Yorba Linda Dental Group

YORBA LINDA DENTAL GROUP AND ORTHODONTICSMarch 12, 2015VIA: www.sandiego.Revdex.com.orgRevdex.com Ms [redacted] , Revdex.com of San Diego and Imperial Counties Viewridge Ave., #San Diego, CA 92123RE: [redacted] CASE ID NO.: [redacted] Dear Ms [redacted] ,Customer service is important to Yorna Linda Dental Group and we strive to ensure our patients are happy with all aspects of treatmentAs a principal part of our commitment to customer service we make every effort to fully discuss the recommended treatment as well as all financial options available.During the discussion with Mr [redacted] , he expressed an interest in financing his treatment through [redacted] Financial and had provided all of the necessary information for us to make the initial inquiryUltimately, Mr [redacted] decided to finance his treatment through another credit cardHowever, by that time the inquiry had been madeWe have attempted to contact [redacted] Financial to withdraw the inquiryHowever, we were advised they would need to speak with Mr [redacted] personally.In closing, we were attempting to assist Mr [redacted] in financing the recommended dental treatment and with his verbal approval we made an inquiry to [redacted] FinancialWhen Mr [redacted] decided not to finance his treatment this way we were advised we would be unable to withdraw the request and that Mr [redacted] would need to contact them directlyWe truly regret any inconvenience this issue may have caused Mr [redacted] .Respectfully, Yorba Linda Dental Group and OrthodonticsYorba Linda Blvd., SteD Yorba Linda, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I"ve read their response and all I can say is thisI never gave anyone verbal or written permission to run my credit report and open a $26,line of credit with their own finance companyIt took me weeks and a lot of phone calls to clear this issue upI'm sure I'm not the only person they have done this to and I hope that in the future they be required to written permission from their customers prior to running credit reports and opening credit accounts
Regards,
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YORBA LINDA DENTAL GROUP AND ORTHODONTICSMarch 12, 2015VIA: www.sandiego.Revdex.com.orgRevdex.com Ms. [redacted], Revdex.com of San Diego and Imperial Counties 4747 Viewridge Ave., #200 San Diego, CA 92123RE: [redacted] CASE ID NO.: 1[redacted]Dear Ms. [redacted],Customer service is important to...

Yorna Linda Dental Group and we strive to ensure our patients are happy with all aspects of treatment. As a principal part of our commitment to customer service we make every effort to fully discuss the recommended treatment as well as all financial options available.During the discussion with Mr. [redacted], he expressed an interest in financing his treatment through [redacted] Financial and had provided all of the necessary information for us to make the initial inquiry. Ultimately, Mr. [redacted] decided to finance his treatment through another credit card. However, by that time the inquiry had been made. We have attempted to contact [redacted] Financial to withdraw the inquiry. However, we were advised they would need to speak with Mr. [redacted] personally.In closing, we were attempting to assist Mr. [redacted] in financing the recommended dental treatment and with his verbal approval we made an inquiry to [redacted] Financial. When Mr. [redacted] decided not to finance his treatment this way we were advised we would be unable to withdraw the request and that Mr. [redacted] would need to contact them directly. We truly regret any inconvenience this issue may have caused Mr. [redacted].Respectfully, Yorba Linda Dental Group and Orthodontics18432 Yorba Linda Blvd., Ste. D Yorba Linda, CA 92886