was used or stamped used. I did have a hard shell case [redacted] from [redacted] for $52.00 & you made the comment you don't know how they did that price. I figured I'd return it & give you the business since I was buying the guitar from you. I appreciated you calling them. You said you charge me $10 for a neck adjustment. Your right on the tax. And for that I'm wrong. But you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grain. I treated it twice. I like to learn & do my own work so I don't have to pay anyone as I did with computer repair. I'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for it. I intend on doing my own work & it gave me a feeling that maybe there's an issue with it. If I ever go to sell this I'm going to take a big hit because it's stamped used. [redacted] sent me another reply & said: Hello [redacted],The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar. It would’ve also covered the electronics in the guitar for 1 year. It’s safe to use the [redacted] guitar polish on the guitar. The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all. Once that guitar has been stamped “Used” by [redacted], it’s considered a 2nd hand guitar. Which it’s no longer bound to [redacted]’s inventory records or warranty policy.Thanks for contacting us,[redacted]Customer Service[redacted] Brands.1-800-4[redacted] None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted]. Plus I'll be charged $65.00 an hour.THU 5:18PM[redacted] I told you it was stamped used and why it was. I,m not going to get upset because I was honest and upfront with you. I told you if you had a problem bring it in and we would takecare of it. That is a warranty. And that runs for a year from date of purchase. If you understood craftsman part from what they are talking about. They,re talking about if the body didnt dry right and it cracks. They dont warranty if you adjust the truss rod and mess it up. . My tech was talking about your ibanez truss rod. Not the [redacted]. That [redacted] is in perfect condition. I cant help if [redacted] buys 5000 guitars and all the sudden drops the price. Im a little store .I buy and sell it for as cheap as I can. The lemon oil is to condition the neck to help avoid cracking of the fretboard. It wont remove wax build up that has to be cleaned with a brush and other chemicals. You bough a great guitar that will give years of enjoyment without issue. There is nothing in the musical world that covers everything for life. The word lifetime warranty is just that. Wording. They,re banking on the wood or whatever never having issues. I sell total extra coverage warranties that go up to two years. I never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of charge. I don't understand why you're worried about selling it. Didn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell it. You put it on consignment and tell us what you would like to get for it.FRI 12:53AMNo John you never did disclosed that. I would remember that & so would [redacted]. I would NEVER had paid that much for "used" I think I should be the one upset for over paying. [redacted] gives a life time warranty on workmanship 1 year on parts. I understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted]. They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice. [redacted] did not drop the price nor did [redacted]. Their price was $414.00 on Oct. 22nd & the 23rd the day I bought yours. I looked it up before & after. I bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil is. There's no reason for there to be wax on that fretboard. Your tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there. [redacted] said the same. Your tech also said he went over the guitar he did not put new strings on it or clean it. This bothers me that it's stamped used & was not disclosed to me. A used guitar is well below what I paid. I bought [redacted] used & have no problem with that. I paid a great price for a great used guitar. I bought this under the understanding it was NEW. In fact you said you never said $399 & insisted you said $379. I attached a picture you posted with your writing. Knowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a 3 small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.Sorry but I would NEVER buy used for that price!FRI 2:52AM ME--[redacted] im going to try and break this down you paid 357.54 plus tax comes to 379. On the phone you asked for a picture . I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement. [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys them. Goes over them and dealers buy from there warehouse. But since I cant record audio without making the party aware I cant prove the phone conversation.FRI 6:33AM ME--I have a 10 percent restocking fee if you want to return the the guitar and case. That sign hangs on my wall. So that is also an option for you.FRI 2:03PMYou NEVER told me that. That would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it too. I've been around the block John.There is more options then that ME--I'm done with this [redacted]. If you want to return it return it. ME--What other option is other then returning it?FRI 5:35PMThat's fine John Some money back would be nice but I know that's not going to happen