Yoogis Closet

Ms [redacted] contacted us requesting a return label as she believes the Van Cleef & Arpels 18k Yellow Gold Mother-of-Pearl and Diamond Vintage Alhambra Ring has been resizedUnfortunately our in-house merchandising team did not find that this piece had been resized when it was being reviewed The VCA stamp on the interior of the ring confirms that it is a Van Cleef & Arpels size Our return policy states, “Please note that you are responsible for the return shipping expenseShip your item using either UPS or FedEx with sufficient insurance to cover the value of the returned itemWe do not recommend using United States Postal Service.” As this is our policy we asked that Ms [redacted] be responsible for the return shipment of the ring Due to the misunderstanding of our company policies we will happily provide Ms [redacted] with a UPS prepaid and insured shipping label for the return shipment of the Van Cleef & Arpels 18k Yellow Gold Mother-of-Pearl and Diamond Vintage Alhambra Ring At this time the label has been emailed to the client’s provided email address of [redacted] Once we receive the item back at our facilities we ask that Ms [redacted] allow us 10-business days, per our return policy, to review the item and process it for return Once Ms***’s account has been refunded she will receive emailed notification Please do not hesitate to contact us for any additional information regarding this transaction Thank you

We are sorry to hear that the client rejected our initial response as he felt we were not thorough enough Due to the behavior displayed in the client’s plus emails we have chosen to no longer accept the business of this individual, as we do not believe that we can fully satisfy the clients needs and want to avoid any further disappointment or heartache We are unclear as to why the client believes there is a civil rights violation occurring as there simply is notWe do not require any of our clients to divulge any personal information aside from a payable name and address and therefore have no insight as to the clients sexual orientation, sexual preferences, race, etc As we view the satisfaction of our clients to be the most important aspect of operating our company we believe that ending the relationship with this client is both healthy and appropriate for both parties We wish the client nothing but the best with his future selling endeavors with a company better suited to his needs

We are writing in response to the claims and concerns the client has expressed through her Revdex.com customer complaint.As stated the client stated in her complaint, we believe the piece that she submitted to us to be inauthenticIf the client would like to receive a second opinion from a reputable source we encourage her to visit [redacted] *** and utilize their free expert servicesIn an email sent to the client on October 4th, we ask her to please consult [redacted] using their online quote form as she claimed [redacted] would not offer their restoration servicesWe suggested this company for repairs as we have personally used their services and could speak on behalf of their craftsmanship Unfortunately the client did not comply with our request and contacted [redacted] who did not provide a sufficient response At this time we still encourage the client to contact [redacted] in order to receive a quote for repair costs.Ultimately we are unable to honor the client’s desired settlementWe are unable to purchase the bag from her, as it is counterfeit; it is illegal to own or purchase such itemsAs we have communicated with the client we will happily reimburse her for return shipment costsHowever, we require a quote from [redacted] in order to move forward with any additional monetary assistancePlease do not hesitate to contact us with any questions.Thank you

We are sorry to hear that our $return fee upsets the clientThe fee covers the cost of shipping the item to and from our warehouse as well as our time taken to process and authenticate the itemA disclaimer is provided at the top of our sell form that reads, "Please note that we only accept authentic items and we ask that you be certain of an item's authenticity before sending it to usIf the item is determined to not be authentic by our in-house experts, it will be returned to you at your expense." To assist with viewing our sell form and the disclaimer we have provided you with the link to our site and the page associated with the form below: https://www.yoogiscloset.com/ [redacted] We strongly encourage any client’s who have questions regarding our counterfeit policies to please contact us before submitting their piecesAgain, we apologize for any disappointment caused and greatly appreciate the understanding of our company policies

