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Yorgey's Fine Dry Cleaning

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Yorgey's Fine Dry Cleaning Reviews (1)

Review: I dropped off my new [redacted] winter jacket ( only six-months old and paid $199.99 for the jacket) in spring of 2013 to Yorgey's & Filling's Fine Cleaning on [redacted] Pike. I had forgotten about the jacket until the beginning of the winter of 2013. I went to the store to pick up my jacket and was told by the store clerk my jacket was not in the store. I no longer have the receipt/slip from the jacket drop-off, but was told by the clerk working in the store that the jacket was in the computer and the exact location on the rack of where my jacket should have been. She also mentioned to me that a girl had recently been fired for stealing clothing from the store. I then contacted the manager of the store to voice my concerns and to tell her I did not have a winter jacket. She said she would look into the issue more. She contacted me back and accused me of not dropping my jacket off at their store and said I must have brought it somewhere else. I have been a customer of this cleaning store for close to two years and have not gone anywhere else. This was not even a possibility. I continued to stay in contact with the manager of the store hoping for a resolution and she kept saying she would look into it. I finally told her I was going to contact the Revdex.com if she did not respond in two days. I have not heard from her and am still without my winter coat.Desired Settlement: I would like to have my jacket replaced or a refund for the amount of my jacket.

Business

Response:

[redacted]

The Revdex.com

[redacted],

Thank you for sending me the complaint concerning the missing jacket.

Yorgey's has no record of the missing jacket. It was never in our computer or on a conveyor. Our employee was searching the entire conveyor system in case the jacket was given to us under a different name. It is my understanding that when [redacted] came in for her coat, she stated that it was her boyfriend or a friends boyfriend that dropped it off many months ago. We have no record of the item under any name. We have not fired an employee for garment theft at that or any location any time in 2013 or 2014. Our store manager is [redacted]. [redacted] has spoken to [redacted] concerning the jacket. [redacted] has asked [redacted] to supply some receipt or information that would allow us to help her. Perhaps she could speak to the person that dropped off the jacket. [redacted] also asked her why she waited so long to ask for the item. We received no additional information concerning the jacket. I am available to speak with [redacted] at ###-###-#### M-F 10am to 4pm.

General Manager

Owner

Yorgey's Fine Cleaning

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Description: Dry Cleaners

Address: 1598 Columbia Ave, Lancaster, Pennsylvania, United States, 17603-4527

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