we are very sorry that you feel the way that you doThere is no problem canceling any of the options that you purchasedAs long as they where not installed on the vehicleSince the add ons where not purchased up front and you put them into your loan any canceled products will be credited to your current loanPlease contact me so I may resolve this problem [redacted]
Please be advised the customer has an appointment at the dealership tonight (5/**/17) to have a key programmed and cut. This should resolve this complaint filed by the customer.Robert J. T**Legal AssistantGeneral Counsel's OfficeHuntington Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
First I would like to say we don't do anything illegal. That being said miscommunication do happen and the consumer thinks we did something illegal. I am not even showing a deposit under the complainants name. That might be one reason why he didn't receive it. I will call customer and handle...
the refund. He bought a car with no tech package and thought it had it. The tech package is very expensive. It was not included with his purchase so he thought we did something wrong.
we are very sorry that you feel the way that you do. There is no problem canceling any of the options that you purchased. As long as they where not installed on the vehicle. Since the add ons where not purchased up front and you put them into your loan any canceled products will be credited to...
your current loan. Please contact me so I may resolve this problem[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They had issued me a refund after I asked them on the [redacted] of February 1 or 2 days later in a way they could try to force me to wait I never seen before they had a copy of paper work copied that was used for internal use and given to me showing that they are requesting in thinking I would have already disputed with my credit card company telling me to go to my bank and make a dispute which wouldn't have worked on my favor because I used a debit card. Also other things like talking to them about price for a car was not a major struggle they tried to ensure me no extra fees before I paid the deposit then later on I found out they had charged me numerous fees my gut told me walk away I did but I came back after few mins after thinking about how much effort it took me to negotiate with them that I wouldn't want to start from 0 by going to another dealer and I think that's what made me leave a deposit. Then I had try to talk to the salesman he was irrate and told me if you don't take this price by the end of the day deal is over I waited till the next day they still tried to make a deal when I was just coming to get a refund they were flip flop every way to make my experience horable. If anyone eles was treated that way I believe they would have it would be intolerable. I was being frugle at that time going into the dealership to buy this car every thing that they did was just a sales tactic like I was the one supposed to be a target for a car not a consumer getting answers to simple questions because they saw I had money to pay once I told them I could make a down payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because: Toyota did refund the $500 on my debit card this morning and $1,500 on my mother's debit card as well. Unfortunately, I still do not see a refund on my credit card for $1,000. Toyota's regional office did contact me yesterday and they admitted that Mr. M[redacted] should have given us our refund right away. They told me they had processed all the refunds, but I'm still waiting on the credit card refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Unfortunately the service department damaged the oil pan before I even took delivery of the vehicle. the vehicle was returned more then 5 times for the same oil leak and being run out of oil twice causing damage to internal motor parts. Vehicle had to be recently inspected to keep it legal because it is still being paid for. I voiced concern and made the service department at Huntington Toyota well aware of the damage and noises with each visit including the last courtesy service provided by them. I was even told by the service manager that my car was taken to a local Mazda dealer nearby and they said that there was no damage done. Unfortunately that was a lie because I contacted the Mazda dealership and spoke to the service manager and I was told that my car was never brought to them and that was a lie. Recent changes in management at Huntington Toyota meant I was swept under the rug so to speak. The vehicle was returned to the service department at Huntington Toyota on 12/**/15 and I am awaiting response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
After reading through this complaint again, the issues being raised are the same as last time. Our records show that the same car that the customer took delivery of was the same car that we quoted a price on. We gave the customer a copy of the window sticker with all the specs on it which was in her possession for three weeks while we registered the car in Massachusetts. There was no intent to deceive the customer at any point. We extended every courtesy to the customer for the inconvenience of her wanting to register the car out of state and the time it took to make that happen. We agreed to discount the car by the "cost the DMV fees" when the deal was being worked out under the assumption that it was a standard NYS $65 plate transfer fee; not a $400 in transit and courier service. However, we stood by our word and did not charge the customer the excess charges. The customer came in and looked at the actual vehicle prior to the delivery date. She also made no objection as to the navigation system on delivery except for one question about the functionality of the navigation system. She was explained that it was Scout GPS Link and was specifically told that it is a cell phone based navigation app. There was no further objection and the customer's mother was also present for this conversation. The customer took delivery. The Saturday after delivery the customer came in to raise the issue for the first time. It was explained to her since the car was registered in Massachusetts that there was no way to unwind it at this point. If there was any way to do it at that point, we would have. Our goal is to satisfy customers, not make them file complaints with the Revdex.com. We did everything we could to properly explain the features of the car prior to delivery, we paid for the in transit fees and courier fees, we gave her an accessory that was not part of the original deal and we paid for the customer to be in a rental car for the weeks that she was without a car while the car was registered up in Massachusetts. We tried to make these folks happy the best that we could. If there was anything else we could do to make them happy at this point we would.