Complaint: [redacted] I am rejecting this response because: February 7, 2018I do not accept this response as it is ridiculous to the extreme and completely unprofessionalFirst of all, please explain to me what policy of yours I’ve broken where it’s lawful and appropriate for the punishment to be me losing approximately $28,in my personal property? Where is this policy? You can’t point to it because it doesn’t existThe reason I know this is because as this attempt to defraud me of my property has been playing out, I’ve done my due diligenceI’ve repeatedly reviewed every word every nuance of every policy of yours and nowhere in my agreeing to allow you to buy my ten Gucci handbags did I agree to this In fact not only have I met my end of the agreement fully but it's Yoogi's Closet, ironically, that has gone afoul of their own terms and conditions as follows:Terms of Service, paragraph 4, in fullWhile I have submitted written requests via email and verbal requests via phone, I have not received any communication from the business explaining the problem or their thought processNeither have I been provided upon request the contact information for their legal departmentOf note, in their Terms of Service where their legal department contact information should be located it’s written: “Yoogi's Closet, Attn: Legal Department , (address).” I have already spoken with counsel locally for advice on where to go nextI’ve determined, based on Yoogi's Closets conduct to this point, that if resolution isn’t forthcoming immediately following this correspondence that I am prepared to proceed to Court/Arbitration Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:If my bag was not authentic the pictures should of shown to them thatI wouldn’t of had to waste my time and money on this Sincerely, [redacted]

We are sorry to hear that again the client has denied our request. Unfortunately we will be unable to move forward without the information requestedAgain, we are asking that the client have the piece authenticated by a trustworthy, non-biased party, as it is illegal to own or purchase counterfeit piecesIf The *** *** is able to confirm that the piece is authentic we will happily purchase the piece from the clientThank you

Complaint: ***
I am rejecting this response because:Per the attachments above ALL three company's have expressed the uncertainty of the bags repairAgain, you have diminished the value of the bag even much so that the "repair" will still need to be disclosedI BOUGHT THIS BAG FROM ***!!! stop with the bag is not authenticI have sent all information that you have asked of meI forwarded you the email from the *** *** I have did EVERYTHING you asked of meI expect this issue to be resolved as soon as a response is received.
this has gone on long enough and now that you have your quote from *** from the *** *** there should be no issue what so ever with getting the issue resolved. *** has even wrote in saying the bag can not be fixedWhy would you ever think that I am to send my bag to anyone but the ones whom made the bagI am disappointed in this business and the lack of concern.Per my emails to the *** *** as well as *** addicts the thousands of ppl who read the reviews and have commented on my post about this mess are dumbfounded that this is happening and all are awaiting a response to what you all are going to domy reach is long and best believe one way or another this will be rectified. Now I would like for this to stay where it is at and for us to have this taken care of asapPPL make mistakes and I have no reason to lie about a bagI would never try and get over on anyoneWho ever looked at the bag could have looked it over a little too fast or had one too many cups of coffeewho knowsthe bag is authentic and I will not stand for the nonsense that you all are claiming of. if it costs $to repair I expect that plus the shipping plus the diminished value of the bagWhich is and should be metWe are not talking about a $pursethis purse costs well over $and its an investmentI do not have money that grows out of my right handthey items I spend my money on are items in which I have to save for. I think what I am requesting is honorablei hope you see it that way as well. So now that you have *** ***s quote which was sent last week to the selling email address, it is now time for you all to step up and handle your business.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:They reviewed and just now are able to respond to the complaint regarding the initial reasons? The Revdex.com surely sees I wrote a month ago exactly why I felt deception and animus was occurringI don't need to be told about civil rights violations considering based on my first name and in correspondence with yoogis closet they knew I was a maleAnd that I was gay, I certainly don't need them to lecture me about what it's like to see unconstitutional animusYou can fancy yourself as not being a homophobic business but they areI feel again what is the answer to my complaint I have asked times now to no availIf the Revdex.com and now the Ftc and AG of Washington don't see the same with suspicion then I can't imagine how equal dignity will ever be enforcedThey give a general and ambiguous response regarding the reasons they rejected itHave them send you the emails I included the Revdex.com In them and I kept asking AFTER the issue arouse about why it was rejectedAt that point there wasn't any emails that came afterAlthough I fail to see the reasons why it would be bad to ask why it was rejected after the fact???? This makes no sense again it's simple sophistry that Yoogis closet is attempting to engage inI vow this, if the Revdex.com doesn't continue this work I'm going to go full on in this issueBeing complacent is just as bad as actually doing the disparate impactIt's so unfortunate that a dirty company like Yoogis closet can manufacture and lie statements can find refuge in responding to a simple question in days that's a lieThese individuals must be scam artist or just plain ignorant because of the "religion belief" which is against Washington states ordersFurther senator *** and Sen *** wouldn't be happy about thisI'll write and speak to both offices if I have to get Lamda legal involvedAgain they are being disingenuous and sophistry and won't answer the questions! The emails were after THE DENIALTell the truth Sincerely,*** ***

