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Yogi Bear's Jellystone Camp-Resort

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Reviews Yogi Bear's Jellystone Camp-Resort

Yogi Bear's Jellystone Camp-Resort Reviews (6)

Dear Whom it may concern,My name is Meghan C[redacted] I am Assistant manager here at Yogi Bear. I am writing today about complaint ID [redacted] stayed at our park. During the time she was here she never filed any complaints with our Ranger Station or management in regards to issues...

she was having. She stayed with us July 23 - July 30, 2015. We received an email on Aug 3rd, 2015 which then stated all of her problems. We were never given an opportunity to address and fix these issues while she was staying here. We have a contract with [redacted] pest control. They come out monthly to service all of our cabins to make sure we do not have issues with them or our building. They were out on July 16, 2016 for there service. We have a sink in our pavilion for filling drinks and not a dirty spigot. The hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staff. Which includes the bathrooms being scrubbed and sanitized from top to bottom. Our pools are tested daily every 2 hours by a certified employee. Our pools are tested weekly by a company and come back-negative for any baterica. We have a signposted swim at your own risk. But our staff at the pool is lifeguard certified. There is someone always walking the decks and someone stationed at the pools while they are open. The top less lady was asked to put her top back on, She has written and has called. The general manager has called and left messages. [redacted] has blasted us on [redacted], and she has made threats that she would go to social media about this. We have a company called [redacted] incorporated. She sent them a complaint also and they responded to [redacted]. The response spoke for our park, our home office and [redacted] incorporated. It informed [redacted] of the decision made by both our park and [redacted] incorporated. The decision was that a refund was not being issued to her. She made the threat to [redacted] incorporated that she was going to take further action since no refund was issued to her. Thank you for your time.Sincerely,Meghan C

To whom it may concern,
As stated in our previous response we acknowledged the customers concerns. We take pride in our facility and our customer service reviews reflect the high standards we maintain. The referenced guest stayed for the entire 7 days of her reservation. If conditions were as reported, our management staff should have been made aware of the situation if she did not receive asatisfactory response from whomever she claims she reported the issues to. Our customer service staff is trained to handle situations like this and would have reported any guest issues to management immediately, Unfortunately because the guest stayed the duration of her stay here we can not offer her a refund.
Sincerely,Meghan C

Complaint: [redacted]
I am rejecting this response because:
------ Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Dec 14, 2015 at 8:58 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------
From: [redacted] <**@[redacted].com>Date: Mon, Dec 14, 2015 at 8:47 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]'m sorry I did not have a chance to respond before now. My response would have explained that I had no choice... I had reservations at an event at the end of my stay. I asked at the desk if there were other campgrounds in the area. They told me about one and I called, but they were booked. So I had nowhere to go. Considering the business has done nothing whatsoever to address my complaint, if you have to close it, please do so with the notation that I am not satisfied with their response. No one should have to have roaches dropping on them during their vacation.[redacted]Regards,
[redacted]

Dear Whom it may concern,
My name is Meghan C[redacted] I am Assistant manager here at Yogi Bear. I am writing today about complaint ID [redacted]. [redacted] stayed at our park. During the time she was here she never filed any complaints with our Ranger Station or management in regards...

to issues she was having. She stayed with us July 23 - July 30, 2015. We received an email on Aug 3rd, 2015 which then stated all of her problems. We were never given an opportunity to address and fix these issues while she was staying here. We have a contract with [redacted] pest control. They come out monthly to service all of our cabins to make sure we do not have issues with them or our building. They were out on July 16, 2016 for there service. We have a sink in our pavilion for filling drinks and not a dirty spigot. The hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staff. Which includes the bathrooms being scrubbed and sanitized from top to bottom. Our pools are tested daily every 2 hours by a certified employee. Our pools are tested weekly by a company and come back-negative for any baterica. We have a signposted swim at your own risk. But our staff at the pool is lifeguard certified. There is someone always walking the decks and someone stationed at the pools while they are open. The top less lady was asked to put her top back on, She has written and has called. The general manager has called and left messages. [redacted] has blasted us on [redacted], and she has made threats that she would go to social media about this. We have a company called [redacted] incorporated. She sent them a complaint also and they responded to [redacted]. The response spoke for our park, our home office and [redacted] incorporated. It informed [redacted] of the decision made by both our park and [redacted] incorporated. The decision was that a refund was not being issued to her. She made the threat to [redacted] incorporated that she was going to take further action since no refund was issued to her. Thank you for your time.Sincerely,
Meghan C

