Yoga One

To Whom it May Concern, We hope this email finds you well Seeing that the consumer filing the complaint did not provide any information or a reason for her rebuttal, we would like to refer all parties to our first response, which included a very detailed outline of the events which transpired, as well as supporting documentation such as signed contracts and email correspondence Please feel free to call or email if you require any additional information from usHaving been in business for years without any complaints, we trust that there will be resolution to this matter shortly Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To Whom it May Concern,
 
We hope this email finds you well.
 
Seeing that the consumer filing the complaint did not provide any information or a reason for her rebuttal, we would like to refer all parties to our first response, which included a very detailed outline of the events which transpired, as well as supporting documentation such as signed contracts and email correspondence.
 
Please feel free to call or email if you require any additional information from us. Having been in business for 12 years without any complaints, we trust that there will be resolution to this matter shortly.
 
Thank you.

Review: In November, I initially signed up for a yoga teacher training program with YogaOne San Diego that would begin in 1/17/14. They initially wanted the full price of approximately $2550 for 8 weeks instruction, but agreed for me to pay in 3 installments of $883 as I had explained (verbally and also in writing) that my financial situation was fairly tight at the time. I did sign a contract agreeing to pay in three installments. **ter in November, my husband lost his job and I requested a refund of the $883 due to extraordinary circumstances. YogaOne refused to issue a refund despite what I felt was a serious reason to quit and be issued a refund. Instead, they insisted that I can continue their teacher training program. I debated on whether I could afford to do this or not, and finally concluded that financially this would be too costly as we were already behind on house payments. I continued to receive numerous calls and emails from YogaOne, insisting and pressuring that I complete their teacher training program (offer a program at another time in the year) and also demanding the next two installments of the $883.As a consumer, and with potentially dire financial circumstances (I have since acquired a higher pay job beginning in 2/14 but finances are still a very serious issue for us as we also ahve two children), I feel that I deserve a right to a refund or at least the right with withdraw from a costly program without having to pay the amount if I do not continue it. I have decided not to pursue training at this place as it has left me with such a negative experience. I do not feel that such practices benefit the consumer, especially when they are faced with serious financial situations that warrant some flexibility. Likewise, I feel that potential yoga students should be warned about such practices by this school.Desired Settlement: I would like a refund, but if that cannot be issued, I do not want to be pressured by this organization to pay for services that I have decided not to pursue in the future. I also want to know what my rights are as a consumer.

Business

Response:

To Whom it May Concern:

We are very concerned regarding Ms. [redacted]'s complaint regarding our services.

The application she completed clearly states that we do not offer refunds (in one of the instances that information is bold and highlighted in yellow). It also states we do not offer refunds on our website and in various email communications preceding commencement of the course. Based on her correspondence (see below), we realize that Ms. [redacted] is undergoing a time of personal financial hardship and certainly empathize with the challenges surrounding that situation; however, there is no way that she could be unclear regarding our "no refund" policy.

As a result of her financial needs, we accommodated her request to set up a payment plan of three installments. We provided her with a contract detailing the terms of payment, which Ms. [redacted] signed and dated (see below). As a courtesy, we offered to give a credit for any future course once payment is completed per our agreement. However, Ms. [redacted] is refusing to complete the signed payment agreement and has now filed this complaint.

It is our understanding that Ms. [redacted] does not want to honor the terms to which she signed and agreed. We provide clear and simple language in our contracts and policies for clients so that there is no question regarding expectations and obligations to all involved.

At every turn we tried our best to accommodate her requests for special consideration. Our correspondence with Ms [redacted] was always professional, courteous and infused with a sincere intention to be of as much assistance as possible. She missed the first two days of the course due to illness, then sent an email quitting the course and stating “I will not be able to pay the remaining balances” (included below).

In nearly 12 years of service to the community helping to enhance the well-being of thousands of San Diego residents and visitors, we have never had a complaint filed. We are disappointed by these circumstances and hope for an amicable yet honorable resolution.

Please advise.

Thank you,

[redacted] & [redacted]

Co-Founders

LANGUAGE FROM THE APPLICATION:

No refunds. In special circumstances credit may be issued for future course teacher training course only.

CONTRACT - SIGNED DEC 2, 2013:

Let this contract confirm that [redacted] (‘Participant’) owes Yoga One a balance of $1766.66 for the 2014 Teacher Training course tuition. After paying a deposit of $888.33 she will make monthly payments of $888.33 in February 15th and March 15th of 2014.

Yoga One acknowledges receipt of Participant’s non-refundable deposit paid on November 4th, 2013 in the amount of $888.33.

The remaining balance totals $1766.66 and will be paid either by check or electronic funds transfer (EFT) on a monthly basis beginning February 15th, 2014 in the amount of $888.33 and continuing for 1 month. The last bill date is scheduled for March15th, 2014.

EMAIL CORRESPONDENCE HISTORY:

11/6/203

Dear [redacted],

Thanks for the most recent email on the teacher training and I look forward to participating.

I'm writing from another email as my main one got hacked, and if you got weird messages about me being stranded in Manila needing money wired over, please delete it.

I had a couple of quick questions based on our conversation on Monday -- you stated that I could begin the 40 class requirement before the course starts, so would it be possible for me to come by in the next week? And, I was also interested in doing the optional restorative class on Fridays from 430-530 during the training. If you can let me know, that would be wonderful!

Thanks,

On Wed, Nov 6, 2013 at 12:28 PM, Yoga One ?<[redacted]> wrote:

Hello [redacted],

Yes I did get the email and wired the money to [redacted]! Sorry about that. (:

Yes, you are welcome to begin immediately and can take up to 20 classes before the training sessions begin. And I'm happy to hear you will attend the restorative class.

Please let me know how I can be of additional assistance.

