YMCA of Southern York, PA

September 11, 2014Melissa G***, our YMCA Corporate Administrative and Communications Assistant, received [redacted] 's voice message at 1:p.mon Wednesday, September 3, and returned her call at 2; p.m [redacted] explained the situation to Melissa and Melissa immediately offered to check with accounts payableMelissa also informed [redacted] that she would check with Laura H [redacted] to make sure that the cancellation and check request were processedMelissa contacted Laura H [redacted] who verified [redacted] had just come into the YMCA that morning and the paper work was ready to be submitted to CorporateLaura also stated she apologized to [redacted] , verified her address, confirmed her membership was canceled and she would not get billed for another monthLaura told [redacted] it may take to weeks to receive her refund [redacted] said okay and left the building.Melissa's then checked with the accounts payable staff to confirm a day response timeMelissa called [redacted] back within minutesWhen Melissa spoke with [redacted] she informed her that the check request had been prepared and would be returned to her within daysMelissa also confirmed with [redacted] that her account had been cancelled [redacted] mentioned that She was thinking about calling the Revdex.com, but had told Melissa that she was satisfied with outcomeMelissa asked her if there was anything else that she could help her with and [redacted] stated "not at this time."Sharon I [redacted] , Associate Executive Director of Membership, attempted to also reach [redacted] on 09/08/at 2:p.mA voice message was left for [redacted] that the Y apologises for her experience, and that a check was cut on Monday and would be mailed on 09/09/14, Sharon also thanked her for bringing an issue to the YMCA's attention.The message also stated to please call Sharon directly if she any other concerns or issues.Upon our CEO Larry R [redacted] 's return from vacation (August - Sept 8, 2014), he verified no message was left from [redacted] All three of our accountants verified they did not have any messages from [redacted] Any member that terminates and asks for a copy of the termination form, are accommodated promptlySharon I Associate Executive Director of Membership York YMCA

September 11, 2014Melissa G[redacted], our YMCA Corporate Administrative and Communications Assistant, received [redacted]'s voice message at 1:22 p.m. on Wednesday, September 3, 2014 and returned her call at 2; 15 p.m. [redacted] explained the situation to Melissa and Melissa...

immediately offered to check with accounts payable. Melissa also informed [redacted] that she would check with Laura H[redacted] to make sure that the cancellation and check request were processed. Melissa contacted Laura H[redacted] who verified [redacted] had just come into the YMCA that morning and the paper work was ready to be submitted to Corporate. Laura also stated she apologized to [redacted], verified her address, confirmed her membership was canceled and she would not get billed for another month. Laura told [redacted] it may take 6 to 8 weeks to receive her refund. [redacted] said okay and left the building.Melissa's then checked with the accounts payable staff to confirm a 30 day response time. Melissa called [redacted] back within 30 minutes. When Melissa spoke with [redacted] she informed her that the check request had been prepared and would be returned to her within 30 days. Melissa also confirmed with [redacted] that her account had been cancelled. [redacted] mentioned that She was thinking about calling the Revdex.com, but had told Melissa that she was satisfied with outcome. Melissa asked her if there was anything else that she could help her with and [redacted] stated "not at this time."Sharon I[redacted], Associate Executive Director of Membership, attempted to also reach [redacted] on 09/08/14 at 2:41 p.m. A voice message was left for [redacted] that the Y apologises for her experience, and that a check was cut on Monday and would be mailed on 09/09/14, Sharon also thanked her for bringing an issue to the YMCA's attention.The message also stated to please call Sharon directly if she any other concerns or issues.Upon our CEO Larry R[redacted]'s return from vacation (August 29 - Sept 8, 2014), he verified no message was left from [redacted]. All three of our accountants verified they did not have any messages from [redacted]. Any member that terminates and asks for a copy of the termination form, are accommodated promptly.
Sharon I
Associate Executive Director of Membership York YMCA

Review: In Mid-July, I approached the YMCA where I had a membership and requested a cancellation of my services. The clerk at the desk (unfortunately I do not recall her name, although I could clearly identify her) gave me a form to fill, which I did while still at the facilities. She informed me that, since I had not given 30 days notice I would still be charged for the month of August, but that, beginning September, I would no longer be charged for the membership. I was not given any confirmation number, or even a copy of the cancellation form. However, I found out today that my cancellation was never processed. In fact, the cancellation form was lost, and I was still charged $63. When I contacted the YMCA, a woman named Laura said that she would refund me the $63 and cancel my membership, although the refund would take 6-8 weeks since it has to go through Corporate. Surprisingly, Corporate is located in the exact same building. Once again I was not given any guarantee that my cancellation went through, nor a confirmation for my refund. During my conversation, Laura wanted to verify that my address was correct for the check to be mailed to me. When doing so, another clerk mentioned that I showed two accounts, one active, one cancelled. Laura promptly said to "disregard as the system has been duplicating accounts", so, as it stands right now, I have no confirmation of cancellation, nor I have a confirmation for my refund. I have contacted the Accountant, the CEO and the Administrative Assistant at the Corporate Office, conveniently located next door, but I have not heard back from anyone regarding my claim.Desired Settlement: I want a refund of my money faster than 6-8 weeks since I gave prompt notice. I also want confirmation that my account is cancelled and that I will not be charged again in the month of October.

Business

Response:

September 11, 2014Melissa G[redacted], our YMCA Corporate Administrative and Communications Assistant, received [redacted]'s voice message at 1:22 p.m. on Wednesday, September 3, 2014 and returned her call at 2; 15 p.m. [redacted] explained the situation to Melissa and Melissa immediately offered to check with accounts payable. Melissa also informed [redacted] that she would check with Laura H[redacted] to make sure that the cancellation and check request were processed. Melissa contacted Laura H[redacted] who verified [redacted] had just come into the YMCA that morning and the paper work was ready to be submitted to Corporate. Laura also stated she apologized to [redacted], verified her address, confirmed her membership was canceled and she would not get billed for another month. Laura told [redacted] it may take 6 to 8 weeks to receive her refund. [redacted] said okay and left the building.Melissa's then checked with the accounts payable staff to confirm a 30 day response time. Melissa called [redacted] back within 30 minutes. When Melissa spoke with [redacted] she informed her that the check request had been prepared and would be returned to her within 30 days. Melissa also confirmed with [redacted] that her account had been cancelled. [redacted] mentioned that She was thinking about calling the Revdex.com, but had told Melissa that she was satisfied with outcome. Melissa asked her if there was anything else that she could help her with and [redacted] stated "not at this time."Sharon I[redacted], Associate Executive Director of Membership, attempted to also reach [redacted] on 09/08/14 at 2:41 p.m. A voice message was left for [redacted] that the Y apologises for her experience, and that a check was cut on Monday and would be mailed on 09/09/14, Sharon also thanked her for bringing an issue to the YMCA's attention.The message also stated to please call Sharon directly if she any other concerns or issues.Upon our CEO Larry R[redacted]'s return from vacation (August 29 - Sept 8, 2014), he verified no message was left from [redacted]. All three of our accountants verified they did not have any messages from [redacted]. Any member that terminates and asks for a copy of the termination form, are accommodated promptly.Sharon IAssociate Executive Director of Membership York YMCA