with you. So I will use my other avenues available. Thanks for your great customer service! ME--How is a full refund some money back?I'm not paying a 10% restocking fee. That's loosing money. Not to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted]. So there's my problem. ME--[redacted] your not reading this right I said full refundOk my mistake. I was going off what you said before plus I did not say I changed out the humbucker & the strings. ME--[redacted] just bring the guitar and case up now and I will hand you 434.00 dollarsI need to put the old humbucker back in first. ME--changed the humbucker?You didn't tell me that ME--You been some many different things I can't follow half the time what your talking aboutSaying ME--Now I'm trying to scroll this. So now this changes thingsJohn I did tell you that. PLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted].John I don't know why your having a hard time following anything.I spoke typed correctly.SAT 8:08AM ME--Anyway I just want my stuff back and this over with. What time are you bringing it. I want my tech here to check the wiring and pots to make sure it is correct and not done wrong.SAT 12:15PM ME--Still waiting to hear back from you?SAT 1:54PMCosting me money in gas & miles & my time & strings + my labor. ME--What are you talking aboutI'll I'm going to say is I was advised on what to do to protect myself. ME--I offered a full refund on the purchase.I know. I don't trust you at this point. I'm sorry ME--What exactly is it you want ME--I can't do anything other then come get the guitar and hand you cashSAT 3:14PM ME--Well I dont know what else there is to say. You keep coming up with excuses not to return it . I just offered to pick it up, no response its all I can do. So either bring it back for a refund. Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.WED 7:37PMThe reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrument.. In many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from [redacted], and really should be disclosed to the public when purchasing. I would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrument. Reasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics. ME--. I told you TWICE why it was stamped used. I offered you a full refund. even thou you didn't DISCLOSE you altered the pickups. then wanted some form of compensation from what I gathered by you saying your time, your gas. when you finally did decide to tell me. then say the pickup was scratched . for something YOU choose to change. I sold you a guitar at a lower price because you ask if I could do better on the phone.. I did, you complained about that. why I dont know. I sold you a hardshell case below my cost. you didnt seem to mind me lossing money trying to give you a great deal and make you happy. I tried to offer you a refund.. again that didnt do I offered to PICK IT UP. nothing I offered to meet your dad or someone else to pick it up. again nothing.I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchase. The [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitar. I will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $52 but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!That quote about [redacted] is from a website I found! I compiling info to support my case!Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!
From: john d[redacted]
arial, sans-serif;"><yinyangmusic@[redacted].com>Date: Thu, Nov 19, 2015 at 8:29 PMSubject: incident [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
in the beginning of the message he says he knows I mentioned flaws. which shows I said used.. later I tried to explain to him again. its a new guitar that the company rejects for whatever reason and the agreement they have with the other company is they have to be stamped used to void the limited lifetime warranty. I sold him the guitar for less who complains about getting a lower price which was 354.18 plus tax 379. and a guitar case I sold below my cost which was not ripped.
There was nothing wrong with the guitar. he keeps mentioning stuff my tech was saying , he was talking about was his Other guitar he brought in as in a dry neck.
I'm just going to included the full conversation . I'm not giving him a 125 dollars because he decided he wanted to change out the pickups and didn't mention that till weeks later.
I tried to offer many options for a full refund. But after he kept messaging me telling maybe I should stay off the phone when I was talking to another customer as he talked to my tech about his OTHER guitar and telling me I shouldn't be taking care of my child?. sorry but my children will always come first. Thats just plain ignorant. I did all I could to try and please this guy. with a full refund. I'm not offering anything anymore. I'm not giving him 125 dollars to pay for his pickups that HE CHOOSE to change out.
Me is my return message to him.
Thank you john
Hi John weren't you able to get a chance to get a price & a picture of the left handed [redacted]
OCT 23RD, 4:21AM
ME--I tagged you in it yesterday
OCT 23RD, 12:47PM
I didn't get a chance to check my notifications. Thanks! That's really nice! I guess that doesn't come with a hard case though? I wish it was a $300 I'd take it!