Have a great day,

On Nov 30, 2013, at 7:31 AM, [redacted] <[redacted]> wrote:

Dear [redacted],

Unfortunately, due to an unexpected change in our employment/financial situation, I would not be able to do the teacher training as I would not be able to afford the cost. I am wondering if you can refund me the amount paid on the credit card, as well as cease the other payments. Can you please let me know? It would be greatly appreciated. I am hoping that in the future, I can register again when the time is better.

Thanks,

On Saturday, November 30, 2013, Yoga One wrote:

Hello [redacted],

I'm sorry to hear of your employment situation.

We don't offer refunds. But let's talk, the training might be the best thing for you to do at this time in your life for many reasons. Completing the course will help position you to be able to earn some income from your teaching. Please give me a call to discuss the possibilities: [redacted],

On Nov 30, 2013, 12:14pm, [redacted] <[redacted]> wrote:

[redacted],

Unless you can waive the 40 class requirement I will withdraw from the course because the cost of gas is too much right now. Frankly I'm very disappointed that you are not more understanding of my situation.

On Mon, Dec 2, 2013 at 5:39 PM, Yoga One ?<[redacted]> wrote:

Hello [redacted],

Thank you for your time on the phone today.

We want to support you in any way possible. Attached please find the payment schedule/agreement we discussed. Please sign it and email it back to me.

We are confident you will be able to attend the majority of the 40 classes by taking 3-4 classes per weekend in conjunction to the training sessions. And as I mentioned on the phone, a number of those can be gentle and restorative classes that are scheduled right before or after the training, which will make it time and energy efficient and relaxing.

We want you to succeed and thrive.

Please let me know how I can be of any assistance and if you are in the area please consider taking a class.

Best wishes,

On Mon, Dec 2, 2013 at 9:00 PM, [redacted] <[redacted]> wrote:

Hi [redacted],

Thanks for your willingness to work with me. I've attached the signed agreement with this email.

On Fri, Jan 17, 2014 (the start day of the course) at 4:26 P ? [redacted]> wrote:

Hi [redacted] and [redacted],

I was excited to join and meet everyone this weekend, but unfortunately I caught a very bad cold and will need to rest this weekend.

Is there any way that I could make up for the lost time through a private teaching session in the near future? I really hope that I can still continue with the teacher training by attending the remaining 7 seven weekends.

Please let me know.

Thanks,[redacted]

On Sat, Jan 18, 2014 at 8:52 AM, Yoga One ?<[redacted]> wrote:

Hello [redacted],

We hope you are feeling better and on the mend. We missed you last night.

Please check in with us this week to discuss make up options. I sent you a copy of the homework for week 1. Your manuals will be at the studio. You could just continue reading in your text books if you're up to it.

Please let me know how I can be of additional assistance.

[redacted],

On Sat, Jan 19, 2014 at 8:26 PM [redacted] <[redacted]> wrote:

Hi [redacted],

After a great deal of thought and consideration on the matter, I have elected not to continue with teacher training due to a multitude of issues -- financial and family being foremost among them. I simply cannot afford to pay for more portions of the training, and the time of the weekends is espeically hard on my family at this time. I understand that you cannot issue the refund of my initial payment, but I will not be able to pay the remaining balances. I appreciate your time and energy in trying to support me and I give you my best wishes for your business.

Thank you,

On , Jan 21th, 2014 at 10:54 AM, Yoga One ?<[redacted]> wrote:

Hello [redacted],

We hope you are feeling better.

I left you a voicemail yesterday and will be available today until about 1:30: [redacted].

I would love the opportunity to speak to see if we can work together to enable you to participate in the course - for example, we can stretch out the 40 classes so that doesn't feel like a 'stress' in any way.

The first weekend materials could be addressed in a 1-2 hour private session (FYI, there are 1-2 other students who also missed the first weekend, so you could do this together). The content both philosophically and anatomically will serve you (and ultimately your family) in so many ways! This past weekend we focused primarily on the importance of foundation and breath, as well as the balance of stability and freedom.

I look forward to hearing from you. [redacted]

Kind regards,

[redacted]-- On , Jan 22th, 2014 at 3:51PM, Yoga One ?[redacted]> wrote:

Hello [redacted],

I hope you are well.

Please give me a call to discuss the options regarding your participation in the Yoga One Teacher Training (either now or in the future), fulfilling your intention, fulfilling your tuition balance and your plans to be your best self.

Thank you and namaste,

[redacted]you to participate in the course - for example, we can stretch out the 40 classes so that doesn't feel like a 'stress' in any way.

The first weekend materials could be addressed in a 1-2 hour private session (FYI, there are 1-2 other students who also missed the first weekend, so you could do this together). The content both philosophically and anatomically will serve you (and ultimately your family) in so many ways! This past weekend we focused primarily on the importance of foundation and breath, as well as the balance of stability and freedom.

I look forward to hearing from you. [redacted]

Kind regards,

[redacted]—

On , Feb 19th, 2014 at 12:36PM, Yoga One ?<[redacted]> wrot

Hello [redacted],

We hope you are well and that things are going great for you.

We wanted to follow up regarding your outstanding tuition. Per the contract you signed, you still owe us for two payments in the amount of $883.33.

Please see the attached agreement.

On , Feb 25th, 2014 at 5:10PM, Yoga One ?<[redacted]> wrote:

Hello [redacted],

Thank you for your phone call last week.

Per our conversation you agreed to provide the balance of your tuition by August, 2014, thank you.

I spoke with [redacted] regarding your 40 classes and she said it would be fine for you to complete all 40 before the next training if you like.

Please let me know if I can be of assistance.

--

Yoga One

1150 7th Avenue

(Between B & C Streets)

San Diego, CA 92101

www.YogaOneSanDiego.com

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