Yolo County Arborist

Had Yolo County Arborist remove a tall pine and thin a second one at my front yard at DavisThey did a very good job, discussed with me issues on the thinning of the one tree, and cleaned the place afterwardsThey came on time and finished on timePrice was at the average of some offers I gotThey were also properly insuredI certainly recommend them

Hello,This person is not and has never been a customer of Yolo County ArboristThe customer whoa treeWas pruned is 100% satisfiedIt was a small to medium sized ornamental pear tree that I personally prunedThere was no damage to there propertyWe did retrieve a few branches from there side of the fence with pole primersThey have not contacted me personally and this is the first I am hearing about this.Thank you ***

I am rejecting this response because:Gentle people,I received both your letters dated April 6, on this date, April 11, 2016.I have never been, to my knowledge a customer of Yolo County ArboristI am pleased that the customer whose tree was pruned is/was 100% satisfied.If [redacted] was the person who personally pruned the "small to medium sized ornamental pear tree," then he spoke to both my husband and myself on site.As stated in my complaint, [redacted] and his Yolo Arborist crew trespassed, i.ehe did not ask the landlord, [redacted] , myself, nor my husband for permission to be on our propertyWe were home before he trespass occurred, so Yolo County Arborists, represented by [redacted] per his admission, deliberately did not knock on our door to explain their need for access [redacted] told my husband that they had driven around to [redacted] ***, had looked at the gate to our backyard, and had decided that it would be too difficult to remove branches from that gateway; [redacted] explained that then they hopped the backyard fence and cut branches from both our property and the customer's property.There were no slings or means to break the fall of the cut branches as other arborists have done in my experience***, the pruner, cut the branches and let them fall blindlyThe branches landed on our lemon tree, breaking several branches and dislodging fruit, they landed on other bushes with minimal damage , but fell on raised flower beds flattening plants, and beheading blossoms[redacted] admitted to moving patio furniture and plants placed on that furniture so that they would not be damagedHowever, neither he nor his crew replaced the furniture and plants to where they were originally located, which was a hardship on my husband and myself as we are not easily able to move such large and heavy pieces.The branches were removed eventually by tossing them over the fence to the customer's propertyIt was this removal process that alerted me to their presence in our backyard as before the branches were tossed to the customer's property one person on the ground (our property) would call out to someone on the other side of the fence that a branch would be hurled overI heard this repetitive call and thought someone was in distress, and so investigated the cause of the call, thus discovering the trespass and damage.When told that they were trespassing, [redacted] retorted that he and his crew could leave right then and there leaving the fallen branches for us to clean up"It's your choice," [redacted] challengedWe called [redacted] the owner of [redacted] at that time[redacted] is incorrect stating that we did not personally contact him, as he spoke to both my husband and myself at that timeI did follow up with a letter to Yolo Arborists at the address given in the telephone book, but that letter was returned to meIt is enclosed herein as proof of attempt to contact Yolo Arborists by mail.I have contacted [redacted] , the customer, the [redacted] Department reporting the trespass, Yolo Arborists, and you, the Revdex.com, about this issueEach contact was sent a copy of the letter since it was returned by the Post Office, each of these contacts could have given him a copy or notified him of the letter's contentsBut still, he did speak to both my husband and myself, so he was personally contacted.Thank you for the chance to respond to Yolo Arborist's, i.e., ***'s, message

Hello,We will not enter the yard. Sincerely ***

Gentle people:
My husband and I were surprised Tuesday, March 22, when your crew hopped our backyard fence from *** *** without notice, nor permissionI heard the men yelling, and thought there was an emergencyI discovered that the crew had moved a heavy, patio table into the access walkway so the way was blockedI asked who they were, and they admitted hopping the fence, and said they would clean up and try to do minimal damage to our yardSince out own landscapers care had been here a day earlier, the damage, which the yolo arborists left, is easily identifiedAfter speaking to the crew I went inside and told my husband that there were trimmers in the backyardHe went back by the other side walkwayHearing the same explanation my husband said that the trespass situation was unacceptableOur new member shouted form the tree that if my husband didn’t like it they (the crew) would leave without removing the extensive debris behindWe contacted our landlord, *** ***

Very nice work both removal and pruning Quick, clean and efficient !00% satisfied

Revdex.com:
Thank you for mediating between Yolo Arborists and myself. Your efforts are very much appreciated. I realized now that the complaint of trespass and disrespectful attitude of the Yolo Arborist team could only end with Sean's final response, "We will not enter the yard." The possibility of an apology or any expression of regret for the undeserved disrespect and stress caused to strangers was a futile hope. The possibility of the Yolo Arborist team learning to not enter any property without the permission of the resident/owner was a pipe dream for an ethical and legal understanding. I must be content with Sean's laconic response. My husband and I forgive him and the Yolo Arborist team for their words, actions, and attitude, aware that forgiveness does not condone any of those issues. Thank you again for acting as go-between and mediating my complaint. The matter is finished.Sincerely,[redacted]