Is there any room on this John?
ME--Let me look when I get back to the shop I'll message you
Ok I can stop by on my way back from [redacted]. I got an LP 100 for a great deal with a hard case but I don't like the thinner body or the 700 & 650 [redacted]. But I start looking around I'd like to see what you could do.
before
OCT 23RD, 3:53PM
ME--Sorry [redacted] I can't move on the price of that guitar. I just looked at the numbers
OCT 23RD, 8:52PM
Thank you again, it was nice meeting you and your wife.
OCT 23RD, 10:51PM
Hi John we're thinking the same I was going to pm you & thank you! It was nice meeting you & your son! I'm trying the guitar out now. It sounds much better & looks like it's built much better.
OCT 25TH, 8:54PM
Hi John I wanted to know how much some cream colored [redacted] (without the cover) about the same quality are for the [redacted] standard I bought off you? Also do you have any longer screws for the plastic around the [redacted]? Seems the factory striped mine. I noticed a gap between the body & the plastic & tried tightening slightly but won't tighten up.
ME--I can fix the screws [redacted] not a problem. I'll look into the pickups for you.
Oh cool! Thanks! I'd like to make it look a bit like [redacted] black [redacted] smile emoticon
OCT 25TH, 10:40PM
John do you have another hard case for $55 like mine? I'm looking at [redacted]'s & hers doesn't fit as tight as mine. I was concerned that might be bad & only have 2 days left to take hers back to [redacted].
OCT 26TH, 2:52AM
ME--That was the last one I had like that sorry
OCT 26TH, 10:39AM
ME--And I sold it below my cost.
OCT 26TH, 1:25PM
Oh ok. Just thought I'd ask. The only inexpensive [redacted] I found with tan were the [redacted]. How will you be able to get the stripped screws tightened up? longer ones?
is it the pickup ing or height adjustment on the pickup? if its te pickup not sure how they would strip.
It's the screws that hold down the plastic around the pickups that screw into the wood.
ME--That should be an easy fix
OCT 26TH, 4:11PM
ME--bring it in when you have a chance .
OCT 26TH, 5:27PM
Hi John I stopped at [redacted]'s on my way home & picked up some #4 x 3/4 stainless for the bridge & #4 x 1/2" for the neck.
John did you see how much the [redacted] brigde & Neck tan humbucker pickups are?
cream
ME--Not yet [redacted]
ok
OCT 27TH, 6:45PM
ME--Still trying to find prices for the pickips
ME--What brand .or type like burst buckers
OCT 27TH, 9:11PM
[redacted] like what comes with the ** 100 that has the cream color bobbins. I thought [redacted] was the name?
ME--No its a type.
Oh. I don't know but they are like this. I found them on [redacted]
OCT 28TH, 4:18PM
ME--i dont know if they are real or not but its not a bad price
I called [redacted] & talked to them. I asked if they were real & who makes them. They said they don't know either & they don't sell them. I asked if I had the Classic in my Standard but they were unable to tell me they said my guitar is a refurb with that serial # & color of sticker. They said the og one was removed because it didn't pass inspection because of one thing or another. That explains the screw mishap. Happy Birthday I hope you have a good day!
Give me a call if you have a second. [redacted]
ok
NOV 5TH, 1:18AM
Hi John I was cleaning my guitar with [redacted] guitar polish & part of the serial # rubbed off. [redacted] contacted [redacted] & they said.
Hello [redacted],
Thanks for sending the pictures. The [redacted] Standard that you purchased is a real [redacted] guitar. The reason it has a sticker with a serial number, instead of the serial being stamped on the headstock of the guitar, is because the guitar was sold to the dealer as an “Used” guitar. This is why “Used” is stamped on the headstock of the guitar now. The dealer refurbished the guitar and then sold the guitar through their own sales network. The serial number was placed on the guitar by the dealer you purchased from, that’s why [redacted] has no record of the serial number. Also, the guitar does not have an [redacted] warranty, but the guitar is a real [redacted].
