Yokohama

Initial Business Response / [redacted] (1000, 7, 2015/05/05) */ Hello, Thank you for your messageHowever, we do not believe this complaint is intended for usViator.com is a Travel Brokerage, and not a restaurantPlease review with the customer We apologize for any inconvenience, but we do hope this information helpsPlease let us know if you have any further questions or concerns All the Best, [redacted] Viator Customer Support Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I resent being accused of tearing up a paper and throwing itI actually was the kind one who wished you a good night when I leftI was watching the business' inadequate system throughout the dinner with empathy, and my only motive for contacting the Revdex.com was to have the calamity come to light in order for the business to NOT impose such stress on future diners Excuses are not valid reasonsAre there plans to avoid such poor service in the future? Is the computer going to ever be able to be used for split checks? Is the newer staff going to be trained properly to avoid poor service? Are you, the manager, going to learn to use your words to try to bridge tension while it is going on in the future? And changing my last name to [redacted] , or something, in your response is also insulting Perhaps the Revdex.com can monitor and encourage the manager to offer a minimum standard of serviceGroups are always going to want separate checks in order to avoid one person from having to count all the money, and try to figure who had what to eat Once again, this business is self centered thus poor service providersThe entire response statement is a series of thin excuses for their mistakes and mismanagement.The egotistical reactions reflect a "poor us" attitude rather than taking responsibility and humbly asking for forgiveness If I were the business I would have made a simple apology and offered a sincere "Do Over" in order to show my true feelings of regret, oh well Many thanks to the Revdex.com for the guidance and supportYour watchful eyes are the only support I know of for consumers who want justice and to avoid the court system! Final Business Response / [redacted] (4000, 18, 2015/06/22) */ Ms [redacted] , We would absolutely be willing to compensate you and show you how we properly treat our customersWe will be sending you a dollar gift certificate in order to reasonably and respectfully drop the caseIt will arrive in the mail within the next few weeks and we will happily have you back to the restaurant to experience what Yokohama is aboutThank you very much Final Consumer Response / [redacted] (4200, 20, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please thank the business for the statement about a complimentary coupon coming to me in my personal mail I don't want itIt is in the same unprofessional manner as was the serviceTo offer resolution by sending a coupon for $"in a few weeks" is unreasonable Why on earth wait a few weeks, be intentionally vague? My final remark is this; An honest, well meaning offer would be immediateThe waiting period suggests they do not see this as a priority Please recommend to the business that they readjust how they make decisions, how they come across to others, and perhaps consult outside help/business advice to examine this experience (as an example of odd service and odd responses)

Mr Peter L***
The tyre manufacture needs to reimburse me for the $charge by the Dtyres for the replacement of the defectuve tyres
The matter is un-resolved
Thank you
***

Hello *** ***,
I received your letter regarding *** *** ***, complaint ID ***
Mr*** was mailed his card on 2/9/
He called into our call center on 1/14/& again on 2/4/and we advised him of when his
card would be mailed out
Unfortunately, due to the *** and other retailer breaches of credit card information and the result of many many credit and debit cards having to be reissued, there was a delay in printing the prepaid card owed to Mr***There was also severe weather that caused an additional delay in card production
Mr*** should have his card now and I would assume this matter could be considered closed
If there is any additional information you need please feel free to contact me
Thank you,
*** ***
Director of Client Services
O:*** ext***
F:***
***
***
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CONFIDENTIALITY NOTICE: This electronic message contains information that may be confidential or privilegedThe information is intended to be for the use of the individual or entity named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is prohibitedIf you have received this electronic message in error, please notify the sender immediately by reply email Thanks!

On Thu, Apr 3, at 10:AM, *** *** wrote:To whom it may concern,We will Honor Mr*** $rebateHe should receive his card in about 2-weeks. Please not, this offer was clearly marked for the Clippers and noted on valid at
participating retailers.Also, Mr*** never attempted to call us directlyHad he reached out to our call center we would have honored his rebate after realizing his misunderstanding of the offer. I hope we can consider this matter closed.Thank you,*** ***Director of Client ServicesO:*** ext***F:***

To whom it may concern,
I understand the customer went back to the retailer and as was satisfied with a set of replacement tires.
I am considering this matter satisfactorily resolved
Thank you,
Peter L***

To whom it may concern,This is not an issue regarding a rebate from [redacted] or from Yokohama.However, I forwarded this to [redacted].They informed me that [redacted] was in one of their stores on 1/28/16 and received a new set of tires at a greatly reduced price.Since this occurred and the tires were replaced I assume there is no longer an issue with service or product from either [redacted] or Yokoham

