YMCA of Central Ohio

May 29,
RE: J*** ** ***, Case #***
Dear Ms***
Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian welcomes the opportunity to provide response and facilitate resolution of Mr***’s concerns
Mr***’s
letter expresses discontent with the initial term of the agreement he executed upon relocation to his new residenceUpon receipt of your letter, Guardian contacted Mr*** to review his concerns directly
Please note that due to the nature of Guardian’s business, all telephone calls and customer interactions are recordedAs such, Guardian reviewed the telephone interactions with Mr*** as well as the relocation paperwork and found that Guardian’s representative clearly explained the initial term of the relocation agreement to be monthsNotwithstanding, Guardian apologizes to Mr*** for any misunderstanding or confusion
In a genuine effort to satisfy Mr*** and bring swift resolution to his complaint, Guardian has agreed to reduce the initial term of Mr***’s current agreementMr*** has expressed his satisfaction with this resolutionGuardian values Mr*** as its customer and is pleased to continue providing him with his 24-hour security monitoring services
Thank you for the opportunity to resolve Mr***’s complaintShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
*** ***, Manager
Customer Service Department

October 5, 2017Revdex.com of Western PennsylvaniaAttention: *** ***Holiday Drive, Suite 220Pittsburgh, PA Re: *** ** *** - Complaint #*** Dear Ms***:Guardian Protection Services, Inc(“Guardian”) is in receipt of the above-referenced complaintGuardian realizes and
respects the sacrifices made by military personnel and would like to thank Mr*** for his business as well as military service to protect our nationMr***’s letter expresses dissatisfaction with the remainder of the initial term of his Agreement upon relocating from the monitored premises as a result of military ordersGuardian apologizes to Mr*** for any confusion related to Agreement term and/or its relocation programIn a genuine effort to bring swift resolution to his concerns, Guardian contacted Mr*** and agreed to cancel the remaining obligation under the Agreement without further paymentMr*** has expressed his satisfaction with this resolutionGuardian extends best wishes and thanks to Mr*** for the opportunity to serve his security needs and hopes he will consider Guardian again should he desire security services in the future.Thank you for informing Guardian of this matterShould you have any questions, please contact Guardian directly at *** ***Sincerely,Agency Complaint Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 15,
Re: *** *** - Complaint #***
Dear Ms***:
Guardian Protection Services, Inc(“Guardian”) is in receipt of Ms***’s additional commentsIn an effort to clarify this matter for Ms***, Guardian offers the following information
Upon receipt of Ms***’s original complaint, Guardian reviewed all telephone calls from the service technician (Grant) while he was onsite at Ms***’s residence on February 12, Guardian’s records indicate that the technician contacted Guardian and spoke with several representatives regarding the motion sensor installed in Ms***’s homeGuardian’s research revealed that the technician erroneously stated that the motion sensor was never connected to the system at the time of install and further erroneously stated the motion sensor had never functionedGuardian’s technician made this statement over the telephone to several Guardian representatives
While the technician was onsite, Ms*** has stated that she overheard the technician speaking to Guardian representatives and further heard the technician state, “I’m afraid we have another problem, the customer is right behind me and is aware of this.” Guardian carefully reviewed all telephone calls between the technician and Guardian representatives and found no record of the technician making this statement or any other statement of that natureAt no time did the technician give the impression he was attempting to conceal any issue or his concern from Ms*** while onsite
Again, Guardian apologizes to Ms*** for any confusion stemming from her conversations with the service technicianPlease note that Guardian intends to use this example as a training tool to ensure this situation will not occur again in the future with both this technician and all techniciansRespectfully, at no time was Guardian attempting to “blame the technician” as asserted by Ms***The above explanation is provided simply to clarify the original source of any confusion
Ms*** has also expressed dissatisfaction with telephone interactions with Guardian representatives, specifically Sarah and FelipeGuardian did review all telephone calls associated with Ms***’s account, including those with Sarah and FelipeWith all due respect, Guardian found no record of Ms*** being informed by Sarah or Felipe that her motion sensor ceased working when she cancelled her landlineFelipe did indicate he wished to research her account further to determine if the motion sensor was only connected to her landline, but that he could not answer that question without conducting further research first
