Yokohama Tire Corp

This has been handled by our Marketing Promotion Department

Reference #***To our knowledge Yokohama Tire has not received any contact from this customer.The Yokohama Standard Limited Warranty covers tires displaying a warrantable condition for months from the date of tire purchase (proof required) or months from the date manufacture (if no proof of
purchase available), whichever comes firstThis policy is not a warranty that your tire will not wear out, fail, or become unserviceable if neglected or mistreated.In order to make a
determination if your tire falls under the guidelines of the warranty, Yokohama
recommends having the dealer of purchase inspect the productIf that is not
possible, you can visit our dealer locator on-line at www.yokohamatire.com and click “find a
dealer” or you can call our toll-free dealer locator at ***, option
Please bring your rotation service records.We are not sure why the dealer didn't handle the mileage warranty according to our Standard Limited Warranty.Consumer Affairs will contact the customer to resolve the complaint

*** (NR): *** ***
We reached out to the customer by email

Hi. In regards to Revdex.com consumer complaint #[redacted], yokohama tire has gotten in touch with me via email and corrected the problem. Thus, I would like to end/remove my complaint. Thank you for helping me correct this issue,...

it's much appreciated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: On April 25, 2015 I discovered that Yokohama was offering a rebate of $60 for the purchase of 4 new Yokohama tires. As a result of learning about the rebate I went to the Discount Tire in Keller Texas and ordered 4 new Yokohama tires. The tires were not in stock at Discount Tire so I was advised that the tires would need to be ordered directly through Yokohama. Discount Tire confirmed that the Yokohama rebate would absolutely be valid for ordered tires. As a result, I placed the order and left a deposit for the tires.

On May 2, 2015 I was advised that the tires had been received from Yokohama. I had the tires installed that day. The receipt from Discount Tire was printed with the installation date (May 2, 2015). Yokohama now states that I did not place the order in the specified timeframe (by April 30, 2015) despite the fact that the tires were ordered from Yokohama April 25, 2015.Desired Settlement: $60 rebate

Business

Response:

This request has been forward to our Mareketing Promotion Department who handles these type of complaints for response. Consumer Affairs has recorded the complaint [redacted] (NR): [redacted] UNKNOWN PROMOINQ.

[redacted] at 800-[redacted] ext.[redacted] Monday to Friday 7AM to 4PM PST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business has indicated that the matter has been forwarded to their promotions department. I am awaiting their response.

Regards,

Business

Response:

Had the customer contacted our call center or sent us an email we would have naturally let him know that the error had already been corrected and given him a time window as to when his card should arrive.

The card is going out no later than tomorrow. TouchPoint received no calls or emails from this customer. If they were contacted, they would’ve accommodated and sent out a prepaid card.

Review: I purchased a 2015 Toyota Prius Plugin on 11/2/2015. The Yokohama S33 15 inch tires are already having problems. I have driven the car less than 2,000 miles. It is well known that these S33 Yokohama tires have had problems on the prius plugin and both Toyota/Yokohama will prorate according to life usage/problems. This is the 2nd time this has happened. Given the mileage and I am a repeat customer, I would like 4 new tires, different models. I would prefer the Yokohama Avid Ascends be put on instead immediately free of charge. I would like Yokohama to cover the 4 new tires and stay with brand. I would like Toyota to cover the installation of this at Darcars Toyota of Frederick. I would like this done sooner or later. great and this complaint is in no way directed to them. Please also note I have still NOT received my new cars sales satisfaction survey from Toyota. filled it out either. I would like Yokohama to contact the Toyota, arrange a case and have yokohama cover the new tires, they can have the ones that have 2000 miles on them back if they want. Then Toyota I want to cover the install part. All of this should be under warranty. I have a learning disability, ADHD and was told by the ADA to mention this to the company for proper accomidations sooner than later, so this is me doing such. Please offer easy way in writing I can get 4 new different model Yokohama tires to replace the ones that are faulty and should be under warranty. I do not feel safe on the S33 Tires. This is well documented amongst any service center in the area.Desired Settlement: I would prefer the Yokohama Avid Ascends be put on instead immediately free of charge. I would like Yokohama to cover the 4 new tires and stay with brand. I would like Toyota to cover the installation of this at Darcars Toyota of Frederick. I would like this done sooner or later.I have driven the car less than 2,000 miles. It is well known that these S33 Yokohama tires have had problems on the prius plugin and both Toyota/Yokohama will prorate according to life usage/problems. This is the 2nd time this has happened. Given the mileage and I am a repeat customer, I would like 4 new tires, different models. I would prefer the Yokohama Avid Ascends be put on instead immediately free of charge. I would like Yokohama to cover the 4 new tires and stay with brand. I would like Toyota to cover the installation of this at Darcars Toyota of Frederick. I would like this done sooner or later. Thank you, please provide clear written instructions so that I can take this to dealer and drop off.

