Yonkers Honda

I brought my car to Yonkers Honda Service located at 500 Yonkers Avenue for a basic oil change. The next day after having this service done I noticed my car wreaked of a oil & gas smell I took my car back to Yonkers Honda Service and was advised someone cracked the gasket causing oil/gas to leak on the muffler! I have no idea how that could’ve happened during a basic oil change. More importantly, this was extremely negligent as this oversight could’ve resulted in me or my children’s detriment. Gas & oil can catch on fire! Thank God no one threw a match or lit cigarette bud while I was on the road.
While the Honda Rep who handled my service request was pleasant and accommodating when I returned with my vehicle regarding this issue, he assured me a manager would contact me regarding this mistake but I haven’t heard from anyone to-date. Unacceptable!

Review: On Feb. **,2015 I scheduled a service appointment throught Yonkers Honda website. The appointment was for routine maintenance and yearly inspection. While on the website I noticed there is a recall for my 2005 Honda Pilot. The recall is for the driver side airbag. I included that work in my appointment. When I went to Yonkers Honda for my appointment on 2/**/2015 the [redacted], [redacted] explained to me that they would be unable to do the recall because they do not have the part and they will call me when the part comes in. This is my problem, after paying my bill and going home I read the receipt they gave me. It states a blatant lie. The receipt states that I declined the safety recall, not true. I have spoken to the [redacted] today , 3/*/2015,[redacted], and I asked him to give me a new receipt with the truth written on it, that Yonkers Honda does not have the part for the recall.He has refused to give me a new receipt with the truth about the recall on it. As a loyal customer of over 10 years I find this to absolutely terrible business on their part. The [redacted] stated that is the way Honda USA wants it written up. I certainly do not want to be accused of declining a safety recall when I have not done so.Desired Settlement: I request a new receipt with the truth that Yonkers Honda was unable to do the recall because it does not have the parts.

Business

Response:

The business has responded. Please see below:We have put [redacted] in a rental at no charge to him until the air bag parts come in

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response from Yonkers Honda does not address the main problem of why they are writing on customers receipts that I declined a safety recall concerning the passenger side airbag. That is false. After receiving a call yesterday ,3/*/2015, from the [redacted] , he agreed to send me a revised receipt stating the truth, that Yonkers Ave Honda did not have the part to repair the recall and until I have that receipt nothing has changed .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see note below and the attached document:Please find the attached RO for the above captioned complaint #. This is the corrected document which indicates [redacted] did NOT decline a repair. As you can see, he is currently in a rental car awaiting new parts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been waiting over a week for a refund of my deposit. Last week, they told me it would be mailed in 2 days. I waited 5 days. When the check did not arrive, I called and they told me the check was never cut. Now they tell me that the check is ready but no one is available to sign it.

Business

Response:

PERSONALLY HANDED [redacted] THE CHECK ON THURSDAY, APRIL**

Review: I leased crv 2015, I went to sales person name [redacted] and told him I want to take advantage of their lease promo of 189/mo for 36mos c total due at lease of 3,379 upon signing. I traded my previous car appraised by them to have a value of 7200. after deducting my owed amount to the car. I am left with 3644 which should be enough to pay for the lease but intead they charge my credit card 2561.07 out of my confusion I paid the amount.when I got home upon checking the receipt I realized the overcharged me of 2781.07, change the cap cost from 25450 to 26761, change the lease term from 36mos to 39 mos. and added 6.78 to my monthly payments for"theft insurance" which I decline.Desired Settlement: I am looking forward for a refund of the amount overcharged and disciplinary actions to involved persons, so it wont happen again to customers who work hard for their money.

Business

Response:

The business has responded. Please see below:WE ARE TAKING HIS CAR BACK, REFUNDING ALL OF HIS MONEY AND GIVING HIM BACK HIS CAR WITH A $200 CHECK TO COVER ANY INCIDENTALS.THIS CUSTOMER SPENT SEVERAL HOURS HERE GOING BACK AND FORTH ON A NEGOTIATION. hE LEFT AND CAME BACK LATER IN THE DAY. WE WERE QUITE SURE HE KNEW EXACTLY WHAT HE WAS GETTING. HE TOLD US THAT THIS WAS VERY SIMILAR TO WHAT HE GOT ELSEWHERE. I CALLED THE CUSTOMER AND EXPLAINED THAT THIS WAS A BELOW INVOICE DEAL AND COULD NOT GIVE HIM THE $2700+ THAT HE DEMANDED. WHEN I OFFERED HIM HIS MONEY BACK AND TO REVERSE THE ENTIRE DEAL, HE INITIALLY SAID HE DIDN'T WANT THAT. HE DIDN'T THINK THAT WAS FAIR. WHEN I EXPLAINED THAT PUTTING HIM BACK EXACTLY WHERE HE WAS BEFORE WALKING IN HERE (PLUS $200) LEFT HIM WHOLE, HE GRUDGINGLY AGREED. I DID NOT CHAGRE HIM FOR THE MILES FOR USING MY CAR FOR OVER A WEEK. WE DID THE RIGHT THING WHEN WE SOLD HIM THE CAR AND ARE DOING THE RIGHT THING IN TAKING IT BACK. AT BEST, THIS WAS SIMPLY A MISUNDERSTANDING PUT RIGHT.

Review: I brought my car to Yonkers Honda to address the SRS light occasionally remaining lit on the dashboard. Service dept. indicated the seat belt buckle needed replacing as its sensor was not working. Price including tax would be $338.52 and I authorized the repair over the phone. I then located the warranty book for the car and found it clearly stated that for the useful life of the vehicle the warranty covers "any Honda seat belt component that fails to function properly during normal use. This includes all parts and labor charges." Yonkers Honda would not honor the warranty claiming that inside the seat belt buckle is an electric sensor and is not included in the warranty. However, nowhere in the warranty for seat belt components are any exclusions at all listed. The part that was replaced, for which I was charged, is the seat belt buckle. My invoice indicates "removed and replaced seat belt buckle." The seat belt buckle is a seat belt component and is therefore covered under warranty. A regional case manager at American Honda would not honor the warranty either. Note that the warranty specifically states "any seat belt component" is covered. Honda is failing to comply with its published warranty. The only reasons listed for denial of coverage are "replacement of a properly functioning seat belt assembly strictly for cosmetic or comfort reasons, or failure caused by abuse, alteration, accidental damage, misuse, or malfunction resulting from a collision." None of these exclusions apply to my situation.Desired Settlement: I am seeking a refund of the amount I spent, $338.52, to repair an item which is warrantied. American Honda's only offer to me was a customer loyalty card which can be applied to a future purchase - not a refund. I was given 30 days to accept this offer but was told acceptance of such offer would eliminate my rights to pursue the issue of the warranty. I did not accept as I feel Honda should be required to comply with its warranty.

Business

Response:

Dear Mediator,

We have credited [redacted] the full amount of the repair on August **, 2013, We did this in the interest of customer satisfaction. We were simply acting on behalf of American Honda in this matter, They rejected this warranty claim. We defer to them on these matters as they are the

ones who actually offer the warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In January 2014, I worked with [redacted] on leasing a new Honda CRV. He was very courteous and helpful and stated that the dealership would cover the disposition fee for my Infiniti G37, which was being traded-in at the time. The actual amount of the disposition fee was unknown, but [redacted] estimated it would be around $795.00 plus tax. He instructed me to bring the bill for the disposition fee to Yonkers Honda, once received, and they would take care of the payment. I recently received the bill for the disposition fee, which was in the amount of $395.00 plus tax, totaling $428.08. I attempted to contact [redacted] numerous times by telephone, and left messages, but my calls were never returned. I then proceeded to present the bill to [redacted] in person, where he claimed that he never said the dealership would cover the payment. He then proceeded to work with someone else, while my issue remained unresolved.

I am very upset with the company's failure to honor their verbal agreement to cover the disposition fee. Had I known they would back out once the bill arrived, I would never have traded in my vehicle for the new lease at that time. This was a dealer incentive that swayed my decision toward working with them and completing the transaction. It is not proper business practice to offer such incentives and then not follow through.Desired Settlement: I am looking to have the total disposition fee of $428.08 refunded to me so, in turn, I can make payment to Infiniti.

Business

Response:

The business has responded. Please read below.

Yonkers Honda will give [redacted] a check for 428.08, the amount he requested. Yonkers Honda never offered to make this payment. We did offer to make remaining monthly payments on his lease, which we did. This check will be processed as a check request on 6/*/14 and should arrive to the customer by 6/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,