Finally, and with all due respect, at no time has Guardian been dishonest or disrespectful with Ms***, nor has Guardian avoided an explanation as she has assertedMs*** has also stated that Guardian did not provide this information to her until after receipt of the Revdex.com complaintRespectfully, this statement is falseMs*** did speak with a Guardian supervisor, Fernando, on February 28, who provided the full explanation as stated in Guardian’s original responseAt the end of that telephone conversation, Ms*** stated she was satisfied with the explanation provided, however she intended to file a Revdex.com complaint regardless
It is Guardian’s determination that every reasonable effort has been made to address Ms***’s concerns and answer all questions posed related to this matterAgain, Guardian sincerely apologizes for any misinformation provided in the pastNotwithstanding, Guardian’s records clearly indicate that the motion sensor was, in fact, connected to the security system at the time of installation and continued to transmit signals to Guardian, as evidenced by alarm signals received from the motion sensor which resulted in Guardian dispatching the authoritiesUpon notification from Ms*** that the motion sensor may be causing alarms, Guardian scheduled onsite service to inspect the deviceGuardian regrets that the service appointment could not be conducted as scheduled but did offer to reschedule at Ms***’s convenienceUnfortunately, Ms*** declined to reschedule the onsite service appointment to evaluate the motion sensor, which is clearly outside of Guardian’s control
It is for the above reasons that Guardian maintains its position that a refund cannot be provided as Ms*** has requestedGuardian has at all times honored its obligations under the AgreementGuardian’s previous offer to apply credits to the account and/or accept Ms***’s cancellation request prior to the end of the initial term remain available to herGuardian believes these offers to be fair and reasonable and remains hopeful that Ms*** will concur
I am hopeful the above information has further clarified this matter for Ms***Should you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is incredibly frustrating I will seek damages through alternative measures, implicating both parties, since both are on my contract Also, it is a bold face lie about the contact prior to Aug 3,I have a year and a half AFTER I noticed the damages There are many alternative methods I will utilize to my full advantageAndy A*** has lied about this situation, and or the administration below him has enabled this outcome *** ***, Inchas cowardly sat by and never called, or contacted me, but left Guardian Protection purposely dangling in the wind, so says Andy A***This is just not adding up
Regards,*** ***

Good Morning, concerning my complaint against Guardian Protection Agency I would like to accept their offer of buying out my contract in the amount of $If they could send a statement I will provide a check in that amountMy original account was set -up with automatic withdrawal from my checking accountI am hoping they will do the honorable thing and stop removing money from my account. Thank You, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 10,
Re: *** ** *** - Complaint #***
Dear Ms***
Thank you for informing Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian values the opportunity to clarify this matter and assist in facilitating resolution
For background, Ms***’ account came to Guardian by way of an authorized dealer of Guardian known as *** Technology Solutions (“***”)As such, all aspects of Ms***’ sales transaction and system installation took place directly with ***, not GuardianIn order to establish a Guardian account for Ms*** and activate 24-hour monitoring and related services, Guardian requires certain paperwork from ***All such required paperwork was provided thereby facilitating activation of Ms***’ services and subsequent billings
Please note that *** is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers who systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of ***, including security evaluations, sales processes, installation practices or any other aspects of ***’s business
Our records indicate that Ms***’ original transaction with *** occurred on June 2, at which time she executed an Authorized Dealer Sales and Monitoring Agreement (“Agreement”) with *** in order to engage monitoring servicesThe initial term is designated as five (5) yearsMs*** acknowledged the term of the Agreement by affixing her initials beside the separate and bolded clause which specifically states, “The initial term of this Agreement is five (5) years.” Ms*** also executed the Agreement by affixing her signature at the bottom of the form
Additionally, Ms*** was provided with (3) full business days to review, alter or cancel her transaction with *** at the time of saleMs*** did not alter or cancel the engagement of *** therefore *** proceeded to fulfill its obligations as set forth in the AgreementOur records indicate *** installed and activated Ms***' system on June 4,
On April 11, 2016, Ms*** requested the cancellation of her accountGuardian’s representative explained that thirty-eight (38) months remained in the initial term of Ms***’ Agreement and that she was ineligible to cancel the account absent payment of an early termination feeGuardian received the subject complaint shortly thereafter
