Yolanda's Specialty Cakes

Complaint: [redacted]
I am rejecting this response because: I did not cornor this company with Facebook or Revdex.com. I gave the company 3 weeks to come to a solution. After calling 4 days in a row on the third week, and each day being told that a manager would call the next day, I gave up trying to deal with the company, and made a complaint on Revdex.com. Yes the cakes might have been a different size in the images quoted for, but that is irrelevant. The size of the cake was satisfactory. Yes, the wedding cake and grooms cake were not what was quoted for. The worst was the shark on the grooms cake. I ended up just asking for a refund on that portion ($125) after being told multiple times I would have to bring the cake back in.  In the end, I would like an apology, and a refund on the shark fondant work. As a company, I feel that you should at least refund that portion due to the horrible customer service I have been experiencing. 
Regards,
[redacted]

In response to customer complaint:Customer placed Bride & Groom cake order on 4/22/17, for wedding date of 6/22/17. Customer ordered bride's cake,groom's cake which included two pictures of head of shark with 2 different angles. Bride stated,"both wedding cake and groom's cake were wrong in...

complaint. The fact is bride never complaint of brides cake only of groom's cake.She also stated, "the worst was the groom's cake which didn't look at all of what I paid for". First of all, the groom's cake and shark were much larger on pictures provided by them,then cake & fondant shark she ordered, which was a small 8" double layer cake with smaller shark figure.She originally, asked for a refund on the entire groom's cake order, not on fondant work as she stated.She did call a couple of times but manager either was of the clock or off that day.She called approx. 1 week later and I, [redacted], answered phone and she said she wanted to speak with a manager regarding her wedding cake order.She stated to me that she wanted a full refund on groom's cake since it was not what they had ordered.I replied that in order for you to get a full refund, you need to return entire cake and fondant shark.She stated that she couldn't because they had to serve groom's cake to their guests. I replied than we cannot give you a full refund.She got upset and she said we are both marine biologists and that is not what we ordered on shark fondant work.I can provide pictures that  customer provided with pictures we took at the wedding venue which show to be similar, upon Revdex.com request.By the way the person who took her wedding and groom's cake order is the same person that did fondant work knowing that this were very unique customers.We try our best to give some kind of reasonable compensation but not when we are cornered with a Revdex.com complaint & Facebook comments.