Thank you for contacting usWe are unable to accept additional items from you at this timeWe provided a clear explanation as to the reason we were unable to accept a Louis Vuitton messenger bag that was sent to usThe reason we cited was due to the item not being in a condition that was suitable
for resale on our website

Complaint: ***I am rejecting this response because: they didn't address the issue at all, I asked why they rejected the quotes regarding the chanel bag, hermes cuffs, Chanel wallet, Chanel portfolio, and all the other recent itemsAs noted above the declination of reasons states the most insincere and cryptic reasonsThis is more sophistry on there partI am tempted to speculate that this may involve a civil rights violationHow do I know they are not acting out of unconstitutional animus? Further we all know of the Washington cake baker who refused to do business with a gay couple and how that turned outAgain the VUITTON bag I mentioned only because I FELT THAT WAS THE REASON AS A QUID PRO QUO FOR NOT EVEN ACKNOWLEDGE THE NEW QUOTE ON DIFFERENT ITEMSI DON'T BELIEVE THAT THEY CAN ACTUALLY SKID THE MOST IMPORTANT ASPECT OF THE DISPUTETHIS MAKES NO SENSEIt also certainly doesn't answer the context of the disputingPlease see the proof aboveAdditionally I have sent messages asking the reason they declined and won't give me a reason for not wanting to quote a bag that has nothing to do with the vuittonNothing not even professional courtesyI'll explore my options but refusing to do business with someone based on race or sexual orientation is illegal and as such if rectification isn't done I have no choice but to get to the nexus of the reasons. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
YOU ARE ASKING ME TO HAVE IT DONE BY A THIRD PARTY WHICH I HAVE DONE, I WILL NOT BE LISTING THIS ON THE *** *** AS THE *** *** STATED THAT THAT IS NOT LEGALLY BINDING AND IT IS AN OPINION.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: You are admittedly stealing my bag as collateral for an unrelated issue that you should take up with your system's companyI have attempted to resolve this unrelated issue several timesSo now you are essentially stealing my bag and holding onto my return without crediting meI'm supposed to trust that by cancelling an unrelated dispute that you will return my bag You have not given me any faith that my stolen bag will be returned in good condition based on the extent that you all are taking for YOUR error. The error that you detailed is not related to this matterI will be opening up a petty theft police reportIt sounds like you guys are okay with stealing from your clients

Complaint: [redacted]
I am rejecting this response because:        February 7, 2018I do not accept this response as it is ridiculous to the extreme and completely unprofessional. First of all, please...

explain to me what policy of yours I’ve broken where it’s lawful and appropriate for the punishment to be me losing approximately $28,000 in my personal property? Where is this policy? You can’t point to it because it doesn’t exist. The reason I know this is because as this attempt to defraud me of my property has been playing out, I’ve done my due diligence. I’ve repeatedly reviewed every word every nuance of every policy of yours and nowhere in my agreeing to allow you to buy my ten Gucci handbags did I agree to this.     In fact not only have I met my end of the agreement fully but it's Yoogi's Closet, ironically, that has gone afoul of their own terms and conditions as follows:Terms of Service, paragraph 4, in full. While I have submitted written requests via email and verbal requests via phone, I have not received any communication from the business explaining the problem or their thought process. Neither have I been provided upon request the contact information for their legal department. Of note, in their Terms of Service where their legal department contact information should be located it’s written:    “Yoogi's Closet, Attn: Legal Department , (address).”     I have already spoken with counsel locally for advice on where to go next. I’ve determined, based on Yoogi's Closets conduct to this point, that if resolution isn’t forthcoming immediately following this correspondence that I am prepared to proceed to Court/Arbitration.
Sincerely,
[redacted]

Thank you for your patience as we reviewed your complaint.Yoogi's Closet return policy states that we are only able to accept items for return that are postmarked within 30 days of the date which the piece is received; the client received the item on December 2nd 2016. Unfortunately the client...

did not contact us within her allotted timeframe regarding any concerns she may have had. At this time we are unable to accept the Louis Vuitton Fuchsia Epi Leather Emilie Wallet for return due to the amount of time that has passed.  If the client wishes to sell the item to us we will happily review the piece for purchase. In order to provide the client with a quote we ask that they please complete our online sell form using the provided link, https://www.yoogiscloset.com/sell/index/index/new/1/We apologize for any disappointment this may cause and greatly appreciate the understanding of our company policies. Thank you

The Consumer violated policy, they will not be receiving a refund.