Upon receipt of your letter, Guardian spoke with Ms*** regarding the concerns set forth in her complaintIn a genuine effort to assist Ms***, Guardian’s representative offered to accept a drastically reduced early termination fee in the amount of $(originally $2,033.15)Ms*** declinedGuardian’s representative also offered to install a smoke detector on every floor, and a carbon monoxide detector all at no chargeMs*** declined this offer as wellMs*** informed Guardian that the security system is in proper working order; however she is experiencing financial issues and simply wants to cancelAs a courtesy, Guardian’s representative applied a credit to Ms*** account equal to two (2) months of monitoring servicesMs*** accepted the credit however stated she remained dissatisfied and further stated she felt that Guardian was not fulfilling the request stated on her complaint
Ms*** has requested to cancel her contract upon remittance of a “reasonable termination fee.” Respectfully, Guardian has made every reasonable effort to accommodate that request by offering to accept a 60% reduction to the early termination fee designated in the terms of her AgreementGuardian is unable to reduce the early termination fee any further without suffering a financial lossGuardian believes the offer to accept $to be fair and reasonableIn a further effort to assist Ms***, Guardian is willing to accept payment of $in four (4) monthly installments of $until paid in fullThis offer shall remain available to Ms*** until close of business on June 7, after which it will be rescinded
Thank you for informing Guardian of this matterShould you have any questions regarding the above, please do not hesitate to contact me at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Service Department

December 22,
Revdex.com of Western Pennsylvania
Attn: *** ***
Holiday Drive, Suite
Pittsburgh, PA
RE: *** ***, Case #***
Dear Ms***:
Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian
welcomes the opportunity to address Mr***’s concerns
Upon receipt of Mr***’s complaint, Guardian conducted a thorough review of his accountOur records indicate Mr***’s initial transaction with Guardian occurred April 1, 2015, at which time he executed a Residential Monitoring Agreement (“Agreement”) in order to engage Guardian's servicesThe initial term of the Agreement was clearly designated as a period of sixty (60) monthsMr*** acknowledged the term of the Agreement by affixing his initials beside the separate and bolded clause which specifically states, “This is a month monitoring agreement.” Mr*** also executed the Agreement by affixing his signature at the bottom of the form
A “Notice of Cancellation” form, which bears Mr***’s signature, was also provided at the time of saleThis form serves to document that Mr*** received three (3) full business days to review his transaction and related paperwork to contemplate his decision to engage Guardian for the initial term periodDuring that timeframe, Mr*** possessed the option to cancel his transaction with no further obligationMr*** did not cancel the transaction and Guardian proceeded to fulfill its obligations as set forth in the Agreement
Upon receipt of the subject complaint, Guardian contacted Mr*** to discuss his concerns directlyIn a good faith effort to bring swift resolution to this matter, Guardian has agreed to reduce the initial term of Mr***’s Agreement from sixty (60) months to thirty-six (36) monthsMr*** has expressed his satisfaction with this resolution
Thank you for allowing Guardian the opportunity to resolve this matter for Mr***Should you have any questions, please do not hesitate to contact me at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Service Department

December 17,
Revdex.com of Western Pennsylvania
Attn: *** ***
*** *** *** *** *** *** ** ***
RE: *** ** ***, Case #***
Dear *** ***:
Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian
realizes and respects the sacrifices made by military personnel and would like to thank *** *** for his business as well as his military service to protect our nation
Guardian is deeply concerned with *** ***’s expressed discontentment relating to an interaction with a Guardian representativeGuardian takes great pride in delivering unparalleled service excellence during each and every customer interaction and accepts such criticism in a constructive mannerAs a routine course of its business, Guardian records telephone calls to be used for quality assurance measurement and on-going employee coaching and developmentGuardian’s research into this matter is continuing*** *** may be assured that should Guardian find the interaction to which he referred in his complaint does not meet Guardian’s acceptable standards for professionalism, courtesy and quality, Guardian will take appropriate measures including disciplinary action
Upon receipt of your letter, Guardian contacted *** *** to review his concerns directlyDuring that conversation, Guardian’s representative offered to waive the $relocation fee and schedule a technician to activate *** ***’s system at no charge to him in exchange for a new 34-month AgreementGuardian’s representative further explained that should *** *** move again in the future, Guardian will offer to relocate his service again and provide a base package at no charge in exchange for execution of a new 60-month Agreement*** *** accepted Guardian’s offer and expressed his satisfaction with this resolution
Thank you for the opportunity to respond to *** ***’s complaintShould you have any questions, please contact me directly at *** *** *** ***
Sincerely,
Kathleen V*** Director
Account Management Department

November 5,