Business

Response:

This is in response to the Revdex.com complaint #[redacted]. The Yokohama Standard Limited Warranty covers tires displaying a warrantable condition for four years from the date of vehicle purchase. This policy is not a warranty that your tire will not wear out, fail, or become unserviceable if neglected or mistreated. Original Equipment Yokohama tires do not have a specified mileage limitation.Last year on another vehicle we provided a goodwill non-warranty concession into another product model than the OE model {Revdex.com 1/15} with approx. 20,000 miles complaining of Early Wear. He has bought a second vehicle with the same OE tires. He wants to exchange the OE tires with 2,000 miles for the model we gave on his other vehicle at 100%. Yokohama explained that we don’t have an OE exchange program however; referred him to his dealership for inspection and to contact our Consumer Affairs Department. He was rude, upset and hung up. Thank you.

Review: I purchased new Yokohama tires for my Infinity and pathfinder. I have been a long time Yokohama fan and purchased many sets for all my cars. On both of my current cars we have had problems with excessive tread wear in the middle. Discount tire replaced the pathfinder tires under a partial warranty at about $450 but gave too little to replace the Infinity tires. We are very dissatisfied with this production run. Can you help with our situation?Desired Settlement: Replacement

Business

Response:

Customer emailed Yokohama Tire on 8/18/2015. We responded accordingly on how to process our Standard Limited Warranty.

We spoke witht he customer on 8/19,2015, and we are handling his complaint on bothy vehicles.

Customer is in agreement and satisfied on your resolution.

Review: I bought my car brand new in may of 2014 and I need to replace the original tires after a year and a half with them. There is no warranty on the original tires that came on my car. There is only 32,000 miles on both the car and the tires and I really want to stay in this brand but because there is no warranty I will have to look into another brand of tire. I'm sure that there is something that this company can do to help me out. I do a lot of traveling from NY to NC and I don't feel safe traveling with my family for long distance on these tires.Desired Settlement: For them to cover the complete cost of the tires including the mounting, balancing and tire valves and all taxes. If this isn't able to happen they should cover 90% along with the mounting, balancing, tire valves and all the taxes.

Business

Response:

Yokohama will contact the customer and offer goodwill non-warranty concession into our replacement brand that has a mileage warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have made contact with the company already.

Regards,

Review: I had the rubber separate from my tire while I was on the freeway, doing damage to my tire. I was told by the tire shop that this tire is defective and that it is a known issue for these tires. The information was sent to Yokohama to be reimbursed and was denied stating that the vehicle was used for commercial use, the tires were underinflated, or that they had too many miles on them, all of which did not apply to me. I replaced the three remaining tires based on the fact that these tires are defective in order to avoid a similar situation which the outcome could possibly be worse.Desired Settlement: I would like to be reimbursed for the damage to my vehicle as well as for the cost to replace the defective tires.

Business

Response:

1 February 2016

Revdex.com of San Diego, Orange & Imperial Counties

In reference to a complaint filed with you by [redacted] (claimant)

against Yokohama Tire Corporation (YTC), our communication with the claimant are

as follows:

On 6 August 2015, YTC was notified of an incident that occurred

with [redacted]'s tire and vehicle on 4 August 2015 entailing what [redacted] described as a tire blow out. On the same day, YTC mailed [redacted]

a package consisting of:

1) A letter explaining YTC’s claim

resolution policy

2) We arranged with Discount Tire

to ship [redacted]’s tire to YTC for inspection of the tire by an independent

tire expert

3) A request for specific

documentation needed to validate the claim, i.e. a copy of the vehicle owner’s

registration, estimates for the vehicle damages, an invoice for the purchase of

the subject tire, pictures of the vehicle damage, and description of the incident

and maintenance of the tires, etc.

