Yolo Publishing

Hello [redacted] , We wanted to reply to this request as soon as we received it Here is our response to [redacted] directly: First of all, I am sorry for any issues you have had contacting us Our phone number is ###-###-#### or [redacted] and is successfully working so again I am very sorry if you had any issues contact us We have a full time customer service teams and our phone are always answered We also do not see any record of email sent to any of our support emails including [redacted] I am VERY sorry that a staff member on our team spoke to you in any kind of disrespecting tone or manner We care a lot about what we do so when you or someone else is unhappy, there could be some frustration in their voice The person you spoke with will for sure be made aware of your concerns and all of our calls are recorded so we will review it in further detail as well [redacted] - your account has been refunded the $charge and your account has been closedWe have attached confirmation of that credit Our subscriptions are monthly payments and once the trial period is over ( [redacted] 's did end on as stated at the time of sign up and in our terms of service) but we are happy to refund her as we like our customers to remain happy with their subscriptions Please let me know if there are any further questions Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have found that the original error was mine. An email was sent prior to the charge to my
accountI have now been credited and received a personal apology from the president for the misunderstanding. You can't ask for more than that. I would like to withdraw my complaint, if possible.
Sincerely,
*** ***

*** *** purchased a product from our company on Saturday July ***He did not like the service he purchased and emailed for a refund on Sunday July ***Patrick processed his refund as promised in full on Monday July ***Depending on the bank and their refund process it usually takes 3-
business days to appear on the clients endThe refund was processed as promised on the first business day after being requestedIf the refund is still not appearing for *** *** please contact us directly with your bank as the funds have been returned in full on July ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On September [redacted] 2014 at 6:21PM Eastern [redacted] signed up for the Options Money Machine service for $795. [redacted] signed up for the service after listening to a webinar hosted by our options team. On that call if you wish to purchase you are directed to go to the website...

[redacted] to get signed up - which is where [redacted] went to sign up for the service.  He used the email address [redacted] for his subscription.  On the call as well as on the sign up form it clearly states that there is a 30 day trial period that comes along with the $795 yearly fee. You can try the service and if you are unhappy within 30 days you are given a $695.00 refund. Here is the print that is on [redacted] where it clearly states the refund policy (which also appears in our terms of service)"See how we are generating income each week for a charter membership rate of $795 for a 1 year membership. I expect you will use it early and often but if for some reason you are just not sure you can get a refund of $695 within 30 days. After the introductory period (30 days) members to OMM will continue at the full membership rate of $795 every year.You can discontinue or put your membership on hold at anytime by contacting us directly at [redacted] Your membership will be automatically renewed every year" [redacted] emailed and called to cancel his subscription. When we spoke to him we made it clear the refund was for $695.00. The notes taken from the call were "Has no interest in trading. Told him [redacted] or someone would reach out to him to confirm cancellation. Explained refund was $695 not $795 and he understood." He then spoke with [redacted] who confirmed his cancellation and a refund was processed on October [redacted].  After the refund was processed we confirmed with [redacted], removed his access, and did not hear any further from him. He did not contact us regarding the refund amount which we would have been happy to explain.Please let me know if there are any further questions or documentation needed from our end.Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business uses the term ""100%" satisfaction guarante" in its advertising and on the website for sign-up. As much as the business includes dollar numbers in the detailed writing, it is embedded in a lot of words on the sign up website. Average readers would read the title ""100%" satisfaction guarantee" and trust the business 'means what it says' in the title without reading all the text. By providing this title, the business has misled me taking a 'test trial' of their service. In simple terms, this is deceptive advertising. I ask the business to refund my remaining amount since I did fall prey to their deceptive advertising.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello [redacted],
We wanted to reply to this request as soon as we received it.
Here is our response to [redacted] directly:
First of all, I am sorry for any issues you have had contacting us.
Our phone number is ###-###-#### or...

[redacted] and is successfully working so again I am very sorry if you had any issues contact us.
We have a full time customer service teams and our phone are always answered.
We also do not see any record of email sent to any of our support emails including [redacted].
I am VERY sorry that a staff member on our team spoke to you in any kind of disrespecting tone or manner. 
We care a lot about what we do so when you or someone else is unhappy, there could be some frustration in their voice.
The person you spoke with will for sure be made aware of your concerns and all of our calls are recorded so we will review it in further detail as well.
[redacted] - your account has been refunded the $99.00 charge and your account has been closed. We have attached confirmation of that credit.
Our subscriptions are monthly payments and once the trial period is over ([redacted]'s did end on 3/**/14 as stated at the time of sign up and in our terms of service) but we are happy to refund her as we like our customers to remain happy with their subscriptions.
Please let me know if there are any further questions.
Best,
[redacted]

This miscommunication has been resolved with the customer directly and a credit was issued back to the customer.

We had been responding back and forth with [redacted].
 
That was the same person who had filed the initial complaint.
 
On the Revdex.com page, I saw multiple correspondences between our company and him.
 
As we have removed the 100% Satisfaction Guarantee, it did confirm that he had a point.
 
We therefore credited him the remaining $100 he was asking for and I was told by [redacted] that this will resolve the dispute as closed.
 
I also cc'd you on the email to [redacted] with a refund confirmation code.
 
I hope this one incident does not impact our rating. We have over 10,000 customers who are very happy with us!
 
Thanks!!