Guardian Protection Services, Inc(“Guardian”) is in receipt of Mr***s additional comments dated October 23, Guardian has provided Mr*** with a number of options available to him, including cancellation of his account, in an effort to satisfy his concerns in a manner that is fair and reasonable to all partiesGuardian regrets that its efforts to resolve this matter have not met Mr***s expectations
On November 5, 2015, I reached out to Mr*** directly to discuss his concernsAs a final good faith gesture to bring this matter to a close, I informed Mr*** that Guardian will agree to accept a reduced early termination fee in the amount of $to cancel his accountThis offer is extended to Mr*** until the close of business on December 5, after which it will be rescindedIf Guardian does not receive payment of $prior to close of business on December 5, 2015, Guardian will reserve the right to pursue fulfillment of the full terms of Mr***s AgreementMr*** acknowledged his understanding of the offer presented to him and expressed that he wished to review the offer with his wife before making a final decision
Thank you for informing Guardian of Mr***s commentsShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowStatjng that I never called to cancel is in correct I have phone records of the calls made to Guardian ProtectAlso I have made serval attempts before September to contact themThere records must only go back to September 2017? That funny because I been a customer since not willinglyI would suggest again for them to puthere records again Bc I also had a service call in as wellAgain they take no responsibilityIf they don’t pickup the phone how can customers cancel? If they don’t document correctly how is the customer ever going to be right? If they refuse to cancel your service and blaming it on a contractor Skyline then why do they do busy with them? I called both Skyline and Guardian Protection to cancel my servicesWith the allotted time and was not able to cancel service due to being out of the three days that they con you intoBut when I was sold the product they said the contract says days but I really have days to cancel? Again shady business by the two companiesYes I would like to cancel my services before they makeup another rule that if I don’t cancel I’ll be stuck in another years contractAnd also by the way you legitimately can’t hold me to a contract any longer because remember it all started Bc you would not direct me to customer customer but instead direct me to a Delinquent account lineAnd they are only open until 5PM EST and of course I would never be able to call because I’m PST and actually work to pay billsLong story short! Cancel my services on April so that I fulfill the contract I tried to cancel months agoHope the my contract with you made you other customer that will never do business with you againYou have my full permission to cancel my contractI do not wish to be contact by you any longer and wish you respect thatDue to this dissatisfacting relationship.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to see a copy of the month contract I signed in September of before I accept any of the before mentioned deals from Guardian.Regards,*** ***

May 23, 2017 Revdex.com of Western PennsylvaniaAttn: ***
*** Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** *** * *** ** *** Dear Ms***: Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian values the opportunity to provide its response in hopes of clarifying this matter for all parties Mr*** has requested that Guardian release proprietary code information so that he may access the configuration programming of his security system control panelWhile Mr*** may be technically proficient and capable in such matters, Guardian politely declined to provide such due to the sensitivity of this proprietary informationThe use of a proprietary code is standard practice in the security industry and is deployed not only to protect consumers from unauthorized tampering of highly sensitive system-level programming, but also to protect sensitive proprietary company-owned information contained within the systemAccess and tampering with the programming level of the system could cause detrimental results such as the system becoming unstable and/or transmitting alarms whereby police, fire and/or medical authorities may be needlessly summonedManufacturers of electronic security products design their control panels to utilize such codes for these reasonsThe programming code is used to control access to system-level programming and does not prohibit the use of the system as it was intended by the manufacture and configured by the installing company Additionally, please understand that the proprietary code utilized by Mr***’s system is also used by many other Guardian customersReleasing this programming code to Mr*** places other Guardian customers in a vulnerable positionAccordingly, Guardian cannot release this code to Mr*** in order to protect the integrity and safety of other Guardian customers as well as the security of Mr***. Mr***’s letter also asserts that Guardian is not “compliant” by declining to provide the programming code to his security systemRespectfully, Mr***’s assertion is inaccurateSection of Mr***’s Agreement states, “Upon payment of the applicable Fees, You will own the system, except for the control/transmitting device which contains Our proprietary data and which We will always own.” I am hopeful the above information has assisted to clarify this matter for all parties. Thank you for the opportunity to address Mr***’s complaint. Should you have any questions, please feel free to contact me at *** *** *** *** Sincerely, Andrew A*** Manager Customer Care Department

November 14, 2016 Revdex.com of Western PennsylvaniaAttn: *** *** *Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** *** Case #*** Dear Ms***: Thank you for forwarding Ms***’s complaint to Guardian Protection