On 11 August 2015, we received the subject tire from Discount Tire.

On 13 August 2015, an independent tire expert inspected [redacted]’s tire. The tire expert determined the cause of the tire disablement was

due to a road hazard event, which caused the tread and belt to detach from the

tire structures.

Within the zone

of separation, there are snapped overlay cords with sidewall marking as the

result of an impact with sufficient force to break the cords. Along

with contributing conditions as follows:

• Over-Deflection: Indications of the tire was operated over-deflected (underinflated

or overloaded) for some time.*

• Bluing: The tire was running hot due partially to over-deflection. Combined

with speed, excessive stress caused high

heat. With the high temperatures, bluing of the tread surface resulted.

• Durometer Readings: The tire had high durometer values for a tire made in

2012. The tire was artificially aged (possibly due to poor storage or high,

localized temperatures.)

• Light Road

Rash: The result of continued driving on the tire following the tread / belt detachment.

On 31 August 2015, we received the requested documentation from

claimant.

On 8 September 2015, YTC mailed a certified letter to the [redacted] summarizing the inspection findings; the tire failed because of an

injury from a sudden and excessive force applied to the tire exterior, which exceeded

its material limits. Yokohama provided a

detailed description of what was found and the cause of the observed

conditions.

Review: On 4/16/14 I purchased a set of 4 new Yokohama tires from Discount Tire Company in Pensacola, FL with the understanding that I was able to receive a $60 prepaid gift card for completing an information card titled "Yokohama Spring Getaway Official Mail-in Rebate Form" if I sent completed card and my original purchase invoice to: Tire Industry Registration Center, PO Box 1000, Akron, OH 44309-1000.

I completed and sent the card that day (allowing the appropriate 6-8 weeks for delivery). 9 months later, having still not received the card or any update from Yokohama I contacted them via phone at #1-855-385-1808 and spoke with a representative named Desiree @ 4:30pm (ct) on 1/27/15. I informed her that upon researching rebate offer #[redacted] - I had never received my prepaid card (which shows in their system as originally being mailed on 5/7/2014). She received my current mailing address and assured me that my new card would be delivered within 7-10 business days.

Still not having received the card I contacted #1-855-385-1808 yet again. This time I spoke with a representative named Pea @ 4:30pm (ct) on 2/18/15 and explained that I had still not received my rebate card. She explained that the card had been mailed to my prior address ([redacted]) but that a new card would be sent to my new address and to expect is within 7-10 business days.

Today is 3/5/14 (nearly a year after I completed and sent the appropriate info. to qualify for the $60 visa prepaid card rebate for purchasing yokohama tires) and I still have not received my promised rebate at either my current or prior address. I've now spoken over the telephone with 2 separate representatives and the problem has not been corrected.Desired Settlement: I would like to receive my promised rebate of a $60 visa prepaid card from Yokohama at my current mailing address:

Mark Lane

2299 Scenic Hwy, Apt G6

Pensacola, FL 32503

Business

Response:

This has been handled by our Marketing Promotion Department.

Consumer

Response:

Hi. In regards to Revdex.com consumer complaint #[redacted], yokohama tire has gotten in touch with me via email and corrected the problem. Thus, I would like to end/remove my complaint. Thank you for helping me correct this issue, it's much appreciated.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: After purchasing 4 tires from Yokohama in Oct. 2013 and filing the appropriate rebate papers I receive a notice from Yokohama that they received the papers and found they were valid and the visa card would be processed. I had not received the card by January 2014 so I contacted them again and copied the Tire Warehouse the place of business advertising and selling their tires. I received a phone call at my home shortly after that around the first of April. The Customer Service person from Yokohama told them that they would process the card and that I should receive it by no later than April 23rd. I verified my address with him. I still had not received it by April 28, therefore, I emailed Yokohama again (via their weblink)and informed them that I would be reporting the company to the Revdex.com and again with the Tire Warehouse as they carry their product.Desired Settlement: I would like the refund approved and promised over 6 months ago. The tires cost almost $700.