Thanks,
[redacted]
Customer Service
[redacted] Brands.
1-800-4[redacted]
I'm not feeling I got a deal after paying $379.00 & now finding out the same left handed guitar new cost $414.00 with a warranty.
I understand you said sometimes you get guitar with a little something wrong but I don't recall you saying that about this one & for a $34 savings. That's not much.
NOV 5TH, 3:46AM
ME--[redacted] I told you everything about the guitar up front. Prices change on everything all the time. If I worried about the price of something after I bought it and checked I would go insane.. You saved almost 56 dollars. They charge sales tax on top of that. I included that. I sold you a hardshell case below my cost. Trying to help you out. I also told you if you had any problems bring it in. So I did give you a warranty . You had a screw issue on the pickup ring you choose to fix it yourself. My tech sat there for over an hour speaking with and going over your guitar explaining things about it, plus looked at your other guitar at no charge. Bench time is 65 dollars an hour. Plus offered to adjust your neck at no charge. Nobody does that for free because it is a risk. Because we're one of the best at taking care of fixing issues people bring there musical gear here. I also called kns to put your mind at ease. Over a guitar you took back. So you didnt worry. So in closing I don't feel your being very fair on saying you only save d 34 dollars thats not true. I offered and gave you more then they or anybody else ever would.
NOV 5TH, 3:36PM
John when I first bought it I looked it up & it was $414 on [redacted] & [redacted]. You never said it was used or stamped used. I did have a hard shell case [redacted] from [redacted] for $52.00 & you made the comment you don't know how they did that price. I figured I'd return it & give you the business since I was buying the guitar from you. I appreciated you calling them. You said you charge me $10 for a neck adjustment. Your right on the tax. And for that I'm wrong. But you tech said the finger board is dry & after I used the lemon oil on the fret board it didn't take the white out of the wood grain. I treated it twice. I like to learn & do my own work so I don't have to pay anyone as I did with computer repair. I'm concerned also about the comment your tech mentioned if the truss rod is stuck & it breaks you guys will pay for it. I intend on doing my own work & it gave me a feeling that maybe there's an issue with it. If I ever go to sell this I'm going to take a big hit because it's stamped used. [redacted] sent me another reply & said:
Hello [redacted],
The warranty would’ve covered any defects in workmanship and material for the life of the guitar as long as you (the original purchaser) owned the guitar. It would’ve also covered the electronics in the guitar for 1 year. It’s safe to use the [redacted] guitar polish on the guitar. The serial number that’s on the guitar is likely what the dealer used to keep track if the guitar in their inventory, that serial number has no association to [redacted] at all. Once that guitar has been stamped “Used” by [redacted], it’s considered a 2nd hand guitar. Which it’s no longer bound to [redacted]’s inventory records or warranty policy.
Thanks for contacting us,
[redacted]
Customer Service
[redacted] Brands.
1-800-4[redacted]
None of this was disclosed to me at the time of sale which would have changed my mind because if the neck cracks or other issues come about I'm stuck because your tech isn't a [redacted]. Plus I'll be charged $65.00 an hour.
THU 5:18PM
[redacted] I told you it was stamped used and why it was. I,m not going to get upset because I was honest and upfront with you. I told you if you had a problem bring it in and we would takecare of it. That is a warranty. And that runs for a year from date of purchase. If you understood craftsman part from what they are talking about. They,re talking about if the body didnt dry right and it cracks. They dont warranty if you adjust the truss rod and mess it up. . My tech was talking about your ibanez truss rod. Not the [redacted]. That [redacted] is in perfect condition. I cant help if [redacted] buys 5000 guitars and all the sudden drops the price. Im a little store .I buy and sell it for as cheap as I can. The lemon oil is to condition the neck to help avoid cracking of the fretboard. It wont remove wax build up that has to be cleaned with a brush and other chemicals. You bough a great guitar that will give years of enjoyment without issue. There is nothing in the musical world that covers everything for life. The word lifetime warranty is just that. Wording. They,re banking on the wood or whatever never having issues. I sell total extra coverage warranties that go up to two years. I never really tell people about them because I sell great stuff for less and there is rarely ever an issues I don't take care free of charge. I don't understand why you're worried about selling it. Didn't you buy it to enjoy it? Plus if you did decide to sell it you can always bring it to the shop and we can help you sell it. You put it on consignment and tell us what you would like to get for it.