Review: Misleading advertisement saying "100% satisfaction guarantee". When the service was purchased for $795 the money returned upon cancellation of service was not 100% return, it was $695. The business is making misleading advertisement when they claim 100% satisfaction guarantee. It misleads the customer to think 100% or full refund would be provided by the business.Desired Settlement: Business refunded $695 of the total amount paid of $795. I ask the business to refund the remaining $100 to me.

Business

Response:

On September [redacted] 2014 at 6:21PM Eastern [redacted] signed up for the Options Money Machine service for $795. [redacted] signed up for the service after listening to a webinar hosted by our options team. On that call if you wish to purchase you are directed to go to the website [redacted] to get signed up - which is where [redacted] went to sign up for the service. He used the email address [redacted] for his subscription. On the call as well as on the sign up form it clearly states that there is a 30 day trial period that comes along with the $795 yearly fee. You can try the service and if you are unhappy within 30 days you are given a $695.00 refund. Here is the print that is on [redacted] where it clearly states the refund policy (which also appears in our terms of service)"See how we are generating income each week for a charter membership rate of $795 for a 1 year membership. I expect you will use it early and often but if for some reason you are just not sure you can get a refund of $695 within 30 days. After the introductory period (30 days) members to OMM will continue at the full membership rate of $795 every year.You can discontinue or put your membership on hold at anytime by contacting us directly at [redacted] Your membership will be automatically renewed every year" [redacted] emailed and called to cancel his subscription. When we spoke to him we made it clear the refund was for $695.00. The notes taken from the call were "Has no interest in trading. Told him [redacted] or someone would reach out to him to confirm cancellation. Explained refund was $695 not $795 and he understood." He then spoke with [redacted] who confirmed his cancellation and a refund was processed on October [redacted]. After the refund was processed we confirmed with [redacted], removed his access, and did not hear any further from him. He did not contact us regarding the refund amount which we would have been happy to explain.Please let me know if there are any further questions or documentation needed from our end.Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business uses the term ""100%" satisfaction guarante" in its advertising and on the website for sign-up. As much as the business includes dollar numbers in the detailed writing, it is embedded in a lot of words on the sign up website. Average readers would read the title ""100%" satisfaction guarantee" and trust the business 'means what it says' in the title without reading all the text. By providing this title, the business has misled me taking a 'test trial' of their service. In simple terms, this is deceptive advertising. I ask the business to refund my remaining amount since I did fall prey to their deceptive advertising.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We had been responding back and forth with [redacted].

That was the same person who had filed the initial complaint.

On the Revdex.com page, I saw multiple correspondences between our company and him.

As we have removed the 100% Satisfaction Guarantee, it did confirm that he had a point.

We therefore credited him the remaining $100 he was asking for and I was told by [redacted] that this will resolve the dispute as closed.

I also cc'd you on the email to [redacted] with a refund confirmation code.

I hope this one incident does not impact our rating. We have over 10,000 customers who are very happy with us!

Thanks!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this was an annual subscription for a newsletter, I first subscribe in 2013, decided that the newsletter was not what I wanted so I called the company and ask for a refund then, they stated since I already am in agreement with the newsletter subscription that I can not cancel and will not be refunded the payment for 2013, however they will cancel subscription for the next billing cycle which will be 2014. now it is January 2014 and upon reviewing my credit card bill they charged me again for the whole year subscription, I called the company and a clerk said I already have the subscription paid for the year2014 but they can cancel subscription for next billing cycle which will be 2015, same with what they told me in 2013. I want a refund for this service that I do not want and need. it is January and I am being charged for a service/subscription for the next 12 months.

Business

Response:

This miscommunication has been resolved with the customer directly and a credit was issued back to the customer.

Review: I have tried to call the number that was on my credit card statement since June [redacted], 2014. Each Time ii would call , I kept getting the same message that no one was available to take my call. I did leave 2 messages but no one returned my call. I also tried to get on their website and cancel my subscription but it would not go through. I did finally reach someone today and she was extremely rude and denied that I had ever called saying this number had been in service. The subscription did specifically say I would get a refund at any time but she immediately refused and called me a liar. I do have the phone records to prove I had called this number numerous times. Not only does their customer service severely lack but the woman I talked to was extremely rude and should not be in charge of talking to customers, much less call a customer a liar.Desired Settlement: I want my $99.00 refunded immediately

Business

Response:

Hello [redacted],

We wanted to reply to this request as soon as we received it.

Here is our response to [redacted] directly:

First of all, I am sorry for any issues you have had contacting us.

Our phone number is ###-###-#### or [redacted] and is successfully working so again I am very sorry if you had any issues contact us.

We have a full time customer service teams and our phone are always answered.

We also do not see any record of email sent to any of our support emails including [redacted].

I am VERY sorry that a staff member on our team spoke to you in any kind of disrespecting tone or manner.

We care a lot about what we do so when you or someone else is unhappy, there could be some frustration in their voice.

The person you spoke with will for sure be made aware of your concerns and all of our calls are recorded so we will review it in further detail as well.

[redacted] - your account has been refunded the $99.00 charge and your account has been closed. We have attached confirmation of that credit.

Our subscriptions are monthly payments and once the trial period is over ([redacted]'s did end on 3/**/14 as stated at the time of sign up and in our terms of service) but we are happy to refund her as we like our customers to remain happy with their subscriptions.

Please let me know if there are any further questions.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,