Business

Response:

Dear

Thank you for the opportunity to respond to complaint ID [redacted], regarding a

consumer expressing concern about a rebate not received. Yokohama prides itself on its

service orientation and as such we took the following measures to accommodate this

consumer:

• Shipped two different cards to consumer's PO Box. Original card was shipped in

November 2013. The replacement card was shipped in April 2013, shortly after it

was brought to our attention that the first card wasn't received .

• Upon being advised through the Yokohama website that the replacement card

was also not received, multiple attempts were made to reach the customer by

phone to request a physical address, so another card could be shipped via

certified mail.

• Customer was contacted on May 8 at which time a physical address was obtained.

• New replacement card was shipped on May 12 via certified mail.

• Card was delivered and signed for on May 13.

Please feel free to contact me with any questions about this matter.

Regards,

Marketing Communications Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Re: ID [redacted]

Dear Sir/Madam:

I received your latest communication on May 16, 2014.

I am writing to inform you that Yokohama has honored its promised rebate. I received the Visa debit card on myay 14, 2014.

I am requesting that you mark the complaint resolved.

Sincerely,

Review: I purchased 4 new tires in Janurary of 2010 from [redacted]. It is now 2013 and my tires have dry rotted on the outside of the tire. When I puirchased the tires my car had 107k on it and it now has 145k which is about 40k that is on the tires. I took my car to [redacted] and had them inspect the car and I was told that I should avoid driving the car as much as possible.

I called Yokohama myself and got a claim number and took my car back to [redacted] and had them look at the tires again and I was told that due to the tread on the tires being half worn that they would only be able to offer me one free tire so I would have to pay $480, which happens to be the same price that I paid when I bought the 4 new tires brand new. I feel like I should have been accomodated better than having to pay the original price.

As a consumer I paid for products that did not hold up as they should have, I was garunteed 60,000 miles on the tires and I have not reached that and I am told that I need to pay for 4 new tires. I was given the run around because [redacted] did not have the carbon paper to record the information concerning the tires, and the Yokohama rep told me that "I cant tell you when they will receive it if I have to mail it out". So basicially Im riding around at risk of my life being in danger because of poor quaility, poor customer service, and no regards to a consumer that has spent their money.

Product_Or_Service: Yokohama Avid 4 S

Account_Number: Yokohama claim numberDesired Settlement: See Complaint Text

Business

Response:

[redacted] (NR): [redacted]

We reached out to the customer by email.

Review: I HAVE HAD 2 SETS OF TIRES GET LESS THAN THE WARRANTY BY THIS COMPANY PROVIDES, AND THE TIRE DEALER REFUSED TO ALLOW AN ADJUSTMENT AS PROVIDED BY THE WARRANTY, SO I HAVE NO CHOICE BUT TO SEEK REGRESS AGAINST THE TIRE MAKER. I SENT A LETTER TO THIS SUPPOSEDLY MAJOR TIRE MAKER ADDRESSED TO THEIR CUSTOMER RELATIONS DEPT BACK ON 11-24-14, AND THEY DID NOT RESPOND.Desired Settlement: TWO SETS OF TIRES THAT HAVE TIRE TREAD WARRANTY COVERAGE OF 60,000 MILES GOT LESS THAN 40,000 MILES AND NEEDED REPLACEMENT, WHICH MEANS I SHOULD BE DUE A REFUND OF $320.00 ($120 X 8 X .33 = $320).

Business

Response:

Reference #[redacted]To our knowledge Yokohama Tire has not received any contact from this customer.The Yokohama Standard Limited Warranty covers tires displaying a warrantable condition for 60 months from the date of tire purchase (proof required) or 72 months from the date manufacture (if no proof of purchase available), whichever comes first. This policy is not a warranty that your tire will not wear out, fail, or become unserviceable if neglected or mistreated.In order to make a

determination if your tire falls under the guidelines of the warranty, Yokohama

recommends having the dealer of purchase inspect the product. If that is not

possible, you can visit our dealer locator on-line at www.yokohamatire.com and click “find a

dealer” or you can call our toll-free dealer locator at [redacted], option

1. Please bring your rotation service records.We are not sure why the dealer didn't handle the mileage warranty according to our Standard Limited Warranty.Consumer Affairs will contact the customer to resolve the complaint.