Walton's Games Lebanon Road Cincinnati, Ohio Waitonsgamescorn E-mail: sales waltonsgames.com January 5, Revdex.com One East Fourth Suite Cincinnati, Ohio Dear ***, There is (1) one very important point, and a total of (3) three important points that make this complaint, not a real business complaintThe (1st) first very important point is that the customer is under a written agreement/contract/signed by customer for us not to buy his game(s), but to sell them for him on a consignment agreementThere are price(s) agreed on before picking up the equipment paperwork /consignment agreement/contract signed by customerAlso, when games are picked up; see consignment agreement as proof, sign by customerThis agreement states very clearly that we are not buying— but selling equipment for customer, and that customer DOES NOT get paid until after equipment is sold, and delivered to the person purchasing equipmentThe (2nd) second reason is for free no cost to customer we do all the consignment workFor free we pick equipment up, for free we repair equipment, for free we advertise equipment to sell, for free we sale, deliver, and give a warranty for used consignment equipment to sale it, at no cost to customerCustomer had a pinball, and juke box on consignmentThe [redacted] pinball was sold, customer received a check for ($2,500.00) Twenty Five Hundred Dollars, and the pinball was paid in fullThe (3rd) third reason, important reason is that the juke box on consignment agreement was NOT SOLDThe reason this is important is because after customer received check for pinball he also wanted a check for the juke boxWhen customer was told juke box was NOT SOLD, and under his consignment agreement, we did not have to pay him until SOLDHe became angry and we told him that he would have to wait, until sold, and with that he said that he wanted us to return the jukeboxWe said no problemCalled customer 11/3/15, 11/4/15, & 11/5/no answer, and left a message EACH time.Then came the Revdex.com letterCall customer 12/15/15, 12/16/15, and 12/19/no answer againOn 12/19/I did get customer on the phoneHe said that we never called him one timeI can prove with my phone records print out.Good news! Called customer to tell him latter in December, customer wanted to buy his juke box, agreed on a price, and sold juke boxThe jukebox gets delivered on January 15, The price agreed on is ($1,000.00) One Thousand DollarsSee copy of check.Because of these (3) three important reasons: (1) consignment contract, (2) free no cost to the customer, (3) tried to take care of customer but no return phone calls, I believe that this is not a real business complaint, and should not show up on our records.Thank you, very much, and if you have any questions [redacted] — please call me at [redacted] .Bruce [redacted] W***Walton Distributing, Inc
Please see attached response.Walton Distributing Lebanon Road Sharonville, Ohio Waltonsgames.com [email protected] ***@cincinnati.Revdex.com.org September 1, 2017ID # [redacted] Dear [redacted] ***,Yes, [redacted] did purchase a pinball from Walton Distributing, Incon May 11, 2017, and Yes, he did purchase this pinball under the condition of all sales final.Walton's then purchased a [redacted] pinball for the customer, only BECAUSE he purchased the pinball from us, and said he wanted it, and he paid for it.On May 30, 2017, a few days before delivery, [redacted] called and cancelled the orderHe stated that he could not sleep at night because of this large and expense purchase.On our end, we had:1) Purchased this pinball for the customer 2) Pickby our delivery truck 3) Put pinball in the service department 4) Ordered parts for pinball 5) Restored pinball for the customer.We had a full week investment in this pinball, and we did tell him we would give him a refund, but that was based on our company all sales final rulesFirst, reselling his pinball for him and we did sell ***'s pinballWe did live up to our company rules of all sales final, resale and refund, and we did send him a checkWe also told [redacted] only one time/not over and over, but only one time and a specified date, Tuesday, August 29, that his check would be sent out to himWe also called the customer on Thursday, August 31, to tell him, and confirm that his refund check was sent out, and we also gave him the check number After the customer got this information, two days later this e-mail arrived.We do around 3,deliveries a year, and our service department does 100's of service callsWe are not perfect, but we did nothing wrong under the law in the State of Ohio.All sales final, actually means, ALL SALES FINAL.We put a lot of work, time, and our money in this deal, and we cannot do deals like this without company rules that protect us.Cordially,Bruce ** W [redacted] Walton Distributing, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] To whom it may concern,I reviewed the response from the business (Walton's Distributing/Waltons.com) First, I have not received a check It has been at least days since the business states that he has mailed a check Second, I dispute the seller's version of what happened However, I realize that disputing his version does nothing to forward my complaint If you are interested in the areas that I dispute, I will happily send a follow up account However, right now, I would like to point out that the Seller DOES AGREE that he took my money And he DOES AGREE that he told me he would refund me However, I have not received any check One last thing that I do want to point out is that I did submit this complaint on 8/after I had spent one week calling multiple times a day with no response from the Seller It was not until I submitted the complaint, that I received a phone call with a check number But I want to be clear, I HAVE NOT RECEIVED A CHECK IN THE MAIL Today is September 11, Regards, [redacted]