Review: Booked our weekend vacation at a site we stayed in for several years. This site # [redacted],which is consider by the facility, a private site, which is why we booked it again. When we got their an hour or so early (about 1:30 pm), they charged us $ 25.00 extra early arrival fee since check in is 3:00 pm. I thought it was ridiculous, but agreed to it. When we got to the site, I was discouraged as there was an access road in back of us that never was there before. There used to be a wooded area which is why we booked it again. There was much traffic. Just in the first hour we were there, construction started about 30 feet in back of us where they were quickly setting up newly constructed primitive tent sites because in about 2 hours, their booking was arriving. We hardly could eat dinner in our tent and couldn't hear each other speak as the skid loader dug and prepared for their mulch tent area. We somehow ignored this, although we normally would have our television out by our tent to watch the news or music, but could not hear a thing. We went inside to call to complain to the front counter, but was put on hold for the longest time and kept trying back every 5 minutes. In the meantime, We heard a loud trimmer and looked out. About 6 feet away from our camp ring, the maintenance workers were cutting an access way for the new primitive tent site people to walk through. This was all privacy bushes that were always there, which is the only reason I book the site. This loud construction noise lasted about 3 hours. After getting through to the front counter, and on hold for the general manager for awhile, she sent a maintenance man to our site. He asked us to give him 15 more minutes of construction and he would be done. Within an hour, the primitive tent site people came and started going up and down the newly built walking access which was now a few feet from where our campfire ring was. We never had a campfire and decided to tear down and go home. We finally got torn down that same evening and left about 11:30 pm. We got home at 1:30 am. At 9:30 am on Saturday 7-27-13, we called to let the office know we left that evening and we were asking for a refund as we did not stay a night and reminded them about the major inconvenience that occurred, nor did we use any of their facilities other than checking in. The manager agreed with us, said she would credit us the $ 25.00 early fee and one night only ($108.00) but couldn't credit the balance until she spoke to the owner. She spoke to the owner, **. [redacted], who said he would not credit anything because it's not a "private home" and it was only a "minor inconvenience" and it wasn't during quiet time, which starts at 8 pm. Well I wouldn't call 3 hours of construction noise a minor inconvenience and I sure hope that that loud of noise wouldn't be acceptable at quiet time. We were not told this "private site" we booked many months before, had an access road behind the site. If we were told this, we never would of booked the site. We didn't stay a night or use their expensive facilities, and the owner doesn't want to compensate us for anything!!!

This site cost us a total of $ 216.00 plus $ 25.00 and we we didn't even sleep at this site. This place is $ 108.00 a night for a campsite I didn't even sleep in!

I am asking for someone to help us get our money back. We literally didn't enjoy an hour of our expensive weekend stay and they want us to pay $ 216.00 and $ 25.00 early fee unless they already credit that amount.

Please help us and respond as soon as you can.

Thank you,Desired Settlement: A total amount of $ 216.00 and $ 25.00 early fee charge if not already credited.

Business

Response:

August 22, 2013

Dear [redacted]:

Reference #[redacted]

We are finally in receipt of your letter originally dated 7/27/13. it took awhile for it to reach us directly.

As you may now be aware, Yogi Bear's Jellystone Park in [redacted], PA was sold in April 2013 by the Previous Owners ([redacted]) to Quarryville Resorts, IP. Same address, same emai! information at [redacted]. Our phone number is still [redacted]. Please adjust your records so that if in the future we have any guests that have reached out to you, we will be able to respond in a timely manner.

In regards to this guest, they have been coming to our park for several years, and they do indeed, book in the same area.

In the past it did back up to unused woods. We are expanding our sites and for the moment, there will be three rustic tent sites in that area. There were at least five other big rig campers there that also paid to come in early. The early arrival fee is to come in prior to check in time and enjoy the parks facilities. They were contacted by the same Facilities Manager and graciously went about their stay without complaint. Final preparations were made and all was done within a reasonable time frame. We do not advertise private sites, we are a family campground and constantly have people coming and going. This little foot path was so that the tent campers would not have to walk so far to get to a bath house, it was well off of his site, but he did have more activity than he was used to. We were full that weekend and the activity level would be greater without the tent sites. I did offer the early arrival fee returned, and one night of camping, due to the fact that they were repeat campers, it was their choice to leave and we do not refund any guests that choose to leave the park. I was willing to make the exception. He insisted on all of his money back and I did speak to the new owners, (he assumed the [redacted]) and they are not willing to refund any of the monies paid by this guest. The guest expectations of a quiet, private site, in an active family campground like ours is unreasonable, especially when we are full. They know this about this park, it was not quiet time (begins at 11pm to Sam), and while it may have been a rough start to a beautiful weekend, it wasn't reason to pack up and leave. We are sad to be losing a repeat customer, but that area will continue to be developed into the park that we look forward to building throughout the years to come.

