To whom it may concern: It greatly concerns me, when a customer, makes several statements, and defames the business and also my workers, The facts are, the furnace was working, when we last left her home,, they were told any more problems, call us right away, we are working in blizzard conditions, the fact is she came home at 5pm that day, and noticed the bottom door was left off the furnaceThis is a error on our part So the bottom line is the furnace had worked all day, it was degrees in the house, then she puts the door back on the furnace So at 950pm that nite almost hrslater she calls and wakes me up from a sound sleep to tell me that her furnace is not working, please note I was very sick with the flu, and had been up working since 5am that morning, I explain to her how to re start the furnace and to call me back in 10- mins, which she failed to do, I called her back, and she told me that it did not work, and that she called some one else, I then advised her to have them call me back and that I would discount her out standing balance on her account Please note, that the firm she called, took that call at pm, so that raises the issue, did she ever attempt to get her furnace back to working???? half hr later, the firm that she called, returned my call, advised me that there was a 4in x in metal piece missing on her blower assembly, I told them to bill me on all work done, and to make up a temp piece, which I further told them I doubted that the missing piece would have any thing to do with the furnace not working correctly, and it fact, noted in there work ticket it did not affect the furnace operation, and that after they made the temp piece, it did not fix the problem, and that she had a defective high limit, which they replaced and adjusted the gas pressure, and the furnace was operational, and she had heat, I paid the firm she called, over $ for all the repairs, I also ordered the missing metal piece from carrier, and was special order, took over a wk to get the part, At that time I sent my senior tech with yrs of service to install the missing piece to be sure, that there we no more mistakes And all the issues were handled, As far as the bill that she owed me, that is forgiven, and this whole issue has long been taked care ofGreg AYoder Yoder Heating and Cooling Erie StLafayette,In765-423-
I called in asking for someone to explain a bill that was given to my parent and was rudely hung up onBefore I could even ask a question, I was told that the bill standsHe was not nice about it allAll I was needing was an explaination as to why they charged my elderly parent so much for a simple jobCustomer service is HORRIBLE here and I would NEVER recommend this business to anyone
To whom it may concern: It greatly concerns me, when a customer, makes several statements, and defames the business and also my workers, The facts are, the furnace was working, when we last left her home,, they were told any more problems, call us right away, we are working in blizzard conditions, the fact is she came home at 5pm that day, and noticed the bottom door was left off the furnaceThis is a error on our part So the bottom line is the furnace had worked all day, it was degrees in the house, then she puts the door back on the furnace So at 950pm that nite almost hrslater she calls and wakes me up from a sound sleep to tell me that her furnace is not working, please note I was very sick with the flu, and had been up working since 5am that morning, I explain to her how to re start the furnace and to call me back in 10- mins, which she failed to do, I called her back, and she told me that it did not work, and that she called some one else, I then advised her to have them call me back and that I would discount her out standing balance on her account Please note, that the firm she called, took that call at pm, so that raises the issue, did she ever attempt to get her furnace back to working???? half hr later, the firm that she called, returned my call, advised me that there was a 4in x in metal piece missing on her blower assembly, I told them to bill me on all work done, and to make up a temp piece, which I further told them I doubted that the missing piece would have any thing to do with the furnace not working correctly, and it fact, noted in there work ticket it did not affect the furnace operation, and that after they made the temp piece, it did not fix the problem, and that she had a defective high limit, which they replaced and adjusted the gas pressure, and the furnace was operational, and she had heat, I paid the firm she called, over $ for all the repairs, I also ordered the missing metal piece from carrier, and was special order, took over a wk to get the part, At that time I sent my senior tech with yrs of service to install the missing piece to be sure, that there we no more mistakes And all the issues were handled, As far as the bill that she owed me, that is forgiven, and this whole issue has long been taked care ofGreg AYoder Yoder Heating and Cooling Erie StLafayette,In765-423-
I called in asking for someone to explain a bill that was given to my parent and was rudely hung up onBefore I could even ask a question, I was told that the bill standsHe was not nice about it allAll I was needing was an explaination as to why they charged my elderly parent so much for a simple jobCustomer service is HORRIBLE here and I would NEVER recommend this business to anyone