The dealership has processed the refunds and they have been charged back to the customer’s credit cards. Robert J. T** Legal Assistant General Counsel’s Office Huntington Toyota Scion
After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. The customer states that the dealership did not pay-off the remaining payments on their lease. The dealership has paid $3,600 on behalf of the customer for the remaining lease...
payments. Attached, please find a print-out of the Verify ACH Information, Confirmation No. [redacted]. This confirms that the dealership had paid the amount of $3,600 in following with the payoff of the customer’s lease. By virtue of the foregoing, it is plainly clear to see that the dealership had fulfilled its obligation to the customer. At this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlement. Respectfully,Robert J. T**Legal AssistantGeneral Counsel's OfficeHuntington Toyota Scion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Toyota of Huntington NEVER offered me any discount on the repair of my vehicle. That is a flat out lie!!The only thing they said to me is we will trade your car in- and if they think my car is worth $5000 they will give me that and then if I have $5000 left on my loan then I will still have to pay that.I said this was very unfair.In the same breath that RYAN from Huntington Toyota was yelling at me and telling me this unfair trade-in deal he also threatened me that if I did not return their loaner vehicle by noon the next day he would call the police for unauthorized vehicle use.There has not been any instance of them trying to settle this nicely. They have been nasty and condescending to me and I have had to chase them down every time I was looking for someone to speak to. I called Toyota corporate before writing to the Revdex.com and even they couldn’t get the manager Nick to return a simple phone call. Again I have only owned the car since February 2016 and have brought the car back to them complaining of this problem since I bought it.BEFORE I even made my first payment I had the vehicle back in their shop. I also have all of these repair orders. Everything I complained about has not been fixed.The vehicle is unsafe, contrary to what they are saying. The brakes have been squeaking since I bought it, which I also complained about and has never been fixed. Brakes are not supposed to squeak and the service department tries to say "it's condensation". I’m a single mom driving around with a baby in the car. This car stalls when the EGR valve gets stuck. I consider being stranded with my baby to be unsafe!Brakes squeaking are unsafe- they are not supposed to squeak.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We obviously understand the frustration that is caused by the repair needed, however the nature of pre-owned cars is that these issues sometimes occur. The valve that needs repair is not covered under the customer's warranty. As such, there is no way for us to pay the repair bill on our end. We...
brought the car directly to a certified Suzuki repair facility and in order for them to diagnose the issue, they charged a $200 diagnostic fee which we paid for the customer. At this point, the customer has been driving in our loaner vehicle free of charge, and hasn't been charged any money for us to diagnose the issue. We want to make her happy, and offered some solutions. First, we offered to give her a discount on the repair work, which she declined. She also was offered for us to take the car in on trade and give her fair market value for the vehicle. I informed her she still has a financial obligation to the bank and she would be responsible for the difference. Told her we could finance that amount but she did not want to be responsible for that sum. So, she was offered a discount and the opportunity to trade the vehicle in, both of which she declined. In regards to her vehicle not being safe to drive, it is an ERG valve which doesn't compromise the vehicle's safety. My service manager, technician and service adviser all drove the vehicle and there was no intermittent stalling issues. Only issue is a check engine light which is not unsafe which is an emissions issue. If the customer has any further questions, she can feel free to contact any one of us here. Again, we apologize that she is having this problem and look forward to working towards a mutually agreeable solution.
