Yong's Tile Contractors, Inc

To Whom It May Concern:We met with Ms. [redacted] regarding her concerns about her bathroom. During that meeting, I looked at Ms. [redacted]'s full bathroom and clearly explained to her that the leakage would not be properly fixed without completely renovating her entire bathroom. Ms....

[redacted] was warned that the problem would occur again. However, even after listening to the warnings and recommendations, Ms. [redacted] insisted that she was on a low budget and simply wanted to fix the immediate leak as quickly as possible. It was verbally explained on the required job and agreed upon to fix the problem to her expectation. The work was then completed on November 28, 2011.There was a 5/8” gap between the tub and the tile wall area that was causing the wall leakage. 2x6 black caps/bullnoses were purchased and DAP-Paintable Silicone Sealant was used to correct the wall leak. Since there were no other option to conceal such a large gap, this specific caulking was the only available option with her limited budge with the highest probability in limiting any future leaks.
In addition, there was another gap between the floor and the tub, which required a mixture of latex and group to seal. It appears there aren't any current problems in this area based on Ms. [redacted]'s complaint.Lastly, Ms. [redacted] had a plumber to fix and replace the shower faucet handle prior to our arrival. While completing such task, the plumber's work caused some damages to the tiles around the faucet. This required 3x6 wall tiles to fix as well.
All of the above listed works required a full day's labor. As such, Ms. [redacted] was charged for $550 for labor and $170 for materials used, which resulted in final bill of $720.In the general business practice in custom bathroom renovation and repairs, the work is guaranteed for one year. However, we provide two years of workmanship warranties. Ms. [redacted] contacted us on April 11, 2015 for the first time regarding her concerns, which is almost 3 years and 5 months after the completion of the work. This is well beyond the scope of any workmanship warranties.
Not only did Ms. [redacted] contact us after so much time has passed since the initial work was complete, she also stated that she added caulking to the tiles herself instead of contacting us then with her concerns. Such methods of adding regular caulking will not seal the leak properly, thus compounding any problems she had. Based on her actions, it appears she understood that the problem was not beyond the scope of our workmanship warranties then. In addition, our company cannot be responsible for problems that may have been caused by her own work. We regret that Ms. [redacted] is dissatisfied with the current situation; however, lifetime warranty is simply not possible in this field. We believe Ms. [redacted] was fully advised of her problem at the initial meeting, which included an explanation of the limitations of her requested work and better, more permanent recommendation. It is also our business practice to offer an extended workmanship warranty of two years and Ms. [redacted] initially contacted us well beyond that time frame. Instead, Ms. [redacted] completed additional work after our company. As such, unfortunately we are unable to provide a refund or repairs now.
Enclosed are our communication with Ms. [redacted] prior to Revdex.com complaint along with a copy of the check Ms. [redacted] provided after the work was completed.
Sincerely,
Yong's Tile Contractors, Inc.