Our Corporate decision stands, we will not be refunding any of the monies paid.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: We we to stay at the Yogi in [redacted], PA July 24th 2013 to July 28th 2013 we stay every year since we started camping about three years ago always had a great time. My daughter had to be admitted to [redacted] in Baltimore July 22 2013 for acute pancreatitis I it was a really bad case and extremely rare in children. We stay in the hospital until thursday July 25th 2013 I callthe company on wednesday while in the hospital to explain to them what happen the women told me that since I did not follow their cancellation policy there is nothing that can be done. I had to give a ten day notice I explained if I had known of this emergency ten days ago I would of called acute meand all of the sudden. So I then asked the manager she said the manager is not in they will be in shortly and will call you. I never heard from them, so I then called again Thursday july 25th 2013 the same lady answered and said the same thing they will be in shortly and will call me never once either phone call did the lady say she was sorry to hear what happened. I called Sat july 27 2013 and was told the same thing that the manager was not in and would call me I asked for corportate number they then put me on hold and then the manager all of the sudden was there. [redacted] is the manager she was very rude offered to move my reservation to aug 21st through the 25th 2013 told her school starts that day I cannot do that, then she stated she will give me half credit to use in 2014.I spend 300.00 on the reservation. She offered 150.00. Then she proceeded to say that I had a reservation memorial day weekend that got cancelled and that was because I got a bigger camper and they could not get us in, she then states why did I check with her first before I got my new camper she stated that three times.Did not know I had to check with a campground before buying a new camper.I asked for corporate number she said I can give it to you but they will just come to me to approve the credit and I will deny it.Desired Settlement: I would like a refund at this point and I will never return to that campground again, after going through this with my daughter and them giving me a hard time very upsetting for a so called family camp ground. With kids they should understand emergencies happen

Business

Response:

August 22, 2013 [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front Street Harrisburg, PA 17102

Dear [redacted]:

Reference #[redacted]

We are finally in receipt of your letter originally dated 7/27/13. It took awhile for It to reach us directly.

As you may now be aware, Yogi Bear's Jellystone Park in [redacted], PA was sold in April 2013 by the Previous Owners ([redacted]) to Quarryviile Resorts, LP. Same address, same emaii information at [redacted] Our phone number is still [redacted].

Please adjust your records so that if in the future we have any guests that have reached out to you, we will be able to respond in a timely manner.

My name is [redacted], I am the General Manager of the park. I am the Manager that spoke to this guest. The Manager she refers to waiting for is our Reservation Manager. She didn't call right away because she was told that the guest was calling from ICU with her daughter, and our manager wanted to give her that time without having to deal with what would prove to be a discouraging result. I walked in while the guest was leaving a message and took the call as a courtesy. Our Cancellation Policy is; as stated by our Reservation Clerks, and myself; for campsites, less than 1 weeks' notice is a forfeit of all monies. I listened to this guest and asked how her daughter was feeling. At no time was I rude. I offered to go against policy and move her reservation to another day within this season. That wasn't acceptable. I even offered as she stated to revert to the 2 weeks' notice policy of 50% forfeit to try and help her out. She rejected that as well. As I checked her records, I saw that she had cancelled on a Memorial Day Weekend stay, and I did mention that we made an exception for her there as well. The reason for that cancellation was that they purchased a larger trailer. The site that she had reserved was not able to accommodate such a large trailer so we were not abie to accommodate her. It was the guest herself that made the comment that she didn't know she had to check with us first before upgrading. We are a size specific campground, I explained what that meant when a person upgrades, which didn't sit well with her and we did make the exception for her then. She said she would keep complaining until I gave her all of her money back. I told her that there would not be an exception beyond what was already offered. She said she would see. She has complained to our Headquarters, she has complained to you. Our policy is advertised, in all of our confirmations, and this particular guest is well aware of the policy because she has been granted an exception before. We will not be offering a refund this guest in any form at this time. We will stand by our policy. I'm sorry if that puts us on the unreliable list, and we do hope our answer is posted as well as her complaint. That is our decision.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am not the one that said first that I had to check in with a larger trailer, and what exception was made then? Also she continues to lie, I never said I would complain until what I got. She gave me one week to come back to her campground and it was the day school started for both of my children, I could not take them out of school to go camping. As to offering 50% above and beyond their policy my family has went to her campground for the past two or three years 300.00 at least just in the stay, spent money while we were there, never has had a complaint. Money does not come easy these days and it would not of hurt the manager to offer to come back next year anytime with full credit, I would of gladly excepted that, but now I plan never to go back with all this I have had to deal with. I am so sorry my daughter had gottern sick and we could not come back to her lovely campground the dates she gave us. But it is so sad that people care more about money then just being nice and going out of their way in certain situations. We was planning on camping there every year with our kids, now they lost that business by just being unpleasant.

Regards,

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Description: Camps

Address: 340 Blackburn Rd, Quarryville, Pennsylvania, United States, 17566

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