we are very sorry that you feel the way that you doThere is no problem canceling any of the options that you purchasedAs long as they where not installed on the vehicleSince the add ons where not purchased up front and you put them into your loan any canceled products will be credited to your current loanPlease contact me so I may resolve this problem [redacted]
Please be advised the customer has an appointment at the dealership tonight (5/**/17) to have a key programmed and cut. This should resolve this complaint filed by the customer.Robert J. T**Legal AssistantGeneral Counsel's OfficeHuntington Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
First I would like to say we don't do anything illegal. That being said miscommunication do happen and the consumer thinks we did something illegal. I am not even showing a deposit under the complainants name. That might be one reason why he didn't receive it. I will call customer and handle...
the refund. He bought a car with no tech package and thought it had it. The tech package is very expensive. It was not included with his purchase so he thought we did something wrong.
we are very sorry that you feel the way that you do. There is no problem canceling any of the options that you purchased. As long as they where not installed on the vehicle. Since the add ons where not purchased up front and you put them into your loan any canceled products will be credited to...
your current loan. Please contact me so I may resolve this problem[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They had issued me a refund after I asked them on the [redacted] of February 1 or 2 days later in a way they could try to force me to wait I never seen before they had a copy of paper work copied that was used for internal use and given to me showing that they are requesting in thinking I would have already disputed with my credit card company telling me to go to my bank and make a dispute which wouldn't have worked on my favor because I used a debit card. Also other things like talking to them about price for a car was not a major struggle they tried to ensure me no extra fees before I paid the deposit then later on I found out they had charged me numerous fees my gut told me walk away I did but I came back after few mins after thinking about how much effort it took me to negotiate with them that I wouldn't want to start from 0 by going to another dealer and I think that's what made me leave a deposit. Then I had try to talk to the salesman he was irrate and told me if you don't take this price by the end of the day deal is over I waited till the next day they still tried to make a deal when I was just coming to get a refund they were flip flop every way to make my experience horable. If anyone eles was treated that way I believe they would have it would be intolerable. I was being frugle at that time going into the dealership to buy this car every thing that they did was just a sales tactic like I was the one supposed to be a target for a car not a consumer getting answers to simple questions because they saw I had money to pay once I told them I could make a down payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because: Toyota did refund the $500 on my debit card this morning and $1,500 on my mother's debit card as well. Unfortunately, I still do not see a refund on my credit card for $1,000. Toyota's regional office did contact me yesterday and they admitted that Mr. M[redacted] should have given us our refund right away. They told me they had processed all the refunds, but I'm still waiting on the credit card refund.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Unfortunately the service department damaged the oil pan before I even took delivery of the vehicle. the vehicle was returned more then 5 times for the same oil leak and being run out of oil twice causing damage to internal motor parts. Vehicle had to be recently inspected to keep it legal because it is still being paid for. I voiced concern and made the service department at Huntington Toyota well aware of the damage and noises with each visit including the last courtesy service provided by them. I was even told by the service manager that my car was taken to a local Mazda dealer nearby and they said that there was no damage done. Unfortunately that was a lie because I contacted the Mazda dealership and spoke to the service manager and I was told that my car was never brought to them and that was a lie. Recent changes in management at Huntington Toyota meant I was swept under the rug so to speak. The vehicle was returned to the service department at Huntington Toyota on 12/**/15 and I am awaiting response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
After reading through this complaint again, the issues being raised are the same as last time. Our records show that the same car that the customer took delivery of was the same car that we quoted a price on. We gave the customer a copy of the window sticker with all the specs on it which was in her possession for three weeks while we registered the car in Massachusetts. There was no intent to deceive the customer at any point. We extended every courtesy to the customer for the inconvenience of her wanting to register the car out of state and the time it took to make that happen. We agreed to discount the car by the "cost the DMV fees" when the deal was being worked out under the assumption that it was a standard NYS $65 plate transfer fee; not a $400 in transit and courier service. However, we stood by our word and did not charge the customer the excess charges. The customer came in and looked at the actual vehicle prior to the delivery date. She also made no objection as to the navigation system on delivery except for one question about the functionality of the navigation system. She was explained that it was Scout GPS Link and was specifically told that it is a cell phone based navigation app. There was no further objection and the customer's mother was also present for this conversation. The customer took delivery. The Saturday after delivery the customer came in to raise the issue for the first time. It was explained to her since the car was registered in Massachusetts that there was no way to unwind it at this point. If there was any way to do it at that point, we would have. Our goal is to satisfy customers, not make them file complaints with the Revdex.com. We did everything we could to properly explain the features of the car prior to delivery, we paid for the in transit fees and courier fees, we gave her an accessory that was not part of the original deal and we paid for the customer to be in a rental car for the weeks that she was without a car while the car was registered up in Massachusetts. We tried to make these folks happy the best that we could. If there was anything else we could do to make them happy at this point we would.