Services, Inc(“Guardian”)Guardian values the opportunity to provide response and facilitate resolution of her concerns Ms*** has expressed dissatisfaction regarding a refund for a camera system she purchased from Guardian which she later decided not to have installed. Upon receipt of your letter, Guardian contacted Ms*** to discuss her concerns directlyDuring that conversation, Guardian’s representative explained that the $electronic payment she remitted for the camera system was reversed on November 7, Accordingly, no further refunds are due to Ms***In apology, Guardian’s representative applied a credit to Ms***’s account equal to one month of monitoring servicesMs*** expressed her satisfaction with this resolution. Again, Guardian sincerely apologizes to Ms*** for any confusion or inconvenience related to this matter. Thank you for informing Guardian of Ms***’s concerns. Should you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, Andrew A***, Manager

September 7, 2016 Revdex.com of Western PennsylvaniaAttn: *** *** *Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** *** Case #*** Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’ additional concernsGuardian sincerely apologizes to Mr*** for the ongoing issues related to the doorbell unitGuardian has reached out to ***, the manufacturer of the doorbell unit, for assistance in troubleshooting the device and we are currently awaiting ***’s responsePlease be assured that Guardian will continue to work closely with Mr*** until this issue is resolved to his complete satisfaction Thank you for informing Guardian of this matter. Should you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, Andrew A***, Manager Customer Service Department

March 10, 2017 Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaint. Guardian values the opportunity to address and resolve this matter. Mr*** has disputed receipt of ongoing billing statements after forwarding a written request to
cancel his accountUpon receipt of your letter, Guardian researched Mr***’s account and offers the following information in response Guardian’s records reveal that Mr*** sent a letter dated January 30, which requested that services be terminated the following day on February 1, as Mr*** planned to move from the monitored premises in the futureFor clarification, please note that Guardian’s policies mandate that any cancellation request must be made in writing and must contain the security passwordAdditionally, Guardian requires advance notice of thirty (30) days to cancel an accountBecause Mr***’s communications did not contain his password nor did it provide thirty (30) days’ notice, Guardian’s representatives attempted to contact him for clarificationUnfortunately, Mr*** did not return any of the voicemail messages left for himAs such, Guardian continued to provide Mr*** with 24-hour monitoring services and continued to remit monthly billing statements accordingly Upon receipt of your letter, Guardian reached out to Mr*** to provide the above explanationIn a good faith effort to satisfy Mr***, Guardian’s representative agreed to accept Mr***’s request to cancel his account effective February 1, Guardian’s representative confirmed that Mr*** will receive an adjusted billing statement once the cancellation is finalized Mr*** expressed his satisfaction with this resolution Thank you for providing Guardian the opportunity to respond to this matter. Should you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, John T***, Manager Customer Service Loyalty Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My response, well I have to say that I'm not shocked at the response of Guardian. I DID NOT knowing or willing execute a year contract. I did execute a contact but it was no more than years. As I said before I do not have a copy of the contract. All I can dispute you with is what happened and what I remember and know. The contacts at Guardian never mentioned to me that my contract was with *** ***. Additionally, I never had any information or contact from *** *** during the time I've paid for this service. The only contact I've ever had is with Guardian. They send me the monthly bills. No where on those bills does it mention anything about *** ***. If the Guardia representative will listen to the calls, which I assume were recorded, you will hear me ask the representatives who can I talk to that will help me? I asked for someone else as they gave me no choices at all. One of them actually told me that there was no one that I can talk to that will help me as no one is going to cancel a contract. Now for the system not showing any issues, that tells me that their monitoring is not working at all. Which is scary for everyone that has service with this company. The system in my home has not worked for over years. It has a constant error code of 'DA 000'. It will not turn on at all. I even mentioned this code to one representative and she stated that she