Yogi Bear's Jellystone Park @ Lazy River

The business has responded Please see below: Dear [redacted] , We’re very sorry to hear your experience with us was not what you expectedWe do strive to provide our campers with satisfying camping experiences, and our management team was under the impression you were satisfied with the conclusions we came to about the issues you encountered, prior to your departureYour party was told upfront that there was in fact construction happening near your site, and that you would have a 10% discount on your reservation because of said constructionAlthough construction equipment was still located in the area of your campsite, we’d like you to know there would have been no construction activity during your weekend stay with usAfter you had expressed your displeasure with that, our General Manager came to your site to discuss some options with youSince we were at 100% capacity during the weekend you wished to stay with us, moving you to a different site was simply not an optionOther claims you have made in your complaint are simply not true and we’d like to address those concernsIn response to your concern about the smoke you observed, it was absolutely not coming from inside a garbage dumpsterAfter cleaning a campsite, one of our employees emptied ashes out of a fire ring near one of our garbage dumpstersThe ashes were still smoldering slightly, creating smoke, and were absolutely not used to ignite tires, garbage, or brush of any sortThe ashes should not have caused an air quality issue any more than being near campfires as usualThis was communicated to you while you were here by our General ManagerThis garbage dumpster is also in a restricted area, set away from the nearby campsites, as to not disrupt any of our campersAs you were severely upset about the campsite you had booked, and we were not able to move you to a different site, we offered a full refund if you wanted to leaveThe full reimbursement our General Manager offered to you is beyond the parameters of our cancellation policySince this was the option you accepted, we were under the impression this was satisfactory to youWe hope you’ll accept our sincerest apologies-The Management Team at Yogi Bear’s Jellystone Park™ Camp- [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
thank you to your response much different than what we receive when we first arrive at the camp site I would like to say that I was one of your loyal supporters at your campsite over six years I been with you guys never once complain of anything however renting a camp site in this condition exposes campers in much serious danger the site is not ready for occupancy ! open man holes are all over piles of construction debris where being burn in your dumpsters right beside my camper there are no bathrooms in this site one located at another site there are no safety or early warning signs or fence to prevent kids from falling a five to eight feet hight ditch sanitation safety and cleanliness was not put in to consideration when I made my reservations I was told that its a brand new camp ground I looked at the pictures on your website and it was not as what was describe its deceitful and dis honest and on my opinion not the right way of making business I have all the pictures to prove all this is true I wish to be re embers of my gas tall and all the food supplies waited during the trip its not only the right thing to do its also the fair thing to ask for .......
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
Dear *** ***, We’re very sorry to hear your experience with us was not what you expectedWe do strive to provide our campers
with satisfying camping experiences, and our management team was under the impression you were satisfied with the conclusions we came to about the issues you encountered, prior to your departureYour party was told upfront that there was in fact construction happening near your site, and that you would have a 10% discount on your reservation because of said constructionAlthough construction equipment was still located in the area of your campsite, we’d like you to know there would have been no construction activity during your weekend stay with usAfter you had expressed your displeasure with that, our General Manager came to your site to discuss some options with youSince we were at 100% capacity during the weekend you wished to stay with us, moving you to a different site was simply not an optionOther claims you have made in your complaint are simply not true and we’d like to address those concernsIn response to your concern about the smoke you observed, it was absolutely not coming from inside a garbage dumpsterAfter cleaning a campsite, one of our employees emptied ashes out of a fire ring near one of our garbage dumpstersThe ashes were still smoldering slightly, creating smoke, and were absolutely not used to ignite tires, garbage, or brush of any sortThe ashes should not have caused an air quality issue any more than being near campfires as usualThis was communicated to you while you were here by our General ManagerThis garbage dumpster is also in a restricted area, set away from the nearby campsites, as to not disrupt any of our campersAs you were severely upset about the campsite you had booked, and we were not able to move you to a different site, we offered a full refund if you wanted to leaveThe full reimbursement our General Manager offered to you is beyond the parameters of our cancellation policySince this was the option you accepted, we were under the impression this was satisfactory to youWe hope you’ll accept our sincerest apologies-The Management Team at Yogi Bear’s Jellystone Park™ Camp-*** ** *** **