The dealership has processed the refunds and they have been charged back to the customer’s credit cards. Robert J. T** Legal Assistant General Counsel’s Office Huntington Toyota Scion
After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. The customer states that the dealership did not pay-off the remaining payments on their lease. The dealership has paid $3,600 on behalf of the customer for the remaining lease...
payments. Attached, please find a print-out of the Verify ACH Information, Confirmation No. [redacted]. This confirms that the dealership had paid the amount of $3,600 in following with the payoff of the customer’s lease. By virtue of the foregoing, it is plainly clear to see that the dealership had fulfilled its obligation to the customer. At this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlement. Respectfully,Robert J. T**Legal AssistantGeneral Counsel's OfficeHuntington Toyota Scion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Toyota of Huntington NEVER offered me any discount on the repair of my vehicle. That is a flat out lie!!The only thing they said to me is we will trade your car in- and if they think my car is worth $5000 they will give me that and then if I have $5000 left on my loan then I will still have to pay that.I said this was very unfair.In the same breath that RYAN from Huntington Toyota was yelling at me and telling me this unfair trade-in deal he also threatened me that if I did not return their loaner vehicle by noon the next day he would call the police for unauthorized vehicle use.There has not been any instance of them trying to settle this nicely. They have been nasty and condescending to me and I have had to chase them down every time I was looking for someone to speak to. I called Toyota corporate before writing to the Revdex.com and even they couldn’t get the manager Nick to return a simple phone call. Again I have only owned the car since February 2016 and have brought the car back to them complaining of this problem since I bought it.BEFORE I even made my first payment I had the vehicle back in their shop. I also have all of these repair orders. Everything I complained about has not been fixed.The vehicle is unsafe, contrary to what they are saying. The brakes have been squeaking since I bought it, which I also complained about and has never been fixed. Brakes are not supposed to squeak and the service department tries to say "it's condensation". I’m a single mom driving around with a baby in the car. This car stalls when the EGR valve gets stuck. I consider being stranded with my baby to be unsafe!Brakes squeaking are unsafe- they are not supposed to squeak.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We obviously understand the frustration that is caused by the repair needed, however the nature of pre-owned cars is that these issues sometimes occur. The valve that needs repair is not covered under the customer's warranty. As such, there is no way for us to pay the repair bill on our end. We...
brought the car directly to a certified Suzuki repair facility and in order for them to diagnose the issue, they charged a $200 diagnostic fee which we paid for the customer. At this point, the customer has been driving in our loaner vehicle free of charge, and hasn't been charged any money for us to diagnose the issue. We want to make her happy, and offered some solutions. First, we offered to give her a discount on the repair work, which she declined. She also was offered for us to take the car in on trade and give her fair market value for the vehicle. I informed her she still has a financial obligation to the bank and she would be responsible for the difference. Told her we could finance that amount but she did not want to be responsible for that sum. So, she was offered a discount and the opportunity to trade the vehicle in, both of which she declined. In regards to her vehicle not being safe to drive, it is an ERG valve which doesn't compromise the vehicle's safety. My service manager, technician and service adviser all drove the vehicle and there was no intermittent stalling issues. Only issue is a check engine light which is not unsafe which is an emissions issue. If the customer has any further questions, she can feel free to contact any one of us here. Again, we apologize that she is having this problem and look forward to working towards a mutually agreeable solution.