FRI 12:53AM
No John you never did disclosed that. I would remember that & so would [redacted]. I would NEVER had paid that much for "used" I think I should be the one upset for over paying. [redacted] gives a life time warranty on workmanship 1 year on parts. I understand their warranty as I had a long phone conversation with them on this guitar & [redacted] I bought at [redacted]. They seen all the pictures & of the fingerboard & said the same thing your tech said it was dry & that was after I treated it twice. [redacted] did not drop the price nor did [redacted]. Their price was $414.00 on Oct. 22nd & the 23rd the day I bought yours. I looked it up before & after. I bought off you because I thought I was getting a better deal on a NEW [redacted] not used! I know what Lemon oil is. There's no reason for there to be wax on that fretboard. Your tech told me straight out the fretboard on the [redacted] was dry & that's why the white was there. [redacted] said the same. Your tech also said he went over the guitar he did not put new strings on it or clean it. This bothers me that it's stamped used & was not disclosed to me. A used guitar is well below what I paid. I bought [redacted] used & have no problem with that. I paid a great price for a great used guitar. I bought this under the understanding it was NEW. In fact you said you never said $399 & insisted you said $379. I attached a picture you posted with your writing. Knowing this is used it explains why the screw in the plastic housing for the bridge [redacted] was to small, there are scratches on the bridge [redacted] & there are a 3 small rub marks where there are brown spots showing through the black on the back bottom & side corners of the body.
Sorry but I would NEVER buy used for that price!
FRI 2:52AM
ME--[redacted] im going to try and break this down you paid 357.54 plus tax comes to 379. On the phone you asked for a picture . I had this posted already and tagged you in it.We spoke on the phone I told you the company I buy these guitars from , they were new guitars never sold but have to be stamped used as per there agreement. [redacted] for whatever reason be it a broken tone pot, to whatever puts them on a different pile and this company buys them. Goes over them and dealers buy from there warehouse. But since I cant record audio without making the party aware I cant prove the phone conversation.
FRI 6:33AM
ME--I have a 10 percent restocking fee if you want to return the the guitar and case. That sign hangs on my wall. So that is also an option for you.
FRI 2:03PM
You NEVER told me that. That would have made me stay away if I knew it were stamped used! And I can't prove what you really said without recording it too. I've been around the block John.
There is more options then that
ME--I'm done with this [redacted]. If you want to return it return it.
ME--What other option is other then returning it?
FRI 5:35PM
That's fine John Some money back would be nice but I know that's not going to happen with you. So I will use my other avenues available. Thanks for your great customer service!
ME--How is a full refund some money back?
I'm not paying a 10% restocking fee. That's loosing money. Not to mention this used stamp did not come up until after I emailed pictures to [redacted] after I cleaned the guitar & the serial # rubbed of after I restrung & cleaned the fretboard & changed out the [redacted]. So there's my problem.
ME--[redacted] your not reading this right I said full refund
Ok my mistake. I was going off what you said before plus I did not say I changed out the humbucker & the strings.
ME--[redacted] just bring the guitar and case up now and I will hand you 434.00 dollars
I need to put the old humbucker back in first.
ME--changed the humbucker?