did not recognize such a code. So I'm very curious as to how it is sending any proper signals to Guardian.I'm not asking for anything outrageous here. Just do the right thing. I've paid for a non-working service now for almost years. I did that as I was honoring the agreement that I know I made. Guardian could do the right thing here if they wanted to. I've read all the other Revdex.com complaints that ring very close to my experience here. I do not desire to carry on any further relationship with this company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and against my better judgment I will accept their offer. I will call Andrew A*** with Guardian Protection before February 19, to pay them $382.07 . I do not agree with their resolution and still believe I 100% completely fulfilled my contract. However, knowing that a large Corporate business has many more resources than one customer trying to fight for what is right, it will cost me more money in long run to hire an attorney and fight my case.I would like to comment on part of the response that Guardian Protection made in response to my original complaint. They made a comment that the reason I had to sign a new agreement when I moved was because Guardian incurred significant expense by providing and installing security equipment, connecting existing equipment, establishing an account, and activating 24-hour monitoring services for my residence. There was not any extra expense added to Guardian by me moving locations. I paid the service charge for the technician to come out and install my equipment and get my system up and running. The installed all new equipment and did not connect existing equipment. I asked them on more than one occasion if the could use the existing equipment, because it was fairly new, and I was specially told no that it would not work with their system. I paid in full for all the new equipment that was installed in my house. My account was already established so the was no additional cost in creating a "new account". The only thing that had to be changed was my address on my current account. All my contact phone number, emergency numbers, and automatic withdraw account numbers remained the same, so stating they how to establish an account is more information. Finally, activating 24-montoring services was also not a new expense because that was already happening. Every comment about Guardian incurring a "significant expense" because of my relocation is a huge fabrication. Something I never brought up in my original complaint about Guardian is the unsatisfactory service they provide. My original complaint was only about my contract so I did not want to add information that was not vital information at the time. However, I want consumers to know about the very poor service we received from Guardian Protection. Their poor service is the original reason I was watching my contract date so closely and cancelled my service as soon as my contract was over. When I moved in to my new location our house has two smoke detectors that wired in to our alarm system. Within a few months of us moving the fire department was dispatched to our house for "smoke" either two or three times. Each time I was at work and had to leave work, a minute drive, to go home and meet the fire department. Thankfully the did not kick in my front door so I did not have an extra expense to bear. I was notified by our local fire department that my "free" alarms were over and if they were called out due to a alarm I was going to be charged. Guardian sent a technician to my house on more than one occasion, which I had to pay for, to try to figure out the problem. After, I believe, the third alarm the technician said he was not sure what was making the smoke decorators set off the alarm so he just disconnected the monitoring of the smoke detectors. Since that time, our house has no longer been monitored for smoke by Guardian. Although I agreed for the technician to disconnect them it was only because I could not take the chance on another alarm and receive a bill from the fire department. I also could not continue to pay for service charges to a company who did not how to correct their problem. In December I was a single mom, with three young children, and had just lost my husband to cancer seven months prior to my initial installation. We had to move in to a new house and had an incident one night. A solicitor from Guardian come to my house shortly after that incident so I decided it would be a good idea to have a home alarm system. When I signed the original contract I knew I would not be at that location for five years. This was a temporary move for my children and I . I was clearly told by the sales representative sitting at my dinning room table that it was no problem if I moved my service would follow to my new location. Not one time did he ever mention a new contract would have to be signed. If it would have been clearly stated to me that when I moved I would be required to sign a new contract, than I would have reconsidered signing with GuardianHere is my request to the Revdex.com of Western Pennsylvania. PLEASE do not continue to support this company and please warn customers from choosing Guardian Protection. There are many home security companies out there to choose from. Please do not choose a dishonest, unethical company who is under minding and taking advantage of their customers.
Regards,
*** ***