Walton's Games Lebanon Road Cincinnati, Ohio Waitonsgamescorn E-mail: sales waltonsgames.com January 5, Revdex.com One East Fourth Suite Cincinnati, Ohio Dear ***, There is (1) one very important point, and a total of (3) three important points that make this complaint, not a real business complaintThe (1st) first very important point is that the customer is under a written agreement/contract/signed by customer for us not to buy his game(s), but to sell them for him on a consignment agreementThere are price(s) agreed on before picking up the equipment paperwork /consignment agreement/contract signed by customerAlso, when games are picked up; see consignment agreement as proof, sign by customerThis agreement states very clearly that we are not buying— but selling equipment for customer, and that customer DOES NOT get paid until after equipment is sold, and delivered to the person purchasing equipmentThe (2nd) second reason is for free no cost to customer we do all the consignment workFor free we pick equipment up, for free we repair equipment, for free we advertise equipment to sell, for free we sale, deliver, and give a warranty for used consignment equipment to sale it, at no cost to customerCustomer had a pinball, and juke box on consignmentThe [redacted] pinball was sold, customer received a check for ($2,500.00) Twenty Five Hundred Dollars, and the pinball was paid in fullThe (3rd) third reason, important reason is that the juke box on consignment agreement was NOT SOLDThe reason this is important is because after customer received check for pinball he also wanted a check for the juke boxWhen customer was told juke box was NOT SOLD, and under his consignment agreement, we did not have to pay him until SOLDHe became angry and we told him that he would have to wait, until sold, and with that he said that he wanted us to return the jukeboxWe said no problemCalled customer 11/3/15, 11/4/15, & 11/5/no answer, and left a message EACH time.Then came the Revdex.com letterCall customer 12/15/15, 12/16/15, and 12/19/no answer againOn 12/19/I did get customer on the phoneHe said that we never called him one timeI can prove with my phone records print out.Good news! Called customer to tell him latter in December, customer wanted to buy his juke box, agreed on a price, and sold juke boxThe jukebox gets delivered on January 15, The price agreed on is ($1,000.00) One Thousand DollarsSee copy of check.Because of these (3) three important reasons: (1) consignment contract, (2) free no cost to the customer, (3) tried to take care of customer but no return phone calls, I believe that this is not a real business complaint, and should not show up on our records.Thank you, very much, and if you have any questions [redacted] — please call me at [redacted] .Bruce [redacted] W***Walton Distributing, Inc
Please see attached response.Walton Distributing Lebanon Road Sharonville, Ohio Waltonsgames.com [email protected] ***@cincinnati.Revdex.com.org September 1, 2017ID # [redacted] Dear [redacted] ***,Yes, [redacted] did purchase a pinball from Walton Distributing, Incon May 11, 2017, and Yes, he did purchase this pinball under the condition of all sales final.Walton's then purchased a [redacted] pinball for the customer, only BECAUSE he purchased the pinball from us, and said he wanted it, and he paid for it.On May 30, 2017, a few days before delivery, [redacted] called and cancelled the orderHe stated that he could not sleep at night because of this large and expense purchase.On our end, we had:1) Purchased this pinball for the customer 2) Pickby our delivery truck 3) Put pinball in the service department 4) Ordered parts for pinball 5) Restored pinball for the customer.We had a full week investment in this pinball, and we did tell him we would give him a refund, but that was based on our company all sales final rulesFirst, reselling his pinball for him and we did sell ***'s pinballWe did live up to our company rules of all sales final, resale and refund, and we did send him a checkWe also told [redacted] only one time/not over and over, but only one time and a specified date, Tuesday, August 29, that his check would be sent out to himWe also called the customer on Thursday, August 31, to tell him, and confirm that his refund check was sent out, and we also gave him the check number After the customer got this information, two days later this e-mail arrived.We do around 3,deliveries a year, and our service department does 100's of service callsWe are not perfect, but we did nothing wrong under the law in the State of Ohio.All sales final, actually means, ALL SALES FINAL.We put a lot of work, time, and our money in this deal, and we cannot do deals like this without company rules that protect us.Cordially,Bruce ** W [redacted] Walton Distributing, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] To whom it may concern,I reviewed the response from the business (Walton's Distributing/Waltons.com) First, I have not received a check It has been at least days since the business states that he has mailed a check Second, I dispute the seller's version of what happened However, I realize that disputing his version does nothing to forward my complaint If you are interested in the areas that I dispute, I will happily send a follow up account However, right now, I would like to point out that the Seller DOES AGREE that he took my money And he DOES AGREE that he told me he would refund me However, I have not received any check One last thing that I do want to point out is that I did submit this complaint on 8/after I had spent one week calling multiple times a day with no response from the Seller It was not until I submitted the complaint, that I received a phone call with a check number But I want to be clear, I HAVE NOT RECEIVED A CHECK IN THE MAIL Today is September 11, Regards, [redacted]