I am rejecting this response because:Gentle people,I received both your letters dated April 6, 2016 on this date, April 11, 2016.I have never been, to my knowledge a customer of Yolo County Arborist. I am pleased that the customer whose tree was pruned is/was 100% satisfied.If [redacted] was the person who personally pruned the "small to medium sized ornamental pear tree," then he spoke to both my husband and myself on site.As stated in my complaint, [redacted] and his Yolo Arborist crew trespassed, i.e.. he did not ask the landlord, [redacted], myself, nor my husband for permission to be on our property. We were home before he trespass occurred, so Yolo County Arborists, represented by [redacted] per his admission, deliberately did not knock on our door to explain their need for access. [redacted] told my husband that they had driven around to [redacted], had looked at the gate to our backyard, and had decided that it would be too difficult to remove branches from that gateway; [redacted] explained that then they hopped the backyard fence and cut branches from both our property and the customer's property.There were no slings or means to break the fall of the cut branches as other arborists have done in my experience. [redacted], the pruner, cut the branches and let them fall blindly. The branches landed on our lemon tree, breaking several branches and dislodging fruit, they landed on other bushes with minimal damage , but fell on raised flower beds flattening plants, and beheading blossoms.[redacted] admitted to moving patio furniture and plants placed on that furniture so that they would not be damaged. However, neither he nor his crew replaced the furniture and plants to where they were originally located, which was a hardship on my husband and myself as we are not easily able to move such large and heavy pieces.The branches were removed eventually by tossing them over the fence to the customer's property. It was this removal process that alerted me to their presence in our backyard as before the branches were tossed to the customer's property one person on the ground (our property) would call out to someone on the other side of the fence that a branch would be hurled over. I heard this repetitive call and thought someone was in distress, and so investigated the cause of the call, thus discovering the trespass and damage.When told that they were trespassing, [redacted] retorted that he and his crew could leave right then and there leaving the fallen branches for us to clean up. "It's your choice," [redacted] challenged. We called [redacted] the owner of [redacted] at that time.[redacted] is incorrect stating that we did not personally contact him, as he spoke to both my husband and myself at that time. I did follow up with a letter to Yolo Arborists at the address given in the telephone book, but that letter was returned to me. It is enclosed herein as proof of attempt to contact Yolo Arborists by mail.I have contacted [redacted], the customer, the [redacted] Department reporting the trespass, Yolo Arborists, and you, the Revdex.com, about this issue. Each contact was sent a copy of the letter since it was returned by the Post Office, each of these contacts could have given him a copy or notified him of the letter's contents. But still, he did speak to both my husband and myself, so he was personally contacted.Thank you for the chance to respond to Yolo Arborist's, i.e., [redacted]'s, message.

Hello,This person is not and has never been a customer of Yolo County Arborist. The customer whoa treeWas pruned is 100% satisfied. It was a small to medium sized ornamental pear tree that I personally pruned. There was no damage to there property. We did retrieve a few branches from there side of...

the fence with pole primers. They have not contacted me personally and this is the first I am hearing about this.Thank you [redacted]

Review: Gentle people:

My husband and I were surprised Tuesday, March 22, when your crew hopped our backyard fence from [redacted] without notice, nor permission. I heard the men yelling, and thought there was an emergency. I discovered that the crew had moved a heavy, patio table into the access walkway so the way was blocked. I asked who they were, and they admitted hopping the fence, and said they would clean up and try to do minimal damage to our yard. Since out own landscapers care had been here a day earlier, the damage, which the yolo arborists left, is easily identified. After speaking to the crew I went inside and told my husband that there were trimmers in the backyard. He went back by the other side walkway. Hearing the same explanation my husband said that the trespass situation was unacceptable. Our new member shouted form the tree that if my husband didn’t like it they (the crew) would leave without removing the extensive debris behind. We contacted our landlord, [redacted]. There were damages and pictures.Desired Settlement: This letter is to notify you that neither Yolo Arborists not any other service has access to this [redacted] property without the notice to and permission form either ourselves, tenants, or [redacted] landlord.

Business

Response:

Hello,This person is not and has never been a customer of Yolo County Arborist. The customer whoa treeWas pruned is 100% satisfied. It was a small to medium sized ornamental pear tree that I personally pruned. There was no damage to there property. We did retrieve a few branches from there side of the fence with pole primers. They have not contacted me personally and this is the first I am hearing about this.Thank you [redacted]

Consumer

Response:

I am rejecting this response because:Gentle people,

Had Yolo County Arborist remove a tall pine and thin a second one at my front yard at Davis. They did a very good job, discussed with me issues on the thinning of the one tree, and cleaned the place afterwards. They came on time and finished on time. Price was at the average of some offers I got. They were also properly insured. I certainly recommend them.