You didn't tell me that
ME--You been some many different things I can't follow half the time what your talking about
Saying
ME--Now I'm trying to scroll this. So now this changes things
John I did tell you that. PLEASE scroll up your pm! This is what brought USED stamped to my attention after I cleaned the guitar & the serial # rubbed off & is why I called [redacted].
John I don't know why your having a hard time following anything.
I spoke typed correctly.
SAT 8:08AM
ME--Anyway I just want my stuff back and this over with. What time are you bringing it. I want my tech here to check the wiring and pots to make sure it is correct and not done wrong.
SAT 12:15PM
ME--Still waiting to hear back from you?
SAT 1:54PM
Costing me money in gas & miles & my time & strings + my labor.
ME--What are you talking about
I'll I'm going to say is I was advised on what to do to protect myself.
ME--I offered a full refund on the purchase.
I know. I don't trust you at this point. I'm sorry
ME--What exactly is it you want
ME--I can't do anything other then come get the guitar and hand you cash
SAT 3:14PM
ME--Well I dont know what else there is to say. You keep coming up with excuses not to return it . I just offered to pick it up, no response its all I can do. So either bring it back for a refund. Have your dad bring it back or I can meet him in ashland at turkey hill Or keep it.
WED 7:37PM
The reason for the [redacted] processing of each instrument is clearly disclosed to the dealer prior to the dealer's decision to order that particular instrument.. In many cases, the guitar has some sort of flaw that was repaired and completely disclosed to the reseller prior to order from [redacted], and really should be disclosed to the public when purchasing. I would think it's a positive to disclosure the full back ground of any guitar, so that all potential buyers could use to make an informed purchase decision, and thus elevate the desirability of a [redacted] reconditioned instrument. Reasons considered can be a pre-owned and in some cases in "repaired condition" from crack neck to electronics.
ME--. I told you TWICE why it was stamped used. I offered you a full refund. even thou you didn't DISCLOSE you altered the pickups. then wanted some form of compensation from what I gathered by you saying your time, your gas. when you finally did decide to tell me. then say the pickup was scratched . for something YOU choose to change. I sold you a guitar at a lower price because you ask if I could do better on the phone.. I did, you complained about that. why I dont know. I sold you a hardshell case below my cost. you didnt seem to mind me lossing money trying to give you a great deal and make you happy. I tried to offer you a refund.. again that didnt do I offered to PICK IT UP. nothing I offered to meet your dad or someone else to pick it up. again nothing.
I did disclosed SEVERALS times scroll up READ this pm I ALTERED the guitar by changing out the humbucker before I knew it's USED! You NEVER disclosed this info! I still DON'T why it's stamped USED! "So when you see a USED stamp on the back of the headstock and a little white or bronze sticker with a black number covering the original serial number that's been altered or partial removed, you'll know it's more than likely a [redacted] guitar and you are entitled to know the history of that guitar, prior to purchase. The [redacted] dealers that I've done business with have no problems disclosing to me the nature of the [redacted] history if any and also to confirm that it was a [redacted] quality processed guitar. I will NOT leave this go! I would NEVER have bought this for this price END of story! [redacted] gets these guitars at a STEEP Discount & so do you! I got SCREWED! The pickup was scratched when I bought it from you! I did NOT scratch it! I will make it my job to let EVERYONE know what kind of guitars your selling! That is NOT a low price I paid through the nose for which I thought I was getting a NEW guitar! When these guitar are stamped USED the resell value is NOT good! I have your statement in black & white you can't do better on the price you looked at the numbers! You did NOT come down on the price! You held strong & I paid up for USED! You know what was the issue with these guitar! You sold hard case because that has a small tear! I could of kept the [redacted] from [redacted] for $52 but NO I gave you the business so don't bring that up! Why was my Dad brought into this? Why should I bring anyone into this? You held info from me that should have been disclosed at time of sale!
That quote about [redacted] is from a website I found! I compiling info to support my case!
Instead of being on your cell & paying attention to your child while trying to run a business would be a excellent start on better customer care!