Due to a system error the client was incorrectly paid twice for a single item, quote number [redacted]. We promptly notified the client of our error and requested that she, along with other clients effected, please be honest and return the funds wrongfully issued to our provided PayPal account. As the...

funds were not received as of Wednesday July 26th the decision was made by Yoogi’s Closet to keep the Givenchy item of the client’s until the other transaction was settled. Once the funds are returned we will send the piece to the clients provided address. At this time we have notified the client that we will return her Givenchy piece to her, free of charge, once she either 1. Issues payment to our provided PayPal account of [redacted] in the amount of $520 or 2. Cancels the open claim in PayPal so that a partial refund may be issued. We ask for the client’s honesty and assistance in correcting a double payment and will promptly comply with her request once she helps us with ours. Please do not hesitate to contact us with any questions. Thank you

Ms. [redacted] contacted us requesting a return label as she believes the Van Cleef & Arpels 18k Yellow Gold Mother-of-Pearl and Diamond Vintage Alhambra Ring has been resized. Unfortunately our in-house merchandising team did not find that this piece had been resized when it was being reviewed. ...

The VCA stamp on the interior of the ring confirms that it is a Van Cleef & Arpels size 49.
Our return policy states, “Please note that you are responsible for the return shipping expense. Ship your item using either UPS or FedEx with sufficient insurance to cover the value of the returned item. We do not recommend using United States Postal Service.”  As this is our policy we asked that Ms. [redacted] be responsible for the return shipment of the ring.
Due to the misunderstanding of our company policies we will happily provide Ms. [redacted] with a UPS prepaid and insured shipping label for the return shipment of the Van Cleef & Arpels 18k Yellow Gold Mother-of-Pearl and Diamond Vintage Alhambra Ring.  At this time the label has been emailed to the client’s provided email address of [redacted]. 
Once we receive the item back at our facilities we ask that Ms. [redacted] allow us 10-14 business days, per our return policy, to review the item and process it for return.  Once Ms. [redacted]’s account has been refunded she will receive emailed notification.
Please do not hesitate to contact us for any additional information regarding this transaction.
Thank you

We are sorry to hear that the client rejected our initial response as he felt we were not thorough enough.  Due to the behavior displayed in the client’s 21 plus emails we have chosen to no longer accept the business of this individual, as we do not believe that we can fully satisfy the clients needs and want to avoid any further disappointment or heartache.  We are unclear as to why the client believes there is a civil rights violation occurring as there simply is not. We do not require any of our clients to divulge any personal information aside from a payable name and address and therefore have no insight as to the clients sexual orientation, sexual preferences, race, etc.  As we view the satisfaction of our clients to be the most important aspect of operating our company we believe that ending the relationship with this client is both healthy and appropriate for both parties.  We wish the client nothing but the best with his future selling endeavors with a company better suited to his needs.

We are writing in response to the claims and concerns the client has expressed through her Revdex.com customer complaint.As stated the client stated in her complaint, we believe the piece that she submitted to us to be inauthentic. If the client would like to receive a second opinion...

from a reputable source we encourage her to visit [redacted] and utilize their free expert services. In an email sent to the client on October 4th, we ask her to please consult [redacted] using their online quote form as she claimed [redacted] would not offer their restoration services. We suggested this company for repairs as we have personally used their services and could speak on behalf of their craftsmanship.  Unfortunately the client did not comply with our request and contacted [redacted] who did not provide a sufficient response.  At this time we still encourage the client to contact [redacted] in order to receive a quote for repair costs.Ultimately we are unable to honor the client’s desired settlement. We are unable to purchase the bag from her, as it is counterfeit; it is illegal to own or purchase such items. As we have communicated with the client we will happily reimburse her for return shipment costs. However, we require a quote from [redacted] in order to move forward with any additional monetary assistance. Please do not hesitate to contact us with any questions.Thank you