Initial Business Response /* (1000, 7, 2015/05/05) */
Hello,
Thank you for your message. However, we do not believe this complaint is intended for us. Viator.com is a Travel Brokerage, and not a restaurant. Please review with the customer.
We apologize for any inconvenience, but we do hope...

this information helps. Please let us know if you have any further questions or concerns.
All the Best,
[redacted].
Viator Customer Support
Initial Consumer Rebuttal /* (3000, 16, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I resent being accused of tearing up a paper and throwing it. I actually was the kind one who wished you a good night when I left. I was watching the business' inadequate system throughout the dinner with empathy, and my only motive for contacting the Revdex.com was to have the calamity come to light in order for the business to NOT impose such stress on future diners.
Excuses are not valid reasons. Are there plans to avoid such poor service in the future? Is the computer going to ever be able to be used for split checks? Is the newer staff going to be trained properly to avoid poor service?
Are you, the manager, going to learn to use your words to try to bridge tension while it is going on in the future?
And changing my last name to [redacted], or something, in your response is also insulting.
Perhaps the Revdex.com can monitor and encourage the manager to offer a minimum standard of service. Groups are always going to want separate checks in order to avoid one person from having to count all the money, and try to figure who had what to eat.
Once again, this business is self centered thus poor service providers. The entire response statement is a series of thin excuses for their mistakes and mismanagement.The egotistical reactions reflect a "poor us" attitude rather than taking responsibility and humbly asking for forgiveness.
If I were the business I would have made a simple apology and offered a sincere "Do Over" in order to show my true feelings of regret, oh well.
Many thanks to the Revdex.com for the guidance and support. Your watchful eyes are the only support I know of for consumers who want justice and to avoid the court system!
Final Business Response /* (4000, 18, 2015/06/22) */
Ms. [redacted],
We would absolutely be willing to compensate you and show you how we properly treat our customers. We will be sending you a 20 dollar gift certificate in order to reasonably and respectfully drop the case. It will arrive in the mail within the next few weeks and we will happily have you back to the restaurant to experience what Yokohama is about. Thank you very much.
Final Consumer Response /* (4200, 20, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please thank the business for the statement about a complimentary coupon coming to me in my personal mail.
I don't want it. It is in the same unprofessional manner as was the service. To offer resolution by sending a coupon for $20 "in a few weeks" is unreasonable.
Why on earth wait a few weeks, be intentionally vague?
My final remark is this; An honest, well meaning offer would be immediate. The waiting period suggests they do not see this as a priority.
Please recommend to the business that they readjust how they make decisions, how they come across to others, and perhaps consult outside help/business advice to examine this experience (as an example of odd service and odd responses).

Hello [redacted],

 

I received your letter regarding [redacted], complaint ID [redacted].

Mr. [redacted] was mailed his card on 2/9/14.

He called into our call center on 1/14/14 & again on 2/4/14 and we advised him of when his...

card would be mailed out.

 

Unfortunately, due to the [redacted] and other retailer breaches of credit card information and the result of many many credit and debit cards having to be reissued, there was a delay in printing the prepaid card owed to Mr. [redacted]. There was also severe weather that caused an additional delay in card production.

Mr. [redacted] should have his card now and I would assume this matter could be considered closed.

 

If there is any additional information you need please feel free to contact me.

 

Thank you,

[redacted]

Director of Client Services

O:[redacted] ext. [redacted]

F:[redacted]

Description: front_logo

CONFIDENTIALITY NOTICE: This electronic message contains information that may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately by reply email.  Thanks!

To whom it may concern, 
I understand the customer went back to the retailer and as was satisfied with a set of replacement tires. 
I am considering this matter satisfactorily resolved.
 
Thank you, 
Peter L[redacted]

On Thu, Apr 3, 2014 at 10:42 AM, [redacted] <[redacted]> wrote:To whom it may concern,We will Honor Mr. [redacted] $75.00 rebate. He should receive his card in about 2-3 weeks. Please not, this offer was clearly marked for the Clippers and noted on valid at...

participating retailers.Also, Mr. [redacted] never attempted to call us directly. Had he reached out to our call center we would have honored his rebate after realizing his misunderstanding of the offer. I hope we can consider this matter closed.Thank you,[redacted]Director of Client ServicesO:[redacted] ext. [redacted]

Mr Peter...

L[redacted] 
The tyre manufacture needs to reimburse me for the $400 charge by the Dtyres for the replacement of the defectuve tyres.
 
The matter is un-resolved.
 
Thank you
 

To whom it may concern,This is not an issue regarding a rebate from [redacted] or from Yokohama.However, I forwarded this to [redacted].They informed me that [redacted] was in one of their stores on 1/28/16 and received a new set of tires at a greatly reduced price.Since this occurred and the tires were replaced I assume there is no longer an issue with service or product from either [redacted] or Yokoham