Yoli LLC

Complaint: [redacted]
I am rejecting this response because:they are requesting my credit card information.  My last name is unique enough for them to track down the charges they made.Chase has them listed both times as the company charging my credit card.  How they got my second card number is even more of a puzzle.I find it against my best interest in providing this company any credit card information.  Especially when they do not have any positive control of their billing system.If they are truly concerned over this matter, they would try harder to find who is making these false charges to my card, as I have made no orders with Yoli LLC.
Sincerely,
[redacted]

We have determined that the order charged back was not [redacted]'s responsibility, as her Retail account was created by another person who acquired her information through a separate eBay sale and created a Retail account in her name. The order in question for $157 has been satisfied by product return...

to our Recieving department, and the credit card holder refunded all charges. Because this was not [redacted]'s error or responsibility, the usual $25 fee for charge backs is waived. If [redacted] should choose to order through her Preferred Customer account, her account is notated that no fee is due, and that the account may be reinstated at her request. Additionally, due to this issue, we are taking measures to make false Retail account creation more difficult for dishonest customers in the future, as we regret the stress, time and energy this has caused for [redacted].

We did receive [redacted]'s returned items on 02/12/2018. According to our records, the only unopened item was the Box of Passion, which she was refunded $32.14  for, which was the price of the product, plus the tax paid for that specific product. According to our returns policy,...

Members may only receive a refund for unopened product. Because her order was placed through a Member Account, this policy applies to her order. However, we are willing to make an exception and have processed a refund back to the card used to pay for the order in the amount of $64.11, which is the price of one bottle of Alkalete and 14 packets of YES, plus the tax paid on those two items. The refund may take 5-7 business days to be processed. Because the order was placed by her Member's account, [redacted] will need to contact her in order to receive her refund. If there are any issues receiving her refund from her member, [redacted] will need to email [email protected] to receive a resolution.  Best regards,Yoli

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]